FPL Home Reviews

I had a terrible power surge last April and at least 4 of my devices got "fried": my PC, my printer, my TV and my home entertainment system. I have had power surge insurance with American Bankers Insurance Copany of South Florida for over 30 years (and old insurance that, to my knowledge, FPL does not offer any longer, but still collects money for each month through my account). When I contacted the insurance company they demanded from me to get diagnostics over all my devices, which I did, with Geek Squad (Best Buy's repair service), and was told they would cover them. I'm at the end of this process. They refused to reimburse me for my TV because the technician who did the diagnostic didn't specify the words "damage due to power surge". As if any technician would know that was the cause, unless I TOLD HIM/HER SO. Furthermore, they refused to refund me for the diagnostic service because I signed a TotalTech contract with Best Buy, so that, instead of paying $99.00 for each of the 4 evices (for a total of $396.00 , I would pay just $199.00, a net saving of $$196.00. Being the logic that I had signed service contract, then I demanded they pay me the $99.00 included in the proposal for each service, but they didn't want to pay that either. I know that each insurance company wants to cut the refund as much as possible based on the most intricate and absurd guidelines, but this I think takes the pie! FPL should stop collecting for this insurance, since it is not reliable, and I would say, not even decent.

These shysters need to be put out of business. It takes over 4 days to get service, if at all and twice, especially if its the weekend. Had a leak in plumbing under roof in the garage. They send people who can't fix it. They said to hire someone I wanted. The company re-routed the main coming into the garage and then FPL won't cover the claim because it is considered exterior. The leak was interior under roof, the fix was partially outside the garage to lead into the house. The worst warranty company ever. They are cheats and thieves. Do not get a policy with this company, they change the rules as you go. They are liars and cheats. What a fiasco after having no water for four days. I am filing a complaint with the BBB and now have to file small claims.

I've been with FPL Home for over a year and at first they were pretty good. However, when Fortegra started to administer the plan everything went down hill. When my most recent claim to repair or replace my 26 year old washer and dryer was denied I had enough and cancelled my plan. At first when I called them to submit a claim they told me they were having "technical" difficulties and would call me back within 48 hours. They never called back so after three days I contacted them again and that's when they denied my claim. To make matters worse I also received an email explaining my monthly charge would increase by $10/month

Had a power failure doing normal activity using my countertop microwave as I had done hundreds of times and had a power failure, they twisted and used my words against me and denied my claim due to Section D of the Plan terms and conditions due to d) Missing parts, improper parts or refrigerants, or improperly installed parts or refrigerants, structural changes, improper electrical power or electrical failure, or power surge. They charged me $75 for a service call but made me find my own electrician. Customer service extremely poor and not willing to listen to me regarding the events also hung up on me. Rating would be zero if allowed

FPL is a horrible company… wish we had other options for lights/ electricity!!! They give zero crap about anything..