Select Home Warranty: Read 3,955 User Reviews From Real Homeowners

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Verified Customer

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Dean

When we needed them, the fellow who called on us was absolutely terrific and he knew what he was doing. He was courteous and professional. We needed it on a dishwasher. The fellow came out on time and he checked the whole system in case it was an interior panel that was going bad. He did his job and above his job and was extremely professional and polite. They've done everything they promised to do.

6 years ago

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Verified Customer

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Shahab Euless, TX

They provide service on time to the company and I don't have any complaints about them. What I needed they actually provided me. They fulfilled what my needs were. One time it was my dishwasher, one was a breaker issue, and one time it was my washing machine. Whatever issue it is, they always fixed it for me. The customer service people are cooperative.

6 years ago

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Ninad C

I strongly advise caution before signing up with Select Home Warranty. On the surface, their plans appear comprehensive, but the reality is very different. The policy language often contradicts itself, and there are so many hidden loopholes that almost any claim can be denied. Their claims process is slow and frustrating — even small, straightforward claims take forever to resolve. Communication is poor, responses lack courtesy, and more often than not, claims are rejected for vague reasons buried in the fine print. In my experience, this warranty has been a waste of both money and time. The coverage sounds reassuring when you sign up, but when you actually need support, you’ll quickly discover that the protections are far weaker than advertised.

2 months ago

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Verified Customer

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Lovely daisy Brooklyn, NY

I had to put in a claim for my water heater and select was able to send I actually used in the past to come out the same day to repair my problem. I was so happy that they took so much information from me over the phone so they can get it right the first time. Very happy with the service and will Definitely recommend to my friends and family.

4 years ago

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Verified Customer

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Aaron

I have had to use the warranty once and it was so simple to file a claim! My deductible was exactly what I was told it would be if I ever filed a claim! No issues and no screaming matches trying to get it covered! Thank you Select Home Warranty!

5 years ago

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Verified Customer

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Judy Murray

In general, I believe all home warranty companies, including Select Home Warranty, have clauses built into policies that a written in a way that makes it hard for consumers to know what is a "covered repair". These clauses are then used to disqualify a repair request. With respect to Select Home Warranty, I was particularly disappointed when I requested the company send a repair person to verify if the problem was what they told me would not be covered so I could at least get it fixed. I was told they do not send technicians to investigate uncovered repairs, but if I had another company fix the problem I could request reimbursement if they determined the problem to be covered by policy..

5 years ago

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Verified Customer

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Elaine Ceigler Chandler, AZ

This is the second year I've had Select Warranty. The first and second year both the reps were great! The first year the rep quoted me 1 extra month for free and he waived the 30 day waiting period. The problem being is they never send you any information on what you're getting! Had to use the warranty before 30 days and after many phone calls an arguments they came! This year ... they still haven't sent me anything saying what I get. I've left messages and the rep said he would send me the info! I have nothing stating he gave me 2 extra months for a lesser fee for fixing stuff . Getting ready to cancel if I don't get something in writing!

5 years ago

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Verified Customer

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John

they were prompt and they were able to get everything resolved within a reasonable time. I needed my fridge repaired and I just put in a warranty ticket and within one business day somebody got a hold of me and schedule the appointment.

5 years ago

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Verified Customer

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Justin

They sold me the plan knowing that I live in the west and they do not provide coverage they don't provide true coverage for people on the west they only operate on east coast time and if you have a claim that you're trying to fill and you want to do it in the afternoon even if it's early afternoon you're going to, you have the strong possibility of running into a case for you can't get your claim approved and they're also not open on the weekends so it's incredibly difficult to get a claim approved and get service like this. Again their availability is really poor for people on the west and there aren't very clear about that when you sign up with them but they are friendly enough you know is there decent customer service.

5 years ago

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Verified Customer

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Luther

I only used them one time, but everybody seemed to be on the ball and a repair person was here quickly. I had an upstairs AC unit that wasn't working and they came and checked it out and thankfully it only turned out to be a thermostat issue.

5 years ago

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Verified Customer

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Hardik

I needed select home warranty a few different times and it was a great experience. It's very handy and they provide excellent service, though with some kinds of repairs it takes a while and I have to follow up instead of someone reaching out.

6 years ago

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Verified Customer

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Sylvia

The service is good. They got right back to me as soon as they could and got everything taken care of. It's a lot cheaper than going through a repairman and I'm on a fixed budget. I did have to have them come back when I had a circuit breaker problem because they didn't fix it complete but they did come back and redo and it's now working fine.

6 years ago

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Verified Customer

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Carol

I was happy with them for the most part though when my washing machine went out, they got somebody out within a day or two but then denied my claim and never let me know but it all worked out. When I used them for some electrical, they guy came out the same day and it was great. It didn't transfer with me when I moved, it would have nice if it transferred but everybody was not on the same page when I moved.

6 years ago

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Verified Customer

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Linda

I'm very impressed with them, so impressed that I had my brother call and he just got a warranty for his house. Customer support is wonderful, every time I call in, the people know what they are doing and they get right back to you as soon as they can. To get our vacuum system fixed for just forty five dollars was impressive.

6 years ago

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Verified Customer

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Debra

It is affordable. I did have some issues, but customer service was able to rectify them. They give you the contact information for the people that are supposed to be the contractors for the service so make sure they are really contracted and the first people they sent me, I called and they were not contracted and wanted me to pay for the service but they second people that were contracted did a great job.

6 years ago

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Verified Customer

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Darry

They have knowledgeable service technicians that have been able to get the job done in a minimal amount of time. They sent a tech out for my furnace and once everything was verified it got approved. It took about a week but we got it done.

6 years ago

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Verified Customer

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Vernon

It was recommended to my by the owner of the house I purchased. I like their customer service, seems to be very respectful and highly professional. Every time I call them they respond immediately. When my garage door came out they responded in a couple hours and everything was taken care of.

6 years ago

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Verified Customer

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Bob

I had to recall one claim and they were very professional and very quick. The furnace stopped working and when I called, they had somebody out here the next day and they opened it up and went through it and replaced the thermostat I believe. They preformed what they said they would do and when they said they would do it.

6 years ago

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Verified Customer

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Becky

They respond quickly and get to the point. I had a washing machine that was out of balance and they had to come out and put clips on and everything went really slick. The time request was fairly quick and the repairs were done. Everything as per the contract.

6 years ago

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Verified Customer

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Denise

Our past situations, there have been some good ones and some bad ones. I didn't take the time to read my contract so I discovered that my air conditioning wasn't going to be covered. Though another time I called about it, they came and fixed it. The people are receptive and respond to me timely and were professional. I think the price is appropriate.

6 years ago

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Verified Customer

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Kathleen Norcross, GA

Couple small issues where I've had to call back and check up on things but other than that it's going well. I never had any issues with them not covering something. My dryer broke so they said that they would send me money for it and that took probably a couple weeks.

6 years ago

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Verified Customer

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Cecil Austin, TX

We were traveling and our AC broke. The very next morning I called and I think that afternoon it got looked at. The repair person called select warranty to get approval and replaced it and so we were back up and running by early evening that day service within twenty four hours everything was fixed. In Texas that makes a big difference.

6 years ago

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Verified Customer

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Paul Leland, NC

The hot water heaters stopped working so I found somebody to fix it. I submit the bill to select home warranty and I got reimbursed. They're reliable and any time I've contacted them the person I spoke to was curious and knowledgeable.

6 years ago

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Verified Customer

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Justin Monument, CO

Only times we've had issues they've been resolved quickly. We had a repair issue with our toilet. I called select home warranty they had a guy out in the next couple of days. It was great. When it came time to renew we had way too many phone calls and emails from them. Way to aggressive of a marketing campaign.

6 years ago

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Verified Customer

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Vishal Castle Rock, CO

They were able to send a plumber in a couple days when I called to report a problem. I think the customer service is excellent. They actually understand my problem quickly and try to give me a resolution as soon as possible. The contractors they hire have the same attention to detail. I do think they should give freedom to contractors for them to do their job instead of calling for approval.

6 years ago

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Joyce Dixon

I just purchased a home warranty with Select Home Warranty. The sales representative explained the plan for $375 per year. Then introduced another 5 year plan for $1875 with better benefits. Well, I took him up on the offer. My credit card was charged almost twice that amount. Called the company and spoke with the manager. He is taking care of the error as we speak. Thank you Select Home Warranty for the prompt attention . Will do a follow-up review in 3 days for an updated response.

2 months ago

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Crystal Puckett

Would rate negative 5 stars if I could. This company sells lies and all their operators also take pleasure in lying to customers. They don't cover anything, even if you have the best plan they interpret their contracts so that they never shell out a cent. They'll sell you a contract promising to pay up to $11000 of repairs for a year then refuse you everything. They'll tell you they're giving you the lowest minimum payout, $150, no matter what the job or issue/repair is or how expensive it is, then they will never pay even that tiny amount that out. Their "managers" will refuse to let you speak to anyone higher up and they're rude. The associates will double down on lying to you about what a great deal you got as they're also telling you that they're not going to pay your claim. These people should all be in jail.

3 months ago

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Verified Customer

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Steve taylor

Fast, efficient, communication is okay! I was a little confused as to how the provider doing the work was to be paid. Althouse my first claim was to have no co-pay I received a call from them that you told him that You were not waiving it. It took three calls before it got straightened out. Overall I am pleased!

5 years ago

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Verified Customer

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Chris mcgaughey Houston, TX

On call outside so far, they have done a pretty good job kn response time. Seems to be getting better. I would like them to have more contracts with vendors in the Houston area. I am glad I paid up for 3 years for the service.

5 years ago

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Verified Customer

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Ernest Wilkinson Grand Prairie, TX

Service is good .I have not had to use it that much so far. I had a problem with my Garage door and ended up paying about what I would pay if I didn't have the warranty.All in all Select is about as good as you can get for the money. to

5 years ago

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Verified Customer

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June Greenlaw

Because the process of getting someone to fix something that is urgent is CRAZY! I had water coming thru my ceiling and they want you to wait 24-48 hours for them to find someone to fix it. If you call for service yourself, the amount of time you and your repair many have to be on the phone with them is nuts! They paid to have the plumber cut a hole in my wall to fix the leak, but wouldn't pay to have the wall repaired. When I asked them why, they said they don't pay for "access". They mistakenly paid for the plumber to cut the wall. WELL HOW IS HE SUPPOSED TO FIX THE PROBLEM??? I had a problem with my heating unit and they said since I couldn't give them 3 years of service records the limit I could get for heating and air repairs was $150. I got this warranty when I bought a new house. How am I expected to have 3 years of service records??? If you have an emergency situation and you pay for the repairs yourself, the time it takes to get reimbursed is about a month.

5 years ago

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Verified Customer

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Joseph

I picked Select Home Warranty based on the reviews I read online and the price. Customer service always solves my problem. I've had Electrician problems and appliances problems and they fix it.

5 years ago

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Verified Customer

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Peggy

Right price for the services offered. Everything has always been resolved but depending on who you speak to in customer service, sometimes you get great responses or sometimes you don't. When I needed it for my water heater they came out and checked in replaced the thermostat.

6 years ago

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Verified Customer

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Trudy

I like the price, forty five dollars for them to come out. I had another company and I paid seventy five dollars. I didn't have to wait when I called them or they were calling me right back. One time I needed to use it and I had quick service, he came out the very next day and fixed the problem.

6 years ago

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Verified Customer

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Sukhminder

It is affordable and if I request work, they come right over right away and then approve my request. They care about us and the customer service is good. I've been telling everybody that this is a good company.

6 years ago

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Verified Customer

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Carmen & Phillip

Affordable and allows me to get the services I need in a timely manner. They are pretty good about communicating , though there is some hick ups around the holidays, though I don't know if that is them or the third party companies that they are using.

6 years ago

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Verified Customer

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Anna

I've never had any issues that were not taken care of. I get immediate response and everything goes smoothly with the repairs. I was happy with how they handled it. It is everything I wanted in a warranty.

6 years ago

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Verified Customer

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Joyce

The quality was good because the workmanship was excellent. We used it for sprinkler repair and washing machine repair and when we reported it, somebody came out and got it taken care of in an expedient manner.

6 years ago

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Verified Customer

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Gaurav

I'm pretty much happy with it. I don't have problems with. The service has been pretty good. The people who helps you choose the plans are nice and all my questions are resolved when I call customer service.

6 years ago

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Verified Customer

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George

They provide the most comprehensive coverage at a discount price. There was a little back and forth my fist time using them but ultimately they got it squared away and everything was taken care of. I've good experiences once we got past the initial confusion of my initial claim.

6 years ago

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Verified Customer

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Naveed

It's more convenient if you have it. The few cases I have had, I got quick responses within forty eight hours and the technicians were quite knowledgeable. I think they could create an app or something for more easy access if you to report quickly, that is my suggestion on how they could improve.

6 years ago

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Verified Customer

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Dean

I would recommend them. We've only used them once but the gentleman that came was extremely nice, friendly, and explained what he was doing. He showed us what to check in the future to prevent the problem in the future.

6 years ago

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Verified Customer

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Raymond

I recently tried to process a claim and it took much longer then it should have. We had our washing machine break, they sent a tech out. The tech was great, he was very prompt and came out immediately and addressed my problems. It would have been 950-1000 dollars to fix it. We decided to buy a new one. It took a long time to get reimbursed for the new washer. It needs to be easier to process claim, nobody would follow up, I had to make all the phone calls.

6 years ago

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Verified Customer

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Richard Henderson

I have experienced delays getting warranty work done because several contractors have refused to work with Select Homes Warranty company. Additionally, Select Homes Warranty didnt make clear what would be covered by my policies and there have bee several times were a claim was generated only to be notified after diagnosis that this problem would not be covered.

6 years ago

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Verified Customer

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Kim Reilly

They are polite and prompt. I have a disagreement with them in the past, I actually forgot what is was but I am still with them. With me home apparently when it rains it pours, I'm glad they are there when needed.

6 years ago

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Verified Customer

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Tola

They give you a reply back on time and they take care of your issues. I used it a few times. One for my AC. They got the technician on time and my issue was taken care of. The quality of service is exceptional.

6 years ago

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Verified Customer

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Tony

It takes way too long to get someone to ask for service. I had to call about my air conditioning. It took four days to get someone to look at it and then there was a miscommunication with the console about whether I was paying the whole bill. According to my warranty, they were supposed to pay the total.

6 years ago

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Verified Customer

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Hayati

Sometimes if something happened, I called them and they called me with the service people after two or three days. My AC was broken and we called Select Home and they sent us the only outsourced people available and it was about three days but they didn't fix it in one time. After about twenty days they only sent us the technician.

6 years ago

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Verified Customer

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Amy & Morgan

Customer support is there to answer your questions but it almost feels like they are sales driven and after the first year of the warranty, the price went up. The company as a whole is not a bad company but I wish they kept their prices from going up. They are friendly and professional.

6 years ago

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Verified Customer

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Ann

It seems to be the best value for what you get. I had a plumbing leak and I had someone come ou the next day and I can get an answer from them when I call. I do with there was a little more freedom as to who was going to do the work and maybe there was a little more background on who was going to come out.

6 years ago

Select Home Warranty Reviews

Summary of Reviews