OneGuard Reviews
7.3
Overall Score
Filter by:
Sort by:
Review Source
Susan Caldwell Phoenix, AZ
We contacted OneGuard by phone to renew our policy. Cynthia F was the representative and sold my husband extra coverage resulting in an extra $200.00 to the policy.
We had to call back and have another Agent Scott P take the items off resulting in another payment being withdrawn from our account. Scott was very professional and took care of the matter immediately.
Representatives should look at the age of the home and clearly explain what they are selling!
2 years ago
Reply from OneGuard
Dear Ms. Caldwell, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction remains at the forefront of our priorities, and we sincerely apologize for any frustration. We confirmed the additional coverage has been removed and a refund was successfully processed on your behalf. Please know Scott loved the positive feedback, and enjoyed providing you with his personal assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Mar. 17th, 2022
Review Source
Jacqueline Stolarski Mesa, AZ
Christopher S was a pleasure to speak with and was able to help me get the $75 Spring discount as I was unable to do it online.
2 years ago
Reply from OneGuard
Dear Ms. Stolarski, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Christopher! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you. We agree! Christopher goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 7th, 2022
Review Source
Christine Sibbio Scottsdale, AZ
Evonny R was great to work with and had my needs taken care of quickly and questions answered Great customer service!
2 years ago
Reply from OneGuard
Dear Ms. Sibbio, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Evonny! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Evonny goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 28th, 2022
Review Source
nnenna.ejesieme Dallas, TX
Friendly, and to the point. Also provided additional information regarding a possible abatement opportunity with the water company. Good stuff.
2 years ago
Reply from OneGuard
Dear nnenna.ejesieme, Thank you so much for the 5 stars and providing such positive comments regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 28th, 2022
Review Source
Jean Colburn Danville, CA
Michelle was exceptionally helpful in clarifying our current coverage and optional upgrades.
Thank you for helping us make our policy decision.
2 years ago
Reply from OneGuard
Dear Ms. Colburn, Thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Michelle! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty needs. Answering your questions and ensuring a seamless contract renewal was extremely important to Michelle, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 16th, 2022
Review Source
Rosemary Craig Chandler, AZ
Cynthia F was very helpful and explained the program to me, which made me decide to purchase another year of protection. Thank you so much
2 years ago
Reply from OneGuard
Dear Ms. Craig, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and Cynthia! Customer satisfaction is our top priority, and we are pleased to assist you with all your home warranty and home service needs. We agree! Cynthia is very helpful and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 24th, 2022
Renee A DeSoto, TX
Kenneth C made it simple and easy to renew our home warranty. We really have enjoyed having OneGuard, it's given us peace of mind.
2 years ago
Reply from OneGuard
Dear Renee A., Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties and Kenneth! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Answering your questions and ensuring a seamless contract renewal was extremely important to Kenneth, and he appreciated the opportunity to offer his personal assistance to you. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 18th, 2022
Review Source
Janie Ruvalcaba San Antonio, TX
Keanna, was amazing, super helpful and made it super easy and quick to get our homes covered. Thank you so much! Would definitely recommend.
3 years ago
Reply from OneGuard
Dear Ms. Ruvalcaba, Thank you so much for the 5 star review and providing such wonderful remarks regarding your customer service experiences with OneGuard Home Warranties and Keanna! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home service needs. Please know Keanna loved the positive feedback and enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 21st, 2021
Review Source
Judy Bellinghausen Los Angeles, CA
The team was on time, efficient and extremely professional.
Big shout out to Alicia P for her great customer service.
3 years ago
Reply from OneGuard
Dear Ms. Bellinghausen, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. We agree! Alicia goes out of her way to provide excellent customer service, and your kind words really made her day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 4th, 2021
Donna Salter Spring, TX
In the couple of years I have had OneGuard only one service request was covered. The most recent claim was my a/c drain was clogged. Claim was denied. If it was that the drain had come unscrewed to screw it back would have been covered. Because it needed to be unclogged it was not covered. I paid the $69 service fee and still had to pay the contractor $125 to unclog the drain. Issues like this continue to be my problem with this company. I will be changing companies at the end of my contract in December.
3 years ago
Reply from OneGuard
Dear Ms. Salter, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. It is always our sincerest intent to provide the most comprehensive coverage in the industry and best-in-class service, and we truly regret the frustration. Please note breakdowns related to condensate pans and lines are not covered in accordance with the service plan, and we are available 24/7, 365 days a year to discuss coverage to aid you in best using your home warranty. Thank you again for your consideration and allowing OneGuard the opportunity to offer this information. OneGuard Home Warranties
Sep. 16th, 2021
Review Source
Debbie Moffitt Austin, TX
Michelle O was so helpful & wanted to help me today! I love OneGuard. We always recommend oneGuard when we sell a house.
3 years ago
Reply from OneGuard
Dear Ms. Moffitt, Thank you so much for the 5 star review and remarks regarding your wonderful customer service experiences with OneGuard Home Warranties and Michelle! Our top priority is customer satisfaction, and your testimony regarding ease of service is everything we strive for as your home warranty provider. Michelle also really enjoyed assisting you and your commendation really made her day. On behalf of the entire team, thank you again! We truly value your continued business and recommendations, and look forward to serving you in the future. OneGuard Home Warranties
Sep. 4th, 2021
Review Source
Barbara Gonzer Scottsdale, AZ
Anna was very kind and courteous while helping me with my questions. She researched my appliance in question and within seconds had my answer.
3 years ago
Reply from OneGuard
Dear Ms. Gonzer, On behalf of the entire team, thank you so much for the 5 star review and providing such positive remarks regarding your excellent customer service experiences with OneGuard Home Warranties and Anna! Providing swift resolution is exactly what we strive to do, and we are happy to hear about this experience. We agree! Anna goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 27th, 2021
Review Source
Jim Diede Peoria, AZ
Cynthia F did an outstanding job of obtaining a telephone number of someone who could help with a claim.
Prior to that, the entire One Guard claims, service and customer relations is 100% TERRIBLE. Phones are not answered and when they are put on hold with NO response. From April 23 until today Aug 2, I have spent hours trying to resolve this claim(1 hour today). No one takes responsibility and it starts with management. Your score is aNEGATIVE 5
3 years ago
Reply from OneGuard
Dear Mr. Diede, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our call. Our number one priority is customer satisfaction and to service you as quickly as possible, and we truly regret the frustration. We believe we have effectively addressed your concerns and sincerely hope to restore your faith in OneGuard and the great service we offer. Thank you again for your consideration. OneGuard Home Warranties
Aug. 9th, 2021
Review Source
J A Leander, TX
They have been good at providing experienced contractors to take care of our issues with the Air Conditioning and Kitchen Appliances.
3 years ago
Reply from OneGuard
Dear J A, Thank you so much for the 5 star review and positive comments regarding your customer service experiences with OneGuard Home Warranties and our fantastic contractors! We constantly strive to provide you with fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. On behalf of the entire team, thank you for entrusting OneGuard with all your home warranty and home services needs! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Aug. 9th, 2021
Review Source
Charlene Sloan Parker, CO
Alexander J was very helpful in describing the coverage of the particular plan that was purchased by the seller of our house
3 years ago
Reply from OneGuard
Dear Ms. Sloan, Thank you so much for the 5 star review and such positive comments regarding your customer service experiences with OneGuard Home Warranties and Alexander! Customer satisfaction is our number one priority, and we sincerely appreciate your interest in all the wonderful services OneGuard has to offer. We agree! Alexander is incredible and he enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 30th, 2021
Review Source
Kim Croom Phoenix, AZ
My experience with OneGuard and Lamia H. have been exceptional. Their process to claims from beginning to end were very simple and worry free!
3 years ago
Reply from OneGuard
Dear Ms. Croom, Thank you so much for the 5 star review and sharing such outstanding remarks regarding your customer service experiences with OneGuard Home Warranties and Lamia! Your satisfaction is our number one priority, from the first service call to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Please know Lamia loved the positive feedback, and she enjoyed providing you with her personal assistance. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 27th, 2021
Erika Phoenix, AZ
Alexander J was very knowledgeable and helpful. I was on the phone for less than 5 minutes and was extremely satisfied with the service I received.
3 years ago
Reply from OneGuard
Dear Erika, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. We agree! Alexander is very knowledgeable, and your positive feedback and kind words really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 1st, 2021
mike Canyon Country, CA
Cynthia F was extremely helpful
I will recommend her to all my friends in need of a Home warranty
Thanks again
Mike Crandall
3 years ago
Reply from OneGuard
Dear Mr. Crandall, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Cynthia! We always strive to provide best-in-class service, and we are honored that you have chosen OneGuard as your home warranty provider. Please know Cynthia loved the positive feedback and enjoyed the opportunity to offer her personal assistance to you. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 29th, 2021
JEANNIE ROBERTS Surprise, AZ
The representative Joanne K when above and beyond to issue we receive same day service for our refrigerator that stoped working.
3 years ago
Reply from OneGuard
Dear Ms. Roberts, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your excellent customer service experiences with OneGuard Home Warranties and Joanne! Customer satisfaction is at the forefront of our priorities, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We agree! Joanna goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 14th, 2021
Jane Konrad Phoenix, AZ
Alexander J answered all my questions and the customer service was very good. He assured me after answering my questions and I renewed for a year!
3 years ago
Reply from OneGuard
Dear Ms. Konrad, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Alexander! Stellar customer service is at the forefront of our priorities, and your testimony and the value you have found in the services we offer is exactly what we strive to achieve. Please know your rave review made Alexander's day, and he appreciated the opportunity to help and the positive recognition. On behalf of the entire team, thank you again for entrusting OneGuard with all your home warranty and home services needs! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 9th, 2021
Joshua Ash Avondale, AZ
As someone who has worked in a call center, I can safely say one guard techs are very polite and very professional anytime you call.
3 years ago
Reply from OneGuard
Dear Mr. Ash, Thank you so much for the 5 star review and remarks regarding your customer service experiences with OneGuard Home Warranties! Connecting our valued homeowners to helpful professionals, from the first call for service to the completed repair, is our top priority, and we are delighted to hear about your wonderful experiences. On behalf of the entire OneGuard team, thank you for the opportunity! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jun. 9th, 2021
Janet Lopez Phoenix, AZ
Great customer service and response teams. Courteous and knowledgeable staff. Wonderful experience with Alexander J's renewing my warranty
3 years ago
Reply from OneGuard
Dear Ms. Lopez, Thank you so much for the 5 star review regarding your customer service experiences with One Guard Home Warranties and Alexander! Making it easy to request service and offering prompt and accurate resolution with friendly professionals is exactly what we strive for, and we love the positive feedback! Please know Alexander loved the positive feedback, and he enjoyed providing you with his personal assistance. On behalf of the entire team, thank you again for choosing One Guard! We truly value your continued business and look forward to serving you in the future. One Guard Home Warranties
Jun. 4th, 2021
Norma Jean Despain San Antonio, TX
OneGuard provides great home warranty programs at reasonable prices. Paul Coya provided excellent customer service and addressed my concern.
3 years ago
Reply from OneGuard
Dear Ms. Despain, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your customer service experiences with OneGuard Home Warranties and Paul! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 2 years. We agree! Paul goes out of his way to provide excellent customer service, and your kind words truly made his day. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 21st, 2021
Sheila Deasey Phoenix, AZ
I could not be happier with Sarah M., she was really patient with me regarding all the questions I had about signing up for a new policy.
3 years ago
Reply from OneGuard
Dear Ms. Deasey, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Sarah! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please know your review made Sarah's day, and she appreciated the opportunity to help and the positive recognition. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 19th, 2021
Nancy Claycomb Phoenix, AZ
We had outstanding customer service from Cindy S. Patient, informative and efficient service. Cindy is a noted credit to the OneGuard team.
3 years ago
Reply from OneGuard
Dear Ms. Claycomb, Thank you so much for the 5 star review regarding your outstanding customer service experiences with OneGuard Home Warranties and Cindy! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. We agree! Cindy goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 13th, 2021
Jodi Kogan Phoenix, AZ
Excellent service, valuable extras usually not included in home warranty plans, and worry-free. Love the ability to schedule service through the app!
3 years ago
Reply from OneGuard
Dear Ms. Kogan, On behalf of the entire team, thank you so much for the 5 star review and positive remarks regarding your customer service experiences with OneGuard Home Warranties! We take pride in offering hassle-free service and the most comprehensive coverage in the industry and we are delighted you have chosen OneGuard for all your home warranty and home services needs. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
Nancy Richardson Mesa, AZ
Alexander J. was very pleasant to speak with and very thorough in his explanations. I’m looking forward to future experiences.
3 years ago
Reply from OneGuard
Dear Ms. Richardson, Thank you so much for the 5 star review and such thoughtful remarks regarding your customer service experiences with OneGuard Home Warranties and Alexander! Your satisfaction is our number one priority, and we love the positive feedback and always appreciate the opportunity to help. We agree! Alexander goes above and beyond, and truly embodies the caliber of service OneGuard strives to provide. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
May. 6th, 2021
John Lervick Queen Creek, AZ
Excellent for all contacts. Most recent contact with agent Alex J. was courteous, efficient and with good customer skills.
3 years ago
Reply from OneGuard
Dear Mr. Lervick, Thank you so much for the 5 star review and providing such thoughtful testimony regarding your sales experience with OneGuard Home Warranties and Alexander! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Alexander enjoyed speaking with you and offering his personal assistance and appreciates your kind words. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 5th, 2021
Charles Feuquay Mesa, AZ
Alexander J., was a great help in getting me good pricing on my 2 policies, he was very professional and his help is greatly appreciated.
3 years ago
Reply from OneGuard
Dear Mr. Feuquay, Thank you so much for your 5 star review and providing such thoughtful testimony regarding your sales experience with OneGuard Home Warranties and Alexander! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry, and we love the positive feedback. Please know Alexander enjoyed speaking with you and offering his personal assistance and appreciates your kind words. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Mar. 1st, 2021
Paul Mannheim Pomona, CA
Joanne K Went above and beyond to secure our heating issue immediately. Saved my family from a number of freezing nights!
3 years ago
Reply from OneGuard
Dear Mr. Mannheim, Wow! Thank you so much for your 5 star review and such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Joanne! Providing fast, efficient repairs, and a level of service that exceeds your expectations is exactly what OneGuard strives to do, and we are thrilled to hear of your satisfaction with the warranty process. Please know we have shared your review with Joanne, and she appreciates your kind words and really enjoyed providing her personal assistance. On behalf of the entire team, thank you again for choosing OneGuard! We sincerely value your business and look forward to serving you again in the future. OneGuard Home Warranties
Feb. 15th, 2021
Ruthie Maney ,
I had them for almost 4 years. It has become increasingly more difficult to get repairs and certainly to get them timely!
My oven had been broken since Christmas Day. Someone came to repair water heater and now things aren’t working. That’s sad.
3 years ago
Reply from OneGuard
Dear Ms. Maney, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and being so receptive to our follow up efforts of assistance. Customer satisfaction and providing timely service remain at the forefront of our priorities and we sincerely regret the frustration regarding your overall warranty experience. We have confirmed the Oven parts have shipped after being delayed on factory back-order, once the parts are received the contractor will arrange a follow up appointment to complete the repairs. We will continue to monitor your situation to ensure resolution and appreciate your patience. Thank you again for the opportunity to assist you. OneGuard Home Warranties
Feb. 4th, 2021
Cary Gilbert Phoenix, AZ
Fred F has superior skills and knowledge in customer service experience with an awesome home warranty product from OneGuard!
3 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Gilbert, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our top priority, and we are excited for the opportunity to assist you with all your home warranty and home services needs, while providing the peace of mind that you deserve. We agree! Fred is extremely knowledgeable and your positive feedback and kind words really made his day. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you. OneGuard Home Warranties
Feb. 1st, 2021
Martin Phoenix, AZ
It took multiple calls to get through for an answer but finally spoke to Alicia P who showed great customer service. If the phone system was improved it would have been a better experience.
3 years ago
Reply from OneGuard
Dear Martin, Thank you for taking the time to write a review and provide important feedback regarding your recent service experience with OneGuard Home Warranties and Alicia. Our top priority is customer satisfaction and to service our homeowners as quickly as possible, and we apologize for the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know Alicia enjoyed speaking with you and your kind words really made her day. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and hope to restore your trust in OneGuard and the great services we strive to offer. OneGuard Home Warranties
Feb. 1st, 2021
terrimcstocker Phoenix, AZ
I like the fact that the telephone service has improved ! Alex was very friendly and checked to make sure I had renewed correctly. thank you!
3 years ago
Reply from OneGuard
Dear Terrimcstocker, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties and Alex! Your questions regarding the contract renewal were extremely important to Alex and he appreciated the opportunity to offer his personal assistance. OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your continued business. On behalf of Alex and the entire OneGuard team, thank you again! We look forward to serving you in the future. OneGuard Home Warranties
Jan. 28th, 2021
Svsh Hillsboro, OR
Fred F helped me with my One Guard Home warranty renewal. He was very helpful in looking up available offers and helped me make a quick decision on selecting a plan!
3 years ago
Reply from OneGuard
Dear Svsh, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your helpful customer service experience with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your kind review also made Fred's day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 9th, 2021
JB ,
What started off as a not so enjoyable experience was made much, much better thanks to Marcus J. Marcus took our case on personally and made sure that it was resolved asap.
3 years ago
Reply from OneGuard
Dear JB, Thank you so much for providing OneGuard Home Warranties with a 5 star review and such thoughtful testimony regarding your customer service experience with Marcus! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Please know your situation was extremely important to Marcus and he enjoyed providing his personal assistance to ensure positive resolution. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 7th, 2021
Adriana Heide Austin, TX
I have used this company for a few years and they are absolutely the best! Today I needed some changes and Fred F. was amazing. I highly recommend!
3 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Heide, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and thoughtful testimony regarding your customer service experiences! Our number one priority is your satisfaction with all your home warranty and home services needs, and we love the positive feedback and always appreciate the opportunity to help. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jan. 7th, 2021
david Calgary, AB
Fred F was clear, articulate and made an effort to have me renew the policy by offering a discount and leaving a message
thank you Fred
4 years ago
Reply from OneGuard
Dear David, Thank you so much for the 5 star review and providing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and Fred! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Please know your kind review also made Fred's day. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2020
Wendy Stove Gilbert, AZ
Excellent service once again! Best home warranty we’ve ever had. Bradley K was polite, professional, and very helpful.
4 years ago
Reply from OneGuard
Dear Ms. Stove, Thank you so much for the 5 star review and providing such positive testimony regarding your recent customer service experiences with OneGuard Home Warranties and Bradley! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and efficient professionals, and we love to hear about your experience. Please know we have shared your rave review with Bradley and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 27th, 2020
Kimberly Keckhut Phoenix, AZ
Chris S is amazing! Sad there isn't a 10 star option though. He was the best customer service guy we've experienced with One Guard for sure.
4 years ago
Reply from OneGuard
Dear Ms. Keckhut, On behalf of the entire team, thank you so much for providing OneGuard Home Warranties with a 5 star review and such positive testimony regarding your customer service experience with our sales department, particularly Chris! It is our sincerest intent to provide outstanding service that exceeds your expectations, and we are overjoyed to hear that this has been your experience. We agree! Chris is incredibly helpful and professional, and truly embodies the caliber of service OneGuard strives to provide. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 16th, 2020
Marilyn Brodersen Phoenix, AZ
Alex J was very helpful in getting great multi warranty rates as well as hooking us up with a sister company that served Boulder City
4 years ago Edited September 14, 2021
Reply from OneGuard
Dear Ms. Brodersen, Thank you so much for the 5 star review and such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Alex! OneGuard strives to provide the most comprehensive coverage in the industry and best-in class service, and we truly value your satisfaction with the warranty process. Please know we have also shared your rave review with Alex, and he appreciates your kind words and really enjoyed assisting you and partnering with our sister company. On behalf of the entire OneGuard team, thank you again! We look forward to serving you again soon. OneGuard Home Warranties
Dec. 16th, 2020
Robyn Prutting Houston, TX
Spoke with Alexander J on the phone. He was super friendly, fast and efficient when it came to renewing my home warranty plan. Thank you!
4 years ago
Reply from OneGuard
Dear Ms. Prutting, Thank you so much for the 5 star review and such positive feedback regarding your recent service experience with OneGuard Home Warranties and Alexander! Our top priority is to provide comprehensive coverage, competitive prices, and a level of service that exceeds your expectations, and we are thrilled to hear that this has been your experience. Please know we have also shared your feedback with Alexander, and you really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your continued business and look forward to serving you again. OneGuard Home Warranties
Nov. 25th, 2020
Adrian Houston, TX
Fred F was extremely helpful in explaining to me the details of the policy, and making sure I got the best price possible
4 years ago
Reply from OneGuard
Dear Adrian, On behalf of the entire team, thank you so much for the 5 star review and providing such thoughtful testimony regarding your positive customer service experiences with OneGuard Home Warranties and Fred! We always strive to provide the most comprehensive coverage in the industry and best-in-class service, and appreciate that you have chosen OneGuard for all your home warranty and home service needs. Please know Fred appreciated the opportunity to provide you with his personal assistance, and your kind words really brightened his day. Thank you again for entrusting OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 20th, 2020
LB Klotz Keller, TX
We have always had excellent customer service with all of the representatives and when canceling today, Alecia A was also wonderful to work with.
4 years ago
Reply from OneGuard
Dear Ms. Koltz, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties and Alicia! Our top priority is your satisfaction with all your home warranty and home services needs, and we truly value your past business. Please know Alicia loved the positive feedback, and she enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard and for the opportunity to have served you. OneGuard Home Warranties
Nov. 23rd, 2020
Robert Eric Gutierrez ,
Alex explain the whole warrenty perfectly and went above on help get my home protect from any damages, etc highly recommend this employee
4 years ago
Reply from OneGuard
Dear Mr. Gutierrez, On behalf of the entire team, thank you very much for your 5 star review regarding your customer service experience with OneGuard Home Warranties and Alex! We strive for customer satisfaction, and it is always our pleasure to assist you with all your home warranty and home services needs. We agree! Alex delivers exceptional service, and he was honored by the opportunity to assist you. We truly appreciate your business and look forward to serving you again. OneGuard Home Warranties
Nov. 14th, 2020
Laurie Lindvall Scottsdale, AZ
Ii have used the One Guard home warranty on seversl occasions, always courteous, prompt and get the issied addressed to my satisfaction
4 years ago
Reply from OneGuard
Dear Ms. Lindvall, Thank you so much for the 5-star review and positive testimony regarding your service experiences with OneGuard Home Warranties! It is always our sincerest pleasure to assist you with all your home warranty and home services needs, and to provide you with the peace of mind you deserve and we are grateful for the opportunity. On behalf of the entire team, thank you again! We truly value your business and look forward to assisting you for many years to come. OneGuard Home Warranties
Nov. 14th, 2020
Mary Glendale, AZ
Great company. Service is excellent. I have been a happy customer for over 10 years. Alex J was very helpful with my renewal.
4 years ago
Reply from OneGuard
Dear Mary, On behalf of the entire team, thank you so much for the 5 star review and providing such amazing testimony regarding your customer service experience with OneGuard Home Warranties and Alex! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. Please know Alex loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 9th, 2020
Gary Fiscus Phoenix, AZ
Great service, had a repairman at my house in less than one hour , and my air conditioning up and running 45 min. later.
4 years ago
Reply from OneGuard
Dear Gary, Thank you so much for the 5 star review and outstanding remarks regarding your positive customer experiences with OneGuard Home Warranties and our service contractors! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 6th, 2020
Robert Warner San Tan Valley, AZ
Sales rep Fred was very helpful and clear. He even followed up to be sure we got our contract start when our new homes warranty was up.
4 years ago
Jan Clemence Surprise, AZ
Ken was out standing, he listen ( very important!) then helped me with my policy. Ken went that extra mile and a half that really counts.
4 years ago
