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First American Home Warranty

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2,904 User Reviews

7.8

Overall Score

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First American Home Warranty has been an industry leader for over 35 years and has a reputation of providing quality home warranty plans with extensive coverage for homeowners across the nation. The home warranty provider has serviced millions of claims, saving homeowners more than $180 million in covered repairs and replacements.

The company has a large network of prescreened technicians so you don't have to worry about doing your own research and independently finding your own technician. Warranty coverage lasts for one year and monthly payment options are available as well. First American Home Warranty ranked in our list of Top 10 Best Home Warranty Companies of 2019.

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The Good

  • Decades of Experience and Company Stability
  • Comprehensive Plans
  • Coverage Limits
  • 24/7 Claims Service
  • Online Homeowner Center

Decades of Experience and Company Stability

First American has been providing home warranties since 1984. The home warranty service provider offers coverage to 38 states plus the District of Columbia. Over 35 years of home warranty experience is a good indication of the company’s stability and willingness to provide quality service. Choosing a home warranty company with so much experience could be an additional benefit for homeowners.

Comprehensive Plans

First American Home Warranty currently offers two coverage plans and a variety of additional options for warranty coverage. The monthly cost for a First American Home Warranty plan starts at $28 per month and lasts for one year. The service fee varies by location, but you will typically pay $75 whenever you schedule a repair or replacement with a First American Home Warranty technician. Warranty plan holders can upgrade or expand their warranty plan within the first 30 days of coverage to add on additional systems or appliances.

First American also offers a 30-day review period for new warranty contract holders. Customizable plans are made for homeowners, real estate professionals, as well as network service providers. First American Home Warranty's website allows anyone to receive a sample contract and specific residential warranty pricing within minutes.

First American Home Warranty does not have an age limit on systems and appliances, so you don't have to worry about the company refusing coverage based on this. Warranty coverage for major appliances and systems is as follows (pricing and coverage for protection plans may vary by location):

The Basic Plan: $28 per Month or $336 per Year

  • Washer and dryer
  • Refrigerator
  • Dishwasher
  • Oven range
  • Cooktop
  • Microwave
  • Garbage disposal
  • Trash compactor

The Premier Plan: $42.50 per Month or $510 per Year

  • Includes everything in the Basic Plan
  • Plumbing 
  • Plumbing stoppages 
  • Heating 
  • Water heater 
  • Electrical 
  • Garage door opener 
  • Ductwork
  • Central vacuum system

Optional Coverage

For a fee, you can add additional coverage items to your service contract:

  • Central air conditioning (electric) — $9 per month
  • Additional refrigeration — $4 per month
  • Pool/spa equipment — $15 per month
  • Well pump — $7 per month
  • First class upgrade — $9 per month

Coverage Limits

Unlike some home warranty providers, most of First American’s covered items do not carry a specific dollar limit. First American plans do not require a home inspection to be done by a contractor or maintenance records to be retrieved from a repair person for coverage. The service provider also offers extra protection for malfunctions due to lack of maintenance, regular wear and tear, rust, corrosion, and sedimentary build-up. There are no age limits on covered items, and no limit to the number of claims a customer can file.

24/7 Claims Service

No matter the time of day, customers can open a claim. First American offers a 24/7 service request hotline where you can make service calls at any time as well as a user-friendly online customer portal. First American has a nationwide network of workers and prescreens every service contractor and requires them to complete a probationary period to ensure customer satisfaction standards are met through customer survey results.

Online Homeowner Center

First American offers an easy-to-use online homeowner center for all of its customers. From this portal, a customer can open and track their claims, view their contract details, renew their home warranty, and manage communication preferences. 

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The Bad

  • Nationwide Service Unavailable
  • First American Home Warranty Reviews
  • Extra Cost for Air Conditioning Coverage

Nationwide Service Unavailable

First American provides coverage in 38 states and the District of Columbia. There is a tool on its website that allows for a zip code lookup to determine if First American provides coverage for customers in a particular state. Unfortunately, if you are out of First American’s coverage area, you are unable to receive its services.

First American Home Warranty Reviews

First American Home Warranty has some negative reviews highlighting bad customer service, delayed and lengthy response and service time, and hidden fees on appliances. We suggest reading through First American Home Warranty reviews before making a final purchasing decision. 

Extra Cost for Air Conditioning Coverage

Many home warranty providers offer air conditioning as part of their premier plan or combo plan, but First American Home Warranty only offers an AC unit as additional coverage with an extra fee you add to your chosen plan. This may be a problem for customers looking to have air conditioning as part of their prearranged plan. However, because the AC unit isn't covered in First American Home Warranty's two main plans, this is what makes the company's warranty cost cheaper than most. 

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The Bottom Line

With 35+ years of experience and a large network of service providers (each contractor is reviewed and put through a probation period to ensure customer satisfaction), First American Home Warranty has comprehensive protection with high coverage limits for major appliances and systems. With a competitive cost and service call fee and multiple plan options, First American Home Warranty gives you more value for your money and covers customers with flexible payment options for various budgets.

The company offers a basic plan for customers that are looking for more standard coverage, as well as a premier plan for homeowners wanting more robust coverage. Additional add-on items are also available for coverage so consumers can pick and choose other major systems and appliances they want covered. Note that First American Home Warranty only covers the wear and tear of major appliances and systems. Like most home warranty companies, First American does not cover pre-existing conditions. 

When compared to other home warranty companies, First American Home Warranty has a competitive monthly cost and service fee. Some warranty providers charge upwards of $600 per year with a $100 service fee.

First American Home Warranty created its home warranty programs with not just homeowners in mind but network service providers and real estate professionals as well. Typically, for whichever home warranty plan you select, the service contract will last for one year. 

If you want to learn about what customers think of the company, such as response time, customer service, and quality of repair, check out First American Home Warranty reviews below. 

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1-(844) 297-4452

Star Rating

3.9

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2,904 Reviews

Review Breakdown

5 grade

58%

4 grade

15%

3 grade

5%

2 grade

3%

1 grade

20%

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Shirley holgate Arroyo Grande, CA

yesterday I had an excellent electrician come to fix my fan, and he did a fabulous job, even cleaning up beautifully. He was a 5, but several years ago I had a problem with my microwave, and they put in one that didn't work. They did provide a very good one at least.

1 month ago

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Reply from First American Home Warranty

Thank you Shirley for your review.

Jun. 21st, 2021

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Laura Trent Chattanooga, TN

When my tankless water heater quit working, First American replaced it, even though tankless water heaters are very expensive. I would have marked 5 stars, except that I had to work at questioning the initial response, which was not at all satisfactory, and finally they did agree to completely replace it.

1 month ago

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Reply from First American Home Warranty

Thank you Laura for your feedback. We are glad everything worked out.

Jun. 8th, 2021

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Jane Mick Mesa, AZ

They are improving but there are still a few issues. Wish you could receive service from previous contractors who served you well. Also, preventive service should be covered since that would serve you and the customer well in keeping costs lower. For example, annual air conditioner inspection service and cleaning.

1 month ago

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Reply from First American Home Warranty

Thanks for your feedback Jane.

Jun. 4th, 2021

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Laura Glismann Blue Diamond, NV

I rate my personal contact ROB with 5 stars, and I rate the Plumbing guy VICTOR from Ideal Plumbing with 5 stars. I have to say that the phone service at general customer service needs work. They are lacking comprehensive training. I was on hold too long, one disconnected and did not call back. Chrome would not sign me in, and after changing my password, which I did not want to do, I got signed in on Safari. Once on Safari I could not locate my contract and neither could the gal who helped me on the second phone call. All I could see was a SAMPLE contract. Oh, the CHAT system is useless.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Kathy Triplett Vicksburg, MS

In the areas related to handling my requests for services, assigning contractors, keeping me updated and every issue related to my service requests... I rate First American at the highest level! However, my only complaint is related to the promotion for referring others to First American. I have referred several customers to First American. However, because the only way that First American tracks referrals is by these individuals following an online link, neither I, nor the other customers were given the benefit rewards of the promotion. Because most new customers are going to opt to call to speak with a representative before they enlist First American’s services, they are not going to utilize the link. I think there should be another way for new customers to tell you who referred them. Otherwise, it gives the appearance that the promotion was never really intended to provide the promised rewards. Because I have been a customer for so long, I do not think this to be the case. However, newer customers might not be convinced.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Radhakrishnan Fremont, CA

In one instance we had to go through 4 claim specialists and then the regional manager of our area. Once alerted, the manager did an excellent job in working with the service provider and sorting the issues with their technician’s report. Problem got resolved after a month since we filed the first service request.

2 months ago

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Reply from First American Home Warranty

Thank you Radhakrishnan for your review.

May. 19th, 2021

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George Hot Springs Village, AR

All things considered... My only complaint is that the telephone call center personnel do not speak clear English. One would guess that the call center is not a US company and not located in the USA. I would prefer FAHW put Americans to work rather than other countries. My only experience this year took two companies to fix. The first one made three trips and failed to notice that a wire was disconnected. Instead they blamed rodents for eating the insulation. While that did happen, it was not the cause of the problem and they gave up. The second company found a disconnected wire and reconnected it - problem solved. 4 stars only.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 25th, 2021

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Jeffrey Sakson Los Angeles, CA

Until very recently, I would rate them 5 stars, but their customer service has gone down in the past year. This could be related to the COVID epidemic, but it still is frustrating to have to wait for more than 40 minutes for someone to answer your calls. It's extremely frustrating when you've been waiting for more than 40 minutes and then you get disconnected. My most recent experience, in which I had to have my tankless water heater replaced, would have been fine if the new water heater hadn't stopped working the day after it was installed. The plumber that installed it said it was due to an obstruction in our vents, and because vents aren't covered by our warranty, I had to pay $250 for a vent company to check out our vents to tell us that there was nothing wrong with them. We had to go three days without hot water, and I could not get anyone from First American on the phone to explain the situation. Finally, I was able to get the plumbing company to send someone else to check out the water heater and he was able to fix it. It turns out that the error message on the unit did indicate a problem with our vents, but it was an incorrect error message. 3 days without hot water and $250 for nothing. That's on top of the almost $1000 I had to pay extra for installation of the new water heater because it required some extra work not covered by my warranty. Sheesh.

5 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Bruce Margolis Phoenix, AZ

several times when they sent me a company to service my system, some companys gave terrible service. It was hard to reach them when I called them for example.

1 month ago

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Reply from First American Home Warranty

Hi Bruce. We appreciate your feedback. Have a great day.

Jun. 8th, 2021

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Bob Williams, AZ

There service is pretty good. Contacting them can be confusing at times. The people that do the work are great. They don't cover some stuff I wish they did.

1 month ago

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Reply from First American Home Warranty

Thanks Bob for your feedback.

Jun. 4th, 2021

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Terry Phoenix, AZ

Almost always direct but during my last call the people I wanted in the first place for my heating issue was ultimately the company that took care of everything. Kappa Air is fantastic and the job was given over or transferred from Seabreeze who did nothing!

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Dianne Cordova, TN

Hasn't let us down until this time. The contractors have always been really good. But this time its been 1 month since our initial call. Contractor took 2 weeks to get out here, then two more weeks to get the part. We then needed to move the time for our appointment day because I got a COVID vaccine appointment and now they have moved it another week.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Fazal Khan Manassas, VA

Usually, I'm very impressed and happy with First American's ability to help with resolving my home issue. However, it took 28 days for First American to order the part for my hot water heater. My family and I were without hot water for almost a month during the winter. I expected better!

5 months ago

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Reply from First American Home Warranty

Hello, Thank you for your feedback. Have a great day.

Feb. 5th, 2021

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Mary Jo Lawrence Oroville, CA

I rarely rate anything the best because there's always room for improvement, however I am happy with this company.

1 month ago

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Reply from First American Home Warranty

Thanks Mary Jo!

Jun. 4th, 2021

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Sharon Wagener Paso Robles, CA

Services are often not local. Refrigerator coverage ought to include ice crushers/beverage dispenser and respective equipment. Also, there should be an option for fireplace coverage.

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 4th, 2021

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Maulet Atlanta, GA

Good service with the company that they use,and also the customer service people and the product that they replace in my home. It’s a good plan to have in emergency, they always get the job done.

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Kevin Urland Emmaus, PA

Good response They are very good with getting your problem solved a little slow on your approval sometime but all in a good way I would recommend them to all home owners and buyers

5 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 24th, 2021

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Lori Barsamian Fresno, CA

The customer service has been excellant. The company representative calls ME with all updates regarding my claim. The hold time has been longer than normal during Covid, but you end up speaking with a real person. I have been with this company since 1998.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Edith Gonzalez Corpus Christi, TX

Depending on the service, I'd love to have companies warranty their service. For example, if a central uniting was installed in the summer, them a follow up for the heater working well should be done. As for First American, the company is trust worthy.

6 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Feb. 2nd, 2021

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Google Walter Moryan @ Amazon.con

Normally... they are so friendly,......:................:............::::::....:...... and dependable. But with this last order but I want to go no one has been communicating and our outlets are still flickering on and off while the ceiling fan is falling apart~.

7 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Dec. 9th, 2020

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Robert Hite

I went all most a month with out AC the contractor was using text messages in stead of call so I all ways noticed late so I ended up spending money on a window unit and when the contractor finally came out it was raining and RS so the next day I spent money out of my own pocket to have my AC fixed it's a 24 year old system I spend more money on fixing it and it's not cost worthy I asked the contractor wouldn't not be better to replace it he responded by saying it's not up to him he made absolutely no effort and I instill paid the 75 dollars and got no receipt

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Joseph DiNorscia Houston, TX

Timely response. Just less coverage than hoped, even with Premium Plan and First Class Upgrade.

1 month ago

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Reply from First American Home Warranty

Hi Joseph. We appreciate your feedback. Have a great day.

Jun. 8th, 2021

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WJB Victorville, CA

Process for claims was somewhat confusing. It took a long time to complete process.

1 month ago

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Reply from First American Home Warranty

Thank you for your feedback WJB.

Jun. 4th, 2021

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Ingrid Pierson Auburn, CA

They have excellent service, but on the higher ticket repairs they allow the contractors to charge so many fees that the repair still becomes too costly. Some are BS fees. Like "The county might require that we have to make changes and bring your system to current standards. Therefore, we need to charge an additional $500." and.... 1st AM won't pay for this... or this... Well, they weren't even around for the county inspection to tell them there needed to be changes. I was the one who had to beg for the HVAC company to send the required docs to get the permit signed off. I was there for the repairs and there was no "county permit required" upgrading done. If First American just allows their sub contractors push extra costs on the insured that's not right. Providing the hardware, that 1st AM buys in bulk straight from the manufacturer is great and I commend them on that business strategy)... .But, limiting the replacement coverage to just direct install and hardware costs leaves the insured holding the bag on the balance of the charges, which are pretty steep. On smaller items, their service is great. But, even with the Eagle Premier package which includes all knobs wheels etc... They wouldn't replace my fan knobs when replacing the fan motor, without the worn out knobs in hand. Nowhere in the policy does it state that you have to have the worn out knobs to get them replaced.

1 year ago

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Reply from First American Home Warranty

Thank you for your review Ingrid.

Oct. 2nd, 2019

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Deborah

It would be nice to call and actually get a person. Things don't always fit in their cookie cutter options so you waste a lot of time going in circles before you finally get ahold of someone. The first 2 times my claims went well and they went through efficiently. This morning I tried to create a service for my AC and they were going to dispatch a company that has very poor ratings. I wanted to cancel so I could get a more refundable vendor and they did help with that. I think they need to vet their vendors. I think they need to do a little bit of research about who they're going to be sending out to their customers homes and if those people have a good reputation.

1 year ago

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Reply from First American Home Warranty

Thank you Deborah for your review.

Sep. 18th, 2019

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Sye

They're pretty good. They don't always follow up but you get call backs for appointments and send me an email saying the appointment was made so that's good. One time my air conditioner stopped working and I called and they sent somebody out. He worked on it and I had to call back a few days later because it started leaking. And that was because the technician didn't get the pan set right so I called another company just to verify. The customer service does a pretty good job. They call and give me what I want or what I need and I usually get a confirmation call no later than the next day so that's a good thing for me.

2 years ago

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Reply from First American Home Warranty

Thank you for the feedback, Sye.

Jun. 17th, 2019

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Anonymous

I think they do a pretty good job but it's a little bit hard to manage. Often times there's not someone in our area to use for contracting but I think they try to make it work. We had a refrigerator door that would not automatically shut so we called them and it was one of those times that they didn't have someone on contract for that type of refrigerator but they allowed us to use another contractor. And then there was some discussion about what was going to be covered and what not. The confusing part was I couldn't remember which way it went but they kept talking about what wasn't covered and they didn't seem to match very well. My only other comment was that the booklet that was sent to me seems to be a different version from what the customer service person was talking about in terms of things that are covered and not. There's a very lengthy list of things that aren't covered.

2 years ago

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Joyce

We've had a couple of claims and they've been very responsible and quick. There was a couple of issues when we first bought the house. A couple of weeks in, the furnace and heating air conditioning went out and we called them and they sent somebody out to replace the unit so it it took about a week or so. Unfortunately, the contractor that they hired to do it everything talked about buying a new thermostat for three hundred and some dollars and come to find out it was only about thirty dollards and it was the wrong one for the unit. And it wasn't working and we ended up paying like two thousand dollars. We had some other people come out and they were the ones that actually found the issue and told me some of the issues and they got it fixed working great. When I called First American, the first contractor they sent out to us was not reputable and they just basically said too bad, we can't do anything about it.

2 years ago

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Reply from First American Home Warranty

Hi Joyce. Thank you for the review. We look forward to servicing you again in the future.

May. 29th, 2019

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Anne Boyette Brandon, MS

Overall pretty good. Slow sometimes on getting service for repairs. It has taken more than 10 days!

2 months ago

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Reply from First American Home Warranty

Thank you Anne for your review.

May. 25th, 2021

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hatter Portland, OR

I don't like that you have completely automated the filing of a claim. I would like the option to talk to a person.

2 months ago

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Reply from First American Home Warranty

Hello Hatter. We do appreciate your feedback. We do offer the option to speak with a customer service representative at 1-800-992-3400. Thank you.

May. 18th, 2021

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Jerry B Sharp Perris, CA

It was hard to understand the CSR, English was not his first language. I'm sorry, but that was mostly the issue on the phone, not the connection.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 23rd, 2021

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Patricia A Lush Sacramento, CA

Been good to me, but wait time is longer than expected from contractors.I haven’t had to use them for awhile, which I appreciate

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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Elizabeth Nathanson Margate City, NJ

The company is very good when you can speak to an agent/representative. The problem is in finding one in a reasonable amount of time.

3 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Apr. 6th, 2021

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DONALD SALAIS Victoria, TX

Because you don't let the buyer pick his/her company to work on your house. You pick someone 2 1/2 hours away and can't get service done for 2-3 days!!!!!

4 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Mar. 2nd, 2021

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Karen Pruett Long Beach, CA

I used re-key my locks on my new home. That transaction was fine. A month later, I had problems with my water heater and American Home Warranty said they would take care of it. Since I am a new home owner, my realtor called back and Home Warranty did not take care of it. Your staff does not know what is covered.

10 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Sep. 21st, 2020

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Mistaree Charleston, WV

Although things were a bit bumpy getting started, we have had positive experiences with our referral companies. The time between putting in a request and getting a response is minimal. We have have reputable companies with competent workers. So far we are very happy that we have First American Home Warranty on our side.

10 months ago

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Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Sep. 3rd, 2020

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Bryce Cunningham Edmond, OK

First America Home Warranty in order to provide overall trustworthinessIn and to help consumers identify solutions please reach out. A vague sense of what you can help with is needed upgraded and improved upon to be understood and to achieve our desidred service.

11 months ago

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Reply from First American Home Warranty

Hello. Thank you for your review. Have a great day.

Aug. 19th, 2020

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Mark Toano, VA

Solid coverage, however their customer support is sometimes hard to work and hard to understand. They also don't seem to track dispatched contractors leaving it to he homeowner to deal with contractors who don't show up or change their appointment at the last minute after the customer has had to wait for more than a week.

11 months ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Aug. 13th, 2020

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Amelia Ross-Hammond Virginia Beach, VA

I was promised a dishwasher replacement and the new one has not arrived

1 month ago

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Reply from First American Home Warranty

Thank you Amelia for your review.

Jul. 1st, 2021

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Stephon

Because they are good, but they need to work on their communication with each other and with their clients. I say this because, a team member forgot to schedule our appointment, until I called to follow up with them on it. Also, we were given a 12:00-5:00 window, and next thing I know, the technician was ringing my doorbell at 10:30 in the morning. He informed me that he was told by First America Home Warranty that he can come early, but I was never notified or contacted to ok that.

1 year ago

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Reply from First American Home Warranty

Hello. Thank you for your feedback. Have a great day.

Jul. 17th, 2020

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Jose Aquino

the online app is good enough to rely on that your service needs will be looked on to by their pprofessionals and they will get some service tech company to contact you. unfortunately, not all service companies like GE have good hard working technicians like that of the excellent service of Appliance Tech Now. GE service Tech are lazy and want to get easy contracts only.

1 year ago

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Reply from First American Home Warranty

Thank you Jose for your your feedback, we appreciate it.

Oct. 24th, 2019

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Adam

I have been with them for over 10 years now. I've stayed with them because of their reliability. My AC went out. It was a bad battery and they fixed it within 3 to 4 days and I was very pleased. A lot of times they use their computers when assigning work orders. I would like to choose those places that have a higher rating so a lot of times I'll ask them if they could relook who they are sending the work order too and a lot of times they will do that. Maybe they should look at the ratings because there are some they have recommended that have been at like a 2 or a 1.

1 year ago

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Reply from First American Home Warranty

Thank you Adam for your feedback, we will definitely look into this.

Sep. 18th, 2019

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Brenda Hattiesburg, MS

I work in real estate, so I have been around home warranties for a long, long time, and I've just found that First American has the best service with the best response time when there is a problem. I have used them for years. Every now and then we have trouble getting something to happen quickly but most of the time they're very responsive. It gives me peace of mind, especially with an older home, that they'll come and make repairs or replace things if necessary.

1 year ago

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Reply from First American Home Warranty

Thank you Brenda for taking the time to provide us with your feedback!

Aug. 9th, 2019

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Anonymous

After reviewing warranty options online, I found First American Home Warranty. They've always been responsive to my needs. Sometimes they take longer than I wanted to get service, but generally I've been very pleased. I've had a number of problems with my dryer. In each case they don't have a specific agent and they've authorized me to find my own. Then I'm quickly reimbursed for any cost.

1 year ago

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Reply from First American Home Warranty

Thank you for providing us with your feedback, we appreciate it.

Aug. 7th, 2019

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Judy Pittsboro, NC

I used the warranty twice once for the water heater leaking. They came and replaced the water heater then told me they needed to do some upgrades to bring the water heater up to code. I had to pay extra for that then they said they needed to install a pressure regulator because my water pressure was too high and so there was another service charge for that. Another time they repaired an electrical problem I had in a very short time. It's hard to get through to them but when you do I think they are pretty customer focused.

1 year ago

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Reply from First American Home Warranty

Thank you Judy for taking the time to provide us with your feedback. We appreciate it.

Jun. 20th, 2019

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Brian Arlington, TN

Several times I have used First American Home Warranty and it's always a good experience. They respond quickly. There is always room for improvement but they seem to get somebody out there quickly and they have a good quality of supplier and the work always seems to be high quality. My water heater was leaking the last couple of weeks and I had a good experience with First American and the vendor that came out.

2 years ago

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Reply from First American Home Warranty

Thank your Brian for your review.

Jun. 25th, 2019

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Christopher Carrollton, TX

So far they seem to provide a good service, we haven't had any problems yet so we keep renewing. One of their plumbers we had problems with, it was very difficult to work with and First American was good and intervened and we got the work completed finally. I wish it was easier to get a new company from the beginning and there was more choices in my area.

2 years ago

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Reply from First American Home Warranty

Thank you Christopher for your feedback.

Jun. 25th, 2019

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Louis Belton, TX

I had a septic system problem and they came out. Although they did not have someone that works on the septic system, I had to find somebody and I paid for it and First American reimbursed me. I like First American Home better than several of the other companies that I've had in the past and I'm more than likely to pick them up again at the end of this term.

2 years ago

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Reply from First American Home Warranty

Hi Louis. Thank you for taking the time to leave us a review and let us know how we are doing. We apologize that we didn't have an in-network contractor available to service. We appreciate your understanding and hope to continue to service your home in the future.

Jun. 17th, 2019

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Jo

I've used the warranty numerous times. We had to use it recently for our pool pump and the gentleman fixed it and everything's fine. We've had some technicians that came out that were bad. I did speak with the manager about pest control which was not very friendly or nice. I would suggest more empathy from the people and managers that customers speak to. I actually had to hold for thirty minutes to speak to him.

2 years ago

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Christina

Most of the time, the service is really good and get things done quick. I have been in my home for months and had to call them three or four times and they have been pretty good at getting things done for me. The first time I needed something with my dishwasher and they got someone out here right away, which was really good, but the second time, it took several days before somebody came.

2 years ago

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Reply from First American Home Warranty

Hi Christina, we appreciate your feedback.

Jun. 3rd, 2019

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