Global Home Protection Reviews
4.0
6.0
Overall Score
Steve Crain Hot Springs, AR
Most corrupt company I have ever dealt with. They refused to pay for covered items and will not return calls to customers. The following are some of the actions that Global Home Protection took during my one year of coverage with the company:
• Refused to pay a negotiated settlement agreement because after weeks of not getting payment I contacted my State’s Attorney General Office to see if they could help get me my payment. Later I found out that Global Home protection was not registered to conduct business in my State.
• They attempted to get me to agree to cancel my contract Globalbecause they said that by contacting the Attorney General’s Office I had “defamed the character” of the company and they could, according to the contract, cancel my agreement. I refused to agree to their forced cancellation. They said they would pay my claim if I dropped the inquiry with my Attorney General’s office. I never received any payment for this claim.
• Several months, and may calls and emails from me, I opened another claim for another covered item. Initially they told me that according to the contract I signed that I could only have one claim approved during the contract period. They again told me that if I dropped the claim against them they would pay the claim. I finally agreed to drop the claim and we completed all the paperwork to receive payment for the second claim. I was trying to at least get some payment from them, however that also failed.
• This company legal address is in New York City but their operations are in Delaware. I filed claims against them in both Ney York and Delaware. Neither State took any action against the company.
If you really want “Home Protection” do not pay money to this company. This company cost me at least $1000 in legitimate unpaid claims.
3 years ago
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They did not let me know that none of my appliances would be covered by them cause in their terms of agreement it says:
12. GHP is not liable for the repair or replacement of commercial-grade equipment, nor professional series or like appliances such as, but not limited to, Sub Zero, Viking, Wolf, Bosch, Jenn-Air, GE Monogram, Thermador, Miele, Samsung, LG, and other premium brands. I thought that meant commercial grade like it says but it turns out anything made by any of those companies is not covered. After 8 months I had a problem with one and that is when I found out none of my appliances in my house would ever be covered. I also have a plumbing leak one time and they decided over the phone they could not send anyone out to take a look. Be very careful before you work with this company, they have tons of excuses on why they can never help you in any way.
4 years ago
Deb Fontaine Lake Elsinore, CA
*******Buyer Beware******* Do not buy a policy from the company. They do not actually cover anything. Read the fine print! And they will lose your emails to cancel and make you keep calling to verify they receive it and then tell you David M, the cancellation manager will need to call you back when he gets in before they can do anything. They will charge an admin fee to cancel of $ 75.00 plus a cancelation fee of $ 75.00 and they won't explain what the cancelation fee covers. I doubt I will see any refund. They lie. They steal. And they cheat. I don't usually give reviews but I could not help it with this company. I don't want anyone else to be taken advantage of like they have with me. They should be ashamed of themselves. They deserve ZERO stars but unfortunately that is not an option.
4 years ago
Reply from Global Home Protection
Hi Deb Fontaine,
We apologize for any inconvenience you may experience with us.
As discussed with one of our Claims Supervisor, The claim filed for your water heater was denied due to a leak, which unfortunately busted and flooded the garage where the water heater was located. As it is stated in our Terms & Conditions that water heater leaks are NOT covered.
11. Water Heater
Included : Components and parts such as Thermostats, burner assembly, couplings, switches, thermocouple, ignition module, heating element, gas igniter, and coupler.
Excluded : Solar water heater, lowboy/squat, leaks, and pumps, periodic flushing. You agree in the event GHP authorizes an approved claim for the replacement of a water heater, we reserve the right to choose a tankless water heater as a replacement.
In regards to canceling your policy, We apologize for any inconvenience or misunderstanding you may have experienced while canceling your policy.
Typically, all policies can take up to 4-7 business days to be canceled. As discussed, the Claims Supervisor "David Moore" has honored for your policy to be canceled on May 27, 2021, as requested via email. A document with the remaining balance of your policy has been sent and completed by all participants. After, Global Home Protection receives a signed and completed document for your request to cancel your policy, a check will be issued for the remaining balance of your policy within 4-7 business days.
When canceling your policy with Global Home Protection all customers are subject to a $75 cancellation fee, and a $75 administrative fee as stated in our Terms & Conditions.
J) Cancellation
II. You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. Mutual agreement between us and you. If your agreement is over 1 year you shall be charged a cancellation fee for each year. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro-rata refund at the standard contract fee rate for the unexpired term, less a $75 administrative fee and a $75 cancellation fee, and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you. All cancellation requests must be submitted in writing via email or postal mail.
We apologize for any inconvenience you may experience with us.
As discussed with one of our Claims Supervisor, The claim filed for your water heater was denied due to a leak, which unfortunately busted and flooded the garage where the water heater was located. As it is stated in our Terms & Conditions that water heater leaks are NOT covered.
11. Water Heater
Included : Components and parts such as Thermostats, burner assembly, couplings, switches, thermocouple, ignition module, heating element, gas igniter, and coupler.
Excluded : Solar water heater, lowboy/squat, leaks, and pumps, periodic flushing. You agree in the event GHP authorizes an approved claim for the replacement of a water heater, we reserve the right to choose a tankless water heater as a replacement.
In regards to canceling your policy, We apologize for any inconvenience or misunderstanding you may have experienced while canceling your policy.
Typically, all policies can take up to 4-7 business days to be canceled. As discussed, the Claims Supervisor "David Moore" has honored for your policy to be canceled on May 27, 2021, as requested via email. A document with the remaining balance of your policy has been sent and completed by all participants. After, Global Home Protection receives a signed and completed document for your request to cancel your policy, a check will be issued for the remaining balance of your policy within 4-7 business days.
When canceling your policy with Global Home Protection all customers are subject to a $75 cancellation fee, and a $75 administrative fee as stated in our Terms & Conditions.
J) Cancellation
II. You may cancel this Agreement within the first thirty (30) days of the order date for a full refund of the paid contract fees, less any service costs incurred by us. Mutual agreement between us and you. If your agreement is over 1 year you shall be charged a cancellation fee for each year. If this Agreement is canceled after thirty (30) days, you shall be entitled to a pro-rata refund at the standard contract fee rate for the unexpired term, less a $75 administrative fee and a $75 cancellation fee, and any service costs incurred by us. If we have provided services and the amount of the service costs incurred by us is greater than the contract fees paid, then no refund will be due to you. All cancellation requests must be submitted in writing via email or postal mail.
Jun. 15th, 2021
Stan Cozby Marble Falls, TX
I had a contract with Global Home Protection for less than 3 months when my HVAC stopped heating. I called Global and they gave me company name and contact person. I called and set up a time and told him I needed him as soon as possible due to extreme cold weather we were experiencing. He said he could see me in a couple of days. After he didn't show up, I called him and he said he was not an approved contractor for Global. I called Global and said they would find a contractor. I told them due to the extreme cold we were having to just refund my money and I would find someone local who could come that day.
4 years ago
Reply from Global Home Protection
Hello Stan Cozby ,
We are deeply sorry for any inconvenience. According to our records, we see that you spoke to the claims department and the claim department gave you the option to hire your own and file for reimbursement. We strive to serve all our customers with the best possible service.
We are deeply sorry for any inconvenience. According to our records, we see that you spoke to the claims department and the claim department gave you the option to hire your own and file for reimbursement. We strive to serve all our customers with the best possible service.
Mar. 15th, 2021
Haynes ,
tenant called to report furnace not blowing warm at 3:30pm sunday 1/24/21. Called Global (24hr) line immediately. Only able to leave a message & an email. No response all evening. Went out & bought elec. heaters cuz they have children & we r in Ma. Monday morning after 9am spoke w someone. She said could be 24hrs to hear from someone. I guess 24hrs starts when u actually get to talk to them , not when u first called. It's now Tuesday morn 7am & I have still heard from nobody about this problem that was deemed an Emergerncy. ???????
4 years ago
Reply from Global Home Protection
Hello Haynes,
We are deeply sorry for any inconvenience. According to our records we see that you spoke to the claims department and the claim is resolved. You can file a claim on our website . All you have to do is login to your account and submit a claim. This information is sent to the claims department who will reach out within 24 hours.
We are deeply sorry for any inconvenience. According to our records we see that you spoke to the claims department and the claim is resolved. You can file a claim on our website . All you have to do is login to your account and submit a claim. This information is sent to the claims department who will reach out within 24 hours.
Mar. 15th, 2021
ripal kaila
it seems to be company is no longer in business. I tried to call them and phone number is not in service and also no one reply back for email query. I am trying to follow up for refund but no reply from vendor. Please stay away from this company
3 years ago Edited October 19, 2022
Joe Gardner La Grange, IL
I have been trying to get GHP to fix/replace my washer/dryer for over 2 months now. The wont return my calls or emails and have been extremely hard to deal with. Do NOT purchase a warranty from them
3 years ago
