OneGuard Reviews
7.3
Overall Score
Verified Customer
Review Source
Janeen Gaston Peoria, AZ
I have been a customer for 13 years. Service used to be 5 star. Prompt responses great communication and quick resolve. Now the communication is terrible and my latest experiences have resulted in 3 different second opinions. This last one takes the cake. Pool pump died. Fist company said it was an act of god. Second opinion said otherwise only nobody from OneGuard bothered to reach out and tell me anything. I still have not received a call or an offer to upgrade my pump. When I called I was told it was in authorizations and someone would be calling me from there. Next thing I know the serviceman was scheduling to come out and replace the pump with still no communication from OneGuard. He even put in a request stating my desire to upgrade and he hasn't received a response either.
3 years ago
Reply from OneGuard
Dear Ms. Gaston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. OneGuard Home Warranties
Nov. 28th, 2022
Verified Customer
Review Source
Michael Reed Glendale, AZ
This is my first experience with a home warranty company, so I'm not sure if this is true of all home warranty companies. When I wrote a Google review about this experience, I received a computer generated response, like a digital shoulder shrug from the company. I'm really disappointed in how pool equipment is worded for coverage. Especially for a new pool owner who called for service for a leak in what appears to be the primary plumbing of the pool. Apparently even though it appears to be the primary loop of plumbing, the part wasn't covered, leaving me having to pay the service fee to have the contracted company tell me it's not a covered part. I was able to fix the part myself for less than the service charge from OneGuard. Maybe in this advanced digital age, a photo of the failing part could've bee submitted, and informed the part wasn't covered, and avoid this whole experience? I now feel apprehensive calling to use the home warranty especially if it involves pool parts, or items in the home I'm not 100% sure are covered. I also feel the need to keep the policy strictly for the coverage of aging items in the home, A/C. The representative on the phone was nice, and I don't hold them responsible as they are just following policy.
4 years ago
Reply from OneGuard
Dear Mr. Reed, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction remains at the forefront of our priorities and we sincerely regret the outcome of your service request. In your situation, OneGuard confirmed the breakdown of the union for the pop-up heads were not a covered item under the service plan. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Please know we appreciate your understanding with respect to coverage. We truly value your business and hope to restore your faith in OneGuard and the great services we strive to offer. OneGuard Home Warranties
Feb. 5th, 2021
Verified Customer
Review Source
NL
Recently, for a work order a technician misdiagnosed the issue which ended up in denial of coverage. We went ahead to fixing the problem out of pocket expense. It took over a week for the parts to arrive and few days to schedule the tech to be back. After they fixed the issue, the problem still continued. OneGuard policy is to dispute the resolution within 24hrs. In this case, that timeline is an impossible expectation from us to dispute since we didn't have the replacement parts until several weeks later. OneGuard will do nothing about it when I called them back regarding this issue.
3 years ago
Reply from OneGuard
Dear NL, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Apr. 14th, 2022
Verified Customer
Review Source
Wayne Johnston Gillette, WY
Called to have someone check and fix my masterBathroom fan for removing moisture and they came out and said the vent was plugged and he was a electrican and that I would need a ac guys look at it because it involvesl duct work. I had told him that I thought the bearing was going bad in the fan and it had no suction but he said the vent was plugged and left. He was a nice guy but it still cost me $75.00 dollars and still not working. I blew air from the roof vent and a strong blasst came out. STILL NOT FIXED. SO NO IAM NOT HAPPY.
4 years ago
Reply from OneGuard
Dear Mr. Johnston, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation. Customer satisfaction is our number one priority, and we sincerely regret the frustration. Please note in accordance with the service plan, OneGuard covers mechanical breakdowns that become inoperative from normal wear-and-tear conditions. Upon the most recent appointment, the contractor reported to OneGuard that components were tested, and no mechanical malfunctions were found with the master bathroom exhaust fan. OneGuard offered the option of a second opinion, however the service request was canceled as requested on your behalf. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information . OneGuard Home Warranties
Jul. 13th, 2021
Verified Customer
Review Source
Derek Anderson
They say they cover things but fail to mention hidden things associated with that coverage. For example..says they cover water heaters but they don't say they don't cover hoses, pans, valves, traps, etc that cost more than the water heater!
3 years ago
Reply from OneGuard
Dear Mr. Anderson, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
Jul. 22nd, 2022
Verified Customer
Review Source
John Mullib Conroe, TX
The appliance repair company chosen by Oneguard (Mvp) did fix my problem had to wait for oarrs then in less then a month it broke again so they charged me for a call out again. Niw Oneguard offered 235. To wait . I thiink they wanted me to take the money and buy a new washer. That is what i did. It defeats the purpose of having a home warranty.
3 years ago
Reply from OneGuard
Dear Mr. Mullib, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Patricia Caruso Rio Verde, AZ
I was very disappointed when I called for help last time because you raised your prices up to $75 per request for help. I think we all pay you enough up front for this insurance. Those of us on Social Security may have to choose to pay that $75 or buy groceries. I am VERY DISAPPOINTED!
3 years ago
Reply from OneGuard
Dear Ms. Caruso, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction while offering comprehensive coverage, quality repairs, and competitive pricing, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for your consideration. OneGuard Home Warranties
Jul. 1st, 2022
Verified Customer
Review Source
JULIA COLLINS Las Vegas, NV
Because when you call with an issue the wait times are so long 2 to 3 hours just to speak to someone in the authorization department even the vendors have stated that they sit on hold for a very long period of time and certain things in the contract was not discuss with me when I started my policy properly.
4 years ago
Reply from OneGuard
Dear Ms. Collins, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and to service our valued homeowners as quickly as possible, and we sincerely regret the frustration. Please be assured we are actively working on your service request and will continue to follow up through resolution. Thank you again for your consideration. OneGuard Home Warranties
Jul. 1st, 2021
Verified Customer
Review Source
Douglas Napier Scottsdale, AZ
It’s hit or miss on service. My last call took over a week for a technician to show up only to say they would send someone out a week and a half later to pick up the appliance so they could take it to the shop and diagnose. Still waiting for the pick up and no telling how long it will take to get it back or replaced.
4 years ago
Reply from OneGuard
Dear Mr. Napier, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review the situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners quickly as possible, and we truly apologize for the frustration. Please be assured we are working closely with the contractor to ensure that the kitchen refrigerator is repaired and returned to the home, and we are committed to keeping communication open with you during this process. Please know we are actively monitoring the request through to positive resolution. Thank you again for your patience and understanding, and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
Stephanie
It seems like when you make appointment you get great customer service but then if the problem isn't fixed the first time you have to make several calls to the company that worked on it and you receive no help from One Guard. It seems like they would want to follow though with the work that was performed.
5 years ago
Verified Customer
Review Source
Pat
Well you have to wait at least an hour in the phone to talk to someone. An air conditioning company was to come here today between 4-7 but never showed up nor called. I tried to call warranty but we're closed . Now I have to wait until morning to see what happened with the air guys.
5 years ago
Verified Customer
Review Source
KENNETH SOUCY Sun City, AZ
Recently wanted a heating system tune-up. The company that was to do the work wanted to come here on 12/15/2022. OneGuard needs to select companies that are more responsive to their customer's need.
3 years ago
Reply from OneGuard
Dear Mr. Soucy, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have left you a voice mail message seeking to address your concerns and look forward to hearing from you. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Nov. 22nd, 2022
Verified Customer
Review Source
Don Cutrer Keller, TX
The service is good... the execution of the warranty is not. They should really review their policy of how long to keep repairing a product when it is way past it's serviceable limit.
3 years ago
Reply from OneGuard
Dear Mr. Cutrer, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we sincerely regret the frustration. We have confirmed your service request was completed, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Sep. 8th, 2022
Verified Customer
Review Source
Bernie Reed Sun City West, AZ
They try to spend as little money as possible. They claimed to be willing to spend up to $2,500 to repair a refrigerator. But, decided they would only give us $1,300 instead of fixing the problem.
3 years ago
Reply from OneGuard
Dear Mr. Reed, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is always our top priority, and we sincerely regret any frustration. Per our conversation, a check has been processed on your behalf for the refrigerator replacement, and we are always available if we may provide additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Jul. 12th, 2022
Verified Customer
Review Source
Robert Salwei Dallas, TX
They only cover a minimum of things. Recently had a plumber come to find and fix a gas leak, but they didn't have the equipment. OneGuard still charged me even thought nothing was done.
3 years ago
Reply from OneGuard
Dear Mr. Salwei, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration. OneGuard Home Warranties
Jun. 21st, 2022
Verified Customer
Review Source
Cari Fisk Phoenix, AZ
It would have been a 5 if they offered emergency services on the weekend. Having my AC go out and no available service until Monday is UNACCEPTABLE in Phoenix. My house was 90 degrees and I had no where to go.
4 years ago
Reply from OneGuard
Dear Ms. Fisk, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. OneGuard strives to make reasonable efforts to initiate service within 48 hours after a service request is made, and we apologize for the frustration. Please know we are happy to confirm our service contractor has restored cooling back to your home. Thank you again for your patience and understanding, and for allowing OneGuard to the opportunity to serve you. OneGuard Home Warranties
Jul. 13th, 2021
Verified Customer
Review Source
Sally Houston, TX
I don’t think they were honest in our last transaction and they refused to listen so what actually happened. I did send in feedback to One Guard customer service I got no response
4 years ago
Reply from OneGuard
Dear Sally, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Mar. 30th, 2021
Verified Customer
Review Source
DH
Hard to contact, 1 G v wants all service requests do by computer 24 hrs in advance. When it is over 100+ degrees for over 146 straight days, 24hrs+ for AC service does not cut it
5 years ago
Reply from OneGuard
Dear DH, Thank you for bringing this information to our attention and allowing OneGuard Home Warranties the opportunity to review your situation firsthand. Please know our top priority is customer satisfaction and we sincerely regret your frustration regarding any delays you may have experienced in pursuit to create a service request. Representatives are available 24/7, 365 days a year to offer personal assistance to you, and as an alternative during times of larger than normal call volume we encourage our customers to utilize tools available through the online portal. Please know we take your feedback very seriously and appreciate your consideration and allowing OneGuard the opportunity to serve you. We truly value your business and hope to regain your trust in the great customer service OneGuard has to offer. OneGuard Home Warranties
Nov. 14th, 2020
Verified Customer
Review Source
Michelle Landsiedel
Pay extra for a pool warranty, every time we call to have something fixed they’ve change something and won’t fix that part, will not repair anything with circuit boards
5 years ago
Reply from OneGuard
Dear Mrs. Landsiedel, Thank you for taking the time to write a review and provide important feedback regarding your service experiences with OneGuard Home Warranties. Our top priority is always your satisfaction and we regret your frustration regarding the outcome of your recent service request for the pool pump. The service contractor analyzed the pump that you reported was making an unusual noise and frequently switching speeds; however, he was unable to replicate a malfunction. Please know it is our sincerest intent to operate in good faith in our efforts to serve you and within the parameters of the warranty agreement and we encourage you to contact OneGuard for reassessment of the pump if you are still experiencing a breakdown. Thank you again for your consideration. We truly hope this information helps. OneGuard Home Warranties
Nov. 10th, 2020
KR Phoenix, AZ
I want to genuinely thank Christian for being the only rep (out of 3 reps) to call me back as promised and addressed my concerns. He provided me with top-notch customer service from beginning to end. He honestly deserves a raise along with some recognition for his honest customer support.
The 3 stars (instead of 5) is not for Christian, but for OneGuard's other customer service reps who didn't call me back as they swore they would. I had to fight to get a refund when a technician that OneGuard hired for me didn't do their diligent job. I didn't appreciate the extremely long hold times to get a rep and then having to sit on crazy hold times once again when none of the reps (except for Christian) called me back after having to further research the matter. Christian was the only rep to keep his word.
Thank you.
4 years ago Edited September 14, 2021
Reply from OneGuard
Dear KR, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Please know we have shared your comments with Christian and he truly appreciates the opportunity to go the extra mile on your behalf and the positive recognition. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Jul. 30th, 2021
Lily Sugar Land, TX
There is a work order for my dishwasher on this past Monday. Today is Wednesday and no one has call me. The first time I call I waited an hour, and the person that pick up hang up on me right away. I didn’t even have a chance to say hello. The second time a car while I was driving, again the call lasted 42 minutes and no one picked up. The third time I called and spoke to a lady and she told me she will get back with me while she checked with the contractor. Somehow we got disconnected, I’ll figure she would call me back since she have my number on file. No one contact me. I called again and waited about 15 minutes or so, and luckily pending pick up. He is a lifesaver. He is Courteous and professional. He insured me that he will follow up with me by tagging my case. Associates like him is the only way to build loyal customers.
5 years ago
Reply from OneGuard
Dear Lily, Thank you for bringing this information to our attention and providing important feedback. It is always our constant endeavor to ensure your calls to OneGuard are answered as quickly as possible, and we appreciate your patience in holding during times of larger than normal call volume. Please be assured we have issued a check for the replacement of the dishwasher on your behalf. We appreciate your honest feedback and we are happy to hear we have maintained your faith in the wonderful services OneGuard has to offer. On behalf of the entire team, thank you again! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 13th, 2020
Verified Customer
Review Source
Y Houston, TX
I had to pay too much out of pocket. Each time I had to call OneGuard the representative was very professionals and helpful but just had to pay a lot out of pocket,
3 years ago
Reply from OneGuard
Dear Y., Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your satisfaction and to provide best-in-class service to our valued members, and we sincerely regret the frustration. Please note coverage is not all-inclusive, and there may be instances where homeowners incur an out-of-pocket expense for items not covered by the OneGuard plan. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jun. 27th, 2022
Verified Customer
Review Source
June DAngelo Porras Austin, TX
I think that if you have high end appliances, and they need to be replaced, they should be replaced with a comparable replacement, not a standard, builders gtade product
4 years ago
Reply from OneGuard
Dear Ms. Porras, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Customer satisfaction is our top priority and to provide the most comprehensive coverage in the industry, and we sincerely regret the frustration. Please note when replacing appliances, OneGuard installs equipment comparable in features, capacity, and efficiency, although we are not responsible for matching identical colors, brands, and dimensions, or any features that do not contribute to the primary function of the covered system or appliance. Thank you again for your consideration and allowing OneGuard the opportunity to provide this information. OneGuard Home Warranties
Nov. 11th, 2021
Verified Customer
Review Source
Ricardo Garcia San Antonio, TX
We rate them a 3- Star because on two occasions that we used One Guard, both times I was not 80-100% Satisfied with the service. Good work but not Great!!
4 years ago
Reply from OneGuard
Dear Mr. Garcia, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is your complete satisfaction and we regret the frustration. Your testimony plays a vital role in our quality assurance and provides great insight on how we can improve to better serve our valued homeowners. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Aug. 3rd, 2021
Verified Customer
Review Source
Guye Lancaster
At first I was please but I have had someone come out for the same issue with air conditioner 3 times. Not sure why it's not being diagnosed and fixed
5 years ago
Verified Customer
Review Source
Jay Euless, TX
It is so hard to reach somebody on customer service by phone, even by email, when you're trying to know the status of an open service call or any other issue.
5 years ago
Review Source
Andrew Heidecker Sun City, AZ
Our representative, Kristen M, was great. The first payment I made was returned as undeliverable. I soke to Kristen about the returned check and told her I would send another check. She verified the address I was sending to was correct (I actually sent a print that showed where I was addressing the check). Kristen verified the address again was correct. Today I paid my bill with a credit card. Kristen was great, your mailing system needs major attention.
3 years ago
Reply from OneGuard
Dear Mr. Heidecker, Thank you for taking the time to write a review and sharing important feedback. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. We agree! Kristen goes above and beyond, and your kind words really made her day. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Sep. 6th, 2022
Review Source
Rocky Naik Phoenix, AZ
I've been with OneGuard for many years. I love the fact that you can easily open a service request online, or can immediately talk to someone and open a request or consult on a request. Always great communication. However, you have to read the fine print, especially for large appliances. You may think you are fully covered for replacement if something in non-repairable, but there are loopholes which allow them to transfer some costs to you - costs that can range in the hundreds!
3 years ago
Reply from OneGuard
Dear Mr. Naik, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties! We are so happy that you found ease creating your service requests and we are overjoyed with the opportunity to assist with all your home warranty and home services needs. Please note coverage is not all inclusive, and there may be instances where homeowners incur an out of pocket expense for items not covered by the OneGuard service plan. Thank you again for allowing OneGuard the opportunity to serve you. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Feb. 9th, 2022
Review Source
Kelly DePaoli
Representative Tony was very understanding to my recent issue and was kind to send to supervisor for review.
Scheduled appointment for sub zero fridge to have ice maker and water hooked up. Tech was scheduled and between One guard and Beyer appliance, neither party neglected to tell me they couldn’t do this service. Very disappointed I paid for the claim but did not get the service.
4 years ago
Reply from OneGuard
Dear Mr. DePaoli, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. We strive to set proper expectations when creating service requests, and we sincerely regret the frustration. OneGuard confirmed the malfunction you were experiencing was not a covered item, and coverage was not extended in accordance with the service plan. Please be assured we are actively reviewing your service request to ensure a high-level of service for all our valued homeowners. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Nov. 16th, 2021
bgbpdq@aol.com
Excellent & outstanding ustomer service from Christopher S this morning. My questions were not even re his department -- but he checked & answered all my concerns anyway! Now that is great customer service!! One Guard needs more like Chris!! Please thank him from a long time customer!! I don't talk to a lot of people at One Guard like Chris over the years
SO, THANK YOU CHRIS !!
Wow. You deserve a raise sir!!
4 years ago
Reply from OneGuard
Dear bgbpdq@aol.com, Thank you so much for taking the time to write a review regarding your positive customer service experiences with OneGuard Home Warranties and Christopher! We strive to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen OneGuard as your home warranty provider. We agree! Christopher goes out of his way to provide excellent customer service, and your kind words really made his day. Thank you again for the opportunity! We truly value your loyal business and look forward to serving you in the future. OneGuard Home Warranties
Sep. 23rd, 2021
Review Source
Sarah Ellis Mesa, AZ
I have been very pleased with OneGuard up until this last service request. I called in on my hvac on a Monday. Someone could not be out until the following Monday. I had to call to find out what the status was on the service request. This was a Friday. On hold for an hour. The call was 2 hours to find out that it is not covered. So doing preventative maintenance winter and summer is a waste of time and money. Christian Flores was amazing in helping with information and getting a hold of someone to answer my questions. I would give him 5 stars.
4 years ago
Reply from OneGuard
Dear Ms. Ellis, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction is our number one priority, and to service our valued homeowners as quickly as possible, and we apologize for the frustration. Your feedback is vital in our constant pursuit to improve and we are pleased to hear about your experience with Christian. He really appreciated the opportunity to explain coverage and answer your questions. Thank you again for your consideration and allowing OneGuard the opportunity to have served you. OneGuard Home Warranties
Aug. 10th, 2021
Verified Customer
Review Source
Cynthia Pursell Carrollton, TX
Their customers service representatives are not very helpful. Their contractors are really hit or miss. Some are very good some are terrible.
3 years ago
Reply from OneGuard
Dear Ms. Pursell, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and providing best-in-class service to our valued members, and we appreciate the important feedback and the opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Nov. 4th, 2022
Verified Customer
Review Source
Jasmine Rosario Pearland, TX
For the most part oneguard is a good company. They had a non reliable contractor for TV mounts but overall I have had a good Fair experience
3 years ago
Reply from OneGuard
Dear Ms. Rosario, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties. Our utmost priority is to provide best-in-class service and peace of mind to our valued members, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. On behalf of the entire team, thank you for choosing OneGuard! We truly value your business and look forward to serving you again. OneGuard Home Warranties
Jul. 11th, 2022
Verified Customer
Review Source
Debbie Brown New River, AZ
I've been waiting for my refrigerator to be fixed since December 18, 2021. Get very little status update communication from anyone!
3 years ago
Reply from OneGuard
Dear Ms. Brown, We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Jul. 5th, 2022
Verified Customer
Review Source
TIMOTHY PETERSON Sun City West, AZ
Communication related to service request inaccurately conveyed to sub contractor despite me telling OG rep 3 time what the issue was related to.
3 years ago
Reply from OneGuard
Dear Mr. Peterson, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand, and also being so receptive to our conversation. Customer satisfaction is our top priority and to service our valued homeowners as quickly as possible, and we truly regret the frustration. We sincerely hope we have effectively addressed your concerns, and we are always available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Apr. 25th, 2022
Verified Customer
Review Source
Richard Mize Houston, TX
They are very responsive to me. However the breakdown is the contractors they use. They very slow and comunication is non existent.
3 years ago
Reply from OneGuard
Dear Mr. Mize, Thank you for taking the time to write a review and share important feedback regarding your customer service experiences with OneGuard Home Warranties. Your satisfaction is our utmost priority, and we sincerely apologize for the frustration. We have reviewed the situation firsthand, and have confirmed the service request was successfully completed. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Mar. 23rd, 2022
Verified Customer
Review Source
joseph allan Queen Creek, AZ
Mostly OK But when the dishwasher died, I purchase a new one, but oneguard was not allowed to replace The old unit with the new one.
3 years ago
Reply from OneGuard
Dear Mr. Allan, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Customer satisfaction and providing a level of service that exceeds your expectations is our top priority, and we sincerely regret the frustration. Please know we have confirmed a reimbursement has been processed on your behalf for the dishwasher replacement. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Mar. 8th, 2022
Verified Customer
Review Source
Brad Fort Worth, TX
My one experience so far (locksmith) was sold at one price and before we were done it was 2x for what seemed like the original service we paid for.
4 years ago
Reply from OneGuard
Dear Brad, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Oct. 28th, 2021
Verified Customer
Review Source
Michael Collins Phoenix, AZ
Over the last year the quality of the companies you send out has not been great. We were sent a company that came out that a very poor BBB rating.
4 years ago
Reply from OneGuard
Dear Mr. Collins, Thank you for taking the time to submit a review. Please know OneGuard strives to provide the most comprehensive coverage in the industry and best-in-class service with experienced and professional service contractors, and we sincerely regret the frustration. Representatives are available 24/7, 365 days a year to offer personalized attention if you ever need additional assistance with any of your service requests, and always happy to help. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Aug. 12th, 2021
Verified Customer
Review Source
Melissa Zink Surprise, AZ
Not OneGuard but the service provider. Been to my house twice, paid $60 each time. Now the garage opener still not working.
4 years ago
Reply from OneGuard
Dear Ms. Zink, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction, and we apologize for the frustration. We would like to offer our personal assistance in the matter. However, we cannot locate a OneGuard plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@oneguardhw.com? Thank you for your time and consideration. OneGuard Home Warranties
Apr. 21st, 2021
Verified Customer
Review Source
Lin Bugaj Keller, TX
Sadly, two of the three calls for service did not resolve our issues. We had to call other plumbers to resolve the problems.
4 years ago
Reply from OneGuard
Dear Ms. Bugaj, Thank you for allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we regret your frustration regarding the past service request for the plumbing system. Please know repairs are guaranteed for 30 days after completion, and we are available 24/7, 365 days a year to offer our personal assistance in the moment. We appreciate the opportunity to provide you with this information and truly hope it helps. OneGuard Home Warranties
Feb. 8th, 2021
Verified Customer
Review Source
Renae Duncan
They are hit or miss with contractors they send out for service. The last one (for carpet and tile/grout cleaning was average at best!
4 years ago
Reply from OneGuard
Dear Ms. Duncan, Thank you for taking a moment to submit a review regarding your experiences with OneGuard Home Warranties and our contractors. We constantly strive to provide best-in-class service and peace of mind to our valued homeowners, and we regret any dissatisfaction you have experienced with the services you have received. Please know we are available 24 hours a day to help you in the moment and we always welcome your transparency. Thank you again for entrusting OneGuard with all your home warranty and home services needs over the last 9 years. We appreciate your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 11th, 2020
Verified Customer
Review Source
Not important.
They are not the company they once were. Their annual fee has gotten out of site compared to other warranty companies and they do the cheapest fix.
5 years ago
Reply from OneGuard
Dear Not important, Thank you taking the time to review OneGuard Home Warranties and provide feedback. It is always our goal to exceed the expectations of our valued homeowners while offering comprehensive coverage, quality repairs and keeping premium costs competitive, and we regret your displeasure. Please know our wonderful sales representatives are happy to talk through your options to ensure you are receiving service at a rate that best fits your needs. On behalf of the entire team, thank you for entrusting OneGuard. We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 25th, 2020
Verified Customer
Review Source
clinton carnell sr
First attempt at dealing with them was a maddening experience because of the agent. Second attempt was a good experience because of the agent.
5 years ago
Verified Customer
Review Source
Philip kuhn
Mostly the service provided has been good but recently not so good. I still have a repair incomplete as of 9/15/20 which has been ongoing for 2
5 years ago
Review Source
Nada Rivoli Las Vegas, NV
I just opened an acct so it’s to early to give a full review, but I will say that Keanna was extremely nice snd informative, I will see how it goes and I will give another comprehensive review in the future! Thank you Keanna!
4 years ago
Reply from OneGuard
Dear Ms. Rivoli, Thank you for taking the time to write a review regarding your customer service experiences with OneGuard Home Warranties and Keanna! We are so happy that you found ease creating your warranty plan and we are overjoyed with the opportunity to assist you with all your home warranty and home services needs. Please know Keanna loved the positive feedback, and enjoyed providing you with her personal assistance. Thank you again for choosing OneGuard! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Nov. 24th, 2021
roger kele Sun City Center, FL
I like that if the air conditioners go or any other big item goes it will be replaced if it cannot be fixed. I find the service very expensive and the $69 call fee also expensive and I don't think it pays for itself unless something big goes
5 years ago
Review Source
Mary Kate F GA
OneGuard home warranty plans are the way to go - they are affordable and flexible, and their customer service is top notch! They offer a variety of home service repair options and are prompt to respond and show up on your doorstep! They even step outside your home to offer services like window cleaning!! Further, their fees are relatively low and affordable. The only con I can see is that it was hard to schedule a time for a repairman to come out, but it was worth the wait!
3 years ago
Reply from OneGuard
Dear Mary Kate F., Thank you so much for taking the time to write a review and sharing positive feedback regarding your customer service experiences with OneGuard Home Warranties! Customer satisfaction is our utmost priority, and it is always our distinct pleasure to assist you. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. OneGuard Home Warranties
Jul. 13th, 2022
Verified Customer
Review Source
Garrett Glidewell Anna, TX
Have had positive and negative experiences with OneGuard. The good was really good but the bad overshadowed it.
3 years ago
Reply from OneGuard
Dear Mr. Glidewell, Thank you for taking the time to write a review and provide important feedback regarding your customer service experiences with OneGuard Home Warranties. Our top priority is customer satisfaction and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again. We truly value your continued business and look forward to serving you in the future. OneGuard Home Warranties
Dec. 6th, 2022
Verified Customer
Review Source
Carl W Kostrzewski Sun City, AZ
I have a broken fridge that cant be fixed because neither Samsung nor warranty service will repair its Ice Box.
3 years ago
Reply from OneGuard
Dear Mr. Kostrzewski, Thank you for bringing this information to our attention and allowing OneGuard the opportunity to review your situation firsthand. Our top priority is customer satisfaction, and we sincerely regret any frustration. We have confirmed that OneGuard has explained the warranty process and appreciate your understanding with respect to coverage, and we are also available if we may offer additional assistance. Thank you again for your consideration and allowing OneGuard the opportunity to serve you. OneGuard Home Warranties
Dec. 6th, 2022
