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Is This Your Business?
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4.4

Overall Score

Star Rating

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2.4

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19 Reviews

Review Breakdown

5 grade

26%

4 grade

5%

3 grade

5%

2 grade

5%

1 grade

58%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Karen H-E Dacula, GA

I have used HSA several times during my first 10 months in my new home. The contract was purchased for me by the home seller last year, they paid $500 for it. My service requests were promptly filled. I had one electrical problem, 1 appliance problem and 1 plumbing problem. I received a replacement kitchen faucet based on my plan level (Platinum with extras). My dishwasher was fixed. My ceiling fan was fixed. Repairs were made in a timely manner. I was satisfied with the work done. Otherwise, I think the copays are not competitive enough (they charge $75 each). And when I got a quote for additional plumbing work outside the warranty job, I don't feel that being a "previous customer" thru the warranty saved any money at all (I was charged $200 for a small 20 minute job). And I am disappointed on how much they want for renewal (over $800 a year), so I am shopping around for another plan.

5 years ago