Landmark Home Warranty: Read 4,614 User Reviews From Real Homeowners

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Verified Customer

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Marie Rigby, ID

After the plumber inspected and verified that both of our water heaters were actively leaking water in our finished basement, it took Landmark 9 days to approve replacement and that was only after 6 phone calls from us.

3 years ago

Reply from Landmark Home Warranty

Dear Marie, We would like to offer our personal assistance in the matter. However, we cannot locate a Landmark service plan under the name provided. May we please ask you to forward the plan number or property address to customerrelations@landmarkhw.com? Thank you for your time and consideration. Landmark Home Warranty

Apr. 22nd, 2021

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Verified Customer

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Liz OKeefe Fort Worth, TX

Always professional and reliable. Response times are always quick. Very helpful.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. OKeefe, Thank you so much for the 5 star review and remarks regarding your wonderful customer service experiences with Landmark Home Warranty! Connecting our valued homeowners to service professionals who are reliable and efficient is exactly what we seek to do, and it is always our most distinct pleasure to serve you. On behalf of the entire team, thank you for the opportunity! We truly value your business and look forward to assisting you in the future. Landmark Home Warranty

Apr. 28th, 2021

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Verified Customer

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Gavin Petersen Salt Lake City, UT

Landmark Home Warranty is Fast & Reliable. They respond quickly & get your issues taken care of.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Petersen, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. On behalf the entire Landmark team, thank you again! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Apr. 21st, 2021

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Verified Customer

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Terry Vail, AZ

They responded quickly and helped me through many matters since I started with them three years ago

3 years ago

Reply from Landmark Home Warranty

Dear Terry, Thank you so much for the 5 star review and providing such amazing feedback regarding your customer service experiences with Landmark Home Warranty over the last 3 years! Your satisfaction is our number one priority, from the first call for service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 29th, 2021

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Verified Customer

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Shelley Reynolds Maricopa, AZ

Have had two claims so far, and both were quick, professional, and high quality.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Reynolds, Thank you so much for the 5 star review and sharing such amazing feedback regarding your customer service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable is exactly what we strive to do, and we are extremely happy to hear about your experiences. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 12th, 2021

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Verified Customer

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David A. Yuma, AZ

Timeliness in responding to my call and ability to address my issues expeditiously

3 years ago

Reply from Landmark Home Warranty

Dear David A., Thank you so much for the 5 star review and amazing testimony regarding your service experiences with Landmark Home Warranty! Providing swift resolution by service professionals that are dependable and knowledgeable, is exactly what we strive to do, and we are happy to hear that this has been your experience. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Mar. 4th, 2021

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Verified Customer

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George W Meridian, ID

Only used the service once and the process was simple and the response from the plumber was fast.

3 years ago

Reply from Landmark Home Warranty

Dear George W, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty and our service contractor! Our top priority is your satisfaction and to make the process hassle free, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs . On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Mar. 4th, 2021

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Verified Customer

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Irma Scott and Mark Scott Tucson, AZ

They took care of the problem. It took some time but they needed to know what was the problem

3 years ago

Reply from Landmark Home Warranty

Dear Mark and Irma Scott, On behalf of the entire team, thank you so much for the 5 star review and positive testimony regarding your customer service experience with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and we always appreciate the opportunity to help. Thank you again for entrusting Landmark with all your home warranty and home services needs! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty

Mar. 4th, 2021

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Verified Customer

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RG Salt Lake City, UT

Good service, efficient claims handling, and good companies to do the referred work.

3 years ago

Reply from Landmark Home Warranty

Dear RG, Thank you so much for the 5 star review and positive comments regarding your service experiences with Landmark Home Warranty and our wonderful contractors! Providing timely repairs completed by knowledgeable and friendly service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you received. On behalf of the entire Landmark team, thank you again! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty

Mar. 4th, 2021

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Verified Customer

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Djs Aubrey, TX

Professionalism, responsiveness, and contractors used to perform the job request

3 years ago

Reply from Landmark Home Warranty

Dear Djs, Thank you so much for the 5 star review and positive comments regarding your service experiences with Landmark Home Warranty! Providing timely and quality repairs completed by dependable service professionals is exactly what we strive to do, and we are extremely happy to hear how pleased you are with the level of service and support you have received. On behalf of the entire Landmark team, thank you again! We truly appreciate your business and look forward to serving you again. Landmark Home Warranty

Mar. 4th, 2021

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Verified Customer

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Dj Henderson, NV

It was very easy to submit a claim. They handled everything, and I got my repair done quickly.

3 years ago

Reply from Landmark Home Warranty

Dear DJ, Thank you so much for the 5 star rating and positive comments regarding your recent experience with Landmark Home Warranty! Customer satisfaction is our top priority as we strive for prompt repairs completed by friendly and efficient professionals, and we are thrilled to hear this has been your experience. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Feb. 5th, 2021

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Verified Customer

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Cheryl veshi Glendale, AZ

Problem not solved. Contractor sent out didnt take care of problem. I pd for new water heater now wauting for a decision to get my money back.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Veshi, Thank you for taking the time to write a review and provide feedback regarding your recent service experience with Landmark Home Warranty. Please know we strive for customer satisfaction and apologize for the frustration. In your situation, the contractor reported the water heater was operating properly upon assessment. We hope to have effectively addressed your concerns, while restoring your trust in Landmark and the great services we offer. Thank you again for allowing Landmark the opportunity to serve you. Landmark Home Warranty

Jan. 25th, 2021

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Verified Customer

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joyce Littlefield Cedar City, UT

They quickly attend to my problems. I am contacted by E servicemen within 24 hours of my request.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Littlefield, On behalf of the entire team, thank you so much for 5 star rating and amazing remarks regarding your service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, from the first call to service to the completed repair, and it is always our most distinct pleasure to assist and provide the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jan. 25th, 2021

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Verified Customer

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Sonia Torres

Because they answered my call quickly and my heating system was fixed very quickly .. !!

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Torres, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experiences with Landmark Home Warranty! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist in providing you with efficient service and the peace of mind you deserve. Thank you again for the opportunity! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 7th, 2020

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Verified Customer

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Jessica Siqueiros

They are very friendly and professional. Also my request get handled very quickly within 24 hours of my request.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Siqueiros, Thank you so much for the 4 star review and positive testimony regarding your exceptional service experiences with Landmark Home Warranty! Providing timely service with fast and friendly professionals is exactly what we strive to do, and we are excited to hear that this has been your experience. On behalf of the entire team, thank you for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 25th, 2020

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Verified Customer

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Cindy

They are timely with their calls. The only negative would be having people who you can understand.

3 years ago

Reply from Landmark Home Warranty

Dear Cindy, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experiences with Landmark's fantastic customer advocates! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs. We also take great pride in providing you with quality service and assistance at a moments notice, and thank you for the opportunity! We truly value your business and look forward to serving you again. Landmark Home Warranty

Nov. 25th, 2020

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Verified Customer

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terry

I have used them twice. Both times the work was done professionally and in a timely manner

3 years ago

Reply from Landmark Home Warranty

Dear Terry, Thank you so much for the 5 star review and positive testimony regarding your exceptional service experiences with Landmark Home Warranty! Providing best-in-class service, completed by fast and friendly professionals, is exactly what we strive for as your home warranty provider, and we are excited to hear that this has been your experience. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you again. Landmark Home Warranty

Nov. 25th, 2020

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Verified Customer

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Mat

It's worth the price. My 1 fridge repair would have cost more than the yearly policy

3 years ago

Reply from Landmark Home Warranty

Dear Mat, Thank you so much for the 5 star rating and wonderful review regarding your service experience with Landmark Home Warranty! Your satisfaction is our number one intent and we are overjoyed that you have found value in the services we offer. On behalf of the entire Landmark team, thank you again for the opportunity! We truly value your business and look forward to serving you again soon. Landmark Home Warranty

Nov. 24th, 2020

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Verified Customer

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scott c hatch

never had a problem they have good customer service no complaints would recommend them

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Hatch, Thank you so much for the 5 star rating and testimony regarding your service experiences with Landmark Home Warranty! Your satisfaction is our top priority and we always strive to provide best-in-class service with friendly and efficient professionals. We are thrilled to hear this has been your experience and grateful for the opportunity to help. On behalf of the entire Landmark team, thank you again! We truly value your business and recommendations and look forward to serving you again. Landmark Home Warranty

Nov. 13th, 2020

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Verified Customer

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Jay Rosenthal

Quick response to the problem I was dealing with and very professional repair team.

4 years ago

Reply from Landmark Home Warranty

Dear Mr. Rosenthal, On behalf of the entire team, thank you so much for the 5 star review and testimony regarding your positive service experience with Landmark and our fantastic service contractors! Your satisfaction is our number one priority, and it is always our most distinct pleasure to assist you with all your home warranty and home services needs, and we take great pride in providing professional and dependable service. Thank you again for the opportunity! We truly value your loyal business of 5 years and look forward to serving you again. Landmark Home Warranty

Nov. 6th, 2020

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Verified Customer

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Fleming Fam

It is easy to submit a claim, it gets assigned quickly, and the contractors have been honest and good to work with.

4 years ago

Reply from Landmark Home Warranty

Dear Fleming Fam, Thank you so much for the 4 star review and providing positive feedback regarding your customer service experiences with Landmark Home Warranty and our service contractors! Your satisfaction is our top priority and we always strive for prompt repairs completed by courteous and efficient service professionals. We are thrilled to hear that this has been your experience and honored that you have chosen Landmark for all your home warranty and home service needs. On behalf of the entire team, thank you again! We sincerely appreciate your business and look forward to serving you for years to come. Landmark Home Warranty

Nov. 20th, 2020

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Verified Customer

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Bvinson

They didn't waste any time in setting up an appointment with the repair company.

4 years ago

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Verified Customer

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Adriana Carrillo

They are very professional, reliable and they ensure you have the best service available

4 years ago

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Verified Customer

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cindy

The people that answer the phone are knowledgeable, polite &seem to be genuinely concerned.

4 years ago

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Verified Customer

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Jose Novelli

Awesome company! Customer service rep and the person who came to my house were very professional.

4 years ago Edited January 10, 2024

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Verified Customer

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Mike Mell

Fast responses and professional help for all the services I have had or needed help with

4 years ago

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Verified Customer

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Gregory Brown

Landmark provides excellent value, especially when compared to competitors who often are do not operate in good faith

4 years ago Edited January 10, 2024

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Verified Customer

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Janice

Because when the stove, then the insinkerator had problems they sent someone out fast.

4 years ago

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Verified Customer

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Sohini Gupta Jindal

Fast effective and knowledgeable. Technicians came in and took care of my issues right away

4 years ago

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Verified Customer

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Cristi Bowers-Syamken

After my Swamp Cooler service, I was never contacted about the service. My Swamp Cooler doesn't work and Landmark didn't check back.

4 years ago

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Verified Customer

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Terry Avondet

Response time on service calls/length of time to get response on urgent upgrades on service/Follow up on calls.

4 years ago

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Beverly Worley San Antonio, TX

They hire incompetents and do nothing and it cost my Insurance people over 10K. I pd a private contractor $130 to fix original issue

4 years ago

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Verified Customer

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Shirley K, Caldwell, ID

easy to reach, quick to put in order, companies quick to respond for repair, easy to use

4 years ago

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Verified Customer

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Marlon Zamora

They did an awesome job when they came out to repair our kitchen garbage disposal.

4 years ago

Reply from Landmark Home Warranty

Dear Marlon,

Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 26th, 2020

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Verified Customer

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Renee mccall

Great service great vendors vendors responded within 24 hrs of claim. No hassles

4 years ago

Reply from Landmark Home Warranty

Dear Renee,

Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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Marcie

Quick & Efficient. Everyone was extremely helpful, and got me taken care of in a timely manner.

4 years ago

Reply from Landmark Home Warranty

Dear Marcie,

Thank you for the great review! We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 14th, 2020

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Verified Customer

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Casey

Only four stars because web does not make it easy to find cutomer service contact. A common problem these days.

4 years ago

Reply from Landmark Home Warranty

Dear Casey,

If you visit us at , you can go to the bottom of the page and select "contact us" you will then be able to find our number, 866-306-2999, e-mail address, , and P.O. Box. If you have any further questions, you can reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2020

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Verified Customer

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Cynthia Dickinson

I had my first experience asking for help, and they were very thorough and helpful.

4 years ago

Reply from Landmark Home Warranty

Dear Cynthia,

Thank you for the great review. We hope to continue providing you remarkable service. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Feb. 11th, 2020

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Verified Customer

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Dolly Gaylor

Great customer service and very polite. They were great to follow up with each step of process.

4 years ago

Reply from Landmark Home Warranty

Dear Dolly,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jan. 17th, 2020

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Verified Customer

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SM Tucson, AZ

So far they have been good and have not hit me with unexpected fees. Hopefully that continues.

4 years ago

Reply from Landmark Home Warranty

Dear SM,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,
Cheyenne Rapier
Customer Relations Manager

Jan. 14th, 2020

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Verified Customer

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Richard Sahuarita, AZ

They have come through with every claim. I have had no issues with either of my warranty calls.

4 years ago

Reply from Landmark Home Warranty

Dear Richard,

We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,
Cheyenne Rapier
Customer Relations Manager

Jan. 14th, 2020

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Verified Customer

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vicky

because last year they were dealing with more experience labor contractors so last year they were 5 stars

4 years ago

Reply from Landmark Home Warranty

Dear Vicky,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,
Cheyenne Rapier
Customer Relations Manager

Jan. 14th, 2020

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Verified Customer

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Ken Allen, TX

Their allowance for installing an appliance is not near realistic costs. Replacement product will be lowest cost bottom of the line available.

4 years ago

Reply from Landmark Home Warranty

Dear Ken,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it. I am sorry to hear about your experience with your plumbing system. I would like the opportunity to review your concerns in more detail to better address them. Please reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Verified Customer

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Kim McKinney, TX

I have always received excellent customer service and quality service from their contractors.

4 years ago

Reply from Landmark Home Warranty

Dear Kim,

We appreciate your feedback and thank you for the time you have taken to share it. We hope to continue to provide remarkable service for you and look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Verified Customer

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Netta Saint Helens, OR

They're doing good by me but I've never had a Home Warranty so I have no one with whom to compare them.

4 years ago

Reply from Landmark Home Warranty

Dear Netta,

We are glad to see that our agents and contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 31st, 2019

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Verified Customer

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Patricia Hartman

They have always worked well with us and sent reliable companies to make our repairs.

4 years ago

Reply from Landmark Home Warranty

Dear Patricia,

We are very happy to hear that we have been able to provide you with remarkable service. We appreciate the time you have taken to share your feedback. Please do not hesitate to reach out to us for any questions you may have.

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Rasheda James

Great follow up on ensuring the vendor has contacted me and that issues has been resolved.

4 years ago

Reply from Landmark Home Warranty

Dear Rasheda,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way! We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Mary Jane Rogers

They are quick to respond to requests and follow up regularly, until everything is done!

4 years ago

Reply from Landmark Home Warranty

Dear Mary Jane,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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cas in Idaho

Ease of calling and getting the help needed. The politeness and efficiency of the operator.

4 years ago

Reply from Landmark Home Warranty

Dear Homeowner,

We are happy to hear that you feel this way! Thank you for the time you have taken to share your feedback.

With appreciation,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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Verified Customer

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Craig

Have been very quick to respond called back to check on progress and to verify that work was done

4 years ago

Reply from Landmark Home Warranty

Dear Craig,

We are pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Dec. 17th, 2019

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