OneGuard: Read 2,097 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Ramie

Timely response, great customer service, good rates for plans

4 years ago

check_circle

Verified Customer

star star star star star

Sam & Patricia Cheraso

Courteous, understanding,prompt, etc. Very happy that we have One Guard

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Good customer service from one guard staff and vendors. Always helpful

4 years ago

Reply from OneGuard

Dear Anonymous, Thank you so much for the 5 star review and testimony regarding your recent service experience with OneGuard Home Warranties! Providing service that exceeds your expectations with friendly representatives that are helpful and professional is our number one priority, and we love the positive feedback. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you again soon. OneGuard Home Warranties

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Leo McGriff

Very responsive and the service contractors that they select have been quality groups.

4 years ago

Reply from OneGuard

Dear Mr. McGriff, Thank you so much for the 4 star review and such positive feedback regarding your service experience with OneGuard Home Warranties and our awesome service contractors! Your satisfaction is always our top priority, and your testimony and the value you find in OneGuard is exactly what we strive for as your home warranty provider. On behalf of the entire team, thank you again! We truly value your continued business over the last 4 years and look forward to serving you again soon. OneGuard Home Warranties

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Anonymous

Fast service and knowledgeable staff on any question I have about the warranty.

4 years ago

Reply from OneGuard

Dear Anonymous , Thank you so much for the 5 star review and testimony regarding your excellent service experiences with OneGuard Home Warranties! Our wonderful representatives constantly strive to deliver accurate information, while setting proper expectations, and we are thrilled to hear that this has been your experience and honored by the opportunity to assist you. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Vicki Dillon Jones

prompt service, reliable vendors, good value, trustworthy company

4 years ago

Reply from OneGuard

Dear Ms. Jones , Thank you so much for the 5 star review and such positive feedback regarding your service experience with OneGuard Home Warranties! We are so happy that you have found value in the services we offer and overjoyed with the opportunity to provide prompt and supportive resolution on your behalf. Your testimony is exactly what we strive to do! On behalf of the entire team, thank you again for the opportunity and your valued business. We truly look forward to serving you again soon. OneGuard Home Warranties

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Dennis Lane

Their service is timely and efficient. They use excellent contractors.

4 years ago

Reply from OneGuard

Dear Mr. Lane, On behalf of the entire team, thank you so much for 5 star review and testimony regarding your service experiences with OneGuard Home Warranties and our contractors! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. Thank you again! We truly value your continued business over the last 5 years, and look forward to serving you again. OneGuard Home Warranties

Nov. 10th, 2020

check_circle

Verified Customer

star star star star star

Michael

Easy to do business with and clear explaination of what is and is not covered.

4 years ago

Reply from OneGuard

Dear Michael, Thank you so much for the 5 star review and such positive testimony regarding your outstanding service experience with OneGuard Home Warranties! Answering your questions about coverage with clarity and accuracy is very important to us and we always appreciate the opportunity to offer our personal assistance to you. On behalf of the entire team, thank you again for entrusting OneGuard! We truly value your loyal business and look forward to serving you again. OneGuard Home Warranties

Nov. 11th, 2020

check_circle

Verified Customer

star star star star star

Janise Moses

Someone always answers the phone and instructs me who my service provider is.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Julie Leeds

The length of time it took to respond to the uncovered parts and ordering the ones that were covered.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sheila Brown

1. Completely bogus denial. 2. Poor quality standards of subcontractors (no uniforms or identification) 3. Dreadful speed of response. On hold minimum of 30 minutes always.

4 years ago

Reply from OneGuard

Dear Mrs. Brown, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review and clarify your situation firsthand. Our top priority is customer satisfaction and we apologize for your frustration regarding hold times and our efforts of assistance and explanations of coverage for the pool filter that was not covered under the service agreement. In your situation, the contractor analyzed the filter and advised that the backwash valve cracked due to over tightening. Please note in accordance of the terms of the service plan OneGuard only covers for systems and appliances that become inoperative due to normal wear and tear. Thank you again for your understanding with respect to coverage and allowing OneGuard the opportunity to provide you with this additional explanation. OneGuard Home Warranties

Oct. 5th, 2020

check_circle

Verified Customer

star star star star star

Ann

Nice Customer service, Quick response, Good quality of contract.

4 years ago

check_circle

Verified Customer

star star star star star

paul

They stand behind the contract with the contractors and the costs.

4 years ago

check_circle

Verified Customer

star star star star star

Livingston

All of my issues (AC and now dishwasher for 2020) have been resolved timely.

4 years ago

check_circle

Verified Customer

star star star star star

Lori Ybarra

They are always helpful, friendly and send quality contractors to do the jobs.

4 years ago

check_circle

Verified Customer

star star star star star

Sari

Every claim has been handled quickly and to my satisfaction.

4 years ago

check_circle

Verified Customer

star star star star star

Mary Ella Johnson

Its nice company. Its been 4 years always solve the problem.

4 years ago

check_circle

Verified Customer

star star star star star

J.M. Whiteford

They have helped me everytime when I needed urgent assistance.

4 years ago

check_circle

Verified Customer

star star star star star

Dave Collingsworth

I think it excellent to have for repair on your home and a good price.

4 years ago

check_circle

Verified Customer

star star star star star

Pat Olinger

They've Always done what they said and always in a timely manner

4 years ago

check_circle

Verified Customer

star star star star star

Judith Herbig

One Guard gives fast, efficient service to the policy holder.

4 years ago

check_circle

Verified Customer

star star star star star

Bob and Hope Ewest Goodyear, AZ

Prompt, efficient, great customer service, knowledgeable service personnel.

4 years ago

check_circle

Verified Customer

star star star star star

Ed Sun City, AZ

One Guard always takes care of business. They do the right thing.

4 years ago

check_circle

Verified Customer

star star star star star

Jordan John Buckeye, AZ

Good customers service and they provide excellent contractors.

4 years ago

check_circle

Verified Customer

star star star star star

Judy Callahan Surprise, AZ

Very easy to get service requests ordered. Nice and professional agents.

4 years ago

check_circle

Verified Customer

star star star star star_border

Marshella Whitehead Garland, TX

Great Company We've been with One Guard for 8 years now..No major issues!! Been fair and honest..

4 years ago

star star star star star

Mia Logan

They have been great so far, great customer service and very fast once you open a claim.

4 months ago

Reply from OneGuard

Dear Ms. Logan, Thank you so much for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to hear about your experience. On behalf the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 3rd, 2024

star star star star star

Erica Castillo Peoria, AZ

Nikki listen to my concerned and follow through. She put the customer first after that I’m grateful

10 months ago

Reply from OneGuard

Dear Ms. Castillo, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our top priority is your satisfaction with all your home warranty and home services needs, and we always appreciate the opportunity to help. We agree! Nikki is incredible, and she enjoyed speaking with you and loved the positive recognition. Thank you again for choosing OneGuard! We truly value your loyal business of 9 years and look forward to serving you again. OneGuard Home Warranties

Jan. 11th, 2024

star star star star star

ChristyBates Goodyear, AZ

I absolutely love OneGuard. We have used OneGuard for 7+ years for coverage on our primary residence and 4 rental properties.

1 year ago

Reply from OneGuard

Dear Ms. Bates, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 10 years! Thank you again for entrusting OneGuard with all of your home warranty and home services needs. We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jul. 6th, 2023

star star star star star

Keenan Graham Phoenix, AZ

I have been extremely satisfied with one guard. They have been able to meet most of my requests and contract exclusions are pretty straightforward.

1 year ago

Reply from OneGuard

Dear Mr. Graham, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider! Thank you again for entrusting OneGuard with all of your home warranty and home services needs. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

May. 11th, 2023

star star_border star_border star_border star_border

Carsyn Apache Junction, AZ

One guard came very highly recommended to me and I have been disappointed in the service so far. It appears that once the sale is made- the company is through trying to make you happy. My dryer door broke and I was told that wasn’t covered. When I asked for an explanation, I was never responded to. I waited ten days to get it fixed and had to pay it myself completely out of pocket. The interactions for the claim were a complete 180 from the professional friendly representatives that sold me the warranty.

1 year ago

Reply from OneGuard

Dear Carsyn, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. OneGuard Home Warranties

Feb. 17th, 2023

star star star star star

audrey smith Phoenix, AZ

2nd year renewing with chris s on the telephone. he made the transaction easy & was pleasant & professional. thanks!!!

2 years ago

Reply from OneGuard

Dear Ms. Smith, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Chris! Our top priority is your satisfaction and to ensure the process is hassle free, and it makes us extremely happy to know how well this has worked for you. Please know Chris loved the positive feedback, and he enjoyed providing you with his personal assistance. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Oct. 5th, 2022

star star star star star

Cindy Potignano Mesa, AZ

Erin P went above and beyond for my family during a stressful situation without A/C this summer. Extremely grateful for the extra care!

2 years ago

Reply from OneGuard

Dear Ms. Potignano, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Erin! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Erin and She was truly humbled by your kind words and commendation. Thank you again for choosing OneGuard! We truly value your continued business of 4 years and look forward to serving you in the future. OneGuard Home Warranties

Sep. 30th, 2022

star star star star star

Sunil Gulrajani Houston, TX

Good honest insurance provider. Responsive. Easy to deal with. Great customer service (Keva P is up there with the best)

2 years ago Edited September 15, 2022

Reply from OneGuard

Dear Mr. Gulrajani, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties and Keva! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Keva provides excellent customer service, and your kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Sep. 16th, 2022

star star star star star

Belinda Buell Phoenix, AZ

The agent I worked with today was awesome and helped me renew my policy quickly. He even made sure my military discount was on it.

2 years ago

Reply from OneGuard

Dear Ms. Buell, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 22nd, 2022

star star star star star

Mike Wagner St. Catharines, ON

Great experience dealing with Cynthia F . TIme to reach a rep was quick and Cynthia was fantastic to deal with . Thank you !

2 years ago

Reply from OneGuard

Dear Mr. Wagner, Thank you so much for the 5 star review regarding your great customer service experiences with OneGuard Home Warranties and Cynthia! Our number one goal is to provide fast, friendly service that exceeds your expectations, and we are absolutely thrilled that this has been your experience. We agree! Cynthia is fantastic and she enjoyed speaking with you and loved the positive recognition. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 8 years and look forward to serving you in the future. OneGuard Home Warranties

Aug. 12th, 2022

star star star star star

Aymee Duran Phoenix, AZ

I spoke with Lori to setup out account and she was very patient, knowledgeable and thorough about explaining everything.

2 years ago

Reply from OneGuard

Dear Ms. Duran, On behalf of the entire team, thank you so much for the 5 stars and providing such positive testimony regarding your customer service experiences with OneGuard Home Warranties and Lori! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We have shared your comments with Lori and she truly appreciates the opportunity to assist you and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Aug. 2nd, 2022

star star_border star_border star_border star_border

Vanessa Mason Fort Worth, TX

They sent a Technician from True Vine Appliance repair; he broke the freezer drawer. I sent pictures communicated with True Vine they said they would repair it then the finger pointing started now nobody wants to take responsibility so I still have a refrigerator that will not work. Save yourself some money and time and DON’T go with this company!

2 years ago

Reply from OneGuard

Dear Ms. Mason, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Your satisfaction is always our top priority, and we sincerely regret the frustration. We have confirmed that OneGuard has sent communications explaining the warranty process, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jul. 21st, 2022

star star star star star

Heather Baldwin Sun City, AZ

Cynthia F was very helpful, efficient and pleasant. She even got my policy amount locked in for 24 months which I appreciated that option. Thank you!

2 years ago

Reply from OneGuard

Dear Ms. Baldwin, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your recent customer service experience with Cynthia! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Cynthia is very helpful and efficient, and your positive feedback and kind words really made her day. On behalf of the entire OneGuard team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 27th, 2022

star star star star star

Mary Webright Phoenix, AZ

Andrew W called me today giving me information on a claim. He was very kind, professional, and spoke very clear and was easy to understand.

2 years ago

Reply from OneGuard

Dear Ms. Webright, Thank you so much for providing OneGuard Home Warranties with a 5 star review regarding your recent customer service experience with Andrew! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you and provide peace of mind. We agree! Andrew is very professional, and your positive feedback and kind words really made his day. On behalf of the entire OneGuard team, thank you again! We truly value your loyal business of 20 years, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 23rd, 2022

star star star star star

Kierstin Yamashita Chandler, AZ

Easy to use online services. Customer service in person is great too! I have been happy with my repairs/concerns over the years. Thanks OneGuard!

2 years ago

Reply from OneGuard

Dear Ms. Yamashita, Thank you so much for the 5 stars and providing such amazing testimony regarding your customer service experiences with OneGuard Home Warranties!
It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider over the last 8 years. On behalf the entire OneGuard team, thank you again! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties

Jun. 23rd, 2022

star star_border star_border star_border star_border

Bobby Babcock Garland, TX

They claim to be open 24/7 in the Texas market, but we have called for two days with no answer-same with filing a complaint on line, no reply. Toilet overflowed and need repair ASAP-wonder who One Guard calls when their toilet overflows? A courtesy of a return call since we are a playing custom, would be appreciated……..but I’m sure their excuse for poor service is it is because of Covid, no workers to employ OR just plain too busy to actually “correctly” take care of business. Just another sorry service that the customer overpays, but have few alternatives!!

2 years ago

Reply from OneGuard

Dear Mr. Babcock, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed your repairs have been completed, and have also left a voice message for you if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties

Jun. 16th, 2022

star star star star star

John Sun City, AZ

Normally, get someone in a short period of time, no hold for 30 min. Sarah was very professional in handling our transactions

2 years ago

Reply from OneGuard

Dear John, Thank you so much for the 5 star review and providing such positive feedback regarding your customer service experiences with OneGuard Home Warranties and Sarah! Customer satisfaction is our utmost priority, from the first call to service to the completed repair, and it is always a distinct pleasure to assist you with all your home warranty and home services needs. On behalf of the entire OneGuard team, thank you again! We truly value your business, and look forward to serving you in the future. OneGuard Home Warranties

Jun. 13th, 2022

star star_border star_border star_border star_border

Bob w Los Angeles, CA

It took over an hour to schedule a repair. The agent argued with me and said we did not have a policy on the house. We have had it insured with them for almost 10 years. Their service is getting worse and it time to look at alternatives Precovid they were excellent but it seems they outsourced their customer service or ??? They were great but now one star is exceedingly generous

2 years ago

Reply from OneGuard

Dear Bob W., We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties

Jun. 2nd, 2022

star star star star star

Charity kelly Fort Worth, TX

I'd recommend this home warranty company over it competition for various reasons... price point, service, amenities and efficiency.

2 years ago

Reply from OneGuard

Dear Ms. Kelly, Thank you so much for the 5 star review regarding your customer service experiences with OneGuard Home Warranties! Providing prompt and accurate resolution is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for choosing OneGuard! We truly value your business and recommendation, and we look forward to serving you in the future. OneGuard Home Warranties

Jun. 1st, 2022

star star star star star

Ronald Holt Mansfield, TX

Christopher S was very helpful and knowledgeable regarding One Guard Coverage and pricing. I enjoyed working with him and will refer people to him.

2 years ago

Reply from OneGuard

Dear Mr. Holt, Thank you so much for providing OneGuard Home Warranties with 5 stars regarding your recent customer service experience with Christopher! Your satisfaction is our number one priority, and we are happy to hear how pleased you are with the level of service and support you receive. We agree! Christopher is very helpful, and your positive feedback and kind words really made his day. On behalf of the entire team, thank you again! We truly value your business and recommendations, and we look forward to serving you in the future. OneGuard Home Warranties

Apr. 20th, 2022

star star star star star

Lori Saba Phoenix, AZ

I want to thank Auriana R for her courtesy and helpful attitude. It is refreshing to have an associate that is focused on customer service.

2 years ago

Reply from OneGuard

Dear Ms. Saba, Thank you so much for the 5 stars and sharing such thoughtful feedback regarding your customer service experiences with OneGuard Home Warranties and Auriana! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. We agree! Auriana is extremely helpful, and your kind words really made her day. On behalf of the entire team, thank you again! We truly value your loyal business of 16 years and look forward to serving you in the future. OneGuard Home Warranties

Apr. 18th, 2022

star star star star star

nancy fasula Phoenix, AZ

I have always had good experiences with One Guard and almost always have been satisfied with repairs completed by service providers.

2 years ago

Reply from OneGuard

Dear Ms. Fasula, Thank you so much for the 5 stars and providing positive feedback regarding your customer service experiences with OneGuard Home Warranties! Your satisfaction is our utmost priority and we love hearing about your experience, and always appreciate the opportunity to help. On behalf the entire OneGuard team, thank you again! We truly value your loyal business of 17 years and look forward to serving you in the future. OneGuard Home Warranties

Apr. 13th, 2022

star star star star star

Mud Eng Houston, TX

Great customer services. Ms Cynthia F addressed each of my concerns with her in depth experiences and expertise . Great job.

2 years ago

Reply from OneGuard

Dear Mud Eng, Thank you so much for the 5 stars and providing such positive remarks regarding your customer service experiences with OneGuard Home Warranties and Cynthia! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know Cynthia loved the positive feedback, and enjoyed providing you with her personal assistance. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties

Apr. 7th, 2022

star star star star star

Gene kalthoff Minneapolis, MN

Called One-Guard to cancel service. Spoke to Cynthia F and she gave me a discount to continue service. She was very pleasant to work with.

2 years ago

Reply from OneGuard

Dear Mr. Kalthoff, Thank you so much for the 5 star review regarding your customer service experience with OneGuard Home Warranties and Cynthia! Our top priority is your satisfaction and to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. Please know we have shared your comments with Cynthia, and she truly appreciates the opportunity to go the extra mile on your behalf and was humbled by your commendation. Thank you again for choosing OneGuard! We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties

Mar. 31st, 2022

OneGuard Reviews