Select Home Warranty: Read 3,942 User Reviews From Real Homeowners

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Cynthia Brown Hampton, GA

SHW is the worse! They did not deliver as promised. I would not recommend this company. I had an open claim for 6 months (COVID became a priority) and they decided it cannot be fixed so stated that they are going to send me $150 and I will have to buy a new oven. All they asked for was photo and the serial number and made that decision. The tech that came out I believe over exaggerated the issue because the top oven did the same thing...the thermostat was blown. Regardless, DO NOT do business with SHW. I regret that I did! What a waste of time and money!

4 years ago

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Brandon Vizcarra Los Angeles, CA

I liked how the agent was very helpful and informative about the policy. I like how easy it was to get my contract started.

4 years ago

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Eric Green Williamsburg, VA

The sales associate was very helpful and even worked with me on payments since we just moved from overseas when we did the policy.

4 years ago

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Paulette Charleston, WV

Tom B was very helpful in explaining how the warranty works. I hope that this is what this company will represent at all times.

4 years ago

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Brenda's Ostlund , PA

I really like the coverage for roof leakage. I also like the fact that select home warranty has emergency services 24/7. Thank you so much for that.

4 years ago

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John Barker Amarillo, TX

I would like to thank Jake H for his knowledge with the home warranty and for finding us the best package that fit our needs.

4 years ago

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charles burger Naperville, IL

Mathew C did try his best to offer me a great plan at a good price . Thank you. I hope your service contract is as good as the price.

4 years ago Edited September 14, 2021

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Jan Cardoza Fresno, CA

I just signed up so once I have the need for a claim I can share my experience, Zachary was very informative during my initial phone contact with him.

4 years ago

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Tom Fucito Cincinnati, OH

First claim denied this company in my opinion is a scam they sell you on how everything is covered when in reality it is not. They go out of their way to not pay la claim. I wanted to use my own Tech (that didn't sit well with them) even though they tell you when you sign up that it fine to use your Tech. Sent them the estimate for the water heater and trhen they told me it wasent covered because it had aleak, well it cannot leak if it is not cracked and the tank is a component of the water heater. Don't go there look for adifferent company

4 years ago

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Jd Casebeer Irving, TX

Just signed up Zachary H was very helpful and easy to deal with . He answered my questions easily and made it a very smooth transaction.

4 years ago

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J Junk Gilbert, AZ

Horrible experience with this company. They do not care about your concerns or have answers to questions when they sucker you in to buying a policy. Lots of out of pocket expenses that they do not tell you. Lacks knowledge of policy coverage, professionalism and courtesy. You are transferred to an endless loop and no one answers your call. Buyer beware!

4 years ago

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J Ham Las Vegas, NV

HORRIBLE COVERAGE, purchase in 2019, 6 months later had a furnace motor burn out in freezing weather, and they denied the claim. Only coverage is for Wear and Tear, but ONLY IF you have it serviced and can prove it. You can't know it's wearing out until it breaks, once it breaks claim denied. Also, no service contractor would accept their work, they are known in the industry as very poor pay to the contractor. I called to cancel and they built in cancellation fees so you would pay them an ADDITIONAL amount to cancel. Do NOT Purchase from them. Jen H May 20, 2020

4 years ago

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Alicia Sonne , GA

I'd give this a lower rating if I could. Submitted a claim for my A/C to get fixed, they emailed me 2 days later and told me the soonest they could have someone in my area is 4 weeks. My other option is to pay for it myself and MAYBE get a reimbursement in 6 weeks if they decide the work is covered. Do yourself a favor and DO NOT waste your money on this company. They basically stole 42$ a month from me since I'm going to end up paying for my own repairs anyway

4 years ago

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Ottergirl Camden, NJ

I would not give this company any stars if possible. I wish I read the reviews up front everything I had fixed cost me extra out of pocket nothing was just the $45.00 I was supposed to pay when something broke. They say to use your own technician and pay $150.00 on a $600.00 repair. I would sue for breach of contract if possible there must be better companies out there stay away from this one … you have been warned!

4 years ago

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Scott Larson Orlando, FL

I'd give them a 0 if allowed. A/C went out. Called select and technician out next day. Reversing switch on heat pump broke and all Freon leaked out. Took 6 days for them to deny claim. Their tech, following their procedures and no coverage. Cost is $1600 to repair. Elderly with health issues in SW Florida. waited 6 days in 90+ degree temps. They kept blaming the tech for delays, rude customer service and management. Total waste of money, Stay away.

4 years ago

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Jason Gaston Sonora, TX

I had Select Home Warranty for a year and, for that year, they never honored the contract once. Three requests for service were flat out ignored. I was told to find my own repair service by them with the promise they would reimburse me for the expense. Guess what happened next? Select Home Warranty was a complete waste of money and I encourage everyone who reads this to take your business elsewhere. Once they have your money, they just don't care.

4 years ago

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Marlene Batka Sedona, AZ

I’m in a issue currently concerning my washing machine. I have an estimate for repair of $875.00. Select, is offering to pay a total of $185. They stated that the washer is to old. Be caution, if anything you have is older than 5 years , this may happen to you. I changed from AHS, bad move, they replaced my 11 year old A/C unit and my refrigerator, it cost me $75 per unit. Rich

4 years ago

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delbert wiser Waxahachie, TX

Problem with tankless water heater, didn't cover a dime of the replacement cost. 2 year old wash machine (Samsung) control board went out. 425 dollars to replace the board. All they say they are going to pay is 230 dollars. People if your looking to purchase a home warranty by all means, DO NOT purchase from Select Home Warranty. The DO NOT do what they say they will.

4 years ago

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Karem Hocking Plano, TX

THIS IS THE WORST HOME WARRANTY EVER!! WORST EXPERIENCE, WORST CUSTOMER SERVICE, I AM CANCELLING THE SECOND THE JOB IS COMPLETE IT SHOULDN'T TAKE THREE WEEKS TO FIX AN APPLIANCE WHEN THE PARTS WERE IN AFTER TWO DAYS. THEN THEY SAID THE ISSUE WAS I CALLED THE TECHNICIAN MYSELF. i HAD TO FORWARD THEIR EMAILS TO SHOW THEM THIS WAS ALL ON THEM. IF I COULD GIVE THEM ZERO STARS I WOULD. DON'T WASTE YOUR MONEY.

4 years ago

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David Tessmer Bastrop, TX

I had a leak in the wall and they refused to cover the repairs and that was after months of arguing with them. They first assigned a contractor to me but they never contacted me so I asked for another contractor to be assigned to me. I finally gave up on the warranty company and I got a long time friend to do the repairs. He did a real nice job and I ended up having to pay $600+ for it. If I could do it I would give Select Home a "0" star rating!!!

4 years ago

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Judy Grigsby Bradenton, FL

I purchased a warranty for 3 years and paid in full. My A/C blower went out & they ask for history service report and I provide them with 2018-2020 (3yrs) and now they’re sayin they cannot use 2020 records because it’s still 2020 !!! EVERYTHING IS ALWAYS NO FROM THIS WARRANTY COMPANY!!! Every time it’s always no when I try to use my warranty and I DON’T RECOMMEND ANYONE ELSE TO USED THIS COMPANY!!! They’re the WORSE that I’ve ever dealt with in my life... I live in FLORIDA And you need A/C!! Not to mention I’ve had 2 MAJOR surgeries in 2 months and I need to have A/C working...

4 years ago Edited September 14, 2021

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Brenda Williamsburg, VA

I had a gas burner problem on my stove. It has been since April of 2019. They sent out several different tech who knew nothing in fact the last one mess up the burners. I had ask several times to speak to a managers they never would send me to one. I even had my lawyer request the rest of the money I had paid them! They never even knowledge the letter. Please stay away from Select home warranty.

4 years ago

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Rick C. Saint Cloud, FL

DO NOT WASTE YOUR MONEY!!!!!!!!!!!!!!! This must be the worst warranty company ever. I have made 4 claims. They denied 2 based on "the fine print". And on the other 2 claims, they didn't even send anyone. They want me to find a contractor, pay for them to come give an estimate, etc., etc., etc. In other words, they want me to do their job. I wish I could say how I REALLY FEEL about this LOUSY COMPANY.

4 years ago

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Steve Lake Worth, FL

Within 48 hours of calling in my claim, Hi-Tek Electronics had called and an appointment was scheduled for the following day.

4 years ago

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Carlos North Richland Hills, TX

We signed up online over a year ago and received no response that said it was received. So about 3 months later I signed up again. I they have been billing us for two accounts for a year. The first time I complained they didn't show that they were billing us twice. Last week the agent I talked to could see it. Then when we made our first claim they still had no idea of account # or anything. Refused to repair the stickers attached to our house. Most recent claim handled well.

4 years ago

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Stephanie Phoenix, AZ

Most claims resulted in hours of being misinformed or arguing over claims. The AC did go out and they sent someone who took my copay and never returned to fix the AC last July!! We went over a month with no AC in AZ during the hottest times. Upon hiring my own contractor, (my NormaL service provider)I was told I needed a new unit at @7,000. Even with given documentation I was not given back my stolen copay, paid the copay a second time, and was granted 200$ Despite evidence of regular maintenance records. This is only one of many issues I had with Select Home Warranty.

4 years ago

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kim cioti Richmond, TX

If I could give them a zero I would. We have had several claims all have been denied for repairs and offer you a replacement reimbursement have a minimal amount. Air-conditioning needed to be repaired they wanted three years of maintenance receipts on a home that we only owned for over a year. A $600 repair they’re going to offer me the maximum of $150 to repair something that is covered under the warranty. Stay away from them do not buy this warranty from this company. Not to mention you never get anyone who speaks English!!!

4 years ago

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Lodoss Philadelphia, PA

This is terrible company and I cancelled my coverage after my first claim. My HVAC system wasn't working and I just purchased a warranty through SHW 6 months prior. The person they sent said that since the unit was old it was not worth repairing it so he strongly recommended replacing the entire unit. He did so and I submitted the claim but it was denied. I immediately cancelled my coverage and sued SHW in small claims court. I won the case but they never paid and they currently have numerous outstanding judgments against them. Don't ever buy a warranty from this horrible company!

4 years ago

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Deborah Bryant League City, TX

DO NOT BUY THIS INSURANCE. SELECT HOME WARRANTY IS A RIP-OFF. THEY COVER NOTHING, THEY DIO NOT COVER THE LABOR AND PARTS FOR YOUR "COVERED" ITEMS. IT IS A RIP-OFF. I AM GOING TO ALERT THE FRAUD DEPARTMENT OF MY STATE'S CONSUMER PROTECTION DIVISION. SELECT HOME WARRANTY IS A SCAM OPERATION.!!!! AGAIN -- DO NOT PURCHASE SELECT HOME WARRANTY INSURANCE ---- THEY ARE SCAM COMPANY!!! BUYER BEWARE!!!! STAY AWAY FROM SELECT HOME WARRANTY!!!

4 years ago

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Shannon Mitchell San Antonio, TX

This place lied to get my business. The very first claim I filed I paid out of my pocket $200 because my plumber said my services weren’t covered. He completed the job and left and called me about 15 min later and said they covered it but they wouldn’t let him reimburse me. I had to file for reimbursement. I submitted it the same day. Now I am being told it will be at least 30 days before I get my money back. This is not fair. I could have been reimbursed the same day, instead I have to wait 30 days.

4 years ago

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Angela Casper Philadelphia, PA

They denied my claim I put in on Feb 27 because they said that I said the problem started on Feb 7 2020 and that before the 30 day coverage started. I didn't report it till Feb 27 2020. Very disappointed in their service I had to wait 6-7 weeks before I even had anyone come out, they had to send a second repairman out. Poor service on Select Warranty's part. I cancelled my warranty

4 years ago

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Anthony Smith Killeen, TX

Excellent service and knowledge. MR. JAMES knew what he was doing and he informed me on what he thought the problem was.

4 years ago

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june m borah Jackson, TN

They are nothing but a scam company. They find excuses not to cover repairs or replacement. Even tho I had coverage on ductwork(Heating & air) they said they wouldn't cover it due to corrosion. When ductwork is 22 years old what else could go wrong other than corrosion or rust. Bottom line is they don't really cover ductwork. They also refused to cover my hot water heater because it was leaking water. Do not do business with this company, put your money in a bank account instead.

4 years ago

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pam brandreth Greenville, SC

They are the worst It took 5 weeks for them to find someone to look at my heater and never told me the dx was not covered I had the work done since I need heat> they WILL NOT cove the coat and are charging me a fee to cancel . They told me twice that they had wrong email after I had gotten emails from them. When I asked to speak to supervisor was told I'd get call back that never happened Beware

4 years ago

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Candace Aloi Philadelphia, PA

Hands down worst company I have ever encountered. They are a total scam. They do nothing but take your deductible money then drag their feet and never fix one thing! 6 weeks I have been waiting with a broken heater they finally send someone and finally its approved all to say they will reimburse us once we pay first and only up to 150! Like I trust them to pay us back after all this! I wouldn't recommend them to my worst enemy. I never write reviews but these people pissed me off! Stay away!!!!

4 years ago

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Michelle ,

Worst home warranty ever! If I could give 0 stars, I would. They wouldn't cover repairs to my pool pump (which I pay extra for) because it had sun damage. I live in freaking Arizona! It took them a month to find someone to repair my diswasher; they kept contacting companies that don't service my area. And it took them nearly 2 months to reimburse me the cost of a garbage disposal. Their customer service is horrible. Don't waste your money!!

4 years ago

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Tom Song 'Ewa Beach, HI

It all starts with the representative who sells you the warranty and then it becomes a scam after that!! After having the policy for 9 months I called in a service for my ceiling fan and electric breaker. Long story short after they told me to call a certified electrician myself, they have not reimbursed me after 7 days so far and they give me the run around. The bill is only for $275!!!!! Really!!! They are great until you have to call them.

4 years ago

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Bruce Lowenthal West Palm Beach, FL

House plumbing was clogged. They sent over an UNLICENSED man who said company denied claim because of improper dishwasher installation, but he could fix the issues personally if we pay him hundreds of dollars in cash. We did this, but all he did was reinstall the pipes under the sink so they were upside down and cause major water spill in kitchen. He left and never would return to fix this. Had to hire a real plumber to undo his incompetence. Customer service was no help at all. Just wasted hours of my time talking to call center who never followed through, or hung up on me.

4 years ago

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Bea Reseda, CA

SHW is a total scam, be careful when you sign up for coverage only a prorated amount will be reimbursed. So if your item is a few years old they rather pay you an amount that they tell you instead of repairing it. And that amount is ridiculous. Also, you will pay $75 cancellation fee plus all expenses you have used by them. Dont do it... soooo not worth it

4 years ago

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Marco Birtig Vernon Hills, IL

Worse home insurance ever. They are NOT covering the full cost of repair replacement. When they pay for replacement they remove installation and depreciation cost. For my 5 years dishwasher I received $200 only. For my furnace, because they said the heat exchanger is in bad shape, they denied the claim to repair the gas valve and motor. I have taken their 5 years agreement but there is no value in an home insurance that is not really insuring.

4 years ago

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Margaret De Leon San Jose, CA

Warning read the fine print when purchasing a warranty from Select Home!! The ice maker to my refrigerator stop working and the claim was denied because the ice maker is an additional addendum to the policy. They want to change an additional 39.95 annually to add the ice maker to my policy. Like I explained to the representative, the ice maker is part of the refrigerator. Good thing I just started the plan, I will be cancelling. These warranty companies are a scam and joke.

4 years ago

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Nia4lyfe Silver Spring, MD

This company is a SCAM!! READ THE SMALL PRINT. IT DOES NOT COVER INSTALLATION. INSTALLATION will cost you more than the parts!! AND INSTALLATION in additional to the $60 service call fee!! The customer is horrible!!! We talked to 3 different customer services rep., and 3 different levels of supervisor and got nowhere!!! Then they hang up on us!!!! Runaway from select home warranty!!!

4 years ago

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Ellen Gainesville, VA

Absolutely the worst READ the fine print its very different than the picture the salesman paint.During the first three months they limit any claim to $150 . I put in a claim after 8 months and they wanted to depreciate my dryer so again offered $150 . They refused to repair not cost effective.NOTE one reason they have so many great reviews is they tell you if you leave a review you get a free month.

4 years ago

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Wyatt Brookhaven, PA

These guys are liars. I have a policy which has an allowance for repair of $500. They are only providing me with $340 for a leaky pipe to be fixed. They claimed that it was because of a previous repair. This is false, the has never been another repair. They made that one up. Their service reps are rude and unwilling to listen to me. One service rep hung up on me because I said I was making a record of my conversation with him. Really horrific service all the way around.

4 years ago

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Andy Keyes Columbus, OH

Do not do business with these people. They know absolutely nothing about customer service. If you ever call, guaranteed you will be waiting for 15 minutes to talk to "another" department. And even if you do talk to them they know nothing about how their own company works. I literally had to call 3 times to speak to an authorizing agent for a plumbing repair only to find out that part of the company does not open until 10:00 am. No one knows that apparently. They may be cheap but you won't get decent service, not quality service, just decent.

4 years ago

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Mary Pinkston Vail, AZ

DO NOT BUY FROM THIS COMPANY. I have had numerous home warranties from other companies. Never an issue. This company is a joke. NOTHING is covered and all they can do in any office is quote their policy and each office has different loopholes they use. Trust me you are tossing your money out. Go with American home shield, Amazon, 1010 home warrnety but stay away from this ripoff company

4 years ago

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Phyllis Ross Winterville, NC

One of the worst companies I have ever encountered...none of their employees speak English and their Service repair companies are very unprofessional and they either never call you to set up an appointment or they just do not show up at all..I actually had to find my own appliance repair company to repair my dryer and now I am waiting for my refund...then I will be cancelling my contact and never looking back...AWFUL COMPANY WITH BAD CUSTOMER SERVICE!!!!!

4 years ago

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Not going to use them again Richmond, TX

This company is a scam. They take your money and always come up with an excuse to not cover your home. Last year we had our AC go out in the middle of summer and it took over 2 weeks for them to respond and we had no choice but to get the AC fixed on our own dime because they didn't do anything. Texas heat could have killed our tenants. We asked for a refund and then they came up with a bunch of "fees" so they had a reason to not refund us. Please stay away from this company!!

4 years ago

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Bin Wang Reston, VA

I requested a copy of policy within 30 days after I purchased the policy. They agreed but they didn't send me a copy. I made another request in written because they rejected my claim due to the leak in the bathroom. I asked for refund because they never sent me the policy before my second claim. They refused and said I can do whatever I can, but they won't refund me because I checked a button (purchase agreement?) and it is final. They don't have to send me the protection policy. Avoid SHW if you really wish your home to be protected and hope a peace of mind.

4 years ago

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Ben West Plains, MO

Don't go near this company! Have a lawyer with you when you sign their contract, because it will exclude everything that is expensive that could go broken in your home and exclude every situation under which it may be broken and lie to you about the wait period and cover nothing as a result. You are on your own, minus about $400 that they will take from you.

4 years ago

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