Name: Choice Home Warranty
Rating: 3.8

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Carol Heil Miami, FL

I think Choice Home Warranty might be the biggest scam ever. While I have used them for small claims and had success, it’s the big claims that they find a way to weasel out of. I had a 10 year old furnace that was maintained meticulously each year by the company that installed it. The internal burners were defective yet out of warranty. CHW claimed that I did not maintain the unit properly despite providing them with all the written invoices over the 10+ years. On a condo I own, the 44 year old furnace needed replacing but the technician they sent could not work on the unit nor did he report back to CHW that they couldn’t work on it therefore CHW would not send another technician. After contacting the original tech multiple times, they failed to return my call. I assume that is what CHW has them do to keep from having to replace an expensive unit. Buyer beware!!!!

1 year ago

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Sri P Chicago, IL

The technician was amazing. He was very knowledgeable and gave us lot of tips on how to save money during winter and Summer. Very friendly as well!! We give him 100 stars.

1 year ago

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Billups Anaheim, CA

So far the technician has done a good job. I cannot give a full review yet as he he hasn't come back to complete the job. He came here for diagnostics for the 1st visit. I am awaiting for his return to install the parts as they had to be ordered.

1 year ago

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Richard Fruge Lafayette, LA

All ProbServices has worked on our appliances before and have always done a great job. The technician is very professional and capable. I highly recommend him.

1 year ago Edited January 10, 2024

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Pat Billheimer Gilbert, AZ

Our AC went out when the Phoenix area temp reached 120 and stayed there. Our 23 year old unit just could not handle it. Choice called out a tech to fix it and he called me to confirm. When he didn’t show, I called him and he said he never got any paperwork. Of course, I wondered how he got my number. Called choice. They sent K&K heating & cooling. Waited over for them to come. They looked at the unit and recommended replacement and sent pictures and report to choice every time they said they hadn’t gotten anything. Finally over a week went by this way and then they acknowledged they had it after I called and complained (multiple times). Then they were in review over a week. My husband got very sick and dehydrated - he’s 79 years old. I called multiple times to get approval for what I thought was replacement no, repair was all they would do. At one point said they were not an emergency service. While I waited, part of my attic collapsed (not covered by home warranty) because there was a leak in the attic. K&K refused to come until I said I would be looking for their replacement. Then they said they would come 3 days later. No Thanks. Found a very nice guy who came and fixed it in 10 minutes in Sunday morning. I gad been asking them for 4 days to please come. The result of choice dragging their feet created a $26,000.00 repair! Would not give me a buy out on the repair so I could get a competent company to to the ac repair. K&K was willing to put in a 5 ton unit since I wanted a new unit instead of 3 ton which my house needs. There’s even a warning on the electric company site to never do this! DO NOT RECOMMEND THEM.

1 year ago Edited January 10, 2024

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Denise C Miami, FL

The sakes person told me everything was covered except a 75 dollar service call fee. No true, as soon as I had a water heater issue basically almost nothing was covered. I did a sink faucet was covered but that was small not major. And my monthly payments basically covered it I decided to cancel my policy after 4 months, did not feel it was worth it.

1 year ago

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robert homan Spring Creek, NV

I have had to file a claim for my garage door opener. It is an old Stanley screw drive, and it decided not to open one morning it just made an awful grinding noise. Choice home warranty sent out a tech and he said it needed to be replaced as it is old and the parts are not available. Choice said the actual door was damaged at first. The door is not damaged. then they said the opener was damaged because the door was frozen closed by the cold weather and that striped the part on the opener, and that is an act of nature, and it is not covered. then they offered me $150.00 for compensation so I could fix the door myself. The repair is around $450-$500 and the warranty is supposed to cover 80%. I would not recommend this company to anyone, shop around. Claim #:182964633

1 year ago

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troy garrabrant Laurinburg, NC

Technician from Longs Heating & A/C, Inc was fantastic, very knowledgeable, polite, respectful and very detailed; an absolute joy to have working on my heating.

1 year ago

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Timothy Lawrence-Rodriguez Jacksonville, FL

Likes: That our monthly membership premiums stayed at $37.50 for 5 years straight. In 2023 it increased for the first time. Dislikes: That CHW didn't repair or replace our wall oven from our claim in 2020. The cash settlement only covered about half the cost of a new wall oven. That CHW didn't accept our claim in 2018 for our defective fridge. We had to shell out about $688 for a new fridge, OUCH! Finally, I dislike how CHW keep sending me email advertisements to sign up for an account. Wish they would stop!

1 year ago

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Barbara Hardin Lithia Springs, GA

Steer clear. Choice home warranty is NOT a BBB business and is classified as "C" by the BBB-- FOR A REASON. I just completed my first claim for a microwave with a broken control panel. I had to pay a technician $65 to assess the problem. He was unprofessional-did not have a business card or receipt for services, pants below his underwear. The determination was the microwave needed to be replaced. I was offered $191 for the same microwave that retails for $449 at Lowe's and Best Buy. Payment was to be in the form of a Lowe's e-gift card, even though I have coverage at Best Buy that includes installation. So, I would pay $453 for the microwave (with tax) + 129 installation + 65 service fee, bringing the grand total to $647. That's an underpayment of $456. How is that at all appropriate for a microwave that just went out of warranty less than a year ago? Also, I opted for a cash payment which will take 30 days. Choice is a giant waste of money. Buyer beware

1 year ago

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Michelle Radford Belton, TX

So far just signing up today and very deceiving. I got an email that said if you sign up in so many hours your service fees will only be $75. Signed up and now it comes through as $85. So I called and got told that is only if I pay the full yearly charge not if I pay monthly. This is deceiving and should just be said upfront however it is no where in the email I received. Off to not having a good feeling about this company Because of this.

1 year ago

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Marvin Methvin The Villages, FL

Very easy to make a claim on automated line. Very quick in attaching a claim & getting back to me by email. I have an appointment already after calling in claim on Saturday

1 year ago

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Marv Spartz Maple Grove, MN

I just signed up for your six year plan. The sign up and follow up have been very professional. I can't comment on service as I only signed up 3 days ago.

1 year ago

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Ronnie Alvarez Jacksonville, FL

I thought they would be there for all my home repairs until I got a slab leak now I have To hire a plumber to Run my hot and cold water through my attic Throughout my house. Very disappointed I cannot take a hot shower Till I get this repaired

1 year ago Edited February 22, 2023

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Alfred Savannah, GA

I've had 2 Claims with Choice and the 1st one was Not Good. The Contractor they Sent Tore Up my Bathroom Floor Looking for a Leak he Never Found. It was 2 rooms over( Approximately 35 feet) from where the Leak was Dectected. The Worst so called Contractor in the Plumbing Business. I ened up Paying out of my Pocket for a Real Plumber coming to my House to Detect and fix the Problem. It took the Detection Guy about 1 1/2 hours to find the Leak and about 30 minutes to pinpoint the leak Exactly within 6 inches. It took the 1st Plumber over 5 hours not to find the Leak and $250.00 worth of Damage to my Batbroom Floor, And not Knowing he went under my sink in the Cabinet and Cut a Hole in my Wall.The 2nd was my Garage Door, In which the Contractor was over 170 miles away. Choice gave me a Date, but after Contacting the Contractor he gave me Another date, which meant I was going to be Without being able to Open my Door for over 10 Day's just to find the Problem, Not Fix it. I Called to Cancel the Job and Hired my Own Garage Door Contrator. This is my First time with Choice and I'm 0-2 with Claims. They Did offer me Another Contractor, But the time it takes to get one, then and Appointment, It was Beneficial for me to Hire my own Contractor with Quicker Results.

1 year ago

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Skip Las Vegas, NV

My jacuzzi tub didn't work properly, so I contacted CHW for service. They said since it was above ground, it wasn't covered. I read the contract to the CHW rep, and said it specifically covered Jacuzzi tubs. CHW arranged for a service call, however the pool service never showed up TWICE! They arranged for another company, Pinnacle pools to check the tub on January 3rd---over 2 weeks from my initial call on December 18th. Pinnacle pools found a bad pressure switch, and said they would have to order one. On January 4th, I got an email from CHW saying they wouldn't cover the switch was above ground. I have now been forced to start an appeal for a system that is covered in the plan! Horrible service from CHW!

1 year ago

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Shauntai McAllister Lithonia, GA

I previously had American Home Shield and since switching to Choice, my premium increased WITHOUT notice as did my service call fee. I have had 2 claims denied and the worst customer service experience with a claims case manager Azfar A . It was clear within the first 60 seconds of the call, he had no interest in resolving my claim issue OR addressing the increase in my premium and service call fee. He stated that their company does not refer to information given on calls to their representatives, only what is entered in their online portal. I am escalating my concerns outside of Choice and will never refer this company to anyone else. I should have stayed with American Home Shield.

1 year ago Edited January 9, 2023

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Patricia Darrow Milwaukee, WI

You find the right company to come out to check out and fix the issue we are experiencing with like furnace, water heater and anything that is covered under warranty plan.

1 year ago Edited January 6, 2023

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G. Semler Brazil, IN

after ab 10 days doing nothing, CHW found a tech that at least looked at our oven and identified the faulty part. Now it takes another 12 more days to get the parts and the tech to come back to install it. Not sure why it took them 1-1/2 weeks and me getting really mad to get somebody out here.

1 year ago Edited January 10, 2024

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Diane Hall Willis, TX

I have not had a refrigerator since December 19, 2022. The first company that was sent out sent a young boy who did nothing. Finally they sent Sears out. By then, it was determined that the refrigerator could not be fixed. I am still waiting for the money to get al new one.

1 year ago

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Candy Spencer Omaha, NE

DID NOT COVER MY PROBLEM It was a pressure valve and so I had to pay out of pocket. I had no water in my home. Was not a Happy camper. We are on a fixed income so that really hurt. If we did not fix. The pressure could build up and Water heater could explode! then we would have a bigger problem.

1 year ago

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Patricia San Antonio, TX

The website states the call center is available 24/7, this is inaccurate, "Our call center is also available 24/7/365." Upon attempting to contact CHW after business hours, there is an outgoing message detailing limited hours. Also, my home is need of a water heater replacement due to a leak and it's 23 years old. They market to have you scheduled with a technician within 4 hours and the service call within 24 to 48 hours. I entered the claim online and the following day I received emails stating they were sorry but they're having difficulty locating a technician in network and to consider the reimbursement option. I opted the reimbursement and CHW only wanted to reimburse an amount that would cover a water heater. Labor and fees to ensure the parts are up to code based on our state would not be covered.

1 year ago

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Christina Ropeter

Paul was very helpful and understanding the problem. He fixed it very quickly. Was very prompt and very courteous. I highly recommending ADS Garage Doors and Gates.

1 year ago Edited April 18, 2024

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James Norfolk, VA

Great service. They call me to confirm dare and time Also, they went over in detail the issues and provided preventative maintenance on my HVAC unit.

1 year ago

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Frank Garner San Marcos, CA

Switched from another popular home warranty company to choice. First impression was good. Contractor showed up on time, was competent and fixed the issue.

1 year ago

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Sylvia Germany-Siugzda Las Vegas, NV

THIS IS THE SECOND TIME THAT I'VE USEDTHE SERVICE OF CHW, AND HAVE HAD GOOD RESPONSE TIME AND A GREAT PROFESSIONAL TO DO THE REPAIR THAT WAS NEEDED AT MY HOME.

1 year ago

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Vivakanand Subnaik

Takes too long to get a technician out to diagnose the problem. It is easy for the technician to claim the problem was caused by misuse rather than normal wear and tear. If this is the case, they collect the deductible and move on. The customer then is out the deductible and still has to replace the appliance or get it repaired after being out the deductible amount.

1 year ago

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Gina Donofrio Lafayette, TN

I've had this service for 3 years. When I used it, service was expedited and prompt. The repair people were of high quality and my problem was immediately fixed.

1 year ago

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Jim Galvin Cathedral City, CA

I had paid for 6 years warranty. When I needed them the first time it took 2 days for them to respond and another 5 days for an appointment. I ccanceled the appointment for both services requested (garbage disposal and refrigerater. I then called to end my contract and get refunded for the portion of the contract not used. I was informed by the rep I could only get back $1450.00 out of $2100. He informed me that was the max they could refund and the remainder $650 would cover 14 months or warranty.

1 year ago

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Marc Hilton Head Island, SC

I appreciated that it only took two days to get an appointment for a technician to come to our home located in a rural area. We were very impressed with the work.

1 year ago Edited January 10, 2024

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Randolph Hanna Orlando, FL

I have been without AC in my home for almost a month now because this company keeps declining repairs and when you call them they give you the run around and tell you they will have someone else call you 4 days later due to there busy schedule which never happens. The technican that looked at my unit said the expansion valve is bad which lead to my coil freezing up causing a restriction in the duct work. No where did the techican say it was a restriction in expansion valve. Choice home said they declined due to dirt in the ac lone that restricted the expansion valve and that's not normal wear so not covered. Then they sent that to the landlord which is out of the country after I told them she's out of the country and they need to contact me. My landlord has made it clear to them that I am authorized on this account. Still trying to get them to get my unit repaired within the policy and they refuse and delay. Oh and I have told them I have an 82 year old in the house that this needs repaired asap.

1 year ago

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Michael Constant East Hartford, CT

Liked that you found someone to replace the water heater. Did not like receiving a massage that I could find someone on my own. Replacement water heater was done perfectly the same day within two hours of your approval.

1 year ago

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matthew mclean Wesley Chapel, FL

I light the fat that the contractor knew that mediately what the problem was I replaced the seal I’m not toilet we were quite pleased and grateful. Thank you.

1 year ago

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Portia Smith Birmingham, AL

I kept getting the run around about getting my claim/parts for my heating system approved! Didn't have compassion for the severity of my issue NOR for the cold, freeze front that was coming into my city! No regards for urgency or importance after I disclosed my son's health problem! Everyone has gotten their money (CHW and the servicing company) BUT MY ISSUE IS STILL NOT FIXED!!! MY CHILD AND I HAD TO LAYER AND BUNDLE UP JUST TO STAY WARM IN THOSE BELOW FREEZING TEMPERATURES! (WHO DOES THAT TO A CHILD WITH ASTHMA?!!)

1 year ago

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Manuel Fors New York, NY

The customer service on the phone is excellent. The technicians are always too far from my house to take the job and those who do take the jobs are not very friendly or respectful of my time

1 year ago

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LT Auburn, AL

First experience with a leaky fridge took months to resolve. Second experience with a non-heating oven was finished within a day. First was very frustrating. Second was amazing.

1 year ago

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Kaaren Prattville, AL

I have used the warranty twice in my first year. I have been very satisfied with the fast appointments and the repair technicians that made the repairs.

1 year ago Edited January 10, 2024

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Bob Frisco, TX

Submit request for AC service and took 3 weeks to get installed. Way too long. Submitted request for an electrician and took 4 days with Choice saying I could find an electrician. It appears that service providers don't like to work with Choice.

1 year ago

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Ronald Earl Smith Atlanta, GA

I called Chice that our Heating was reset Mode to Heat that the System is keeping the House Warm now , So I told that I did not need the Tech to come Over now.

1 year ago

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Tina Garza Houston, TX

CHW representatives always reply quickly to emails or messages. The turnaround on technicians being scheduled is rather quick. This time we did have a few issues, but was resolved.

1 year ago Edited December 19, 2022

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Gary Dixon Camillus, NY

When I signed up for this warranty, I was told that everything would be covered and life is just going to be great. Life has been anything but great with these folks. It takes them over a month sometime to get a service person to your house. Their customer service is sorely lacking. It is really just a matter of deception in lies. When you buy the warranty on the telephone, you connected to someone in the United States and everything feels good but then when you have a claim you’re relegated to some overseas call-center. I will never do business with this company again, and I will dissuade anyone that I know from doing business with them as well.

1 year ago Edited January 18, 2023

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Peter Gamier Painesville, OH

First year I was with home choice warranty I put in three claims one was for a block, drain the other dealt with an oven problem. Both of those problems were taken care of and the people. Who service them were good the third problem. My head was with a water heater. I looked up the company that was coming and they had a one star rating and not one good recommendation. I called Choice HWho service them we’re good the third problem. My head was with a water heater. I looked up the company that was coming and they had a one star rating and not one good recommendation. I called Choice Home warranty and asked if I could have a different. Company they said no so the company they sent came out they charge me $100 to take the old water heater out the $65 co-pay and $$350 for a valve they had me over a barrel. I needed the hot water heater so in all it cost me $515 to get my water heater in. I was looking for another company and I got a call from Choice Home warranty and I renewed my contract I used them again. I had a problem with my refrigerator with the icemaker. Everything was taken care of the technician and everything was covered for my co-pay as it was supposed to be then I called because I had a hose bib in the garage go on me and one on the outside Spicket , they told me they would only cover the two in the garage at the outside, Spicket was not covered because it was outside of the house. Anyone who lives in a Northern community knows that a hose bib is part of having a. A Spicket that is attached to the foundation of the house has to have a hose bib or else it will freeze and you will have a pipe that is split or broken in the contract under plumbing. It specifically says hose bib. They denied my claim because they said that the contract says it does not cover anything outside the house. Well this is attached to the house. Why would you have a hose bib inside your house? You only use them for outside or in the garage and my claim was denied for the hose bib that is attached to the Spicket. That is attached to my foundation outside.

1 year ago Edited December 16, 2022

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Jeannette Oquendo Kissimmee, FL

I like that the appointment was fast and easy online. What I don't like is that I had to pay for 2 deductible for one visit even if it is was for the washer and dryer it was still one trip, one visit.

1 year ago

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Al Seyler Waukegan, IL

Customer for 10 years. Early claims were handled quickly. No claims the last 2 years. Water heater went out. Called in a claim. Took 5 days to get a Technician (family with no hot water. Showers, wash clothes, dishes etc.)to come and tell me it needs to be replaced. Too old to get parts. Choice then says I have to pay $609.00 for non covered cost and then they would order water heater. I asked for the $609.00 to be itemized- they could not do it. I asked to speak with a Manager. They said they cannot transfer calls. I asked for the home office number, they said they did not know it. All Service Reps have the same accent and say the exact same words( they are reading from a card). It is apparent they are offshore and if it not on their card they hang up on you. I asked to take the buy out option but was told no. After 2 weeks of my Family living with no hot water, I canceled Choice went to Home Depot and purchased a hot water heater and the the parts to install for $522.00 . I installed it in 1 hour and we have hot water. I have repeatedly asked to speak with Management, but could not get off the Island or wherever it is. Sick and tired of being lied to and given the run-around. If Management cares or gives a Hoot call me.

1 year ago Edited January 10, 2024

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Michelle Johnson Grayson, GA

Very professional and excellent customer service. Very knowledgeable about my problems. I like the certified plumber and the apprentice experience. Apprentice was very courteous and knowledgeable.

1 year ago

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Diane Caudill Cypress, TX

My microwave stopped working, so I filed a claim. It took at least a day to hear back about an appointment which could not be scheduled for a week. I’m wondering if I had a real emergency how long it would take a repair person to come out. I can’t leave a complete review because I don’t know the outcome of my claim yet.

1 year ago

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aubrey G Nashville, TN

Although before Covid and being referred; I loved how choice completed task at a previous residence. Since my new purchase ; I just can’t get anything fixed and always out of pocket about simple jobs. Depending on the customer representative things could possibly be solved.

1 year ago Edited January 10, 2024

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Sharon Turner Houston, TX

I am very pleased with Choice Home Warranty. So far the technicians they dispatched to check, repair and/or replace appliances in my house have been above average.

1 year ago Edited January 10, 2024

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Nichelle Freeman Round Rock, TX

If I could give a lower rating I would do so. I waited 3 days before being offered a reimbursement option. My husband is a cancer patient and the toilet backed up, I someone to arrive at least the next day. I immediately contracted a plumber to diagnose and make repairs after waiting one day and reimbursement is a nightmare. I was not aware that I had to have the diagnoses approved before the work was done because I did not receive the option for 3 days. Did I mention that you have to firmly request to speak with the resolution department in order to speak with someone that was not outsourced, who was not rude and could clearly speak or understand English? This company is horrible Buyer Beware!

1 year ago

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Rob G Las Vegas, NV

For some repairs and/or service, they come through but do not count on this company covering any big repairs or replacements. According to their policy, they cover water heaters but unless you look at the fine print, they won't cover the tank - which basically IS the water heater. FYI, my water heater was leaking and was not producing hot water. It was deemed unrepairable by the sub contractor/plumber they sent out. Similar thing happened a few years back with my HVAC unit on my roof. If they can repair it, they will but if it comes down to having to replace a item that's costly, they will turn their backs on you and leave you to dry.

1 year ago