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Landmark Home Warranty Reviews

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7.2

Overall Score

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Beaner

I don't think they save me any money. Small claims are great. Big claim, not so good. The time and prices they want save you nothing and it takes forever! Not worth it.

6 years ago

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Reply from Landmark Home Warranty

Dear Beaner,

Thank you for taking the time to share your feedback. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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Brian

Friendly , eager to help they are great people. Claims are handled promotly.

6 years ago

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Reply from Landmark Home Warranty

Dear Brian,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Byron Millet

They are always honest and try to provide good customer service

6 years ago

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Reply from Landmark Home Warranty

Dear Byron,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Em D

We have received great customer service from Landmark and most of their contracted repair companies

6 years ago

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Reply from Landmark Home Warranty

Dear Em,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Georgia

Has been good on service and service men have been good. Accounting department needs help.

6 years ago

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Reply from Landmark Home Warranty

Dear Georgia,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Frank Cumberland

Because they addressed a claim and resolved it the same day.

6 years ago

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Reply from Landmark Home Warranty

Dear Frank,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Jay Gaines

Very responsive. Their relationships with local contractors is excellent.

6 years ago

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Reply from Landmark Home Warranty

Dear Jay,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 19th, 2018

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star star star star star

Jennifer Downs

Very easy to get a hold of and help resolves issues quickly.

6 years ago

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Reply from Landmark Home Warranty

Dear Jennifer,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Josh Dickson

Always prompt & courteous. All repairs done quickly & correctly.

6 years ago

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Reply from Landmark Home Warranty

Dear Josh,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 23rd, 2018

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star star star star star

Jt

Effective, fast responses to my requests. They work with quality contractors.

6 years ago

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Reply from Landmark Home Warranty

Dear Jt,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Kellie

Because they have always been responsive to requests and follow up.

6 years ago

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Reply from Landmark Home Warranty

Dear Kellie,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Kathleen Kanas

Airways ready to take care of whatever service you need,quickly and efficiently

6 years ago

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Reply from Landmark Home Warranty

Dear Kathleen,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Michael Tumillo

Hassle free, staff understands any and all issues you are experiencing

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Melissa Habecker

Customer service is exceptional, always super helpful and easy to work with.

6 years ago

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Reply from Landmark Home Warranty

Dear Melissa,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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NK

Some contractors were not helpful. Long wait times. Many issues were not covered. High out of pocket expenses.

6 years ago

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Reply from Landmark Home Warranty

Dear NK,

Thank you for taking the time to share your feedback. Although cost may seem high, we have an overall approval rate of 97% in covered claims. With the summer months, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 16th, 2018

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star star star star star

Patricia (Trish) Sheffield

Every interaction with the company has been professional and handled well

6 years ago

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Reply from Landmark Home Warranty

Dear Patricia,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Reza Farahani

They were very courteous and prompt in addressing my repair service request.

6 years ago

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Reply from Landmark Home Warranty

Dear Reza,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Peggy

Very responsive and easy to work with. Great customer service!

6 years ago

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Reply from Landmark Home Warranty

Dear Peggy,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Sean

I had received service very quickly when I submitted a service request

6 years ago

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Reply from Landmark Home Warranty

Dear Sean,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Sam

They have always responded to our problems in a timely and professional manner.

6 years ago

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Reply from Landmark Home Warranty

Dear Sam,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Steph Dirden

The tech quickly identified the problem and it was corrected in a few days.

6 years ago

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Reply from Landmark Home Warranty

Dear Steph,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Yusuf

easily able to put in service request online or over the phone

6 years ago

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Reply from Landmark Home Warranty

Dear Yusuf,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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star star star star star

Krysteen Marks North Las Vegas, NV

They had a good responce time and were very helpful in assisting me.

6 years ago

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Reply from Landmark Home Warranty

Dear Krysteen,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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star star star star star

michael wood Washington, UT

I have had excellent results when i have had to use the service. very pleased

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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star star star star star

Aliese Payson, UT

Very easy to file a claim. I've always had the problem fixed very quickly.

6 years ago

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Reply from Landmark Home Warranty

Dear Aliese,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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star star star star star

Luke Butterfield Eagle Mountain, UT

I've had a total of 2 incidents and both were handled perfectly.

6 years ago

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Reply from Landmark Home Warranty

Dear Luke,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 25th, 2018

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star star star star star

Gumersindo obregon jr

The two times i have called they have been very helpful thank you

6 years ago

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Reply from Landmark Home Warranty

Dear Gumersindo,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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star star star star star

Anonymous

Answers all questions and concerns. Great cost. Excellent customer service.

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 21st, 2018

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Verified Customer

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star star star star star_border

Anonymous

Raising rates of how much we pay to have a tech come out to the home. - upon renewal of coverage

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

Thank you for taking the time to rate and review us! Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 22nd, 2018

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star star star star star_border

Sharon Barak

Sprinkler system was not covered. As part of the house, I believe it should have been covered.

6 years ago

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Reply from Landmark Home Warranty

Dear Sharon,

Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments. Unfortunately, the warranty only covers units within the perimeter of your homes foundation unless otherwise specified.

I would be happy to go over any coverage details that you may have questions on. You can reach me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star_border

Patrick Barnum

Were a little slow in responding to a company's turn down of a service request we submitted.

6 years ago

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Reply from Landmark Home Warranty

Dear Patrick,

I'm sorry to hear we were not quick with our follow up, however, we are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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Anonymous

Service has been good, but wait times for communications can be lengthy by phone/computer chat

6 years ago

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Reply from Landmark Home Warranty

Dear Anonymous,

Thank you for providing your feedback. It is appreciated and has been forwarded to the appropriate departments. With the summer months ahead of us, our representatives are doing all they can to answer each of our homeowner's calls in a timely manner.

Please do not hesitate to reach out to us in the future.

Sincerely,
Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

S

Friendly, quick response time, professional sevice techs sent out

6 years ago

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Reply from Landmark Home Warranty

Dear S,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

Rich Hawkinson

Service in a fairly timely manner and they follow up to ensure job was done.

6 years ago

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Reply from Landmark Home Warranty

Dear Rich,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 15th, 2018

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star star star star star

Juan Hernandez

Takes care of your problem in a timely maner, doesn't give you the run around.

6 years ago

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Reply from Landmark Home Warranty

Dear Juan,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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Landmark Home Warranty or my own

Utilized thei service, and they sent a top-notch repairman and followed up nicely.

6 years ago

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Reply from Landmark Home Warranty

Dear Homeowner,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Apr. 25th, 2018

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star star star star star_border

Michael Round Rock, TX

Competitive Pricing could be better (matching others) is not tactic not a strategy

6 years ago

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Reply from Landmark Home Warranty

Dear Michael,

Thank you for taking the time to rate and review us! We look forward to the opportunity to assist you with your home warranty needs. Although cost may seem high, we have an overall approval rate of 97% in covered claims. We are here to provide you with a peace of mind and would be happy to answer any questions you may have on coverage. Please do not hesitate to reach out!

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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star star star star star

Mack Salt Lake City, UT

They are always professional and prompt at responding to any issues.

6 years ago

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Reply from Landmark Home Warranty

Dear Mack,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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star star star star star

Shirl Green Valley, AZ

Because they are polite easy to relate to and get the job done quickly

6 years ago

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Reply from Landmark Home Warranty

Hello Shirl,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 17th, 2018

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Verified Customer

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star star star star star_border

Wayne and JoDeeShumway

they have been very good help me with what I need to be taken care of, heater, plumbing,

6 years ago

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Reply from Landmark Home Warranty

Hello Wayne and JoDee,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 4-star service on your heater and plumbing concerns. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

We look forward to the opportunity to help you in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 21st, 2018

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star star_border star_border star_border star_border

BECKYWALLENDAL

Received no help actually...wanted me to wait to find an ac company in the middle of the summer... terrible reviews...I will not be renewing on the 9th on April

6 years ago

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Reply from Landmark Home Warranty

Hello Becky,

Thank you for taking the time to rate and review us. Your feedback is appreciated and I am sorry to hear of your experience. The summer time is a busy season and it can be difficult to schedule. Landmark does all that we can to ensure we are getting a contractor out to your home in a timely manner. If there ever are issues on scheduling, you can reach out to us and we will make the reasonable efforts to assist you.

I would like to be sure I am addressing your concerns appropriately. You can reach me directly at .

I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 16th, 2018

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Verified Customer

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star star_border star_border star_border star_border

Michael T.Enloe

Been in touch with them for three weeks and they have had one contractor come out to said he could not do the job into that never have contacted me. Sucks!

6 years ago

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Reply from Landmark Home Warranty

Hello Michael,

I am sorry to hear of this experience. I see that we have been in contact with the contractor and they are looking into the necessary parts needed for repair.

I'd like to be sure you are getting the assistance you need. Please reach out to me directly at . I would be able to help you more appropriately from there.

Thank you for taking the time to provide us your feedback. I look forward to hearing from you.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Mar. 16th, 2018

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Verified Customer

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Review Source

star star star star star

Barbara and SidneyDoucet

Staff is always friendly and willing to help in any way they can.

6 years ago

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Reply from Landmark Home Warranty

Hello Barbara and Sidney,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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Review Source

star star star star star

Craig and KathleenHoff

Landmark found a contractor to promptly handle our garage door problem.

6 years ago

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Reply from Landmark Home Warranty

Hello Craig and Kathleen,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner for your garage door service request! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 8th, 2018

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Verified Customer

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star star star star_border star_border

CHET Caldwell, ID

Because even though I paid upfront for a yrs coverage I still had to pay $1200 out of pocket.. to get my repair done

6 years ago

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Reply from Landmark Home Warranty

Chet,

Thank you for taking the time to rate and review us. I am sorry to hear of your out of pocket costs. They typically consist of items that are excluded under the warranty. With a repair or replacement, there is often times where there needs to be something modified in order for the new part to work with your home. If it is not covered, the expenses do turn on to you. There are alternative options if you are unhappy with the out of pocket costs as well.

I would be happy to look into your service request in more detail. Please reach out to me at .

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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star star star star star

David Sachse, TX

The experience was excellent and they understood all my problems

6 years ago

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Reply from Landmark Home Warranty

David,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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star star star star star_border

Cara Springville, UT

they are great to work with! Very nice and on the ball. I just wish my fireplace was covered

6 years ago

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Reply from Landmark Home Warranty

Cara,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. I'm also sorry that we do not cover for fireplaces, however, we do out best to cover what we can to help bring a peace of mind to you when it comes to your home. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Joan Meridian, ID

Very good customer service. Quick response after you request a claim.

6 years ago

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Reply from Landmark Home Warranty

Joan,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

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Emily Lehi, UT

What they cover is so hit or miss and the contractors they use are not always reliable

6 years ago

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Reply from Landmark Home Warranty

Emily,

Thank you for taking the time to provide your feedback. There are exclusions on what the warranty can cover, however, there are a lot of items we do cover. We have a 97% approval rate in Utah. We do all that we can to assist our homeowners. If there are any questions, comments, or concerns, you can reach me directly at .

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Verified Customer

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Review Source

star star star star star

Alice Hallet Yuma, AZ

Outstanding service, great cusomer service, and great price.

6 years ago

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Reply from Landmark Home Warranty

Alice,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future. Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018