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MBA Dallas, TX

Customer service does great follow up where other companies lack. It’s a good home warranty

1 year ago

Reply from First American Home Warranty

MBA, We appreciate you taking the time to share your five star review with us!

Feb. 27th, 2023

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Alan San Antonio, TX

Best Service at most competitive Pricing. I'm not happy that the deductible/Co-Pay keeps increasing every year though.

1 year ago

Reply from First American Home Warranty

Alan, We appreciate you taking the time to share your review with us!

Jan. 19th, 2023

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Debbie Las Vegas, NV

I requested two service at $85 a piece. Both service cost me $170 for nothing. They did not fix either issue. I requested a refund and they refused. I am very dissatisfied with this warranty company.

3 years ago

Reply from First American Home Warranty

Hello Debbie. Thank you for your feedback. We have reached out to you for additional information.

Jul. 16th, 2021

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B San Diego, CA

Filed a claim for a defected electric stove. The technician was unable to fix it. I have been offer $150 to replace a $3000 electric build in oven. Impossible to speak to somebody in USA.

3 years ago

Reply from First American Home Warranty

Hello B. Thank you for your feedback. We have messaged you for additional information.

Jul. 8th, 2021

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Paul Port Orchard, WA

Worst company to work with! I have been waiting for one month now with out a working fridge! Terrible customer service. At this point I am still waiting for them to fix my not working refrigerator! 1 MONTH!

3 years ago

Reply from First American Home Warranty

Hi. Paul, we are sorry to hear that. At this time, we are doing all that we can to get you sooner service. Thank you.

Jul. 13th, 2021

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Robin Huntington, WV

Horrible service! Continued to send sub par contractors to my home. I even asked for a different contractor and couldn’t get one... there is cheaper and better options available

3 years ago

Reply from First American Home Warranty

Hello Robin. Thank you for your review. We have messaged you for additional information.

Apr. 26th, 2021

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Zafar khan ,

Our hot water heater broke They sent two technicians, birth said they couldn't fix it for a month. How ridiculous? Don't buy this warranty. They are useless!!!!!!! NO customer service either!!!!

3 years ago

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K Waterman Smithfield, VA

Horrible. No loyalty. Scammers. Refusing to honor my warranty! Demanding "modification" fees. Check out Facebook group under FAHW SUCKS! So many angry customers. Do NOT waste your money on this scam company.

4 years ago

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Kathy S Mesa, AZ

If I could give a zero I would. Our washer has been serviced 11 times in the last year. I am currently going on 3 weeks waiting on a part, unacceptable. FAHW should not be providing service in rural areas period.

4 years ago

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Jeff

When I had a issue with my home, I had no problem getting the service that I needed.

4 years ago

Reply from First American Home Warranty

Great to hear Jeff, thank you for your review.

Jul. 10th, 2020

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Jim

Over the years they have consistently provided me with outstanding service and warranty coverage

4 years ago

Reply from First American Home Warranty

So great to hear, Jim. Thank you for your review.

Jul. 10th, 2020

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Danny Alvarez

Great service and they do what they can to give you the best company to assit you .

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Jerry Romero

The overall service is great, some delays due to service providers delays but overall great value.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Xenia Ramos

Great customer service , They go out of there way to help you find what you need

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Angela Bibile

There servics are quick ,and mostly they send people with 100% knowledge and polite.

4 years ago

Reply from First American Home Warranty

Thank you for your feedback. Have a great day.

Jul. 9th, 2020

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Thomas Humble, TX

Very easy to work with and they have a great group of contractors who are honest and reliable.

4 years ago

Reply from First American Home Warranty

Thank you Thomas for your review

Jun. 25th, 2019

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Sundar Ganesh Bothell, WA

The worst Service you you will ever come across , there is nothing g covered as part of home warranty there is always nothing covered it’s better to live without First AM in peace.

4 years ago

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Steven Marietta, GA

My AC has a problem...they sent a contractor and said nothing wrong...now the AC stops working...but they still try to collect $75 service fee for not servicing...

5 years ago

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Tyrone Midway, FL

When I had a problem with my A/C and dryer at the same time my coverage kick in no questions ask

5 years ago

Reply from First American Home Warranty

Hi Tyrone. Thank you for your review.

Jul. 1st, 2019

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Mario camacho Indianapolis, IN

DO NOT GET THIS WARRANTY....I’ve been trying to get the AC repaired. Now it’s going on a month and they keep on switching contractors but no repair yet. Worse company I’ve dealt with.

5 years ago

Reply from First American Home Warranty

We appreciate your feedback and look forward to being able to address your concerns directly with you.

Jun. 27th, 2019

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Paul Grady Greenback, TN

Very good and reliable service with excellent response to requests for needed repairs.

5 years ago

Reply from First American Home Warranty

Hi Paul, thank you for your review! We appreciate it!

May. 31st, 2019

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Jerry Victoria, TX

American Home Warranty stayed on top of my water heater problem as soon as I contacted them.

5 years ago

Reply from First American Home Warranty

Hi Jerry, thank you for your review.

May. 31st, 2019

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Nivi Norristown, PA

The worst customer service anyone can have. Their customer service reps do not know how to talk. Its based outside USA. They have no sense of customer service. They use bad contrators so they dont have to pay a lot

5 years ago

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Anita Chula Vista, CA

Wonderful service and very nice people. I have been telling my friends how you guys rock

5 years ago

Reply from First American Home Warranty

Hi Anita. Thank you for your kind words. We look look forward to servicing you again in the future.

Apr. 16th, 2019

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Barney Anaheim, CA

Bad service from First American Home warranty, they send companies that don't know how to fix problems covered in their warranty. When contacting main office you get nothing solved. I will not renew with them.

5 years ago

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Manjola Plaku Katy, TX

Is not worthy to pay for. Still my dishwasher is not fixed yet more than 2 months already, bad customer service. They want to pay the Technician my myself and reimbursing my money

5 years ago

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Terri Lyn Zucker San Mateo, CA

Horrible and more horrible. Sent inept, lyng contractors, stupid employees who did not read online messages, refused all replacement of items with bogus excuses. Their neglect is pure evil.

5 years ago

Reply from First American Home Warranty

We have responded to the consumer directly requesting for information.

May. 20th, 2019

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ANDRE Norcross, GA

CLAIM FILED NOV FOR FRIDGE, MICROWAVE, DISHWASHER AND STILL NOT FIXED. THEY DEDUCTED FROM MY CLAIM A 2ND OPINION WHICH WE DIDN'T NEED AND THAT TOOK MONEY FROM THE REFRIGERATOR BUYOUT THEY OFFERED ME.

5 years ago

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Ann Knoxville, TN

Don't use this company. Your out of pocket expenses is much more than what they pay out . I replaced a gas water heater. They don't go into detail as to what they don't cover before u take out the policy

5 years ago

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Matthew Chester San Antonio, TX

Problem: The furnace is stuck on and it's 86 degrees in my child's bedroom. Response from First American: Best we can do is hook you up with a space heater...... Trash company, Waste of Money, Horrible Customer Service

5 years ago

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Cynthia Courtney El Paso, TX

Our washer broke on 5/7. It's 6/12 And we still don't have a replacement. We call and call but never get calls back. We're at the point where we may have to pursue litigation to get them to honor their warranty.

6 years ago

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Justin Wray TX

FAHW is a dysfunctional company. I have made several claims that have been either denied or had significant problems. Several days ago I spent 3 hours on the phone to get it straitened out.

7 years ago

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Israel

I never used and when I tried to use it I didn’t get any help.

3 months ago

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Ms Missy McDonough, GA

I had the misfortune of having this company as my first home warranty company after purchasing my home. They were awful. The technicians did work that lasted 30 days and the company would try to make you pay service fees for the same issue that their techs never truly fixed.

1 year ago

Reply from First American Home Warranty

Hello Ms Missy, we appreciate your feedback and would like to look further into this for you. Unfortunately, we are unable to locate your claim with the name provided. May you provide your claim or contract number, please?

Jun. 6th, 2023

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Alan Neff Phoenix, AZ

First American denied a claim for a washer because the stainless steel drum had a lifetime warranty. They said that if any part of the appliance is under warranty that the entire appliance is not covered by the home warranty.

1 year ago

Reply from First American Home Warranty

Alan, Thank you for sharing your feedback with us. We are sorry to hear that you were experiencing these issues. We were unable to locate your claim with only the name provided. We requested additional information from you privately, but did not hear back. If you are still experiencing a delay, please reach out to us directly and we can assist.

Jan. 10th, 2023

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Bob Biondini Medford, OR

We asked for the top of the line warranty coverage and they failed to mention one specific part of coverage That was available to their customers. When we had a problem and contacted this company it cost us an additional $1500 for coverage. Would not recommend

1 year ago

Reply from First American Home Warranty

Bob, We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Nov. 11th, 2022

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Verified Customer

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Tom Ruggiero Sun City Center, FL

They let the Contractors they hired run a bit wild.

1 year ago

Reply from First American Home Warranty

Tom, Thank you for your comments. We have a great selection of contractors with a dedicated team that work closely to ensure service meets our customers standards. Should you ever experience an issue, please reach out to us so we can assist. We look forward to being there for you the next time you may need us.

Jan. 4th, 2023

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Verified Customer

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Joyce Mason Winchester, VA

I do not like the 8-5 time frame that they give you.

1 year ago

Reply from First American Home Warranty

Joyce, Thank you for sharing your review. Our contractors do set their own business hours and apologize for this inconvenience. We look forward to being there for you, should you ever need us again.

Nov. 30th, 2022

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Verified Customer

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Larry Coonrod Redding, CA

Refrigerate is a lesser value than I had.

1 year ago

Reply from First American Home Warranty

Larry, Thank you for your review. It is great that we were able to replace your appliance. We do our best to match what your current appliance is but cannot always guarantee specific attributes. We will continue to be here for you should you need us in the future.

Nov. 9th, 2022

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Verified Customer

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Belinda Selvera Euless, TX

I asked for help on my AC fan and yet to get a new fan and this was put in 8/15/22.

1 year ago

Reply from First American Home Warranty

Hello Belinda,

We would like to apologize for any inconveniences and delays you may have experienced during the handling of your claim. Please be advised, we contacted EMS HVAC LLC to obtain the parts status. We will contact you directly with the update regarding your claim as soon as EMS HVAC LLC provides the requested information.

Thank you.

Oct. 20th, 2022

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Verified Customer

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Felix Vicino Las Vegas, NV

It's difficult to talk to a real person.

1 year ago

Reply from First American Home Warranty

Felix, Thank you for sharing your feedback with us. We are sorry to hear that you are having difficulty connecting with someone. Should we be experiencing a high call volume, you can also manage your claim online through the Homeowner Center. We look forward to providing you great service in the future.

Sep. 30th, 2022

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Verified Customer

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Helen Beringer Palm Desert, CA

I can't get into my account to print out my contract!! I need to talk to a person!

2 years ago

Reply from First American Home Warranty

Helen, Thank you for review. To access your account, you are able to reset your password on the website by clicking, 'forgot password.' This will allow you to then access your account. We also sent a copy of your contract out to you on September 7. We look forward to being there for you, should you ever need us again.

Sep. 15th, 2022

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Verified Customer

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Tom Webb Augusta, GA

Waiting to get AC restored to service after several weeks.

2 years ago

Reply from First American Home Warranty

Tom, Thank you for your comments. We did request additional information from you so we could further look into your claim, but was not able to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Dennis OKeefe Stuart, FL

3 Days to service AC is not acceptable. This is FLORIDA

2 years ago

Reply from First American Home Warranty

Dennis, Thank you for your review. We see that you cancelled your claim with us. We hope to be able to assist you the next time you may need it.

Sep. 21st, 2022

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Verified Customer

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Castro Ricardo Houston, TX

The contractor assigned to take care of my service request is the worst I have seen in years

2 years ago

Reply from First American Home Warranty

Castro, Thank you for sharing your comments with us. We did request additional information from you so we could look further into what may be occurring with the contractor. We were unable to connect with you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Mark Mixon Casper, WY

Their refferals are not top quality so far.

2 years ago

Reply from First American Home Warranty

Mark, Thank you for sharing your comments. We do complete internal surveys as well as monitor feedback on our contractors. We want to ensure we are providing our customers with the best service possible and will share your comments with our team. We hope the next time you may need us, we will be able to meet your needs.

Aug. 19th, 2022

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Verified Customer

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Ruth Grimes Baytown, TX

Very difficult to reach customer service.

2 years ago

Reply from First American Home Warranty

Ruth, Thank you for your rating. We were not able to locate an open claim with us and requested additional information so we could look further into this for you. Should you still need assistance, please feel free to reach out to us.

Oct. 6th, 2022

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Verified Customer

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Gerald Rutherford Madera, CA

Plumber did lowsy job. Plus outrageous co-pay.

2 years ago

Reply from First American Home Warranty

Gerald, Thank you for being a valued customer. We appreciate all feedback received, as it allows us to see if there is a need for improvement in any area of our service. We hope the next time you may need us, you will give us another chance to meet your needs.

Aug. 9th, 2022

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Verified Customer

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Johnnie Edwards Vicksburg, MS

It's been 10 days and HVAC unit is still out, requested other contractors and was denied

2 years ago

Reply from First American Home Warranty

Hi Johnnie. We do apologize for any inconveniences you may have experienced with the handling of your claim. Our records do confirm that you have accepted a cash payment in lieu of the condenser. Please allow 7-10 business days for the processing and delivery of the check. Thank you.

Aug. 12th, 2022

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Verified Customer

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Dan Acosta Granada Hills, CA

Slow response, no follow up, awful contractors

2 years ago

Reply from First American Home Warranty

Dan, Thank you for sharing your feedback with us. It is our goal to provide our customers with a successful resolution, and we will share your comments with our team to ensure our quality of service meets our customers’ expectations. We hope the next time you may need us, you will give us another chance to meet your needs.

Jul. 1st, 2022

First American Home Warranty Reviews