OneGuard: Read 2,097 User Reviews From Real Homeowners

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Verified Customer

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Ramie

Timely response, great customer service, good rates for plans

4 years ago

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Verified Customer

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Sam & Patricia Cheraso

Courteous, understanding,prompt, etc. Very happy that we have One Guard

4 years ago

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Verified Customer

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Anonymous

Good customer service from one guard staff and vendors. Always helpful

4 years ago

Reply from OneGuard

Dear Anonymous, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Providing service that exceeds your expectations with friendly representatives that are helpful and professional is our number one priority, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Leo McGriff

Very responsive and the service contractors that they select have been quality groups.

4 years ago

Reply from OneGuard

Dear Mr. McGriff, Thank you so much for the 4 star review and such positive feedback regarding your service experience with OneGuard Home Warranties and our awesome service contractors! Your satisfaction is always our top priority, and your testimony and the value you find in OneGuard is exactly what we strive for as your home warranty provider. On behalf of the entire team, thank you again! We truly value your continued business over the last 4 years and look forward to serving you again soon. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Anonymous

Fast service and knowledgeable staff on any question I have about the warranty.

4 years ago

Reply from OneGuard

Dear Anonymous , Thank you so much for the 5 star review and testimony regarding your excellent service experiences with OneGuard Home Warranties! Our wonderful representatives constantly strive to deliver accurate information, while setting proper expectations, and we are thrilled to hear that this has been your experience and honored by the opportunity to assist you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Vicki Dillon Jones

prompt service, reliable vendors, good value, trustworthy company

4 years ago

Reply from OneGuard

Dear Ms. Jones , Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Home Warranties! We are so happy that you have found value in the services we offer and overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! On behalf of the entire team, thank you again for the opportunity and your valued business. We truly look forward to serving you again soon. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Dennis Lane

Their service is timely and efficient. They use excellent contractors.

4 years ago

Reply from OneGuard

Dear Mr. Lane, On behalf of the entire team, thank you so much for 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business over the last 5 years, and look forward to serving you again. OneGuard Home Warranties

Nov. 10th, 2020

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Verified Customer

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Michael

Easy to do business with and clear explaination of what is and is not covered.

4 years ago

Reply from OneGuard

Dear Michael, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties! Answering your questions about coverage with clarity and accuracy is very important to us and we always appreciate the opportunity to offer our personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Nov. 11th, 2020

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Verified Customer

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Janise Moses

Someone always answers the phone and instructs me who my service provider is.

4 years ago

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Verified Customer

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Julie Leeds

The length of time it took to respond to the uncovered parts and ordering the ones that were covered.

4 years ago

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Verified Customer

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Sheila Brown

1. Completely bogus denial. 2. Poor quality standards of subcontractors (no uniforms or identification) 3. Dreadful speed of response. On hold minimum of 30 minutes always.

4 years ago

Reply from OneGuard

Dear Mrs. Brown, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review and clarify your situation firsthand. Our top priority is customer satisfaction and we apologize for your frustration regarding hold times and our efforts of assistance and explanations of coverage for the pool filter that was not covered under the service agreement. In your situation, the contractor analyzed the filter and advised that the backwash valve cracked due to over tightening. Please note in accordance of the terms of the service plan OneGuard only covers for systems and appliances that become inoperative due to normal wear and tear. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

Oct. 5th, 2020

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Verified Customer

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Ann

Nice Customer service, Quick response, Good quality of contract.

4 years ago

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Verified Customer

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paul

They stand behind the contract with the contractors and the costs.

4 years ago

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Verified Customer

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Livingston

All of my issues (AC and now dishwasher for 2020) have been resolved timely.

4 years ago

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Verified Customer

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Lori Ybarra

They are always helpful, friendly and send quality contractors to do the jobs.

4 years ago

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Verified Customer

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Sari

Every claim has been handled quickly and to my satisfaction.

4 years ago

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Verified Customer

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Mary Ella Johnson

Its nice company. Its been 4 years always solve the problem.

4 years ago

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Verified Customer

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J.M. Whiteford

They have helped me everytime when I needed urgent assistance.

4 years ago

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Verified Customer

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Dave Collingsworth

I think it excellent to have for repair on your home and a good price.

4 years ago

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Verified Customer

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Pat Olinger

They've Always done what they said and always in a timely manner

4 years ago

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Verified Customer

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Judith Herbig

One Guard gives fast, efficient service to the policy holder.

4 years ago

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Verified Customer

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Bob and Hope Ewest Goodyear, AZ

Prompt, efficient, great customer service, knowledgeable service personnel.

4 years ago

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Verified Customer

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Ed Sun City, AZ

One Guard always takes care of business. They do the right thing.

4 years ago

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Verified Customer

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Jordan John Buckeye, AZ

Good customers service and they provide excellent contractors.

4 years ago

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Verified Customer

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Judy Callahan Surprise, AZ

Very easy to get service requests ordered. Nice and professional agents.

4 years ago

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Verified Customer

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Marshella Whitehead Garland, TX

Great Company We've been with One Guard for 8 years now..No major issues!! Been fair and honest..

4 years ago

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Erica Castillo Peoria, AZ

Nikki listen to my concerned and follow through. She put the customer first after that I’m grateful

11 months ago

Reply from OneGuard

Dear Ms. Castillo, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. We agree! Nikki is incredible, and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing OneGuard! We truly value your loyal business of 9 years and look forward to serving you again. OneGuard Home Warranties

Jan. 11th, 2024

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ChristyBates Goodyear, AZ

I absolutely love OneGuard. We have used OneGuard for 7+ years for coverage on our primary residence and 4 rental properties.

1 year ago

Reply from OneGuard

Dear Ms. Bates, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 10 years! Thank you again for entrusting OneGuard with all of your home warranty and home services needs. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 6th, 2023

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Keenan Graham Phoenix, AZ

I have been extremely satisfied with one guard. They have been able to meet most of my requests and contract exclusions are pretty straightforward.

1 year ago

Reply from OneGuard

Dear Mr. Graham, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider! Thank you again for entrusting OneGuard with all of your home warranty and home services needs. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

May. 11th, 2023

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Carsyn Apache Junction, AZ

One guard came very highly recommended to me and I have been disappointed in the service so far. It appears that once the sale is made- the company is through trying to make you happy. My dryer door broke and I was told that wasn’t covered. When I asked for an explanation, I was never responded to. I waited ten days to get it fixed and had to pay it myself completely out of pocket. The interactions for the claim were a complete 180 from the professional friendly representatives that sold me the warranty.

1 year ago

Reply from OneGuard

Dear Carsyn, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. OneGuard Home Warranties

Feb. 17th, 2023

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audrey smith Phoenix, AZ

2nd year renewing with chris s on the telephone. he made the transaction easy & was pleasant & professional. thanks!!!

2 years ago

Reply from OneGuard

Dear Ms. Smith, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Chris loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 5th, 2022

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Cindy Potignano Mesa, AZ

Erin P went above and beyond for my family during a stressful situation without A/C this summer. Extremely grateful for the extra care!

2 years ago

Reply from OneGuard

Dear Ms. Potignano, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Erin! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Erin and She was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your continued business of 4 years and look forward to serving you in the future. OneGuard Home Warranties

Sep. 30th, 2022

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Sunil Gulrajani Houston, TX

Good honest insurance provider. Responsive. Easy to deal with. Great customer service (Keva P is up there with the best)

2 years ago Edited September 15, 2022

Reply from OneGuard

Dear Mr. Gulrajani, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Keva! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Keva provides excellent customer service, and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 16th, 2022

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Belinda Buell Phoenix, AZ

The agent I worked with today was awesome and helped me renew my policy quickly. He even made sure my military discount was on it.

2 years ago

Reply from OneGuard

Dear Ms. Buell, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 22nd, 2022

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Mike Wagner St. Catharines, ON

Great experience dealing with Cynthia F . TIme to reach a rep was quick and Cynthia was fantastic to deal with . Thank you !

2 years ago

Reply from OneGuard

Dear Mr. Wagner, Thank you so much for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties and Cynthia! Our number one goal is to provide fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. We agree! Cynthia is fantastic and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties

Aug. 12th, 2022

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Aymee Duran Phoenix, AZ

I spoke with Lori to setup out account and she was very patient, knowledgeable and thorough about explaining everything.

2 years ago

Reply from OneGuard

Dear Ms. Duran, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Lori! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Lori and she truly appreciates the opportunity to assist you and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 2nd, 2022

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Vanessa Mason Fort Worth, TX

They sent a Technician from True Vine Appliance repair; he broke the freezer drawer. I sent pictures communicated with True Vine they said they would repair it then the finger pointing started now nobody wants to take responsibility so I still have a refrigerator that will not work. Save yourself some money and time and DON’T go with this company!

2 years ago

Reply from OneGuard

Dear Ms. Mason, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. We have confirmed that OneGuard has sent communications explaining the warranty process, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jul. 21st, 2022

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Heather Baldwin Sun City, AZ

Cynthia F was very helpful, efficient and pleasant. She even got my policy amount locked in for 24 months which I appreciated that option. Thank you!

2 years ago

Reply from OneGuard

Dear Ms. Baldwin, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your recent customer service experience with Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Cynthia is very helpful and efficient, and your positive feedback and kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

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Mary Webright Phoenix, AZ

Andrew W called me today giving me information on a claim. He was very kind, professional, and spoke very clear and was easy to understand.

2 years ago

Reply from OneGuard

Dear Ms. Webright, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your recent customer service experience with Andrew! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Andrew is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 20 years, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 23rd, 2022

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Kierstin Yamashita Chandler, AZ

Easy to use online services. Customer service in person is great too! I have been happy with my repairs/concerns over the years. Thanks OneGuard!

2 years ago

Reply from OneGuard

Dear Ms. Yamashita, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties!
It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 8 years. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 23rd, 2022

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Bobby Babcock Garland, TX

They claim to be open 24/7 in the Texas market, but we have called for two days with no answer-same with filing a complaint on line, no reply. Toilet overflowed and need repair ASAP-wonder who One Guard calls when their toilet overflows? A courtesy of a return call since we are a playing custom, would be appreciated……..but I’m sure their excuse for poor service is it is because of Covid, no workers to employ OR just plain too busy to actually “correctly” take care of business. Just another sorry service that the customer overpays, but have few alternatives!!

2 years ago

Reply from OneGuard

Dear Mr. Babcock, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed your repairs have been completed, and have also left a voice message for you if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jun. 16th, 2022

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John Sun City, AZ

Normally, get someone in a short period of time, no hold for 30 min. Sarah was very professional in handling our transactions

2 years ago

Reply from OneGuard

Dear John, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is our utmost priority, from the first call to service to the completed repair, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

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Bob w Los Angeles, CA

It took over an hour to schedule a repair. The agent argued with me and said we did not have a policy on the house. We have had it insured with them for almost 10 years. Their service is getting worse and it time to look at alternatives Precovid they were excellent but it seems they outsourced their customer service or ??? They were great but now one star is exceedingly generous

2 years ago

Reply from OneGuard

Dear Bob W., We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Jun. 2nd, 2022

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Charity kelly Fort Worth, TX

I'd recommend this home warranty company over it competition for various reasons... price point, service, amenities and efficiency.

2 years ago

Reply from OneGuard

Dear Ms. Kelly, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 1st, 2022

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Ronald Holt Mansfield, TX

Christopher S was very helpful and knowledgeable regarding One Guard Coverage and pricing. I enjoyed working with him and will refer people to him.

2 years ago

Reply from OneGuard

Dear Mr. Holt, Thank you so much for providing OneGuard Home Warranties with 5 stars regarding your recent customer service experience with Christopher! Your satisfaction is our number one priority, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Christopher is very helpful, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you again! We truly value your business and recommendations, and we look forward to serving you in the future. OneGuard Home Warranties

Apr. 20th, 2022

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Lori Saba Phoenix, AZ

I want to thank Auriana R for her courtesy and helpful attitude. It is refreshing to have an associate that is focused on customer service.

2 years ago

Reply from OneGuard

Dear Ms. Saba, Thank you so much for the 5 stars and sharing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and Auriana! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Auriana is extremely helpful, and your kind words really made her day. On behalf of the entire team, thank you again! We truly value your loyal business of 16 years and look forward to serving you in the future. OneGuard Home Warranties

Apr. 18th, 2022

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nancy fasula Phoenix, AZ

I have always had good experiences with One Guard and almost always have been satisfied with repairs completed by service providers.

2 years ago

Reply from OneGuard

Dear Ms. Fasula, Thank you so much for the 5 stars and providing positive feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority and we love hearing about your experience, and always appreciate the opportunity to help. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 17 years and look forward to serving you in the future. OneGuard Home Warranties

Apr. 13th, 2022

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Mud Eng Houston, TX

Great customer services. Ms Cynthia F addressed each of my concerns with her in depth experiences and expertise . Great job.

2 years ago

Reply from OneGuard

Dear Mud Eng, Thank you so much for the 5 stars and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know Cynthia loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 7th, 2022

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Gene kalthoff Minneapolis, MN

Called One-Guard to cancel service. Spoke to Cynthia F and she gave me a discount to continue service. She was very pleasant to work with.

2 years ago

Reply from OneGuard

Dear Mr. Kalthoff, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Cynthia! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know we have shared your comments with Cynthia, and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 31st, 2022

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Loren Ellingson Tacoma, WA

Lori was great in answering my questions and was easy to talk to. We will definitely refer our friends and clients to her!

2 years ago

Reply from OneGuard

Dear Mr. Ellingson, Thank you so much for 5 star review and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Lori! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know Lori loved the positive feedback, and she appreciated the opportunity to offer her personal assistance to you. On behalf of the entire OneGuard team, thank you again! We truly value your business and recommendations and look forward to serving you in the future. OneGuard Home Warranties

Mar. 21st, 2022

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