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Landmark Home Warranty Reviews

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7.2

Overall Score

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Charles A

Great Customer service. Reasonable rates.

6 years ago

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Reply from Landmark Home Warranty

Dear Charles,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Marco

When my AC broke down on summer they were there to help. we

6 years ago

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Reply from Landmark Home Warranty

Dear Marco,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

CS

Great service and good customer service and care

6 years ago

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Reply from Landmark Home Warranty

Dear CS,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Leon Lee

They are very prompt in getting a service to you.

6 years ago

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Reply from Landmark Home Warranty

Dear Leon,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Lorien

promptness in returning calls, and follow-up

6 years ago

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Reply from Landmark Home Warranty

Dear Lorien,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Curtis

Excellent customer service,friendly people

6 years ago

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Reply from Landmark Home Warranty

Dear Curtis,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Rich Hladik

Quick service but too many emails, surveys and review requests

6 years ago

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Reply from Landmark Home Warranty

Dear Rich,

We are glad to see that our agents and contractors have been able to provide you with quick service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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star star star star star

Beverly Robertson

Always responsive, good customer service.

6 years ago

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Reply from Landmark Home Warranty

Dear Beverly,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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star star star star star

Blake Dawgert

Great customer service and fast response.

6 years ago

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Reply from Landmark Home Warranty

Dear Blake,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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star star star star star

Celticgirl

Cover stuff others don't, great service and good followup.

6 years ago

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Reply from Landmark Home Warranty

Dear Celticgirl,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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star star star star star

Gloria

Ease of scheduling and Technicians quality of work

6 years ago

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Reply from Landmark Home Warranty

Dear Gloria,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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star star star star star

Dolly Bessler

Consideration, promptness, knowledgeable

6 years ago

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Reply from Landmark Home Warranty

Dear Dolly,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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star star star star star

Nanci Cahill

Set up repairs fast. Calls and email quickly.

6 years ago

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Reply from Landmark Home Warranty

Dear Nanci,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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star star star star star

Francis

Responsiveness, attitude, and thoroughness

6 years ago

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Reply from Landmark Home Warranty

Dear Francis,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Jennifer

They stay on too of things & have excellent vendors!

6 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Terri

Great customer service - easy to deal with

6 years ago

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Reply from Landmark Home Warranty

Dear Terri,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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star star star star star

Valerie McMicken

Helpful, got ac taken care of for my family

6 years ago

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Reply from Landmark Home Warranty

Dear Valerie,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

The Rosseett's

Great Service and they follow up on all service request

6 years ago

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Reply from Landmark Home Warranty

Dear Abel,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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star star star star star

Rick

Great customer service and quality companies to work with.

6 years ago

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Reply from Landmark Home Warranty

Dear Rick,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

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Caroline

Landmark refered is to good repair professionals and electricians.

6 years ago

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Reply from Landmark Home Warranty

Dear Caroline,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Michael

When my stove broke they replaced it fast.

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star_border

Eric D. Roberts

Very good, though it took a long time (over a week) to approve of the repairs

6 years ago

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Reply from Landmark Home Warranty

Dear Eric,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Anar

They were responsive and quick. Thank you!

6 years ago

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Reply from Landmark Home Warranty

Dear Anar,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Susan Sanders

They completed the task in a timely manner.

6 years ago

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Reply from Landmark Home Warranty

Dear Susan,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star_border

Dare

Disappointed in having to pay a second 70 because of mis diagnose sympom

6 years ago

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Reply from Landmark Home Warranty

Dear Dare,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear more on your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star_border star_border star_border

Julie

They deducted money from a claim because it was the second time it needed to be fixed. They never fixed first problem.

6 years ago

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Reply from Landmark Home Warranty

Dear Julie,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Alexus Chansamone

Fast and prompt response time with their contractors.

6 years ago

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Reply from Landmark Home Warranty

Dear Alexus,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Andy

Speed of service and great customer care.

6 years ago

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Reply from Landmark Home Warranty

Dear Andy,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Shasta

Fast easy service very helpfull an friendly

6 years ago

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Reply from Landmark Home Warranty

Dear Shasta,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star_border

Sam Avery

some of the companies we were suggested to use were not in service

6 years ago

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Reply from Landmark Home Warranty

Dear Sam,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star_border star_border star_border star_border

Michael

Failed to give refund of service requests when job was never fixed properly. I am still missing a $70 service call refund.

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your service call fee. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Lois Garcia

They arrived when called and completed in a timely manner

6 years ago

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Reply from Landmark Home Warranty

Dear Lois,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Bob

My one and only service call so far went off perfectly

6 years ago

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Reply from Landmark Home Warranty

Dear Bob,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 28th, 2018

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Verified Customer

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Review Source

star star star star star

Jessica LeMay

They were great when my AC unit went out.

6 years ago

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Reply from Landmark Home Warranty

Dear Jessica,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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star star star star star

Tom N

because they have always taken care of the issue

6 years ago

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Reply from Landmark Home Warranty

Dear Tom,

We are glad to see that our agents and contractors have been able to provide you with 5-star service.
We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

C.B.

Incredibly fast service and qualified service people.

6 years ago

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Reply from Landmark Home Warranty

Dear Cynthia,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Barbara Glass

took care of problem in a timely and professional manner

6 years ago

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Reply from Landmark Home Warranty

Dear Barbara,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star_border

john doe

it was the good service and attention that was all I needed to say

6 years ago

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Reply from Landmark Home Warranty

Dear John,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

PY Yancy

Awesome!! I really like the over all Custmer experience

6 years ago

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Reply from Landmark Home Warranty

Dear PY,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star_border star_border

Jose morfin

Last service request was not granted or repairs A/c has not worked and the heat it unbearable

6 years ago

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Reply from Landmark Home Warranty

Dear Jose,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear of your experience with your A/C unit.

Unfortunately, your service request has been denied. Your unit was diagnosed as a mismatched system. The warranty does not cover for failures due to mismatched parts. I would be happy to go over any coverage details with you. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star_border

Laura

they were very helpful when I called them to answer my questions.

6 years ago

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Reply from Landmark Home Warranty

Dear Laura,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star_border

Veronique Savary-Fernandes

Very easy to communicate with and problem was solved very quickly.

6 years ago

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Reply from Landmark Home Warranty

Dear Veronique,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Allen Erb (Erb Realty)

They were efficient and at the property within 24 hours.

6 years ago

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Reply from Landmark Home Warranty

Dear Allen,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Jim Wilson

Quick service and follow-up by the service representative.

6 years ago

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Reply from Landmark Home Warranty

Dear Jim,

I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Chris S

Prompt, company sent out a good tech and repair was done.

6 years ago

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Reply from Landmark Home Warranty

Dear Chris,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Rose

Customer people are very helpful and very polite.

6 years ago

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Reply from Landmark Home Warranty

Dear Rose,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star_border

gordan savin

They have taken care of all problems and repairs, eventually

6 years ago

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Reply from Landmark Home Warranty

Dear Gordan,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 21st, 2018

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Verified Customer

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Review Source

star star star star star

John Hendrickson

They respond quickly and pay a good amount for repairs.

6 years ago

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Verified Customer

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Review Source

star star star star star

Amy Thomas

Never had a problem fixing my issues always responsive.

6 years ago

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Reply from Landmark Home Warranty

Dear Amy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Verified Customer

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Review Source

star star star star star

Barbara Souza Donley

Prompt response, reliable resources, efficient service

6 years ago

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Reply from Landmark Home Warranty

Dear Barbara,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018