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Landmark Home Warranty Reviews

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7.2

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Homeowner Waco, TX

They do what they say, react quickly and complete

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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star star star star star

Phillis Humble, TX

Had one incident and they were right on top

6 years ago

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Reply from Landmark Home Warranty

Dear Phillis,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Jim and Midori Henderson, NV

Fast customer service and very professional service.

6 years ago

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Reply from Landmark Home Warranty

Dear Jim and Midori,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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star star star star star

Hein Ellis Spring, TX

Speedy service. Great contractors with professional service

6 years ago

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Reply from Landmark Home Warranty

Hein Ellis
We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Sincerely,
Cheyenne Rapier
Customer Relations Manager

Sep. 20th, 2018

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Larry Robbins Las Vegas, NV

very disappointed about the coverage on the last service call and the providers they send out

6 years ago

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Reply from Landmark Home Warranty

Dear Larry,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Jued kolbeck Maricopa, AZ

It took 2 weeks for completion. Not necessarily landmarks fault

6 years ago

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Reply from Landmark Home Warranty

Dear Jued,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what Landmark can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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star star star star star

Joe Walker Salt Lake City, UT

Always takes care of problems we have had.

6 years ago

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Reply from Landmark Home Warranty

Dear Joe,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Satisfied Customer Grants Pass, OR

They have always been easy to work with.

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Jon Yuma, AZ

Poor screening of contractors. Poor warranty terms on services performed. High out of pocket cost.

6 years ago

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Reply from Landmark Home Warranty

Dear Jon,

I am sorry to hear about your experience with Landmark. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I would like the opportunity to discuss your concerns in more detail to better address them. Please reach out to me directly at with your property address.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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star star star star star

Sharon Barnhill

Landmark works hard to solve your probkem

6 years ago Edited January 10, 2024

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Reply from Landmark Home Warranty

Dear Sharon,

Thank you for taking the time to share your feedback! We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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Bob Eugene, OR

so far so good. I called and they set me up with a good service professional.

6 years ago

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Reply from Landmark Home Warranty

Dear Bob,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 19th, 2018

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star star star star star

Suzy Carter Salt Lake City, UT

Courteous and quick response time of agents.

6 years ago

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Reply from Landmark Home Warranty

Dear Suzy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Carla Zurovetz

Great service and on time and professional

6 years ago

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Reply from Landmark Home Warranty

Dear Carla,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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star star star star star

Joseph wolfe Florence, AZ

Great customer service.. fast and reliable....friendly

6 years ago

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Reply from Landmark Home Warranty

Dear Joseph,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Ning Plano, TX

Had issue working with one contractor they provided and they refuse to find me another one

6 years ago

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Reply from Landmark Home Warranty

Dear Ning,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience. I would like the opportunity to review your service request in more detail to better address your concerns. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 5th, 2018

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Jesse Payson, AZ

Increased payment and said it was a typo even though it was in my brochure.

6 years ago

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Reply from Landmark Home Warranty

Dear Jesse,

We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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star star star star star

Vinny Eagle, ID

Quick response tExcellent customer serviceo problems

6 years ago

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Reply from Landmark Home Warranty

Dear Vinny,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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star star star star star

Jean Todd Litzenberg San Antonio, TX

Prompt, friendly, and good follow through.

6 years ago

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Reply from Landmark Home Warranty

Dear Jean,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

Maria Diaz Baytown, TX

They chose the correct company to do the repairs

6 years ago

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Reply from Landmark Home Warranty

Dear Maria,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

Mathew V Boise, ID

Fast, reliable, affordable, and curtious

6 years ago

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Reply from Landmark Home Warranty

Dear Mathew,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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star star star star star

Sandra Kelly Scottsdale, AZ

they responded quickly to my problem with a hot water tank

6 years ago

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Reply from Landmark Home Warranty

Dear Sandra,

We are pleased to hear that we have been able to service your water heater in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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star star star star star

Dina McKinley Saint George, UT

Great customer service - quick response time

6 years ago

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Reply from Landmark Home Warranty

Dear Dina,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Dylon Glendale, AZ

Great customer service. We got our a/c back on in 48 hours

6 years ago

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Reply from Landmark Home Warranty

Dear Dylon,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

Aaron Lopez Humble, TX

Excellent job. They worked fast and explained everything

6 years ago

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Reply from Landmark Home Warranty

Dear Aaron,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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Review Source

star star star star star

Stephen & Glenda Barker Allen, TX

Really great service. Very dependable and highly responsive

6 years ago

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Reply from Landmark Home Warranty

Dear Raj,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

Aaron Helms West, TX

They were quick to help when I needed them.

6 years ago

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Reply from Landmark Home Warranty

Dear Aaron,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

Mike Didyk McKinney, TX

they respond well to any problem we have had

6 years ago

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Reply from Landmark Home Warranty

Dear Mike,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 4th, 2018

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Verified Customer

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star star star star star

Adam Parra Bullhead City, AZ

Great service. Claims resolved quickly. J

6 years ago

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Reply from Landmark Home Warranty

Dear Adam,
We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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star star star star star

Thomas Loiacano Spring, TX

Prompt, courteous, quality contractors, great follow system

6 years ago

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Reply from Landmark Home Warranty

Dear Thomas,
Thank you’re your review! We are glad to hear that our agents and contractors were able to provide you with 5-star rating service. Please feel free to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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star star star star star

Robb Phoenix, AZ

Easily coordinated device calls and good service

6 years ago

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Reply from Landmark Home Warranty

Dear Robb,
We are pleased to hear we have another opportunity to provide you remarkable service for! Thank you for your continuous support.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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star star star star star

L. Treme Dickinson, TX

Great customer service and easy scheduling!

6 years ago

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Reply from Landmark Home Warranty

Dear L. Treme,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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star star star star star

MIKE. IA Arlington, TX

Efficient people helping when you call and happy to help

6 years ago

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Reply from Landmark Home Warranty

Dear Mike,
We are pleased to hear that we have been able to service you efficiently and helpful! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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star star star star star

Jennifer Clark Salt Lake City, UT

Excellent customer service and communication!

6 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,
We are glad to hear that we have been able to provide you with excellent customer service and communication! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs. Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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star star star star star

Dan Luthi Layton, UT

Service has been great any time we needed some support

6 years ago

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Reply from Landmark Home Warranty

Dear Dan,

We are glad to have the opportunity to provide you with a peace of mind for your home! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 17th, 2018

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Verified Customer

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star star star star star

Dennis Pugh Humble, TX

The one time I used them the follow up was excellent.

6 years ago

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Reply from Landmark Home Warranty

Dear Dennis,
Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Review Source

star star star star star

Dennis Ewing Tooele, UT

Very polite, service given was good, did what they said.

6 years ago

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Reply from Landmark Home Warranty

Dear Dennis,
Thank you for the rating! We are glad to hear that we have been able to provide you with remarkable service that we strive to provide each and every time you reach out to us. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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star star star_border star_border star_border

t logan Marble Falls, TX

I love where it is hard to get your contractors and need to be able to get my own to get timely service

6 years ago

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Reply from Landmark Home Warranty

Dear T Logan,

Thank you for taking the time to rate and review us. I am sorry to hear that you feel this way. I would like the opportunity to review your service request in more detail to better address your concerns. Your feedback is taken very seriously. It provides great insights on how we can improve as a company to better serve our homeowners. Please reach out to me directly at .
Sincerely,

Cheyenne Rapier
Customer Relations Manager

Sep. 25th, 2018

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star star star star star

Caroline Palatucci Lake Havasu City, AZ

They handle claims quickly and efficiently

6 years ago

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Reply from Landmark Home Warranty

Dear Caroline,

Thank you for the rating! We are pleased to hear that our agents and contractors have been able to provide you with quick and efficient services. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 25th, 2018

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Verified Customer

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star star star star star

hensel1 Salt Lake City, UT

Landmark chose an excellent contractor for this service!

6 years ago

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Reply from Landmark Home Warranty

Dear Hensel1,

We are pleased to hear we have another opportunity to provide you with remarkable service! Thank you for your continuous support.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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star star star star star

T. Falgout Humble, TX

Easy process with skilled and courteous representatives.

6 years ago

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Reply from Landmark Home Warranty

Dear Troy,
We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!
Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Review Source

star star star star star

Steven Poelns Yuma, AZ

Great customer service. Great vendors they use

6 years ago

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Reply from Landmark Home Warranty

Dear Steven,

Thank you for the rating and review! We are glad to hear that our agents and contractors have been able to provide you with remarkable service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Sep. 24th, 2018

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Verified Customer

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Review Source

star star star star star

Therese Quintanilla

Prompt to get back with scheduling service

6 years ago

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Reply from Landmark Home Warranty

Dear Therese,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Mike

Responsive! They do an INCREDIBLE job when compared to AHS.

6 years ago

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Reply from Landmark Home Warranty

Dear Mike,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Ashley Nicoson

Great in helping when needed the most, thank you!

6 years ago

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Reply from Landmark Home Warranty

Dear Ashley,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Gayla Massey Potts

Their excellent service and response time.

6 years ago

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Reply from Landmark Home Warranty

Dear Gayla,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Shannon Berry

Excellent customer service and easy transaction

6 years ago

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Reply from Landmark Home Warranty

Dear Shannon,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Sherif Ebed

Very active call center and excellent customer service

6 years ago

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Reply from Landmark Home Warranty

Dear Sherif Ebed,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star

Daniel Blackwell

Good service and prompt response to customers needs.

6 years ago

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Reply from Landmark Home Warranty

Dear Daniel,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 11th, 2018

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Verified Customer

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Review Source

star star star star star_border

Cb

Good service, timely in calling and setting up with a company. Good follow up

6 years ago

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Reply from Landmark Home Warranty

Dear Cb,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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Verified Customer

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Review Source

star star star star star

BG

They have been very responsive to needed repairs.

6 years ago

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Reply from Landmark Home Warranty

Dear BG,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018