Landmark Home Warranty: Read 4,615 User Reviews From Real Homeowners

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Verified Customer

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Ann V Las Vegas, NV

They are good. The only issue I have is it could take more than a day for the service needed.

6 years ago

Reply from Landmark Home Warranty

Ann,

Thank you for taking the time to rate and review us! I am sorry to hear that you are unhappy with the time frames. We do all that we can to assist you as quickly as possible, however there are times where additional items need to be ordered to continue repairs. We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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anonymous Boerne, TX

They are excellent due to their timeliness and comprehensive service.

6 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Anonymous Arlington, TX

there are things not covered that are just ridiculous. Also $20 towards freon is a joke.

6 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for leaving your honest feedback. The warranty covers as much as we can for our homeowners. Unfortunately, there are exclusions. With the $20.00 for freon, it is per pound. You will still be paying a fraction of the retail cost for freon. If a greater repair is needed, for example: a condensing unit replacement, for your HVAC unit, there is a limit to cover modifications that are typically needed in order for the new unit to work with your home. Modifications are usually excluded items and they become an out of pocket cost to you. However, Landmark has realized they are often needed. Therefore, the limit was put in place to assist our homeowners in repairs/replacements for HVAC units.

I would be more than happy to address your concerns in more detail. You can reach out to me directly at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen | Customer Relations Manager

Feb. 14th, 2018

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Verified Customer

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Athena Salt Lake City, UT

They are courteous and helpful. Always willing to answer my question

6 years ago

Reply from Landmark Home Warranty

Athena,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Denalee McKenna Idaho Falls, ID

The toilet is still not working. But the plumber could not find a diffinative problem. Needs more work. Please help me.

6 years ago

Reply from Landmark Home Warranty

Denalee,

I'm sorry your toilet is still not working. I would like to assist you servicing your concerns. I have just given you a call to help you recall the contractor and get they back out to your home. I have also sent you an e-mail so that you have my direct information.

Thank you for taking the time to leave us your feedback.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2018

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Verified Customer

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Dennis Orem, UT

Way too expensive for what we receive. We have paid out about $3300, mostly on premiums; they have paid about $100.

6 years ago

Reply from Landmark Home Warranty

Dennis,

I'm sorry to hear of your feedback. I would be happy to review your service request history on covered repairs. Typically, the warranty covers any extra labor costs and part costs that are needed for your covered units. This is on top of the service call fee you initially pay. The service call fee is to get the contractor out to your home for diagnosis.

If you would like to speak in more details on your concern, you can reach me at .

Thank you for taking the time to rate and review us. It is greatly appreciated.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2018

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Verified Customer

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Edd Lake Havasu City, AZ

Two claims in two years. Handled politely, timely, and satisfactorily.

6 years ago

Reply from Landmark Home Warranty

Edd,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Saint George, UT

fast service customer service friendly. repair folks quick to help

6 years ago

Reply from Landmark Home Warranty

Fast Eddie,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner and provide you with a peace of mind! We appreciate your feedback and hope to continue to provide remarkable service for you!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Mesa, AZ

Very helpful & thorough with claim. Helpful contacting company for assistance.

6 years ago

Reply from Landmark Home Warranty

Hello,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Conroe, TX

Landmark followed-up numerous times to see if the job was complete.

6 years ago

Reply from Landmark Home Warranty

G. Gelormini,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 Riverton, UT

They have always been helpful and their customer service is the best.

6 years ago

Reply from Landmark Home Warranty

Jean,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 San Antonio, TX

Responsive, clarity of coverage, quality of product, saviings

6 years ago

Reply from Landmark Home Warranty

Jimax,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to provide remarkable service for you! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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5 El Mirage, AZ

They are great never a problem always takes care of the problem.

6 years ago

Reply from Landmark Home Warranty

Joe,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,
Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Little old lady Temple, TX

Responsive, courteous customer care. Plus, competent & courteous service folks.

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.

Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Marcus Gooding, ID

Courteous and prompt service, great support for our problem!

6 years ago

Reply from Landmark Home Warranty

Marcus,
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. we look forward to servicing you in all your future warranty needs.

Thank you

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Ms. Redwine Salt Lake City, UT

Promptness & quality of experience. Excellent customer service.

6 years ago

Reply from Landmark Home Warranty

Ms. Redwine,
Thank you for your rating! We are glad to hear that we have been able to provide you with Excellent services. Thank you for being a loyal member of the Landmark family. We look forward to servicing you in all your future warranty needs.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Natalia Sandy, UT

they are easy to work with and get claims taken care of quickly

6 years ago

Reply from Landmark Home Warranty

Natalia,
Thank you for the feedback! We are pleased to hear that we have been able to provide you with services that were easy to use and that we resolved the situations quickly.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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new customer Saint George, UT

Initially had some issues, but once that was worked out, have not had any problems

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for the rating! We are pleased to hear that we have been able to resolve the experience you had. we look forward to servicing you with all your home warranty needs in the future.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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none South Jordan, UT

great follow thru on servives provided, excellent customer service

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for the 5-Star rating! We are pleased to hear that we have been able to provide you with great services. We look forward to serving you in the future. please feel free to reach out to us for your future warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Noneya Lehi, UT

Every time I call to get a contractor out for basic work, Landmark tried to get me to put it off for a couple months. This included a broken AC unit and Furnace.

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for the honest feedback. We are sorry to hear that you have not been pleased with the services. It is not part of our policy to put off repairs or even a replacement. I would like to be able to review your account and the situation you experience to see what assistance I can offer. If you would like to go over this in detail with me, please reach out to me directly.
Thank you,
Cheyenne Rapier
Customer Relations Manager

Feb. 13th, 2018

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Verified Customer

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Poor coverage Salt Lake City, UT

They were great at addressing the problem and got someone out fast to take a look. But, after things needed to be ordered , everytging was denied.

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for your feedback, we are sorry to hear that your experience with Landmark was not ideal. We do base all coverage on the diagnosis we receive from the contractor. I would like to be able to review your recent claim to be able to go over that in details with you. Please feel free to reach out to me directly so that we can go over that together.
Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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S Anonymous Gilbert, AZ

Great Customer service. Made sure it was taken care of in a timely manner.

6 years ago

Reply from Landmark Home Warranty

S Anonymous,
Thank you for the 5- Star rating! We are pleased to hear that we have provided you with remarkable service. We do look forward to servicing you in the future. Please reach out to us directly for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Stacey Mitchell Tooele, UT

They made sure my claims were being taken care of correctly and timely.

6 years ago

Reply from Landmark Home Warranty

Stacey,
Thank you for your rating! We are glad to hear that we have been able to provide you the timely service you have needed during your time with Landmark. We are glad to hear that your recent Appliance and Garage Door claims have been taken care of correctly. We do look forward to servicing you in the future. Please reach out to us directly for any of your warranty needs.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Texas Homeowner Midlothian, TX

Always prompt, always courteous. Works with us until the service is completed.

6 years ago

Reply from Landmark Home Warranty

Homeowner,
Thank you for the honest feedback! we are pleased to see that our team has been able to provide you with prompt and courteous service to you. We look forward to servicing you in the future. please reach out to us for all your future warranty needs.

Thank you
Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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anonymous Clearfield, UT

They are good most of the time but sometimes it is confusing what is covered and what is not.

6 years ago

Reply from Landmark Home Warranty

Anonymous,
Thank you for the rating! We do strive to provide you with remarkable service. I would like to clear up any confusion you might have on the coverage. If you would like to, please reach out to me directly and we can go over the coverage in detail.

Thank you,

Cheyenne Rapier
Customer Relations Manager

Feb. 12th, 2018

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Verified Customer

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Hans Davis Eugene, OR

The lack of communication of an ongoing issue. Failure to provide a satisfactory outcome to a serious on going issue. It's like our issue doesn't matter.

6 years ago

Reply from Landmark Home Warranty

Hans, thank you for your review. I'm sorry to hear of the lack of communication. We expect our representatives to follow up with you when needed. We value you as a homeowner and take your feedback very seriously. I'd be happy to look into the situation to help you. You can reach me directly at . Thank you for your review! Tiffany Nguyen | Customer Relations Manager

Jan. 26th, 2018

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Verified Customer

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Joe Hernandez Phoenix, AZ

Can do some more research on ways to get appliances that are warranty fast and cheaper

6 years ago

Reply from Landmark Home Warranty

Joe, if a replacement that we have presented is not the right fit for your home, there are always other options we can provide you to ensure you are getting taken care of. Please do not hesitate to reach out to us in the future for any assistance you may need! Thank you, Tiffany Nguyen | Customer Relations Manager |

Jan. 25th, 2018

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Verified Customer

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Marie Sutherlin, OR

Service sometimes takes too long and you switch the repair places after originally assigned

6 years ago

Reply from Landmark Home Warranty

Reesie,

Thank you for the honest feedback! We are sorry to hear that you have not been completely pleased with the service that has been provided. I would be happy to review and go over the warranty and situation you had in detail. Please feel free to reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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J. Guilbeaux Frisco, TX

Excellent response time and very efficient customer service staff.

6 years ago

Reply from Landmark Home Warranty

J. Guilbeaux,

Thank you for the 5- star review! We are pleased to hear that our agents and contractors have been able to provide you with fast and efficient services. We look forward to servicing you in your future home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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LizB Austin, TX

Their communication is terrible. I had to repeatedly email and call to get answers and push them to get my repairs completed multiple times.

6 years ago

Reply from Landmark Home Warranty

Liz,

Thank you for the great feedback! I am sorry to hear that you were not pleased with your experience you had with Landmark. I would like to see if there is anything I can do to help with the situation in detail. Please reach out to me directly so that we can go over those details.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Derek Washington, UT

I have made two separate claims with Landmark and both were handled fair and expeditious

6 years ago

Reply from Landmark Home Warranty

Derek,

Thank you for the great feedback! We are pleased to hear that we have been able to resolve both claims that you had with us. We are happy to have you as a part of the Landmark family. We look forward to servicing you in your future home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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texdandy Rosanky, TX

When I have a claim, it is usually denied or not paid at all. After much back and forth, initiated on my part, I do get some payment.

6 years ago

Reply from Landmark Home Warranty

Texdandy,

Thank you for the feedback. We are sorry to hear that you have not been pleased with the experience you have had with us. I would like to offer my assistance to you. If you would like to go over your experience in detail, please feel free to reach out to me directly.
Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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Dean Tasaka Syracuse, UT

They respond to the problem immediately and knoledgable personnel.

6 years ago

Reply from Landmark Home Warranty

Dean,

Thank you for the 5-Star rating! We are glad to hear that we have been able to serivce you and look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Cheyenne Rapier | Customer Relations Manager |

Jan. 22nd, 2018

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Verified Customer

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na Cedar Hill, TX

Very helpful, fast help and they communicate well with customers

7 years ago

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Verified Customer

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Suzanne Idaho Falls, ID

Fast and professional response to any claim requests that we've submitted.

7 years ago

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Verified Customer

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Shane Gordon West Jordan, UT'

Very responsive. Quick and great to deal with on any and all claims.

7 years ago

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Verified Customer

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Dan Clark Sr St George, UT

Everything went very smooth from start to finish, Thank You Dan Clark Sr

7 years ago

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Verified Customer

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Joan Martin Casa Grande, AZ'

Good service, pleasant staff, respond quickly to any issues we submit.

7 years ago

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Verified Customer

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John Medford, OR'

They did a good job with handling our claim and were very prompt

7 years ago

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Verified Customer

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Jeffery and RebeccaSimmons

Responsive and extremely helpful to our multiple requests and repair needs.

7 years ago

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Verified Customer

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JoanneTowl

I've only need to use my policy once but I believe Landmark Home Warranty offers a good product.

7 years ago

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Verified Customer

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Patricia Moore McKinney, TX'

They''re always polite & helpful & get me the service people I need ASAP.

7 years ago

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Verified Customer

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S. Michelle Bend, OR'

Super friendly customer support from my first call to the closing call.

7 years ago

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Verified Customer

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Happy Customer Montgomery, TX'

Outstanding customer service, professional team, and good service providers

7 years ago

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Verified Customer

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Homeowner Sierra Vista, AZ

Great customer service, prompt response, addresses concerns.

7 years ago

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Verified Customer

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Linda Sage Eugene, OR'

Very quick to respond. Send highly qualified service people.

7 years ago

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Verified Customer

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Jesse Garcia Maricopa, AZ

We have used it for the refrigerator and plumbing, and they've been very helpful. A part of customer service was terrible, not all of it though.

7 years ago

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Verified Customer

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Anonymous San Antonio, TX

It was offered when we bought the house and they helped us with the AC unit while we moved.

7 years ago

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Verified Customer

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Anonymous Portland, OR

I've only had to use it to re-key my condo and it worked smoothly.

7 years ago

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Verified Customer

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Anonymous Lake Oswego, OR

They got the right person for my refrigerator repair and did the job quickly.

7 years ago

Landmark Home Warranty Reviews