Name: Select Home Warranty
Rating: 1.3

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Verified Customer

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Ed

So far they've been very responsive. Everything worked as promised. They are doing what they said they would do.

4 years ago

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Mary Loeser

they have solved all my problems quickly and if something has gone wrong they are quick to clear things up

4 years ago

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Robert

Great service to have for unexpected repairs especially if you're not handy around the house a must have.Very professional.

4 years ago

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Curtis

Ac went down on Friday afternoon and they had a company here on Saturday morning. The service is simple to use.

4 years ago

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Owen

Their customer service is terrible, they need to revamp it. I called them about my air conditioning and they said they would replace it and then I never have been able to get them on the phone again despite my repeated phone calls.

4 years ago

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Verified Customer

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Robert Rohaly

I filed a claim and was told the item was not covered. I specifically added ice maker coverage with the sales person when I bought 2 policies and he never added it. I spoke to a supervisor and he added the additional coverage to both policies and I still haven't heard about my repair.

4 years ago

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Katharine Hurst

It took 3 weeks to the day to get a belt replaced on my dryer. Select had to call a second contractor to make a service call, while I paid for the first service call to the first contractor. I had to call Select 4 times, and always got a different answer to the problem,

4 years ago

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Yano

Pour customers service , if you allready have purchase the service ask for what is not cover and you will be surprised to know that ever item has a way out of covered.and they don't give you this at front.like roof leak , don't cover any type of roof in Florida that I know.

4 years ago

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Syed Ashburn, VA

It's a really painstaking process to submit a claim with them and then get any assistance. I submitted a claim in March and it's still not settled. The one time I used it so I got coverage from a faucet, but it is not coverage. They refused to pay the money for it. I don't have dedicated people who come into my house to fix the issue.

4 years ago

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Anonymous Plumerville, AR

You cannot get them to respond. There is poor service, poor coverage. All the way poor follow through. There is no follow through. They need to follow through so the person that owns the warranty doesn't have to call you and push you and beg you about the claim.

4 years ago

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Olu Loganville, GA

It was takes a long time to get them to do the service. And there isn't consistency so you don't even know what's going on. They are very slow, the service is not consistent, each time you call the customer service people, they tell you something different. They need to be faster.

4 years ago

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Anonymous Summerfield, FL

They're not the easiest company to reach and get ahold of. I had a problem with my air conditioning and it took longer to get it taken care of then it should have.

4 years ago

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Hyung Houston, TX

My realtor recommended it and it wasn't very expensive. Last year I didn't use it but this year I've used it twice. They had a quick response.

4 years ago

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Cathy San Antonio, TX

Need better companies to serve their customers. I'm still waiting on our washer to get fixed, they've been waiting on a part to come in for 3 weeks.

4 years ago

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Nooruddin Conway, AR

It takes a long time to get customer service. There's no fast response. They need to listen to complaints and determine the problem so it doesn't take that long time.

4 years ago

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Anthony Hollywood, FL

I've had no problems with them. When I called and they didn't have someone available to fix it, they provided cash.

4 years ago

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William Hitchcock

TOTAL RIP OFF!!!!!! Ceiling fan stopped working, no service call to fix they want to give me $45 for a 52" Hunter ceiling fan and pay out of pocket to install. Called because kitchen sink drain was clogged, dispatcher said someone will be here in 24-48 hours to fix,, It's been 16 days no one has showed up... 3 call backs to them.. same story, someone will be there within 24 hours to fix.. Still a no show.... Total waste of my time and $$$$. Avoid this company!!!! TOTAL RIPOFF!!!!

5 months ago

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Rebecca Hearn Gilford, NH

By far the worst company I have ever had to deal with, bar none. I filed a claim for my stove/oven on 8/28/2023 because the control panel stopped working. After TWO visits, and multiple out of pocket expenses, it has still not been fixed (10/16/2023). What is worse is that during the 2nd repair visit, my husband (who is a below the knee amputee on his left and partial foot amputation on the right) had to help pull the unit out with the repairman. After which the repairman determined an additional part was needed. So they put the unit back. The repairman was great but I watched him spend 30 minutes just on the phone with this company trying to get the additional part approved. Bad service on your part. That same night, we noticed that the downdraft fan was on low and since the control panel buttons do not work, we had to shut the power off to it completely at the circuit breaker. Then I noticed the glass top has a large crack across it. Since we haven't used it, I am sure it happened during the "repair". I just called Select Home Warranty to talk about the additional claim and was told this would not be covered nor will the other repair. So now I am out all of the money I spent paying for this policy, the deductible, and additional repair costs and I still have to buy a whole new range. The woman I spoke with whose name I could not understand, would not let me cancel despite numerous requests from me to transfer to member services. She kept reiterating that I had the "Best" policy you offer. "Best" would have not let us go TWO months without an oven and the fact that the crack happened during the repair is ridiculous. She was not nice. If anyone reads this, do not go with them. They called or emailed me every other day to get an update on the repair. That is information they should have their system from the repair people.

9 months ago

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JackBuh 365 Lexington, SC

0 would be fair! I'm quite surprised by the positive reviews Select Home Warranty receives because my personal experience has been far from positive. I submitted three claims for my garage door opener, water heater, and kitchen disposal, and each one was denied. I'm left wondering if these denials are automated or if there's a human involved in the decision-making process. To make matters worse, when I called for clarification, I received conflicting information over the phone, only to be denied again via email shortly after. When I was initially shopping for a warranty, I did receive some warnings about this company, but I was swayed by the positive reviews. Trust me, those reviews are misleading, and Select Home Warranty seems to make grand promises just to get you to sign up.

9 months ago

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Emily Ardolino Del Valle, TX

THIS COMPANY IS A SCAM. DO NOT BUY!!! They sent a tech to my home who took my $1100 built in microwave to repair it, then never returned it. SHW refuses to give me any business information about the tech they sent to my house except a phone number that is now disconnected. For every claim I made they either deny it or offer pennies on the dollar for what their tech says it will cost. They refuse to give you anything in writing. They should be paying me for the time and headache I have spent getting the run around from their client service reps. Oh, and did I mention the stolen microwave? THIS COMPANY IS CRIMINAL. Someone needs to shut them down.

9 months ago

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justa person Pflugerville, TX

Description of BBB complaint: on select home warranty called company on 7-2-23 in 112 degree texas heat wave as the digital thermostat stop working they sent out an ac company and they said its a digital thermostat issue get a new one and to stay on this company cause they wont pay. I ordered a Lennox 15z69 thermostat from ebay for 323.01 that i installed and got working they said they would allow 150.00 this was in JULY 23 its now 10-23 and no check for 150.00 have callled 10x and sat on the hold for the 800# only to be answered by someone in INDIA you cant uinderstand and they cant understand your english there is so much chatter in the background it sounds like a damn zoo you send 575 a yer for a home warranty pay 75 for ac guy to come out then eat the 323.01 thermostat and wait for a 150.00 check sounds like bs well it is somebody needs to investigate these theives and send 10000 fleas to infest their armpits desired settlement - shut down this business and bomb the remains Desired settlement: Refund shut down this business and bomb the remains Money paid to business: 575

9 months ago

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Roy Wells Crestview, FL

Total scam company. They promise you in the big print and take it all away int eh fine print. Yeah you can file a claim online 24/7, big deal it's 2023 why don't they have an app? Why can't you see work orders online? They have been "working on adding" that feature for over a year now. Their playbook for handling customers is stall, lie and promise, but then do NOTHING to help. I had one lady swear on the life of her 4 children she was not lying and dispatch would get a tech out on Saturday to fix my HVAC. It is over 105 outside and over 87 inside, they scheduled the tech to come next Tuesday, then they need 24-48 to "approve" the repair. They are a complete joke.

11 months ago

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Scott Bailey Phoenix, AZ

I bought a 5½ -year policy from Select Home Warranty (“SHW”) in Nov 2022 for $2500. On 7/21/23 my clothes dryer stopped working; Filed a claim online on 7/23; rec'd email & text messages on 7/24 that a tech would come 7/26 between 8am & noon. On 7/26: No show, no call. Rec'd email/text msgs on 7/27 that the tech would come 7/27 between 8am & noon. Again no show, no call. On 7/28 a tech arrived, diagnosed the problem & said he'd draft a report & send it to SHW, who would order parts & have them sent to me, then I should call the tech to come back to do the repair. On 8/4 we called SHW to check on the claim; were told the parts had not been ordered yet. We req'd they be ordered immediately & shipped overnight; rep said he'd see what he could do. On 8/15 we called SHW, were told they rec'd the report over 2 weeks ago: the dryer could not be fixed & they were waiting on a determination from their Resolution Dept. I req'd that SHW email me a copy of the report; they told me I needed to get it from the tech. Left several messages for the tech but have not rec'd any reply. On 8/16 (today) I rec'd an email saying they had approved a $185 reimbursement (my dryer is 5 yrs old & cost nearly $700), but I must repair or replace the unit myself, send SHW the “paid invoice”, and then wait to receive a “Reimbursement Form” to sign/return before they'd send a check. So I've been without a clothes dryer for nearly a month & it's still broken. I emailed SHW to cancel my policy & expect a full refund. There's no reason my dryer can't be repaired, the tech missed app'ts & I have not rec'd the report. The delay is delay & their rep gave us erroneous info re: parts. No one followed up on the claim, their offer is insultingly low & requires unnecessary paperwork. SHW's website says “We’ll repair your covered item. You’ll pay a minimal service fee. It’s that simple.” This is completely false; nothing has been simple about this claim. I'm extremely dissatisfied with SHW. I'm curious to see how they respond to my request for a full refund; if they resolve this matter acceptably, I'll come back & revise my review. Until then, I would strongly advise NOT purchasing a home warranty from this company.

11 months ago

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jn M. Avon Lake, OH

Moe was awesome and still is awesome. His professionalism and energy are what made me decide to select SELECT HOME WARRANTY for my needs. His attention to the details of my needs and not simply reading from a script.

2 years ago

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Joseph Alcorn Detroit, MI

I dealt with Jonathan Sullivan and the experience was awesome, he was friendly yet professional and was able to provide me with the plan I needed in a matter of less than 5 minutes. Would most definitely recommend

3 years ago

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Aekyong Gan El Cajon, CA

I was able to purchased my home warranty helps of Ray Sanders . He was very professional and he understood what I want . He knows the product!! I have a friend needs home warranty insurance and I will referral to him .

3 years ago

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Spencer Kilgore Fishers, IN

Jake hill was very friendly and professional. He had me set up with the best plan for Select Home Warranty in no time at all. He even hooked me up with the veteran discount. Thanks SHW and particularly Jake!

3 years ago

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Mary Carlsbad, CA

Moe Hanley was very nice on the phone, not pushy at all, which I experienced with the other companies. His offer was excellent, he was very nice and explained all options to me, again without making me feel pressured.

3 years ago

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Alanna McCain Ocean Springs, MS

Compared Select Home Warranty to my existing company and others and by far Select Home Warranty has the best coverage options and price! Blake was extremely helpful in helping me navigate and save me even more money!!

3 years ago

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Jersey John Paramus, NJ

Peter G did an excellent job explaining the warranty and even added a couple of months at no charge. The Platinum Plan is the best value because we don't pick and choose what goes wrong and when.

3 years ago

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Jim Miller Rochester, NH

Noah C made the enrollment process easy and painless. He was extremely professional and offered options that he thought were good for me. The entire process was completed in a short amount of time.

3 years ago

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Marissa Chapman Colorado Springs, CO

Jake was great! Answered all of my questions and gave me additional info as this is our first home! We decided to choose this company due to his great customer service and he did not pressure us into purchasing. Big plus!

3 years ago Edited September 14, 2021

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Donna Waford Cincinnati, OH

Very friendly and I feel Iike I got a very good deal. Signing up was quick and easy. The policy will cover all the things that I need covered. My last company did not include a lot of things so I'm happy.

3 years ago

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Geary Franklyn San Diego, CA

The ease of working with Greg with straight forward answers was refreshing. Great job looks like a great policy. As we all know we will see when and if it’s needed. Nice to know everything is covered! Thank you

3 years ago

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Home warranty products Flower Mound, TX

Bruce helped me with all my questions. He was very knowledgeable about his product and very patient with me. I was impressed with that they had to offer versus other home warranty companies.

3 years ago

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Barbara Reamer Nevada City, CA

Steven K was very helpful answering all our questions about Select Warranty , and was able to get us a very good deal on our contract. We are very happy with his customer service.

3 years ago

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Stephen Moore Ankeny, IA

I spoke to a rep named Greg and he was very helpful and patient as I tried to determine which coverage and what length of coverage was right for me. Positive experience for sure.

3 years ago

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Franchelle Coleman Flint, TX

Ryan B was excellent!!! He was polite, courteous, informative and was an all around nice person to deal with in a frustrating day I was having. Thank you Select Home Warranty !!!

3 years ago

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Robert Rude Las Vegas, NV

Bryan O did an excellent job of informing me of what benefits that came with the homeowners plan plus he thanked me for my service in the military and included discounts for six years of warranty! Thanks much.

3 years ago

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Brandy V Wilmington, DE

I am a new customer and I worked with Lucas S. Lucas is very informative and patient in answering all of my questions. I’m hopping that I picked the beef company to share with my family and associates.

3 years ago

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Michael Williams Placerville, CA

Was assisted by Mark J who was very professional and provided me all pertinent information. Was very happy with the customer service and his patience as I figured out details on my end.

3 years ago

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Troy Peterson Liberty, MO

Sam M. called me right away. He was very friendly and able to answer all of my questions. Sam absolutely was a positive influence on my decision to use Select Home Warranty.

3 years ago

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John O Charlotte, NC

I spoke with Bruce A today and he was thorough, accurate and to the point. He worked out a payment plan with me and I look forward to being a select warranty customer in the future

3 years ago

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Joseph D Tama Lakewood, NJ

I was handled professionally by your rep and offered all the plans available. He explained in easy to understand terms and all finances situation easily comprehended. Good staff!!

3 years ago

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Renee Winchester, CA

I signed up for this company. I haven't submitted any claims yet, but the agent, Sam M was so professional and patience that decided that I didn't need to do anymore shopping around.

3 years ago

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Lorraine Allison Sun City, AZ

Mark was very helpful. He offered me very great options but I chose the one I can afford at this time. I actually did a comparison with other home warranties but this one seems the best choice. Thanks Mark.

3 years ago

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Kacey Seabold Spring, TX

Bryan was quick & to the point on the coverages and cost & found me the best rate I could've ever wished! Excellent service & I have no doubt if I have to file a claim the process will be just as easy!

3 years ago

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C MILLER Madras, OR

Sol was great! Shopping for a plan was frustrating and he literally made it the easiest thing I did all day. Plus, he matched me to a plan that saves me a TON of money. THANK YOU SOL A.B!!

3 years ago

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Allan Lozano Nampa, ID

Steven K. made the process beyond simple. When buying a home, you have to call a ton of different places to get your home ready and this was by far the easiest process so far. Killer job!

3 years ago

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Kurt Van Cleef Tampa, FL

Jeff S. was excellent, very clear and direct on the options and plans with Select Home Warranty, and laid it out in a format I could make an informed decision on the best plan for me.

3 years ago