OneGuard: Read 2,097 User Reviews From Real Homeowners

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Jenna Peterson Gilbert, AZ

Fred F assisted me with my renewal and answered any questions that I had. It was a quick and easy process.

3 years ago

Reply from OneGuard

Dear Mrs. Peterson, On behalf of the entire team, thank you so much for the 5 star review regarding your positive customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Fred goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for entrusting OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Nov. 12th, 2020

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Robert Ingellis Surprise, AZ

Operator Alex was very thorough and processed my renewal expressly without delay! Rapid service to my call!

4 years ago

Reply from OneGuard

Dear Mr. Ingellis, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Alex! Your questions regarding coverage and the contract renewal were extremely important to Alex and he appreciated the opportunity to offer his personal assistance to you. OneGuard strives to provide best-in class service and we truly value your continued business. On behalf of Alex and the entire team, thank you again for choosing OneGuard! We look forward to serving you again soon. OneGuard Home Warranties

Nov. 6th, 2020

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Emilie Gilbert, AZ

Fred F helped me with my issue over the phone in about two minutes. Can’t beat great customer service! Thank you!

4 years ago

Reply from OneGuard

Dear Mr. White, On behalf of the entire team, thank you so much for the 5 star review and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority and it is always our most distinct pleasure to assist you with all your home warranty and home service needs, and provide the peace of mind you deserve. Please know Fred appreciated the opportunity to provide you with his personal assistance, and your kind words really brightened his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 19th, 2020

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Louis Monaco Peoria, AZ

Response Time was great. CSR was very client focused. Minimal amount of time to get my transaction completed

4 years ago

Reply from OneGuard

Dear Mr, Monaco, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experience with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing you with the peace of mind you deserve. Thank you again for the opportunity! We truly value your continued business of 9 years and look forward to serving you again soon. OneGuard Home Warranties

Nov. 14th, 2020

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Kim Rathert ,

Kenneth C was awesome. So helpful and knowledgeable. Took his time in explaining everything to me.

4 years ago Edited September 14, 2021

Reply from OneGuard

Dear Ms. Rathert, On behalf of the entire team, welcome to OneGuard and thank you so much for your 5 star review and thoughtful remarks! Your satisfaction is our top priority, and we are excited about the opportunity to assist you with all your home warranty and home services needs. Please know we have also shared your review with Kenneth and he was humbled by your kind words. Thank you again for entrusting OneGuard! We appreciate your business and look forward to serving you for years to come. OneGuard Home Warranties

Nov. 14th, 2020

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Patricia Becker Phoenix, AZ

Alexander J was knowledgeable and helpful in helping me renew my OneGuard policy. Great job. Patricia Becker

4 years ago

Reply from OneGuard

Dear Ms. Becker, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experiences with OneGuard Home Warranties and Alexander! Answering your questions and ensuring a seamless contract renewal was extremely important to Alexander, and he appreciated the opportunity to offer his personal assistance to you. OneGuard always strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Alexander and the entire team, thank you again! We humbly look forward to serving you again soon. OneGuard Home Warranties

Nov. 14th, 2020

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Bill Lucas Glendale, AZ

Almost impossible to get in touch with them. On hold forever and once you do get someone you end up normally getting transferred and then again on hold forever.

4 years ago Edited September 14, 2021

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Robert Merrill Peoria, AZ

Horrible experience and is still going on. No refrigerator for 3 months and still not working. Freezes everything in the refrigerator. Have had to dispose of everything several times and after several(7) still not working. Company doesn't seem to be in any hurry to resolve the issue. I will be moving on.

4 years ago

Reply from OneGuard

Dear Robert, Thank you for taking the time to provide OneGuard with important feedback and allowing us the opportunity to review the situation firsthand. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. We confirmed the refrigerator repairs have been completed, and please let us know if you need additional help. Thank you again for your patience throughout this process. Please know we truly value your business and sincerely hope to restore your trust in OneGuard and the great service we offer. OneGuard Home Warranties

Sep. 28th, 2020

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Lisa McWilliams Garland, TX

One Guard is awesome. Anything I have called about has been taken care of. Ana was very polite and helpful.

4 years ago

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George Schaaf Wylie, TX

Ana, our customer representative was awesome, very helpful, friendly and provided excellent customer service!

4 years ago

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S DiGioia San Antonio, TX

Horrendous. They just look for excuses not to fulfill claims. Made one claim, denied one claim. Will not renew with this company or ever recommend them. My prior company was so much better but I fell for the OneGuard marketing - never again.

4 years ago

Reply from OneGuard

Dear S DiGioia, Thank you for allowing OneGuard the opportunity to review and clarify your situation firsthand. Our top priority is your satisfaction and we regret the frustration you experienced regarding our efforts of assistance and explanations of coverage for the pool heater. Please note the OneGuard contract is intended to cover the costs to repair or replace covered items when the breakdown is due to normal wear-and-tear conditions. The service contractor who analyzed the pool heater also provided pictures showing that the malfunction of the distribution board and blower were not the direct result of normal wear and tear. It is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement and we are saddened that this experience has led to your dissatisfaction. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

May. 1st, 2020

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Brandon Fort Worth, TX

THIEVES!!! They weasel out of paying for large repairs. They ignore manufacturer’s recommendations and fabricate their own in order to get out of paying for repairs. Then when I went to cancel my warranty, they made me pay for my claims that they did cover! Liars and thieves!

5 years ago

Reply from OneGuard

Dear Brandon, thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation in its entirety to ensure accuracy. Please know our top priority is your satisfaction and we sincerely regret the outcome of your service request for the in-ground pool and spa equipment that was not covered, due to the breakdown that did not result from normal wear-and-tear conditions. The OneGuard service contractor that assessed the system, confirmed the leaks in the pool equipment were the result of high pressure caused by algae build up in the filter cartridges. Please be assured we have had in-depth conversations with the service contractor to confirm the details of their diagnosis as well reviewed the pictures provided to collaborate the details. In addition, we have spoken with you in an effort to further explain coverage and why the request was not covered. Thank you again for your time and consideration. OneGuard Home Warranties

May. 16th, 2019

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Michael Francis Flagstaff, AZ

This is the worst Home Warranty company I have ever felt with. My tenant has been without refrigeration for 12 days. I was left on hold for 30 minutes before I gave up. The home is unbearable with the outside temperature ar 120 degrees. I have had to get them a hotel room so as not lose them

7 years ago

Reply from OneGuard

Dear Michael, Thank you for allowing OneGuard Home Warranties the opportunity to review your situation firsthand to ensure accuracy. Please know our top priority is your satisfaction and we sincerely regret the frustration you and your tenants experienced regarding the timeframe to complete the air conditioning repair. Please note the technician discovered additional breakdowns when replacing the compressor, and OneGuard worked diligently throughout the entirety of your service request to ensure positive resolution. We also followed up with you directly to ensure all was well, confirming cooling was restored to the home. Thank you again for bringing this information to our attention and being so patient. OneGuard Home Warranties

May. 14th, 2019

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Vicki Glendale, AZ

One Guard has been a great Home Warranty company to work with from having repairs to appliance replacements as well as using services.

1 year ago

Reply from OneGuard

Dear Vicki, On behalf of the entire team, thank you so much for the 5 stars and positive remarks regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Nov. 23rd, 2022

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Verified Customer

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Alberto Garza Farias San Antonio, TX

Great services, knowledgable, trustworthy, friendly

1 year ago

Reply from OneGuard

Dear Mr. Farias, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties over the last 2 years! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve with all your home warranty and home services needs. Thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 27th, 2022

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Verified Customer

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Lisa D Rosillo San Antonio, TX

The companys you call are small, busy and show up in regular cars

1 year ago

Reply from OneGuard

Dear Ms. Rosillo, Thank you for taking the time to submit a review regarding your customer service experiences with OneGuard Home Warranties. It is always our utmost priority to provide the most comprehensive coverage in the industry and best-in-class service while keeping premiums affordable, and we appreciate the feedback. Thank you again for the opportunity to assist with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Dec. 26th, 2022

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Verified Customer

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Ngoc Bich Nguyen Houston, TX

My watch was gone after the AC service. The guy is our main suspect.

1 year ago

Reply from OneGuard

Dear Ngoc Bich Nguyen, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have left you a voice mail message seeking to address your concerns and look forward to hearing from you. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Nov. 28th, 2022

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Verified Customer

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Clifford Lee Hicks Houston, TX

No reply from service request on 10/17/22. No text or email with service not performed properly.

1 year ago

Reply from OneGuard

Dear Mr. Hicks, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being receptive to our conversation. Customer satisfaction and servicing our valued members as quickly as possible is our top priority, and we regret the frustration. We are closely monitoring your active service request to ensure completion, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties

Nov. 28th, 2022

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Verified Customer

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bp Austin, TX

more and more becoming a nickeol & dime company always extra charges

2 years ago

Reply from OneGuard

Dear bp, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our number one priority, and we regret any frustration. Please know we are available 24/7, 365 days a year and always happy to go over coverage options to help you best utilize your home warranty plan and ensure your needs are met. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 25th, 2022

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Verified Customer

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Stan Gilbert, AZ

Customer care representative repeated themselves three times

2 years ago

Reply from OneGuard

Dear Stan, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Oct. 25th, 2022

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Verified Customer

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Mandy Martin Mesa, AZ

Had a miserable experience and called several times to speak to someone and never received a call back as promise

2 years ago

Reply from OneGuard

Dear Ms. Martin, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our phone call. Customer satisfaction is our top priority and to service our valued members as quickly as possible, and we truly regret the frustration. Per our conversation, we believe the matter has been resolved and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Oct. 20th, 2022

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Verified Customer

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Melissa Gilbert, AZ

2 of my locks do not pick properly. I have text the installer I have not heard back.

2 years ago

Reply from OneGuard

Dear Melissa, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Sep. 8th, 2022

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Verified Customer

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Robert ODell

Fairly prompt easy to contact better customer support

2 years ago

Reply from OneGuard

Dear O'Dell, Thank you so much for the 4 star review regarding your positive customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution with friendly service professionals is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 22nd, 2022

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Verified Customer

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eura Miller Sun City, AZ

They have been courteous, and answered my questions

2 years ago

Reply from OneGuard

Dear Ms. Miller, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we love hearing about your experience and always appreciate the opportunity to help. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 21st, 2022

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Verified Customer

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Martin Wegner Scottsdale, AZ

good response and follow up on your issues

2 years ago

Reply from OneGuard

Dear Mr. Wegner, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 9 years! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 21st, 2022

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Verified Customer

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Joy Zimmerman Sun City, AZ

They are a good company. Reliable and efficient.

2 years ago

Reply from OneGuard

Dear Ms. Zimmerman, Thank you so much for the 4 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties over the last 6 years! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 10th, 2022

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Verified Customer

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Louis Smith Arlington, TX

Nice people trying to help you with your problem.

2 years ago

Reply from OneGuard

Dear Mr. Smith, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Verified Customer

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Aretha Thornton Fort Worth, TX

Neither great nor to bad. more options for service providers.

2 years ago

Reply from OneGuard

Dear Ms. Thornton, Thank you for taking the time to submit a review and sharing important feedback. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret the frustration. Per our conversation we sincerely hope we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jun. 14th, 2022

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Verified Customer

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Frank Lease Mesa, AZ

Great price! Companies they hire seem to be getting better

2 years ago

Reply from OneGuard

Dear Mr. Lease, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and we appreciate having the opportunity to provide you with knowledgeable service professionals for all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 5 years, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2022

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Verified Customer

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Michael Silveira Sugar Land, TX

Service response has been very good and timely

2 years ago

Reply from OneGuard

Dear Mr. Silveira, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties over the last 9 years! Our number one priority is to provide fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Jun. 3rd, 2022

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Verified Customer

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Laura Solyom Richmond, TX

Time to answer their phone, time to call a vendor to help.

2 years ago

Reply from OneGuard

Dear Ms. Solyom, Thank you for the 4 star review regarding your recent customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We have confirmed your service request has been authorized and we are closely monitoring to ensure resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jun. 2nd, 2022

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Verified Customer

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Kevin Cunningham San Antonio, TX

Generally good. Sometimes takes too long to get help

2 years ago

Reply from OneGuard

Dear Mr. Cunningham, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties

Jun. 6th, 2022

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Verified Customer

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Georgie

Associate is polite and understand our problems.

2 years ago

Reply from OneGuard

Dear Georgie, Thank you so much for the 4 star review and sharing such positive comments regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 12th, 2022

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Verified Customer

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Carolyn Marie hart Phoenix, AZ

I'm scheduled for my 3rd house call to diagnose my dishwasher trouble

2 years ago

Reply from OneGuard

Dear Ms. Hart, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand and being so receptive to our phone call. Your satisfaction is our utmost priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please be assured we are closely monitoring your active service request to ensure a positive resolution. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Feb. 21st, 2022

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Verified Customer

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Steven Lee Erbstoesser Saint Paul, MN

good service and prompt action. They answer their phone -

3 years ago

Reply from OneGuard

Dear Mr. Erbstoesser, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your loyal business of 14 years and look forward to serving you again. OneGuard Home Warranties

Oct. 22nd, 2021

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Verified Customer

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John Dorssom Sun City West, AZ

Has been responsive to my needs in the past

3 years ago

Reply from OneGuard

Dear Mr. Dorssom, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 15th, 2021

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Verified Customer

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Evan Phoenix, AZ

The service response can take multiple days to get scheduled.

3 years ago

Reply from OneGuard

Dear Evan, Thank you for bringing this information to our attention and providing important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely regret the frustration. Landmark representatives are available 24/7, 365 days a year, if you ever need additional assistance with any of your service requests. We are also happy to review your situation firsthand if you would like to provide the contract information through BestCompany. Thank you again for your consideration. Landmark Home Warranty

Aug. 4th, 2021

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Verified Customer

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RICHARD Litchfield Park, AZ

Friendly, courteous, and English speaking staff.

3 years ago

Reply from OneGuard

Dear Richard, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 3rd, 2021

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Verified Customer

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P Canarelli Sun City, AZ

Almost impossible to contact by phone. I have been on hold for 1 hour or more.

3 years ago

Reply from OneGuard

Dear Ms. Canarelli, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we truly regret the frustration. OneGuard encourages using your online customer portal to obtain information about coverage, the warranty process, and creating service requests as a great alternative to holding during times when we are experiencing high call volume. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties

Jul. 15th, 2021

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Verified Customer

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Thomas Hardnett Montgomery, TX

It took a little longer for them to get someone out on our last call.

3 years ago

Reply from OneGuard

Dear Mr. Hardnett, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. OneGuard strives to make reasonable efforts to initiate service within 48 hours after a service request is made, and we apologize for the frustration. Please know we have confirmed the service request was successfully completed. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jul. 16th, 2021

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Verified Customer

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Colleen Harris Humble, TX

Not enough operators to field calls. Wait time is ridiculous.

3 years ago

Reply from OneGuard

Dear Ms. Harris, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your service history firsthand. Your satisfaction is our number one priority and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we have confirmed your service request has been completed. Thank you again for your consideration. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 20th, 2021

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Verified Customer

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Leticia Guerrero Queen Creek, AZ

Professional and able to provide details and/or guidance

3 years ago

Reply from OneGuard

Dear Ms. Guerrero, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with 5 stars and such thoughtful testimony regarding your customer service experiences over the last 4 years! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 12th, 2021

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Verified Customer

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Martinez Tolleson, AZ

They don't return calls I had to keep calling back to get action

3 years ago

Reply from OneGuard

Dear Martinez, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please know your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 15th, 2021

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Verified Customer

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Richard Manso Surprise, AZ

Good company. Had some issues with contractor.

3 years ago

Reply from OneGuard

Dear Mr. Manso, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 9th, 2021

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Verified Customer

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Louise Wastak Tempe, AZ

Not always sure what is covered and what is not.

3 years ago

Reply from OneGuard

Dear Mr. Wastak, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties! We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the opportunity to assist with all your home warranty and home services needs. Please know we are available 24/7, 365 days a year to offer our personal assistance and address your concerns in the moment. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

May. 6th, 2021

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Verified Customer

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Melinda Scottsdale, AZ

Horrible to get a hold with on the phone. Took forever to coordinate replacing my AC. Zero communication.

3 years ago

Reply from OneGuard

Dear Melinda, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@OneGuardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Apr. 19th, 2021

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Verified Customer

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Dianne Phoenix, AZ

the annual premium is higher than most that I checked after making payment

3 years ago

Reply from OneGuard

Dear Dianne, Thank you for taking the time to submit a review regarding your experience with OneGuard Home Warranties. We constantly strive to provide best-in-class service and the most comprehensive coverage in the industry at a competitive cost, and we are happy you have chosen OneGuard for all your home warranty and home services needs. On behalf of the entire team, thank you for the opportunity! We truly appreciate your business and look forward to showcasing all the wonderful services OneGuard has to offer. OneGuard Home Warranties

Apr. 8th, 2021

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Verified Customer

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Laura Roybal Peoria, AZ

for the most part I get quick results, but it's not perfect

3 years ago

Reply from OneGuard

Dear Ms. Roybal, Thank you so much for the 4 star review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and to provide swift resolution when you are faced with an unexpected breakdown, and we appreciate the opportunity to help. Please know we also have friendly representatives available 24/7, 365 days a year to help in the moment and answer your questions. On behalf the entire OneGuard team, thank you for your continued loyalty! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Apr. 8th, 2021

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Verified Customer

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Lynda Plant Houston, TX

2 service requests & nothing covered. 1 should have been in my opinion.

3 years ago

Reply from OneGuard

Dear Ms. Plant, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we apologize for the frustration. In your situation, OneGuard confirmed the breakdown related to the plumbing system was not the result of normal wear-and-tear conditions, and the breakdown of the garage door was not a covered item under the service plan. Thank you again for your consideration and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

Mar. 12th, 2021

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Verified Customer

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Karen Moore Missouri City, TX

No hassles when filing a claim. Prompt service

3 years ago

Reply from OneGuard

Dear Ms. Moore, Thank you so much for the 4 star rating and wonderful testimony regarding your service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. We love the positive feedback! On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your continued loyalty and look forward to serving you again. OneGuard Home Warranties

Mar. 9th, 2021

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