Home Security of America Reviews

What I experienced with HSA is the classic "bait and switch". The original contract that I signed was very basic and sounded great. I opted for the 7-Star Upgrade which included Septic System and Roof Repair. When I received my itemized contract the Septic System coverage was useless. It only covered items that most septic systems don't have. I am now in debt for $5000 worth of septic repair. My refrigerator started going out. The repair man gave them an estimate, with a recommendation to replace because it would be more cost effective. It took me almost 4 months to get the new refridgerator. When my water heater went out they only agreed to pay for the water heater even though my contract specifically included plumbing, expansion tank, etc. I only recently discovered this was because HSA's system does not immediately inform the CSA of the type of coverage you purchased. Too late now. I was charged twice for the same service call. I had to dispute it with my credit card company to get it resolved. The Customer Service Reps had every text book excuse handy. "This was a seperate service call." "This request was more than 30 days after the first request." etc. HSA does not provide any form of contact other than the Customer Support number on the contract. There is not a way to contact anyone to make complaints or take it to someone with authority.