Landmark Home Warranty: Read 4,617 User Reviews From Real Homeowners

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Deb Yuma, AZ

Landmark is super easy to work with. When the locksmith they had referred me to didn’t return my calls, they returned my transaction fee and sent me a check for the value of the work to be done.

7 years ago

Reply from Landmark Home Warranty

Dear Deb,

Thank you for taking the time to share your feedback. We appreciate it and are happy to hear that you feel this way. We are here to provide you with a peace of mind for your home. Please do not hesitate to reach out to us for any of your home warranty needs!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Oct. 17th, 2018

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Rich Goaslind

I’ve needed to file a claim a couple of times and it has worked flawlessly each time. I’m glad to have the peace of mind from having a warranty. Landmark has delivered on their promise to be excellent.

7 years ago

Reply from Landmark Home Warranty

Rich,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service and a peace of mind. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 21st, 2018

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Megan Conroe, TX

Customer service representative was extremely helpful and made the process of a warranty claim simple and easy! Would definitely recommend as the best warranty to anyone buying a house.

7 years ago

Reply from Landmark Home Warranty

Dear Megan,

Thank you for the 5-star rating! We are glad to hear that our agents and contractors have been helpful in your time of need. We appreciate your feedback and hope to continue to provide remarkable service for you!
Sincerely,
Cheyenne Rapier
Customer Relations Manager

Sep. 20th, 2018

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Nellie Morgan Salt Lake City, UT

We were busy interviewing the new renters when Landmark people arrived. We showed them the locks they needed to reset and they went ahead and did it all very quickly. When they were through they brought us our new keys.

7 years ago

Reply from Landmark Home Warranty

Dear Nellie,

We are glad to see that we have been able to provide you with timely service! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 19th, 2018

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Donna Lipps Tucson, AZ

Speedy approval, sheet metal fabrication took to long, 2 weeks which was not Pleasant for 100+ temperatures in Arizona. Disagreement between contractor and landmark over money was not acceptable. I am satisfied with installation from contractor. Out of pocket expenses were higher than expected but acceptable.

7 years ago

Reply from Landmark Home Warranty

Dear Donna,

We are glad to see that our contractors have been able to provide you with 4-star service! We would be happy to hear the details of your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better serve our homeowners. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 18th, 2018

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Sergei Tucson, AZ

Landmark’s contractor - Hamilton Home Appliances- and their handyman Freddie was absolutely knowledgeable, professional and techie. He revitalize my freezer within minutes... THANK YOU ALL INVOLVED!!!

7 years ago

Reply from Landmark Home Warranty

Dear Sergei,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 13th, 2018

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Ray Fletcher Oregon City, OR

Being a realtor, after the sale is so important. I've used several warranty companies in the past 17 yrs. Landmark has been the best one to date. They stand by there product and respond when I need them.

7 years ago

Reply from Landmark Home Warranty

Dear Ray,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Sep. 12th, 2018

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Mark Aguirre Ivins, UT

Always takes care of any claim issue in a expedited fashion. I will always recommend Landmark Home Warranty to all of my clients and will certainly continue to use them for my own personal residence.

7 years ago

Reply from Landmark Home Warranty

Dear Mark,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Aug. 15th, 2018

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Alexander Pavlin Chandler, AZ

The service was quick and professional. The repairman showed up on time. He was very knowledgeable about the appliance and after the repairs were completed he explained the proper operation of the appliance.

7 years ago

Reply from Landmark Home Warranty

Dear Alexander,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 17th, 2018

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Shayna Rytting North Salt Lake, UT

We had a couple of things in our home that needed to be fixed and Landmark employees were very kind and helpful in getting us in contact with a plumber. The problems were fixed very quickly.

7 years ago

Reply from Landmark Home Warranty

Dear Shayna,

We are glad to see that our agents and contractors have been able to provide you with timely 5-star service for your plumbing concerns. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jul. 14th, 2018

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David Pocatello, ID

Excellent service. Within one day of contacting Landmark, I had a technician at my door. Within 10 days I had a brand new oven and a check for $65 to pay for installation. I highly recommend Landmark.

7 years ago

Reply from Landmark Home Warranty

Dear David,
We are glad to see that our agents and contractors have been able to provide you with 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.
Sincerely,
Cheyenne Rapier
Customer Relations Manager

Jul. 2nd, 2018

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David Carrasco Mansfield, TX

I’ve have had Landmark Home Warranty for 5 years and they have been a blessing from appliance replacement to HVAC tune-ups to pest control. I have Peace of mind knowing I can call Landmark to “make my day better”

7 years ago

Reply from Landmark Home Warranty

Dear David,

We are glad to see that our agents and contractors have been able to provide you with 5-star service and provide you with a peace of mind when it comes to your home. We are pleased to hear we have another opportunity to provide you remarkable service for! Thank you for your continuous support. Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 26th, 2018

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Ralph Miller Conroe, TX

We wanted our air conditioner serviced. our tech did his job and more. he took the time to tell us about the air conditioner we had and how to maintain it. he was also on time and answered all our questions as we had been here a year and weren't sure of the unit.

7 years ago

Reply from Landmark Home Warranty

Dear Ralph,

We are glad to see that our contractors have been able to provide you with 4-star service! We would be happy to hear your feedback on what we can do to provide you with 5-star services as it provides great insights on how we can improve to better service our homeowners. Please feel free to reach out to me directly at .

We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 25th, 2018

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Jeff Roth Scottsdale, AZ

Landmark Home Warranty reps were fast, efficient, and got it completed on a Sunday (for an extra fee), but at least it happened on a Sunday. We were on a time crunch and this made all the difference.

7 years ago

Reply from Landmark Home Warranty

Dear Jeff,

We are am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 12th, 2018

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Sheray Nichole Reese Houston, TX

Gave me the run around at first about fixing my air conditioner. Finally fixed everything after I gave up the first time, waited a couple of months, then called back. The contractor was nice when he showed up and was quick with his work.

7 years ago

Reply from Landmark Home Warranty

Dear Sheray,

We are glad to see that our agents and contractors have been able to provide you with 4-star service for your A/C. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 12th, 2018

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Teresa Rady Ogden, UT

We scheduled to have a tune-up on our air conditioner. The online scheduler was easy. It turned out our system was leaking. Landmark gave us a couple of options. Both options were fair and helped us to get a new system.

7 years ago

Reply from Landmark Home Warranty

Dear Teresa,

We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Jun. 12th, 2018

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Beverly McKinney Whitney, TX

Response time was excellent, they did attempt to send someone for my repair of my ice maker who said they did not travel that far. However, the contractor who came out for my repair was much farther than the first contractor.

7 years ago

Reply from Landmark Home Warranty

Dear Beverly,

We are glad to see that our agents and contractors have been able to provide you with 4-star service. We would be happy to hear your feedback on what we can do to provide you with 5-star services. Please feel free to reach out to me directly at .

Sincerely,

Tiffany Nguyen
Customer Relations Manager

Jun. 1st, 2018

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Kody Watts Midvale, UT

I absolutely love using Landmark. They cover one my rentals I recently purchased and I refer all my clients to them. They have never let any of my clients down and I really appreciate how great they are!

7 years ago

Reply from Landmark Home Warranty

Dear Kody,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with 5-star service. We appreciate your feedback and hope to continue to provide remarkable service for you! Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Tiffany Nguyen
Customer Relations Manager

May. 4th, 2018

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Bonnie vanlandingham Ogden, UT

Great customer service. When one of their contractors couldn’t make it out for 3 days, they put me on hold and found a backup that could come the same day. That was great ?

7 years ago

Reply from Landmark Home Warranty

Hello Bonnie,

Thank you for taking the time to rate us! We are glad to see that our agents and contractors have been able to provide you with timely 5-star service. We look forward to the opportunity to help you in the future! Please feel free to reach out to us for any of your home warranty needs.

Respectfully,

Tiffany Nguyen
Customer Relations Manager

Apr. 12th, 2018

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Cheryl Onken Lipan, TX

Have used them for several things.... appliances repaired, HVAC issue & plumbing... always great service & issues resolved quickly... highly recommend Landmark Home Warranty. And great rates, too!

7 years ago

Reply from Landmark Home Warranty

Cheryl,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 23rd, 2018

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Annie Jenson

Landmark is always quick to set us up with reliable, knowledgeable, efficient contractors to fix whatever issue we have. You can’t beat paying $60 for some expertise and replacement/fixing of an item!

7 years ago

Reply from Landmark Home Warranty

Annie,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Mar. 5th, 2018

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Lane Rizzardini Richardson, TX

Has delivered on every promise promptly and with excellent service. When I needed same day service for an emergency plumbing issue, they found what I needed. Really glad I signed up so far! Love the online system as well.

7 years ago

Reply from Landmark Home Warranty

Lane,

Thank you for taking the time to rate and review us! I am pleased to hear that we have been able to service you in a timely manner for your emergency plumbing request! We appreciate your feedback and hope to continue to provide remarkable service for you!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 28th, 2018

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Karen Vail, AZ

I had to make a claim on my dishwasher, Angie y claims manager is the best! She has checked on me several times to make sure that the job was completed to my satisfaction. Very pleased with customer service. Thank you!

7 years ago

Reply from Landmark Home Warranty

Karen,

Thank you for taking the time to tell us of your experience! I am pleased to hear that Angie was able to stay in contact and provide satisfactory service for your dishwasher!

Please do not hesitate to reach out to us for anything you may need in the future!

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 20th, 2018

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Tom H Hunt, TX

LHW is very attentive and responsive. I love their web based claims process and the their fast reply. The claims agent was super a communicative and followed up to make sure everything was good until the claim was closed.

7 years ago

Reply from Landmark Home Warranty

Tom,

Thank you for your feedback! We are glad to hear that our agents and contractors have been able to provide you with 5- star service. We look forward to helping in the future.

Please feel free to reach out to us for any of your home warranty needs.

Thank you,

Tiffany Nguyen
Customer Relations Manager

Feb. 13th, 2018

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Riffat Austin, TX

My son just moved into his new condo and was told he would have to wait 6 days to have access to hot water as they couldn't send a repair guy fir water heater any sooner. I called landmark back and spoke to a sympathetic customer service lady who got me an appointment the same day.

7 years ago

Reply from Landmark Home Warranty

Riffat,

Thank you for your honest feedback! We are glad to hear that our agents were able to resolve the situation with the water heater for you. If you have any further questions please feel free to reach out to us so that we can assist you in any way possible.

Thank You
Cheyenne Rapier| Customer Relations Manager|

Jan. 15th, 2018

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Dan Rowlett, TX

Landmark customer service is great. However, the pricing and coverage of their plans was disappointing for me. We have purchased two home warranty plans from Landmark and had 5+ service calls, only 1 of which was actually covered by the warranty. Landmark service calls are easy to request and they have good response times from the service providers. I will note that occasionally Landmark will send your service request to the wrong area. That happened to us twice.

7 years ago

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Suzanna Wootton Springville, UT

They came to my house when i purchased it and they came and changed the locks, which i was super grateful for! When my oven broke, they would’ve charged me more for them to come fix it, than the oven was even worth! So I didn’t really appreciate that and i had to buy an entire new oven.

7 years ago Edited September 14, 2021

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Dave J Killeen, TX

Made a claim on my leaking kitchen faucet.Their contracted plumber determined the faucet unrepairable. Faucet still functioned while leaking from base. We expected the faucet to be replaced with a like faucet. The plumber left some ugly scratches on faucet too. Landmark said they were only responsible to replace with a ''builders model'' chrome fixture or a settlement which left $78.00 after they deducted the contractors bill. That's after I paid the $70.00 service call fee. So, I pay $1000/yr for coverage, Landmark recoups cost of their plumber by deducting those dollars from my faucet replacement. My faucet will cost $400 plus installation to replace. They have minimized their coverage in the fine print to minimize obligation. Beware, you pay for a high level plan but get bundled into basic plan exclusions.

7 years ago

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Tony S Ogden, UT

It was very simple to file a service request. Not only that, they have support 24/7. This makes it nice in situations where something in your home might break down. It can happen any time of the day and to know you can call them immediately to get the process going is helpful. Really easy and smooth process.

7 years ago

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ANDREW D MERRITT Terrell, TX

Average service, as warranty companies go. Difficult to deal with and slow to respond; none of these companies ever want to actually cover anything. On the other hand, getting thoroughly sick and tired surveys, up-sale attempts and being "full service". Just be easy to work with, flexible with your terms and willing to pay a claim. THAT would be awesome.

8 years ago

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Glenn Spear Boca Raton, FL

The Vendors that Landmark has referred to us to service our needs have all been highly qualified. Landmark personnel on the telephone operates efficiently and does so in a caring way.

8 years ago

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Michael Soukup

We just got the warranty and unfortunatly already have a claim. The are quick to process the claim to a contractor and even asked when the appointment is scheduled to keep on top of the repair.

8 years ago

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Joe McWilliams San Antonio, TX

I had an electrical concern and the electrician that came in did an excellent job, even fixing an other electrical situation that occurred while he was here. Great experience with Landmark and the Electrician E&B

8 years ago

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Sachin Rana

It provides a complete mental security and covers great range of home appliances and items . It addresses most of the common problems that may arises in home , and also repairs and replacement too. I haven't yet used the claim yet thank god nothing goes wrong . But their customer service provides every detail for how to claim and get promised return of the investment .Also i can able to manage my account through the online portal which is very convenient.

1 year ago

Reply from Landmark Home Warranty

Dear Sachin Rana, Thank you so much for the 4 star review regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Jul. 22nd, 2024

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Robert Horn II Pahrump, NV

We purchased a two year Landmark Home Warranty agreement. We only had to use it once during those two years, but that one time saved us more than the cost of the warranty. Placing the claim was easy and getting the repair done was quick.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Horn II, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our utmost priority is to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider! Thank you again for entrusting Landmark with all of your home warranty and home services needs. We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Oct. 24th, 2023

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Warren Grover Seattle, WA

I have only been with this company for a short time but so far my experience has been great. Good customer service, easy to contact and file a claim. I love that we were able to use them for our annual fall service on our heating system.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Grover, Thank you so much for the 5 star review and sharing such thoughtful testimony regarding your customer service experiences with Landmark Home Warranty! Our top priority is your satisfaction and to provide best in class service, from the first call to the completed repair, and we love the positive feedback and always appreciate the opportunity to help. On behalf the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 20th, 2021

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Zack Salt Lake City, UT

This company has great customer service and sales staff. The environment that is in the workplace portrays to the customers and their Warranties that they provide. They offer great coverage and support. Landmark is top notch in my opinion.

6 years ago

Reply from Landmark Home Warranty

Dear Zack,

Thank you for your 5- star rating! We are pleased to hear that our customer service and sales team has been able to provide you with remarkable service. Please do not hesitate to reach out to us for anything you may need in the future!

Sincerely,

Cheyenne Rapier
Customer Relations Manager

Feb. 8th, 2019

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Verified Customer

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Elizabeth Keyes Las Vegas, NV

Called for Heating scheduled check-up. Was able to get it done and received the service.

2 years ago

Reply from Landmark Home Warranty

Dear Ms. Keyes, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Providing timely repairs completed by knowledgeable and friendly service professionals is our utmost priority, and we are happy to hear how pleased you are with the level of service and support you receive. On behalf of the entire team, thank you again for entrusting Landmark with all your home warranty and home services needs! We truly value your business and look forward to serving you again. Landmark Home Warranty

Dec. 26th, 2022

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Verified Customer

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Samuel Mahamuth San Antonio, TX

The services that are covered, the great customer service and all at a reasonable price.

2 years ago

Reply from Landmark Home Warranty

Dear Mr. Mahamuth, Thank you so much for the 5 stars and providing such great testimony regarding your customer service experiences with Landmark Home Warranty! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we love the amazing feedback and opportunity to assist you with all your home warranty and home services needs. On behalf of the entire team, thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Dec. 26th, 2022

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Verified Customer

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Robert Fuller Henderson, NV

Great service. Responsive to all inquiries and followed through with everything.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Fuller, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Your satisfaction and maintaining responsiveness when you experience a breakdown is our constant priority, and we appreciate your wonderful remarks. Thank you again for the opportunity! We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Nov. 22nd, 2022

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Verified Customer

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Donna Nelson Pahrump, NV

Our experience has primarily been service maintenance. We were very pleased with the service.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Nelson, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! Our top priority is to provide a level of service that exceeds your expectations, and it is always our most distinct pleasure to assist you with all your home warranty and home service needs. Thank you again for the opportunity! We truly value your continued business and look forward to serving you again. Landmark Home Warranty

Nov. 22nd, 2022

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Verified Customer

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Wesley H Graham Amado, AZ

Responsive to our needs. Costs are acceptable, repayments are timely and fair.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Graham, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty over the last 3 years! Our top priority is your complete satisfaction while offering comprehensive coverage, quality repairs, and keeping premium costs competitive, and we appreciate the positive feedback. On behalf of the entire team, thank you again for allowing Landmark the opportunity to serve you. We truly value your continued business and look forward to serving you in the future. Landmark Home Warranty

Nov. 22nd, 2022

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Verified Customer

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Lindsay Hollomon Keller, TX

While there have been a few bumps, Landmark has worked hard to fix any issue that arises.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Hollomon, Thank you so much for the 5 stars regarding your customer service experiences with Landmark Home Warranty! Our number one priority is your complete satisfaction, and we are happy to hear how pleased you are with the service and support you receive and we appreciate the opportunity to assist with all of your home warranty and home services needs. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 8th, 2022

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Verified Customer

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Patricia J Hartman San Tan Valley, AZ

Their covered items as well as non-covered items are spelled out very plainly in the contract.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Hartman, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty! It is always our distinct pleasure to provide the most comprehensive coverage in the industry and best-in-class service, and we are ecstatic that you have chosen Landmark as your home warranty provider over the last 9 years. On behalf of the entire Landmark team, thank you again! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Nov. 4th, 2022

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Verified Customer

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Robert L Sloan Boise, ID

I had a plumber come out and fix my Frig he caused a leak that has gone into my bedroom. When I called service I got someone from Philippines which I could not understand. Piss poor service.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Sloan, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is our number one priority and we sincerely regret the frustration. We have confirmed that Landmark has left you a voice message seeking to address your concerns and offer our personal assistance. Thank you again for your consideration. Landmark Home Warranty

Nov. 3rd, 2022

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Verified Customer

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Mirveta Tok Queen Creek, AZ

Excellent customer service. Very happy with the Home Warranty service and value for my money.

3 years ago

Reply from Landmark Home Warranty

Dear Mirveta Tok, Thank you so much for the 5 stars regarding your excellent customer service experiences with Landmark Home Warranty! Our number one priority is customer satisfaction, and we love hearing about your experience and the value you find in the services we offer. On behalf of the entire team, thank you for choosing Landmark! We truly value your business and look forward to serving you again. Landmark Home Warranty

Oct. 28th, 2022

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Verified Customer

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Linda Spradling Porter, TX

A swers calls takes care of problem only problem it takes too long to get repair person.

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Spradling, Thank you so much for the 5 star review regarding your customer service experiences with Landmark Home Warranty. Customer satisfaction and servicing our valued homeowners as quickly as possible is our top priority, and we sincerely appreciate the constructive feedback and opportunity to assist with all your home warranty and home services needs. Thank you again for the opportunity! We truly value your loyal business of 6 years and look forward to serving you in the future. Landmark Home Warranty

Nov. 1st, 2022

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Verified Customer

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Jeffrey A Nevins Salem, OR

Still waiting for follow-up one original issue! Still have a soaking wet carpet in dining area; could be a leak under wall between guest bathroom and dining area.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Nevins, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Customer satisfaction is always our top priority, and we sincerely regret the frustration. We have confirmed a service contractor is scheduled to reassess the breakdown, and we are actively monitoring through completion. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Oct. 25th, 2022

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Verified Customer

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Gregory Vargas Schertz, TX

The experience with the customer service is 5 star. Online service is simple, and convenient.

3 years ago

Reply from Landmark Home Warranty

Dear Mr. Vargas, Thank you so much for the 5 star review regarding your customer service experiences using the Landmark app for your service requests! Our utmost priority is to provide a level of service that exceeds your expectations, and it is always our distinct pleasure to assist you with all your home warranty and home services needs. Thank you again for choosing Landmark! We truly value your business and look forward to serving you in the future. Landmark Home Warranty

Sep. 13th, 2022

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Verified Customer

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Heather Sandoval Pahrump, NV

It's been over a month and my problem not resolved. I have called and they say waiting on repair company report. Repair company told me sent it over the day after they were here..

3 years ago

Reply from Landmark Home Warranty

Dear Ms. Sandoval, Thank you for bringing this information to our attention and allowing Landmark the opportunity to review your situation firsthand. Our top priority is customer satisfaction and to service our valued members as quickly as possible, and we sincerely regret the frustration. We have confirmed a check has been processed on your behalf for the dishwasher replacement. Thank you again for your consideration and allowing Landmark the opportunity to serve you. Landmark Home Warranty

Aug. 30th, 2022

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