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First American Home Warranty

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2,755 User Reviews

8.1

Overall Score

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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

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The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

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The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

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The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

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1-(844) 297-4452

Star Rating

3.9

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2,755 Reviews

Review Breakdown

5 grade

58%

4 grade

15%

3 grade

5%

2 grade

3%

1 grade

20%

Sentiment Criteria

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S Gray Toledo, OH

Price increases a little too much each year

3 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Harriett Hurt Big Island, VA

Feel they can get services that will respond quicker

3 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Rosie Chambers Sacramento, CA

Hard to reach sometime an our A/C is making real loud noise an can’t seem get fixed.

3 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 7th, 2021

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Patricia A Lush Sacramento, CA

Been good to me, but wait time is longer than expected from contractors.I haven’t had to use them for awhile, which I appreciate

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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S T J Greer, SC

Last repair was slow to get resolved, other repairs have been good

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Earl Jones Riverside, CA

Sometimes information given isn't clearly understood.

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Hector Castillo Pearland, TX

Speedy response time and solve appliance repairs.

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Elizabeth Nathanson Margate City, NJ

The company is very good when you can speak to an agent/representative. The problem is in finding one in a reasonable amount of time.

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Tim McDonald La Verne, CA

They respond quickly And her very polite and courteous on the phone

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Sharon George Louisville, KY

They have sent out great companies to fix my issues at home.

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Chris Allor Smithfield, VA

Overall good job, that is why I have maintained my warranty with the company.

5 days ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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George Hot Springs Village, AR

All things considered... My only complaint is that the telephone call center personnel do not speak clear English. One would guess that the call center is not a US company and not located in the USA. I would prefer FAHW put Americans to work rather than other countries. My only experience this year took two companies to fix. The first one made three trips and failed to notice that a wire was disconnected. Instead they blamed rodents for eating the insulation. While that did happen, it was not the cause of the problem and they gave up. The second company found a disconnected wire and reconnected it - problem solved. 4 stars only.

2 weeks ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Michael Ortega Harbor City, CA

Courtesy and professionalism in addition they respond quickly

2 weeks ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Gloria Weiss Angels Camp, CA

Most of the service that they provided was excellent. When our furnace was not working the service was very poor.

2 weeks ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Bernice Pinnock Cordova, TN

They are easy to work with when I call someone about a problem.

2 weeks ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Pamela Ann Lee Stockton, CA

Always have successfully helped me with appliances

2 weeks ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Trena Smith Santa Rosa, CA

Availability of service representative in area

3 weeks ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Tabitha Atkins Millington, TN

Your company is very quick to fix whatever's the issue is

3 weeks ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Ann Marie Mahaffey Redding, CA

Prompt service . Repairs usually done right first time or replaced

3 weeks ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Ron Victorville, CA

Having only used the service once, but was totally satisfied, I figured a 4 was justified.

3 weeks ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Larry Harris Tucson, AZ

Good customer service with a reasonable price

3 weeks ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Mar. 18th, 2021

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Sharon Wagener Paso Robles, CA

Services are often not local. Refrigerator coverage ought to include ice crushers/beverage dispenser and respective equipment. Also, there should be an option for fireplace coverage.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Milligan Williamsburg, VA

They are very good at setting up appointments and the follow up afterwards. I don't like some of the companies that they choose to use.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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David hartzell Lexington, KY

Simple, informative and easy to navigate

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Rebecca M Tilley Matthews, NC

love having this service! It gives us a piece of mind knowing we are covered in an emergency!

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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DONALD SALAIS Victoria, TX

Because you don't let the buyer pick his/her company to work on your house. You pick someone 2 1/2 hours away and can't get service done for 2-3 days!!!!!

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Rhonda Alvin, TX

I had a few problems with service but was always taken care of

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Pat Fair Oaks, CA

Great at getting a technician out to look at the problem - a little slow with answers as to how to resolve.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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John Matthews, NC

They are dependable reliable and very prompt. The representative are very courteous.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Charley Mullett Wilson, NC

Great company with great support. Some kinks to work out with contractors in my area but overall highly recommend.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Dianne Cordova, TN

Hasn't let us down until this time. The contractors have always been really good. But this time its been 1 month since our initial call. Contractor took 2 weeks to get out here, then two more weeks to get the part. We then needed to move the time for our appointment day because I got a COVID vaccine appointment and now they have moved it another week.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Lee E Wiley Maumelle, AR

Good service, response time has been a little delayed on occasion

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Martin Leach Austin, TX

Ultimately provides security but are let down by contractor scheduling

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Maulet Atlanta, GA

Good service with the company that they use,and also the customer service people and the product that they replace in my home. It’s a good plan to have in emergency, they always get the job done.

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Kevin Urland Emmaus, PA

Good response They are very good with getting your problem solved a little slow on your approval sometime but all in a good way I would recommend them to all home owners and buyers

1 month ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Fazal Khan Manassas, VA

Usually, I'm very impressed and happy with First American's ability to help with resolving my home issue. However, it took 28 days for First American to order the part for my hot water heater. My family and I were without hot water for almost a month during the winter. I expected better!

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Charles L Rickard Crowley, TX

3 and speedy customer service. By contractors who take care of the problem quickly

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Richard Maineville, OH

Trying to reach a representative by phone is difficult.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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JerriSue Curd Knoxville, TN

Difficult to reach to make a claim or discuss bill.

2 months ago

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Reply from First American Home Warranty

Hello JerriSue, First American apologizes for any inconvenience you may have experienced during the handling of your claim and thank you for bringing this issue to our attention. We are always looking for ways to better our service and your feedback is an invaluable part of the process. Our records that on February 12, 2021, First American adjusted the service fee invoice and you accepted cash payment in lieu of the water heater replacement. Please allow 7-10 business days to receive the check. Please be advised, First American considers your claim closed. Thank you

Feb. 12th, 2021

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Joe Eberhardt Milton, FL

I did not know that I was going to have to pay the labor portion of my claim.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Kelwin King Amarillo, TX

Could be faster at getting equipment fom them to contractor

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Pete Toledo, OH

Took a while to file a claim but went well after contact made.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Valerie Indianapolis, IN

So far, they've responded to my service requests in a timely manner.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Jeffrey Sakson Los Angeles, CA

Until very recently, I would rate them 5 stars, but their customer service has gone down in the past year. This could be related to the COVID epidemic, but it still is frustrating to have to wait for more than 40 minutes for someone to answer your calls. It's extremely frustrating when you've been waiting for more than 40 minutes and then you get disconnected. My most recent experience, in which I had to have my tankless water heater replaced, would have been fine if the new water heater hadn't stopped working the day after it was installed. The plumber that installed it said it was due to an obstruction in our vents, and because vents aren't covered by our warranty, I had to pay $250 for a vent company to check out our vents to tell us that there was nothing wrong with them. We had to go three days without hot water, and I could not get anyone from First American on the phone to explain the situation. Finally, I was able to get the plumbing company to send someone else to check out the water heater and he was able to fix it. It turns out that the error message on the unit did indicate a problem with our vents, but it was an incorrect error message. 3 days without hot water and $250 for nothing. That's on top of the almost $1000 I had to pay extra for installation of the new water heater because it required some extra work not covered by my warranty. Sheesh.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Patricia Hamilton Lake Orion, MI

some times it takes too long as I am waiting right now for water and the company does not the phone

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Suzanne Kirchner Little Rock, AR

I have found some of their repair people to be less than average, which lowers the score.

2 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Lori Barsamian Fresno, CA

The customer service has been excellant. The company representative calls ME with all updates regarding my claim. The hold time has been longer than normal during Covid, but you end up speaking with a real person. I have been with this company since 1998.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Carrie Clayton, NC

They are good but needs to get fixer closer to where people live

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Ginger Stephens Loganville, GA

Very friendly way to work with. Quick to respond and great repair people.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Godwin Umejiaku Beaumont, TX

Good service and always come through after some hesitations in some cases. They are reasonable and considerate always.

2 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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