Name: Select Home Warranty
Rating: 1.2

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Verified Customer

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Carl

The customer service is slow and is not negotiable. They are not very good at taking care of customers. I tried to use my warranty for a garage repair and they did not honor the warranty and only gave me a portion of what it costed to replace the garage door opener. Terrible customer service. I'm not happy with my policy and with Select Home.

4 years ago

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Valerie

The past two times I've tried to use my warranty for two separate situations, I was told that I had coverage and then for both instances, I was told I did not have coverage and therefore what I needed fixed, it was not fixed and I had to pay out of my own pocket. They do not do things in a timely fashion therefore I am very dissatisfied.

4 years ago

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Barbara

It sounded like a good opportunity but I never really use it and when I tried to use it they weren't able to work for me. When I had my ice maker in my refrigerator repaired, they told me I would have to pay another thirty nine dollars for the to work on it.

4 years ago

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Anonymous

Best price for the amount that is covered. Every time I've called, I've never had a problem getting them on the phone.

4 years ago

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Ed

So far they've been very responsive. Everything worked as promised. They are doing what they said they would do.

4 years ago

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Mary Loeser

they have solved all my problems quickly and if something has gone wrong they are quick to clear things up

4 years ago

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Robert

Great service to have for unexpected repairs especially if you're not handy around the house a must have.Very professional.

4 years ago

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Curtis

Ac went down on Friday afternoon and they had a company here on Saturday morning. The service is simple to use.

4 years ago

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Owen

Their customer service is terrible, they need to revamp it. I called them about my air conditioning and they said they would replace it and then I never have been able to get them on the phone again despite my repeated phone calls.

4 years ago

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Verified Customer

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Robert Rohaly

I filed a claim and was told the item was not covered. I specifically added ice maker coverage with the sales person when I bought 2 policies and he never added it. I spoke to a supervisor and he added the additional coverage to both policies and I still haven't heard about my repair.

4 years ago

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Katharine Hurst

It took 3 weeks to the day to get a belt replaced on my dryer. Select had to call a second contractor to make a service call, while I paid for the first service call to the first contractor. I had to call Select 4 times, and always got a different answer to the problem,

4 years ago

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Yano

Pour customers service , if you allready have purchase the service ask for what is not cover and you will be surprised to know that ever item has a way out of covered.and they don't give you this at front.like roof leak , don't cover any type of roof in Florida that I know.

4 years ago

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Syed Ashburn, VA

It's a really painstaking process to submit a claim with them and then get any assistance. I submitted a claim in March and it's still not settled. The one time I used it so I got coverage from a faucet, but it is not coverage. They refused to pay the money for it. I don't have dedicated people who come into my house to fix the issue.

4 years ago

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Anonymous Plumerville, AR

You cannot get them to respond. There is poor service, poor coverage. All the way poor follow through. There is no follow through. They need to follow through so the person that owns the warranty doesn't have to call you and push you and beg you about the claim.

4 years ago

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Olu Loganville, GA

It was takes a long time to get them to do the service. And there isn't consistency so you don't even know what's going on. They are very slow, the service is not consistent, each time you call the customer service people, they tell you something different. They need to be faster.

4 years ago

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Anonymous Summerfield, FL

They're not the easiest company to reach and get ahold of. I had a problem with my air conditioning and it took longer to get it taken care of then it should have.

4 years ago

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Hyung Houston, TX

My realtor recommended it and it wasn't very expensive. Last year I didn't use it but this year I've used it twice. They had a quick response.

4 years ago

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Cathy San Antonio, TX

Need better companies to serve their customers. I'm still waiting on our washer to get fixed, they've been waiting on a part to come in for 3 weeks.

4 years ago

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Nooruddin Conway, AR

It takes a long time to get customer service. There's no fast response. They need to listen to complaints and determine the problem so it doesn't take that long time.

4 years ago

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Anthony Hollywood, FL

I've had no problems with them. When I called and they didn't have someone available to fix it, they provided cash.

4 years ago

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Chris Van Egmond Mesa, AZ

I have an air conditioner with a broken TXV valve from normal wear and tear (according to technician sent). It was evaluated AM 7/13. Warranty claims they did not receive anything until Friday 7/14 -- yeah sure. It is now 7/22, and I have not received a verdict email, despite 3 separate promises that I would if I waited 2 days, or 1 day, or hours. I was also promised a call back by supervisor which did not occur. The AC is partially functioning, but we have been left with the house between 85 and 90 degrees since then, in Mesa AZ with highs 110+. I called 3 times and got "keep waiting, we've escalated" with promises of a verdict which never came. The last time I talked with the rep for an hour. He said I had to wait, but I said I'd wait on hold and would not get off. First, there was no resolution. Then it was "actually there yesterday" - denied because freon was involved. I offered to pay for the freon and have the rest covered. They offered partial coverage and said the policy didn't cover installation $300+. They referred me to paragraphs in the policy that did not speak to that issue. It talked about not covering damage caused by bad installation. I disagreed, but just asked for coverage because of the 6+ days delay. They cited this line in the policy: 10.5. Delay. Select will not be responsible for delays in repairing or replacing a system or appliance resulting from events beyond its control. I admit I laughed out loud. It doesn't seem like an act of god beyond their control is involved. I have been lied to, delayed, partially denied. And forced to deal with all this. Over the phone they promised partial coverage, but I have no email. They advised me to fix it on my own and apply for reimbursement. After already saying they would deny it.

9 months ago

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Pierre Jonaus Chester, VA

This company is a scam, my AC stop working, I submitted a claim they sent a technician who came and just looked the unit and said it need Freon. My wife tried to tell him a test should be done because there has to be a leak somewhere. He insisted no he doesn't see a leak and all it needs is Freon. When we told him to go ahead put Freon in it, he said he can't because the company has to approve it. So we had to wait 3 days for the company to tell us they don't cover Freon we have to pay for it, also I had to find out from them that my capacitor was low on power and that's all they are going to fix which come to $250. The technician failed to mentioned anything about a capacitor when he was telling us all we need was Freon. The technician and Select Home Warranty had to come up with a reason to close the claim so that's what they came up with and it was final and all these conversation happened with the same people where understanding what is being saying is an obstacle, we could barely communicate with the technician. After I paid to put Freon in the unit, less than two days later we were back to where we stated so am $900 in the drain and no AC. I called the the company trying to explain to them that this all could have been avoided if a leak test was done in the first place, I was told since I did not used their technician to add Freon to the unit, this is a new issue and I have to submit a new claim wait for them to review it and make a decision.

9 months ago

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Amanda Jones Billings, MT

Where do I begin? A few months after we signed up, our air conditioner went out. The fine print apparently said they do not fully cover things until you have been with them for a year or so. Since I believe their call centers are in India or Pakistan or somewhere NOT in the states, perhaps I just didn't understand this from the start as it is extraordinarily difficult to understand them when they talk (My sign-on agent was the ONLY person I ever talked to there who was clearly state-side). They did offer to pay a percentage, which was better than nothing. The rep talked with our repairman and then told us, in her broken English, we did NOT need to send an invoice, which I confirmed by repeating back to her because I was surprised by that. She assured us we would simply receive a check for what they would cover because her discussion with the tech was sufficient to proceed. Check never came. I tried to cancel a few months later and was told another fine print point: I was locked in for a year and to cancel early would incur fees and force me to buy out my contract. So we opted to stay with them. In the spring I tried to cancel again and was told we hadn't hit the year mark yet so I wrote the 1-year date down: July. Just called today to cancel and, like every other time, got the run-around, can't get past their "retention" officer and was told that no matter when I cancel, I still have to pay a $75 cancellation fee. Again... ALL of these conversations were in broken English. I did finally manage to cancel, forced to pay the $75 because I couldn't get a manager on the phone to save my life. THESE GUYS ARE A SCAM, shop around, I am certain you will find a better outfit somewhere else.

9 months ago

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Lucy Brandt Prior Lake, MN

Honestly I couldn’t hate them more. I did the 3 year plan which was heavily discounted and I thought for sure in 3yrs with all my major appliances being 20yrs old I’ll make it out ahead. Well I didn’t. Plenty of my stuff broke but they don’t cover it. I’m not convinced they have ever covered a major appliance in the history of this company. Anyone who submitted a positive review didn’t do the math. My AC broke and the technician said it needs to be replaced because the part that is broken no longer exists and the Freon for the unit also no longer exists. Select said their “expert technicians” decided to pay the cost to replace the part that doesn’t exist. Literally they admitted the part no longer exists but they only paid that price anyway. I called 7 times and sent emails and got no where. Once they decide your reimbursement amount they won’t change it. DO NOT DO IT! THEY DON’T PAY WHAT THEY CLAIM TO PAY

9 months ago

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Victoria Bellomo-Rosacci Phoenix, AZ

This company is by far the worst home warranty I have worked with in 14 years. Their technicians deny all work, they do not cover hot water heaters (in AZ where hard water is an issue). They never sent our reimbursement check (since everything denied they only pay $200 for any replacement). Check never arrived and we can't but a stove for $200. It's a joke and we were sold multiple policies and discounted for 3 year up front payment. It's a scam. I have tried to cancel them and was told they would prorate them and we would get nearly nothing back. Since they never sent the $200 reimbursement check for the stove that they refused to fix or replace, I am fearful to have them cash out the policies and even if there is a small amount I am sure I will never receive the money. I have complained to their customer service, I have a representative who is supposed to be helping me named Ron who does absolutely nothing and I cautioned anybody to work with this company. They have really done us wrong and we will be going to another company when these expire.

10 months ago

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Jane Chicago, IL

This company is a scam! They commit fraud every time they sell a policy. They find a way to deny every claim and the communication is horrible! We sat in 90 degree heat for over a week. Our AC unit was completely shot. 2 companies looked at it and said it needed to be replaced. We were denied coverage because of the age of the unit. We called the sales person acting as if we were going to buy a policy and listened again to their sales pitch claiming that “ everything is covered up to $11,000 a year, if we can’t fix it we replace it” this is a complete lie! When you call claims, it’s a different story you speak with people in another country that are just reading from a script. You are told the manager isn’t in or “ just stepped out” they say. “ I’m sorry you are upset ma’am” over and over. They wear you down with no AC in the sweltering heat or no heat in the freezing cold until you give up. What a terrible business! Please DO NOT buy a policy from Select Home Warranty, you will be wasting your money!

10 months ago

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Sam St Louis, MO

Select Home Warranty is a scam and they need to be shut down. They are in the business of taking your money and then denying all claims you submit - the epitome of predatory and crony capitalism. They have outsourced their call center whose primary goal is to deny your claim and block any satisfactory resolution. The representatives have no real decision making power and they will never escalate your claim to a manager or supervisor to review when asked. They only repeat their scripted talking points so they may as well be replaced with a chatbot or AI, which would be just as effective. They will never honor their policy nor approve your claim. When I asked about canceling the plan, they said that I would actually owe them $250 at the prorated rate even though I had another year of coverage left! Avoid at all costs!

10 months ago

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Kim Hollenback Scottsdale, AZ

This company constantly finds a reason not to cover an item. When calling to inquire about a denial, asking for a supervisor, you are told a supervisor will call back but they never do! I recently had a covered plumbing issue, filed a claim and they dispatched a technician. The technician walked in, asked for the $60 service fee and THEN went to LOOK at the issue. He didn't do anything but take a picture and left, saying he'd contact the home warranty company. I then get an email from Select Home Warranty saying my claim was denied as slab leaks aren't covered. This WAS NOT a slab leak! It was a waste water line leak, which IS covered. I had another plumber come for a second opinion and they agreed with me, it WASN'T a slab leak. I called Select Home Warranty.

11 months ago

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S Culver Waldorf, MD

Select Home Warranty's customer service is insulting to anyone that expects to get what they pay for. If your claim is anywhere near a substantial amount, you will get a complete and total run-around. My claim was place on April 30 and I did not receive any review until I had repeatedly call every day. Finally 16 days later, they denied my claim. The claim was for an air condditioning unit in FLORIDA where it was 90 degrees inside the home. I was forced to rent portable AC for my tenants; I incurred tremendous electric bills; and I was lied to repeatedly by employees who may as well have been robots. I would never do business with this disreputable firm. If your claim is of any significance, you will get no satisfaction. If I could give them NO stars, I would.

11 months ago

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Garrett Peterson Fair Oaks, CA

This company is awful. I've had their policy for over a year now and each claim I run into problems. First a representative told me something would be covered then after I paid the deductible the technician said it is not covered. Even after explaining that they're online rep told me it was covered, they would not waver. Currently I am trying to get a reimbursement form for a garbage disposal that I had to replace. I thought that they would replace it and install the new one. No. They tell me to buy it and install it myself or have somebody do it and they will reimburse up to $75. Well I've asked for the reimbursement form six different times four different representatives and sending it to two different emails. They will not send the form and they keep telling me that they've sent it. This is going on for months now for $75 reimbursement. I would definitely not choose this company.

11 months ago

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Kerri Kirkland San Diego, CA

I would leave ZERO if I could. Did all my research (except for looking on here) bad on me! and ended up going with Select Home Warranty as others have mentioned they pressure you into buying multiple years so you get a bigger discount. I ended up purchasing 3 years at 1655.93 for the 3 years. If I was smart I would have ran from this company. Anyway here we go! I bought a house in 2020 got a home warranty with the house and then when it expired decided to get another one because I like to play it safe than sorry. Fast forward to 2022 my dishwasher which was brand new with the house breaks and of course the manufacture warranty expired at one year. I call to place a claim with Select Home Warranty a guy comes out a week later to try to fix the dishwasher and then Select Home Warranty says it's too expensive to fix ($400) they will give me $100 to replace it. UMMM hello where can I find a dishwasher for $100?????????? So I argue with them, they say ok we will have GE come out, GE comes out and the part if on back order, fast forward it's been 2 months dishwasher not fixed I call to cancel and Select offers me a check for 300 total towards a new dishwasher I say ok (not smart) go and buy a new dishwasher. Now it's May 2023 and my ice maker on my fridge isn't work I call to place a claim and guess what... my ice maker isn't covered... my fridge it but my ice maker is NOT which is IN THE FRIDGE MIND YOU! I call to cancel again they are pro-rating me rate ok that is fair then charging me a $75 cancel fee ok still fair WAIT FOR IT and charging me the $327 they already gave me so basically I paid for a year of service paid a $75 service fee and also they are taking back the money they gave me which I PAID FOR THE WARRANTY FOR A YEAR. FREAKING COMPLETE BS RUN RUN RUN. COMPLETE SCAM.

11 months ago

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jn M. Avon Lake, OH

Moe was awesome and still is awesome. His professionalism and energy are what made me decide to select SELECT HOME WARRANTY for my needs. His attention to the details of my needs and not simply reading from a script.

2 years ago

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Joseph Alcorn Detroit, MI

I dealt with Jonathan Sullivan and the experience was awesome, he was friendly yet professional and was able to provide me with the plan I needed in a matter of less than 5 minutes. Would most definitely recommend

2 years ago

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Aekyong Gan El Cajon, CA

I was able to purchased my home warranty helps of Ray Sanders . He was very professional and he understood what I want . He knows the product!! I have a friend needs home warranty insurance and I will referral to him .

2 years ago

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Spencer Kilgore Fishers, IN

Jake hill was very friendly and professional. He had me set up with the best plan for Select Home Warranty in no time at all. He even hooked me up with the veteran discount. Thanks SHW and particularly Jake!

2 years ago

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Mary Carlsbad, CA

Moe Hanley was very nice on the phone, not pushy at all, which I experienced with the other companies. His offer was excellent, he was very nice and explained all options to me, again without making me feel pressured.

2 years ago

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Alanna McCain Ocean Springs, MS

Compared Select Home Warranty to my existing company and others and by far Select Home Warranty has the best coverage options and price! Blake was extremely helpful in helping me navigate and save me even more money!!

2 years ago

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Jersey John Paramus, NJ

Peter G did an excellent job explaining the warranty and even added a couple of months at no charge. The Platinum Plan is the best value because we don't pick and choose what goes wrong and when.

2 years ago

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Jim Miller Rochester, NH

Noah C made the enrollment process easy and painless. He was extremely professional and offered options that he thought were good for me. The entire process was completed in a short amount of time.

2 years ago

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Marissa Chapman Colorado Springs, CO

Jake was great! Answered all of my questions and gave me additional info as this is our first home! We decided to choose this company due to his great customer service and he did not pressure us into purchasing. Big plus!

2 years ago Edited September 14, 2021

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Donna Waford Cincinnati, OH

Very friendly and I feel Iike I got a very good deal. Signing up was quick and easy. The policy will cover all the things that I need covered. My last company did not include a lot of things so I'm happy.

2 years ago

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Geary Franklyn San Diego, CA

The ease of working with Greg with straight forward answers was refreshing. Great job looks like a great policy. As we all know we will see when and if it’s needed. Nice to know everything is covered! Thank you

2 years ago

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Home warranty products Flower Mound, TX

Bruce helped me with all my questions. He was very knowledgeable about his product and very patient with me. I was impressed with that they had to offer versus other home warranty companies.

2 years ago

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Barbara Reamer Nevada City, CA

Steven K was very helpful answering all our questions about Select Warranty , and was able to get us a very good deal on our contract. We are very happy with his customer service.

2 years ago

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Stephen Moore Ankeny, IA

I spoke to a rep named Greg and he was very helpful and patient as I tried to determine which coverage and what length of coverage was right for me. Positive experience for sure.

2 years ago

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Franchelle Coleman Flint, TX

Ryan B was excellent!!! He was polite, courteous, informative and was an all around nice person to deal with in a frustrating day I was having. Thank you Select Home Warranty !!!

2 years ago

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Robert Rude Las Vegas, NV

Bryan O did an excellent job of informing me of what benefits that came with the homeowners plan plus he thanked me for my service in the military and included discounts for six years of warranty! Thanks much.

2 years ago

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Brandy V Wilmington, DE

I am a new customer and I worked with Lucas S. Lucas is very informative and patient in answering all of my questions. I’m hopping that I picked the beef company to share with my family and associates.

2 years ago

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Michael Williams Placerville, CA

Was assisted by Mark J who was very professional and provided me all pertinent information. Was very happy with the customer service and his patience as I figured out details on my end.

2 years ago

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Troy Peterson Liberty, MO

Sam M. called me right away. He was very friendly and able to answer all of my questions. Sam absolutely was a positive influence on my decision to use Select Home Warranty.

2 years ago