Select Home Warranty: Read 3,942 User Reviews From Real Homeowners

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Laura Camacho Round Rock, TX

They don’t even deserve one star! They are beyond difficult to deal with. Zero comprehension for very basic situations, wildly unorganized, incredibly rude and accents hard to understand a lot of times. Of the 7 people I have had conversations w/ the only one who seemed to know anything or appear the least bit accommodating was the person who sold my policy. I have asked, on 5 separate calls, to speak to a supervisor and they simply will not allow that to happen. I regret the fact that I paid my year upfront.

4 years ago

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Garry Lemar Henderson, NC

Does not want to pay the claim. They collect your money. I had a problem with my AC. The AC company they sent to inspect, told them the AC unit was dead in October. I had to purchase a new AC unit. SHW said they pay the claim. I summited the paperwork. They refuse to pay the claim citing it's under review for 3 months. I will contact the New Jersey District Attorney for fraud.

4 years ago

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George Dayton, OH

I was disappointed in the company from day one. I have had an open complaint for seven months for a simple dishwasher problem...apparently it was "the busy season" when I called it in...must still be the busy season. Now, when I need them the most...middle of winter and my heating system goes out...I am offered $150 for a full replacement because I cannot provide 3 years of records for a house I have lived in for 7 months...horrible service. Only giving a one star rating because I can't select zero.

4 years ago

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Ava Horrell Newark, DE

This is a horrible company , save yourself some heartache and stress. Don "t buy their warranty. They are not true to their word. Been trying since mid December, 2019 to get my water heater replaced since the technician that they sent out said it could not be fixed. They have promised several times to call me to let me know the status of the claim. Still have not heard from them. Its been almost 1 month.

4 years ago

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Mauricio Porras San Antonio, TX

I had SHW for over 3 years because they offer discounts when you buy it for longer time but it has been a real nightmare to deal with them for any type of issues I had in my home. Every single time I started a claim they send incompetent contractors that instead of fixing the problem they make it worse. I have an active complaint with the TX plumber state because of an unsafe installation from someone send by SHW. Don't put your family at risk, look somewhere else.

4 years ago

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A Ellis Vinton, VA

Horrible company to file a claim with....had a simple kitchen drain clog (totally NOT clearable)...never sent anyone to inspect like they said they would....got tired of waiting and hired a plumber on my own, had issue fixed ($751)....and cannot get reimbursed for a “covered” problem.....they do not ever get back to you in the 24 - 48 hr window like they say....get the total run-around when I call....reps can barely speak English...never a supervisor around to speak with......USE THIS COMPANY AT YOUR OWN RISK...THEY ARE NOT WHAT THEY CLAIM TO BE...

4 years ago

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Deb Green Valley, AZ

BEWARE-DO NOT USE: Most dishonest service ever, liars, greedy cheats, do not honor contract, hanGs up on u when u call to try to get proper service. I lost money from these unprofessional scammers. Trying to get valid service from them is futile-they ignore the requests, dont contact contractors like they say they will, lie constantly. I have to warn people. They must not believe in bad karma.

4 years ago

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charles sullivan Hilton Head Island, SC

DO NOT sign up with the Select Home Warranty. They said, "we have many contractors in your area". The contractor that would accept the claim came from over 30 miles away, and another didn't show/call at all. The claims department kept asking if I knew of a service company to evaluate the claim! Sorry, but, why did I hire you if I have to do your legwork?! Please don't waste your time and money like I did.

4 years ago

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gene Hazel Green, AL

BE sure to read the fine print there are alot of exempts in there contract make sure you get everything in writing before you sign with them because the agent will have little lies to get you to sign up so far want they will not cover when you call in for a claim now cost me $1400. in two claims that i have filed , when i wanted to cancel my policy after paying $1600 for five years they wanted to refund me $324.45 think twice before siging

4 years ago

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Frances White La Quinta, CA

I was not aware our home warranty insurance didn't cover our refrigerator icemaker because it was not offered to me and I did not receive a copy of my contract. Now my ice maker isn't working and I'm being told the repair isn't covered, just before Christmas when we have family coming for Christmas dinner.

4 years ago

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Walter D. Litz Phoenix, AZ

I have not used this service yet. DHowever every contact with the company has been positive, questions answered and the person is pleasant aand patient with us .

4 years ago

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Michael Brook Park, OH

Had a major home appliance issue, customer service quickly got a claim made and sent instructions for next steps promptly. Very friendly.

4 years ago

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Todd Leskovich Lewis Center, OH

Very disappointed with Select Home Warranty. They convince you over the phone what a great program they have, but in reality, the coverage is very basic. You get what you pay for with this company, but they try to make it seem like they are on par with the top companies. To have comparable coverage with the other home warranty companies, you need to add everything on. The problem is, there’s so many add ons. Don’t waste your money here, spend the few extra dollars elsewhere and get the actual coverage you need

4 years ago

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Fmorin05 Pasadena, TX

Very professional and courteous, service person who assisted me with the plan was very helpful and informed me of the plan that I was purchasing.

4 years ago

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Candace Corropolese Norristown, PA

I talked to David and he was very informative and easy to talk to. I look forward to saving money if I need to use this for any reason!

4 years ago

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Frances Gutierrez Bullhead City, AZ

This company is a complete rip off. I have reported them to my state's consumer affairs board. I submitted a claim for a water heater that ruptured and flooded my garage and had to be replaced. Their response is that my policy doesn't cover leaks! Now they want the plumber to investigate WHY it ruptured--apparently "normal wear and tear" isn't a good reason, they want an itemized list of all the components that failed. Bottom line, they continue to refuse my claim.

4 years ago

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Robert Horowitz Cheshire, CT

DO NOT USE THIS COMPANY!! THEY COULD NOT PROVIDE A SIMPLE SERVICE CALL FOR AN ICE MAKER. 6 WEEKS, NO SERVICE DISPATCHED, AND CHARGED ME EXTRA FOR THIS REPAIR SERVICE (Apparently Ice Makers are not part of a refrigerator, which is covered, go figure!) . BIG MISTAKE IF YOU USE THIS COMPANY. NEVER HAD THIS BAD OF AN EXPERIENCE WITH ANY SERVICE ORGANIZATION. THIS IS THE ONE AND ONLY SERVICE CALL I SUBMITTED WITH THEM. I REQUESTED A FULL REFUND.

4 years ago

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Amber Tooele, UT

Amazing experience with this company! I appreciate Sam M, helping me understand the coverage better and helping me through a difficult time!

4 years ago

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A Torres Wylie, TX

The customer service during my phone call was excellent. My issue however was not resolved, I was told it wasn't covered and am disappointed by the lack of concern on the part of the home warranty company.

4 years ago

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Continued Cuctomer Memphis, TN

This is my 2nd policy with this company. They have the best price for the money and the customer service reps are good as well.

4 years ago

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David M Butcher Egg Harbor, NJ

I'm very please with your company any Sales representaTive he did a Very Good Job on getting me to Renew with Select home warranty.

4 years ago

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Kellie Wallace Round Rock, TX

They usually end of paying claims but it is a hard and long road, talking to many people sometimes, to get to that point. They need more knowledgeable people in the initial call phase (people not in India).

4 years ago

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Jess Nashville, NC

Calling in to file the claim was easy but it is taking some time for them to find a technician; however, I appreciate the daily update emails that they are still looking

4 years ago

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Linda Downers Grove, IL

Select Home Warranty was a big scam. Their policy basically excludes everything. Instead of fixing a broken garbage disposal, they said we had to replace it ourselves and send them a receipt to be reimbursed $75. Why do I have a warranty then? When we cancelled, they tried every tactic to get us not to and not give us our refund from our prepaid year. We ended up having to file with the BBB and it took weeks to get our money. Run Away from this company!!

4 years ago

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William Stephen Corder Roswell, GA

You are a scam company. Neither our hot water heater nor our air conditioner was covered. Had to have proof of drainage / flushing each year on the water heater (who does that?) and had to have annual maintenance records on furnace air conditioner (after twenty years - who does that). Pure scan - I will attempt to spread word on internet. Carefully read exclusion #19 - if you do you won't buy!

4 years ago

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Robert Powell, OH

Select Home Warranty is a horrible company! We were told our claim (replacing a furnace motor) was only good for $150 because we didn't have maintenance records. The furnace is 2011 and we just moved in the house in March. Their policies are written to get out of paying their customers. The phone rep made excuses on why they weren't paying, based on assumptions. That's not a good company standard. I highly recommend you to not use Select Home Warranty.

4 years ago

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Cristina T. Orland Park, IL

Horrible! Filed a claim and was told i will be found a plumber and service within 24-48hrs. I told them it was an emergency and he put in an emergency notification on my claim that would get me a faster service than the time frame that was given due to the severity of my situation and having 3 small children at home. Here I am over 55hrs and nothing. I called in and no one to help. They are supposed to be 24/7 but iguess the only 24/7 working is for new clients to sign up not to help.

4 years ago

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Jeram Fulton, MD

Horrific experience, could not find any subcontractor electrician, plumber or sum pump repair or refrigerator repair . Gave up claiming after so many calls and long wait. Subcontractors not ready to work for maximum $100 paid by select warranty co., as contractor said. watch out for their auto renewal terms, waiting period for credit card payments, all tricky terms, taken for ride after you sign up and pay.

4 years ago

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Charli d. Enoree, SC

This is absolutely the worst company. They have absolutely no consistency in what their claims agents tell you. They have given me the 'run around' for months on my claim and continue to create new "hoops" for me to jump through....from only accepting pdf files to different emails to send claims to, after telling me an address they then change it to a different one. They say I will get a response within 24-48 hours but that is a lie. Avoid this company like the plague!

4 years ago

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Tam Stone Mountain, GA

Absolutely the worst company. Contractors would not come because they stated they were not paid by the company over 6 months. They had no one in the area. When i psid it took 72 hours for my claim to be reviewed and they didnt pay much at all.

4 years ago

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Raphael Velaydez Land O' Lakes, FL

Select Home Warranty is honestly the worst company I've ever had. They send out their technicians fairly quick but once they give you their diagnosis it always needs authorization which takes 72 hours and it's always denied. I find it ridiculous that you pay to have your items covered but when you need the help they denied it all. In 2 years I've had 3 claims all denied and I had to pay out my own pocket to have them repaired. I will not recommended this to anyone. I give a 0!!!! Simply Ridiculous! I recently terminated my policy and they still figured out how to take more money from me.

4 years ago

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Robert Williams Deer Park, TX

Our air conditioner went out called them and they told us to hire someone to fix it, we had to replace the air conditioner select home warranty only wanted to give us 150.00 towards a new unit, Everytime we try and refile the claim they keep saying they either need more information or they didn't receive it when we have proof they did. This company is a joke and a ripoff. Their employees are rude 😠 and they basically let you know this is not our problem.

4 years ago

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SID RICHARDSON Menahga, MN

I would not give them any stars for service I gave them 1 star because it did not go any lower. It is the worst company I ever dealt with quick to take your money to sign you up but very very slow to pay claims. And another thing why don't they hire people 4 customer service that can speak good English after all this is America isn't it stay away from this rotten company. I WOULD CANCEL THEM AFTER JUST 4 MONTHS BUT I REFUSE 2 PAY THESE CROOKS WITH SUITS ON THE 75 DOLLAR CANCELATION FEE.

5 years ago

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Bill

My AC failed so I contacted Select. They had me set up with a company that does not honor their insurance. Then they set me up with another. He came and said the fan motor is frozen. The replacement has to be approved by Select. I got a email from Select to take a picture of the data plate on the unit and send it in to them for approval. How stupid is that? I paid the service call and they already sent them the info. Now they say it will take up to 48 hours for approval. I never had this problem with HWA.

5 years ago

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john colello St. Petersburg, FL

This is the worse company i ever saw regarding warranty service. They could not find techs to come out or tried to send the wrong techs out. Then when I did get a tech he screwed up my fridge worse then it was and she denied the claim over something that he did. They do NOT replace anything if it can not be fixed , They only pay what THEY think it is worth at the time which is a standard $ 150 then you have to buy new and pay the difference. They suck

5 years ago

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LaTonya F Stafford Jackson, MS

This company is a rip off! They send someone out within 48 hours to check on your claim and collect $75. Then they give you the run around asking for pictures and maintenance logs. When you send the required info. You don't hear back and when you follow up they say you were supposed to call them back and give them the ticket number THEY sent via email, only to give you $150 towards your claim. It doesn't matter rather it's the dishwasher or A/C. This is the worst company we've had in 11 years. They don't fix anything! Don't wait your time or money on these crooks!

5 years ago

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Waste of Money Baltimore, MD

This company is HORRIBLE. Do not waste your money. I purchased a policy and paid for it in full. A few months later I placed a claim and it was denied as not covered. Okay, whatever. A few months after that I placed another claim. The service person said it was a simple $100 fuse for my stove. After sending 2 extremely incompetent service people to my home I was told they will pay for the part but not install. WTH! The part cost less than the service calls! To top it off, It's a gas stove! Am I suppose to install the part myself? I have never written a bad review ever but this is warranted.

5 years ago

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Kylan Chandler, AZ

DO NOT USE! They have been one of the worst companies I’ve dealt with. To start they do not replace units if they break! And if they pay, it’s only a depreciation value! I had my AC need to be replaced and after I turned in 3yrs on service invoices and receipts they still denied me. Then I had my water heater need maintenance and they would not pay to replace any parts because there was a minor leak. They are useless and do not do as they say. Customer service is awful and outsourced so it’s hard to understand anyone. Save yourself time and money and choose another company!!

5 years ago

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Ann Longview, TX

Had home warranty company before and never did have to wait so long for a tech to fix problem. When I signed up, was told local contractors would be used. Been without hot water for 3 days, and no time has been set for a tech to come out. Cancelled contract and waiting on a refund as I paid for a year. Charge a fee of 75$ for canceling plus months since getting the account. Even though it comes out to 33.25$ a month, they charge 41.??$ a month for the refund. Such a ripoff.

5 years ago

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Nawar Gaithersburg, MD

This company is a fraud! I have paid $1750 and bought 5 years warranty with them last year. This year my AC unit stopped working. They sent me a technician and he said that the compressor is short to the ground and it's not working. Select home warranty interpret that as 'an electric' failure, and according to their policy, electric failure is not covered! I got my own technician and he said that there is no electric failure. Simply the compressor was not working and needs to be replaced! I am super disappointed with this company and I would not recommend it to anyone!

5 years ago

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MW Pilot Point, TX

Filed an A/C claim. Tech came out the next day and repaired the unit and left me with a $675 after telling me they denied the claim. I called customer service only to find out I needed 3 yrs of maintenance records. The rep claimed it was in the fine print of the contract. They claim they are reimbursing me $150. Unfortunately, I'm stuck with them as paid up front for 1 year to get two month free. Buyer beware.

5 years ago

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Andrey Vasilyev Plano, TX

1) Always keep you on hold during the calls up to 80 minutes. 2) You can get service only after 5-10 requests and opening a claim 3) They will cover only $150 for repair and you have to pay $75. Read terms carefully. 4) They use unreliable companies, so you can deal with few of them until service is done. 5) They creating fake reviews for themselves.

5 years ago

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Jackie L. Tucson, AZ

Got a really good rate for good coverage. Much better deal than I've had with current company. Jonathon was very helpful in getting me set up.

5 years ago

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Joanne DeRyder Lake Havasu City, AZ

The representative I spoke to was extremely helpful and was very well-versed in matters concerning the operation of his company.

5 years ago

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Samuel Downey, CA

AVOID AT ALL COSTS!!! I was tricked into signing up for a 5 year contract. I requested 3 repairs within the first 6 months, and was denied ALL THREE. This company is just looking for reasons to deny your contract. Also, the AC technician they sent damaged my AC even further and refused to fix it. This company will not cover you for anything that you actually need.

5 years ago

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Leslie Saint Simons Island, GA

I discovered that I had not received my contract. I emailed SHW, and they immediately responded and provided me with my contract. I am so pleased.

5 years ago

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Dotti King San Jose, CA

David W did an excellent job of providing all the information I needed to help me choose the right home warranty company for me.

5 years ago

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C. Simmons Cypress, CA

Steven K helped me to get a policy just like my daughter's, which was a very good deal. He was very helpful and informative.

5 years ago

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John Z Stajcic Chicago, IL

The representative on the phone was very accommodating and took all the info necessary to set up an appointment for my refrigerator repair.

5 years ago

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Parminder Vacaville, CA

Run, Absolutely do not buy. I have open claims still not taken care of and their customer service does not deserve even a one star. Be warned and Read the fine print of policy section 8.3 this company do not repair or replace the broken appliance but as per 8.3 they only offer you ridiculously low cash in lieu of repair which btw they don’t tell you when they sell the policy. Their agents are the rudest on this planet. After reading this review if you want to throw your hard earned money away then Good Luck.

5 years ago

Select Home Warranty Reviews