Silverback Home Warranty Reviews

If I could give zero stars I would. DO NOT BUY A POLICY FROM THIS COMPANY. My furnace, which has been maintained properly since I purchased the home, is now emitting hazardous levels of carbon monoxide into my home. They said they will not provide coverage to replace the part that is at issue. There were numerous times that Heather, the supervisor at the company, spoke untruthfully to me about this claim, both in conveying what the contractor allegedly told her and what my policy says. Heather told me I needed to use the contractor that they chose (did not allow me to chose my own contractor) despite my contract allowing otherwise. She also told me that the contractor (the one Heather told me I was required to use) specifically said that the issue was not "normal wear and tear", which is inconsistent with what he told me, so I called him to verify. He was adamant that he never once said anything about normal wear and tear. I asked him to send me a written diagnosis via email so it was clear exactly what his diagnosis was; again, it said nothing about normal wear and tear. Additionally, Heather would not allow a 3-way conversation with myself, the contractor and her, so there was no way to hold her accountable for her lies. Save your money. These people will deny claims for anything, even items that will lead to serious brain damage and eventually death, and will talk out of both sides of their mouth when coming up with fake reasons to deny your claims. Strongly suggest that anyone working with Silverback also record their phone calls with them as they will repeatedly lie to you. (Utah law allows for one party to record calls.)