Choice Home Warranty
9.4
Overall Score
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da mc Elmhurst, IL
I "bought" the warrantee when we closed on an existing home less than a year ago, a "premier policy" with replacement of repair coverage.
1. Two months after moving in our sump pump alarm went off. They were quick to respond with a plumber guy in a truck; he ripped into my closet wall to get to the pipes and suggested they were frozen. Oops, frozen pipes are not covered. Paid deductible and he left.
2. AC not cooling. Called and guy came out; says its all working fine. Paid deductible and he left. Had neighbor's AC guy come over and fixed it in 15 min.
3. dishwasher not draining. Called and guy came out next day. Found failed parts, and he sent info to Choice. No repairs and no replacement. You see, they have a unilateral policy to "fix or replace" at their discretion. Also they have unilateral policy to "replace or provide cash towards a new unit that I can purchase. They offered $177 for a new dishwasher (which barely pays delivery and installation). They asked how much I wanted for a new dishwasher and I itemized $550 at a minimum. They said $250 was highest they would go. replacement policy? My Ass! We are taking the issue to social media and complaint lines like this, because it is my unilateral policy to do so...
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Aug. 15th, 2019
Chuck in Charlotte Asheboro, NC
Been a customer for over a year, Every time I've needed service the technicians that have come are professional and did the repairs in a timely manner. Would recommend Choice to anyone.
4 years ago
Susan Brownsville, TN
The first claim we made was for complete sewage line stoppage. The man came out and after sitting on the line for over 30 minutes to get approval to do the work hung up and done the job without approval. He informed me he would be glad to come again in the future if needed but he wouldn’t be working with choice again that he did not have time to sit and wait on approval to do the work. The second claim was on my air unit. THEIR service guy informed us he needed to find new coils for the older unit or they would have to replace the unit. Then I get an email from choice informing me that they are denying the claim. That leaking coils is not covered. The third claim was again for the sewage back up. Choice paid only for the line to be snaked. We had to pay another 350$ just for the man to pull the toilet and make the situation worse. He put the toilet back and did not even attach the supply line or bolt the toilet down. So when I saw there was no water and turned the water on the supply line sprayed water all over the place and the toilet slid from me leaning on it and it not being bolted down and the wax ring not being replaced. It took me over an hour to get all the excrement and wax ring off the floor, sink , toilet and cabinets. The man said he would come back with a camera. He never showed up and many calls and messages has not gotten a response from him. I looked the company up afterwards and they had a 1.4 rating with over 100 reviews. I feel very very ripped off by choice. Not only do they not cover crap but they also don’t care how good the people they send over are. We paid roto rooter over 100$ less and they fixed the problem and cleaned up behind themselves. I am canceling my contract and will discourage anyone from using choice home warranty. I wound up paying over 500$ to have a toilet snaked. Never again!
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
Kind Regards,
Aug. 15th, 2019
Lillian Spartanburg, SC
My garage door had stopped working. Choice gave the OK to replace the whole system. Choice has saved me a lot of money & have been very time efficient in finding someone to take care of any problems I’ve had.
4 years ago
Sam K Flowery Branch, GA
I have used Choice warranty for last 1 year and the experience with them is very good and exceptional customer service and i recommend this company for all your home warranty needs.
4 years ago
Review Source
Suzanne
They were polite. My refrigerator broke and they first offered my $736.00 to replace my fridge and that was an unacceptable amount. I had to make an appointment with them for a phone call back that's limited to 15 minutes. I had to wait 2 weeks for the phone call in the meantime I have no fridge. They finally call me back and has adjusted the amount because of all the features on my fridge. They then changed it to $1,199 which is better than the original offer. My biggest issue is They are nit sending me a check or a visa gift card instead I get a Lowes e-card to buy my fridge and I don't have a Lowe's near me plus they are the most expensive when it comes to their appliances. We should be given an option on how we receive the money and not told where we have to go to get it.
4 years ago Edited January 10, 2024
Reply from Choice Home Warranty
We strive to provide the best customer experience therefore; we regret to hear that you had a less than satisfactory experience. Our Consumer Advocate Department will internally address this matter and contact you shortly to address your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Aug. 9th, 2019
Darlene Corpus Christi, TX
At this time, my rating is high because of the interaction I had with the agent in finding us the best fit for our needs. We have high hopes that this will continue for our extended relationship with this company.
4 years ago
Kristina Gregory Kingston, TN
They understand that I have my own technicians that I like to use and allow me to do that and refund the parts and labor. The time to get a live agent has decreased over the past year, so thank you.
4 years ago
Josephine Louise Buchanan Newton Grove, NC
I bought a policy from Choice Home warrenty in the beginning of 2019. I asked many questions mainly if they had technicians that serviced our area. We live outside a small town. Well Lo and behold my well pump went out. about a month after I paid for the service, I went without water for 4 days. I had to find my own plumber. Same thing happened with a burst pipe later. Then my AC I went a week while they tried to find a tech. Three people with major health issues they were aware of and no ac? again we had another plumbing problem . Thats 4 major problems plus we also had and electrical problem as well. I am not happy with the service so am not going to renew my contract. Out of pocket expenses so far this year with the fee Choice has was well over 3800 dollars out of my pocket. Im going to set aside 250 a month in a savings account to pay for repairs myself. Less aggrivation and I can find my own contractor.
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 24th, 2019
Michael Mantlo Laurel, DE
I have no idea how effective or reliable CHW will be, as I only purchased the policy yesterday. It's a little ridiculous asking me to review CHW now. But I can state that their sales representatives are a little heavy-handed, and they need to let customers take the time to investigate and digest the way all this works at thier own pace. The high pressure sales tactics are a definite turn-off.
4 years ago
Reply from Choice Home Warranty
We thank you for joining our family and appreciate your feedback. In regards of your concerns with our Sales Represnatives we have forwared your comment to the Director of Sales in efforts to promote our highest level practices and quality assurance amoung our represnatives.
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 19th, 2019
Brenda Groveport, OH
I paid for a service technician to check my AC Unit he said a couple vents were closed but everything checked out ok. He left and we were still had the same problem. I had to go on line and set up another service call in less than a week. A new company was sent out. He told us the unit had no Freon . He said right up front your company does not usually approve the replacement. 1st issue the original service call and shoddy service collected for the service call and did not see the problem.
2 nd issue what exactly is covered on AC/ Heatpump if it goes out? If I purchase a new unit is this Warrenty worth paying for?
4 years ago
Reply from Choice Home Warranty
We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Jul. 15th, 2019
Ray Daniels Covington, GA
It's been good for the past 4 years I had 1 problem with my air conditioner it went out 93 degrees my grandma is 89 I couldn't wait so I had to pay another company to get it fixed thought choice home warranty would pay half of the bill not stuck with it but I'm still going to stay with them..
4 years ago
Jose B. Cerda San Juan, TX
From the Originating service call to the assignment of the Servicing Technician, was prompt and very professional. The Servicing Techs arrived early, were very professional and ready for the task at hand,
4 years ago
Byron Yordanoulos Sugar Land, TX
It took one phone call to take care of the problem .The customer service is exceptional. I wish other service companies would follow the standard of service like CHOICE HOME WARRANTY.
4 years ago
Melissa Haralson, GA
My first claim, the guy came and said he needed to get a part. He didn’t come back for 2 months - after I contacted Choice to complain that I couldn’t get ahold of him. My second claim, Choice denied because you said that the repair person said that the unit was excessively worn down, but I was standing right by the repair person when he told your claim person that the unit in the condition of any unit of the same age. The plumbing claim was great, the guy was reputable and responsive and on time! The next plumbing claim, I asked to use the same person. Instead they sent a message that they were using someone rise, when I called him, he said he didn’t have anything from you and didn’t know who I was. I never heard back from him. I’m
giving you a 2 Star because I did like the one plumber you sent. And your sales people are nasty! I finally blocked their number after they called every other day. One of them didn’t realize I had answered and he was talking to some other guy and using the F-word, which doesn’t in itself offend me - but it does in a sales call.
4 years ago
Reply from Choice Home Warranty
We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty
Regards,
Choice Home Warranty
Jul. 9th, 2019
H Leon Hardy Copperas Cove, TX
I have been American Home Shield since 1997, on 4 April 2019 I was reviewing an ad about Choice Home Warranty. I compared the prices and saw the offered military discounts and a few other deals. I agreed to give them a try and told them what AHS was covering. They provided the same coverage. I kept AHS until the current contract expired just in case... good thing I did.
5 May I had two issues that required a service call, dryer and ice maker in the refrigerator. The tech came out to check both items. I paid him he ordered the parts. Serval days later I was told the icemaker wasn’t covered because it was part of the water dispensing system. I could protest I did and they did a onetime approval. I called to cancel but I was assured it wouldn’t happen again.
Two weeks past neither items weren’t repaired, I did not hear from the repairman. I contacted Choice 4 or 5 times was assured it would be repaired within a day. My concern was elevated to the resolutions department. They NEVER contacted me unless I call.
3 June was the last time I contacted them to cancel, they tried to get me to stay, they contacted the repairmen he once again told them he was expecting the second part the next day. I said not cancel.
I was told I would receive $1100 back from my $1700 payment (3-year contract). this is less than two months. She claims they need to recoup their money for parts ordered, tech coming out, etc. After I explained she was incorrect, I was told I would be getting back $1300. I am considering a small claims lawsuit, contact the Texas State AG office about their service etc.
Here is the kicker, the day after I canceled, I called AHS, the tech called same day, asked what was wrong, and for the name and model of dryer and fridge. He made an appt for the next day with parts in hand. It took him 10 mins to replace the part for the dryer. He had to order the part for the icemaker and it was replaced a week later. The parts were different than the Choice Tech said and it was not part of the water dispenser. Their customer service wasn’t that great.. I received a refund, I paid them in advance (do not do that) and with two months of service, I lost $300+. I am glad I am out of that contract.
They are cheaper, it’s not worth getting Choice.. it’s not always about the money!
4 years ago
Reply from Choice Home Warranty
Thank you, for you feedback as we regret losing you as our customer . We take customer feedback seriously and have provided your message to our Director of customer affairs for qualtiy and tranining purposes.
Regards,
Choice Home Warratny
Regards,
Choice Home Warratny
Jul. 5th, 2019
Kathy from Scottsdale Scottsdale, AZ
I really cannot rate Choice Home Warranty at this time. I reviewed the website and checked the reviews. A few minutes later Kendra contacted me in regards to a policy. She was very determined to get our business by offering discounts, but not pushy. We waited a few hours and then called back and signed up. We have had some bad experiences with Home Warranties, so until we have a need to use the service, I will give a negative or positive review. Kendra was excellent though.
4 years ago
Reply from Choice Home Warranty
Thank you for your feedback we are glad you have joined our family.
Jul. 8th, 2019
George W Broken Arrow, OK
Could have been a 5/5.
Detractors: the time from start to resolution of the claim was over 3 weeks. 1st tech was unprofessional.
Positives: 2nd tech saved the bacon absolutely wonderful tech (Climate Experts <- 5/5 for him) went well above the call of duty to help us get by while waiting on replacement parts that had been misordered by dispatch.
4 years ago
Bill46 Durham, NC
Had problem with a/c not working recently. Technician showed up less than 24 hours after claim submitted and fixed problem. I could not be more impressed with the quick response and competence of technician.
4 years ago
Ashlee W. Mansfield, TX
I'm New to Choice Home Warranty (just switched from AHS). I felt the Representative I started my contract with rushed thru our conversation trying to make sure I was going to start a warranty (like a fast talking salesman), scared was going to change my mind. I had called in a week prior & had a great conversation w/ another who was through & informative, so I already had my mind made up that I was wanting to switch over from our current Warranty... However, If I would have spoke with the 2nd Gentleman 1st I'm not sure I would have made the change. The customer should never feel like they are just a number and that is how I felt. I still made the switch for the simple fact that AHS customer service is less than Par and was in desperate need of change..hope I made a good decision
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.
Jun. 14th, 2019
Rose Cincinnati, OH
This was my first claim on my Choice Home Warranty. I called on a Sunday evening and was helped and had an appointment with a appliance repair person. The repair guy called and was able to come earlier than his scheduled time and fixed my washer.
4 years ago
Beverly Dubin Lake Worth, FL
I have had great experiences with Choice Home Warranty for the past few years. I’ve called in the middle of the night and had service the next day. I’m very pleased with their prompt service and the contractors they use.
4 years ago
Deborah Kissimmee, FL
Very quick to response
I put a claim in 6;30 in the evening that my AC was not cooling down. A technician called me at 8;30 and came over 9pm and got it fixed !
Very impressed
4 years ago
Jorge Martinez Crandall, TX
We have used our waranty like four times now and they always come through. We get service scheduled the next day and things move pretty swiftly. I will definitely buy my warranty again when my contract expires.
4 years ago
W. Young Brandywine, MD
Choice was able to set up an appointment for us to have AC checked. The appointment was set for Saturday morning between 7-11:00 AM. The technician didn’t call, I called for a status of arrival at 10:55 AM. Tech said they were running behind. I received a call at 1:56 PM that the tech was about one hour and 15 minutes away. Waited, no show. I called tech at 4:44 PM, left message regarding an update. Tech called back at 5:06 PM stating that they were in my area, but had another job. Acted as though it was my fault that they were late for my appointment and did not seem to want to come to look at my AC (90 degrees outside). They showed up at 5:45 PM, in a regular vehicle (black SUV). No apologies for been almost 11 hours late . Looked at AC unit, said the compacitor needed to be replaced. Tech said he had one in his vehicle. He replaced the compacitor. The unit started. My husband asked him to look at the thermostat because it would not set. The tech said oh the setting will stop blinking once it cools. The AC never cooled. The tech was there for half hour, did not stay to confirm the unit was working properly.
This was our FIRST experience with Choice and it was not good. Had American Home Shied on another home, never had this problem. Depending upon the result of this situation, may have to go back. Choice was a referral from a family member. Having second thoughts if these are type of technicians they use.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience, therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience, therefore we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.
Jun. 5th, 2019
AAMIR RASHID Houston, TX
I had a leaking washer. The Technician came on May 7 and said that some parts need to be replaced. It will take about 2 weeks to get the parts. Its almost over 3 weeks and the answer I get it that when the part comes we will fix it. I tried to get a date but no answer. I cannot imagine that in this advance age of technology, the parts company or factory cannot provide them with delivery date of parts. First it was 2 weeks, then 29th May and now its indefinite. I need to get washer fixed and have no clue when it will be fixed?
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jun. 5th, 2019
Angel Destin, FL
Not happy at moment. Purchased the home warranty shortly after purchase they called me to increase the length of the contract after a couple of calls we agreed to 3 year agreement. Had our first claim double oven went out, tech came out determined unit needed to be replaced could not be repaired. Was offered a ridiculous price of 30% of what replacement cost would be. I declined the cash offer of 30% to purchase a replacement. spoke with rep. said they NO LONGER offer REPLACEMENT. Only cash value of what they feel it would cost them to replace. I stated that I wasn't concerned with brand but if they could buy one for that cost please do so and have it installed. Said it's not their policy. VERY DISAPPOINTED. claim still not settled my agreement says repair or replacement. I was not informed of the fact they no longer do replacement so contract evidently was entered into fraudulently or with misinformation. As I have only had the policy a couple of months.
4 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. Our Consumer Advocate will message you directly to further address your concerns.
Jun. 5th, 2019
Lou Las Vegas, NV
Sent in a repair request after hours online, and before I went to bed that night had an appointment set for the following morning. The repairman was here with in the times set, very polite and helpful
4 years ago
Patty Sylvester Bessemer City, NC
To be fair, the reason I could only give you a 3 star rating is probably Trane's fault, but it definately reflects on the feedback. Due to Trane's policy of not allowing service companies to have control boards in stock it took Trane 5 days to get the control board to the serviceman. When you add in the 2 day initial response time for the call, it took 7 days to get our air conditioner fixed and all it needed was a new control board. The only reason this call got a 3 star response is that the repairman was great. If not for him you would have got a 1 star review.
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
May. 31st, 2019
John D Naples, FL
I had my first experience in a couple years now and when I called for my plumbing stoppage, the customer service rep was very nice but she told me they would get someone out to me in 3 days. I was not happy about that at all but fortunately I have another full bathroom that I could use. Had I not I would have been really upset. The plumber did a good job when he came .
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
May. 31st, 2019
Myss Scarlet Aurora, CO
We have a couple of properties under Choice Warranty. For the most part they've been pretty good. HOWEVER, this last claim was frustrating and I feel like I've been ripped.
Reported a leak around the shower pipe. I was told it would be covered. The Tech came out and said it may just need to be tighten. He said he may need to get something from the hardware store, but he had to wait for their approval. He charged me and said, once approved he'd come back. He didn't come back, so the next day, I called the Tech's company and was told, my claim was DENIED and they didn't know why. I called Choice was told that the Tech reported, the shower head and faucet needed to be REPLACED, because they were leaking. He didn't tell, me that the day before. He couldn't tell me... Im looking at the faucet, it isn't leaking...it's the pipe above.
I tried to explain that to the, Choice rep and so-called manager. They were trying to tell me what I saw! Stated they don't replace those items. I asked them to send out another Tech to verify what, I was saying, they wouldn't. I was told, I could get a second opinion if, I paid out of pocket for it. I already PAID out of pocket.. for the policy and that deductable. I asked for her supervisor, she said there wasn't one, she was it. However, she could send an email the owner, who had 72 hours to reply. She told me I was listening... basically, because I wouldn't expecting their hogwashed excuses. LOL...I said they didn't have any business integrity or professionalism, because they wouldn't even come see what I was talking about OR explain in person what their Tech reported. Wouldn't tell, me where in the contract it states that, that particular leak ISNT covered. They didn't want to resolve the matter. Im their PAID client, who is totally not satisfied, and unhappy with their service. Sorry,I made referrals and can't terminate. Id return to Fidelity.
4 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
May. 28th, 2019
Charlotte Tweekrem Port Neches, TX
I was with American Home shield for years and only changed to Choice because AHS was so hard to get ahold of. I had a couple of items with AHS that needed replacing and they actually REPLACED it. I need a new Refrigerator now with Choice because they said its too costly to repair but they only offer HALF of the cost of a new one so NO they do not REPLACE your item. Beware
4 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
May. 23rd, 2019
Peakay Wichita Falls, TX
Matt worked with me and he made where I could affird 3 year policy and 5 year if I wanted it that long with no obligations. He did rush me, he explain the home warranty to me.
5 years ago
Robert Trammo Leesburg, FL
Ive had other home warranty companies Choice warranty if by far the best the response time was fast less than an hour the repair people were professional and I couldn't have asked for better .
5 years ago
Glenn Sarasota, FL
Had a problem with my AC unit. Called Choice Home and got a ticket number and was told that I would be contacted within 48 hours. Was called the next day and an appt was made for the following day. Tech showed up on time and fixed the ac. Relatively pain free.
5 years ago
Bob Chandler, AZ
Choice was responsive, but things were a bit confusing because the covered home is a rental property managed by a property management company. There was some communication breakdown at first, but it was resolved. The vendor dispatched also said they aren't familiar with work with Choice, so apparently they are new to the network.
5 years ago
Scott F Plainview, NY
Had to make my first call on my home warranty last week. Customer service was great and connected me to the right person who arrived on-time and got the job done right the first time.
5 years ago
Irene
I am hoping this is a good program, it sounds like it is. I asked the agent I talked to a bunch of questions, as far as I can tell he was very knowledgable. I think the survey should be sent after the 30 day wait time.
5 years ago
Carolyn Louisville, KY
I called for a bad problem with our water heater. Unfortunately, you were unable to send a plumber. I was given the option of using our own plumber. When he called you for authorization it was given quickly. Thank you.
5 years ago
peter calabrese Winder, GA
The tech was great that they sent. When they realized that it would be more efficient to replace the washer, they offered $350. When we realized that the cheapest comparable machine was around $850 we refused the $350 and they had a person contact us about negotiating a better price they offered $500. When I asked he representative why so low, he said that that was what they could get the washer for. At that point, I said to him, why don't you just order it for me and his response at two different times in the conversation was that their supplier was out of the machines and they could not order one. He then apologized for the salesman that sold me the warranty program did not explain to me properly about why they could not pay full replacement I think this is a terrible representation of a company that specifically promises to repair or replace as warrented. . I am not at all happy with this
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW
Apr. 24th, 2019
TJ Knoxville, TN
We have had two technicians from Choice Home Warranty visit our house to repair a switch on our heat and air. One technician broke our system and another technician “was not authorized to repair the problem”. So we spent $65 twice to never get our heat and air fixed. Per the last technician you now have air conditioning but not heat. After a week of multiple contacts to Choice they’ve never advised on how they will fix our issue or if someone is even coming out. So my advice is don’t waste money on a Choice Home Warranty and instead get a service contract with a reputable local vendor.
5 years ago
Reply from Choice Home Warranty
Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Apr. 23rd, 2019
Chris Columbus, OH
The premise of the warranty is great and it paid for the repairs on my HVAC system. However, the “journey” to get it repaired was fraught with circular email conversations asking about proof of repair on something that we could not have known were issues since we just purchased the house 2.5 weeks ago. It came down to me citing a section of the Warranty Contract before they miraculously approved my repairs.
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Apr. 19th, 2019
soontobeexcustomer
I have had this service for a few years now using it a couple of times. Each time they are rude and quick to get off the phone with you. This last time, my dryer broke and the service person said it was the board, which could be replaced after ordering it so I was happy with that. I find out later that they will not fix it and say they are happy to be able to replace the unit (due to cost) but only gave me PENNIES ON THE DOLLAR. I had to come up with over $200 to replace something that could have been fixed with a board. The kicker is you have to wait A FULL MONTH to get your money for the replacement as they have batches of checks going out, and they are behind. I have never had to wait that long (maybe 2 weeks) for reimbursement for anything!!!!!!!!
One more thing, the website says that customer service is open/available 24/7. NOT TRUE. I have called several times to find out if my check has been sent (it hasn't 2 1/12 wks later) but to have them say, "sorry our customer service is closed"!!!!!!!.....really????????????????????????
5 years ago
Reply from Choice Home Warranty
We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Apr. 19th, 2019
Mark P Orlando, FL
Called at 4 AM in the morning for repairs needed for my home had a Plumber and Electrician at my home the very next afternoon and repairs completed promptly and professionally.
5 years ago
MCHENY Appleton, WI
I have been with CHW for over 5 years and gone through over 10 claims. CHW response fast and their customer service is very helpful. Sometimes the contractors are not responsive but CHW will change to a better contractor with your update. The online claim and tracking is very convenient. Overall very good experience so far.
5 years ago
Barry Erb Punta Gorda, FL
The salesman was courteous and professional. He was very knowledgeable and personable. The rate he offered was very affordable and the service offered more competitive prices than my existing but soon to expire plan.
5 years ago
Barbara King Richmond, VA
The electrical problem we had was solved successfully and we are very pleased with the process, the promptness of the electrical company, his expertise and friendliness. This was our first claim and we are very satisfied.
5 years ago
Scott Ooltewah, TN
I just submitted a request for quote and since then, I have received an average of 10+ robo calls a day from them. I block the numbers and they just call from a different number. This is probably standard for any quotes online, but it is actually turning me off to call them when I'm ready to talk about coverage, so beware when you request a quote
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.
Apr. 12th, 2019
Lobizona Port Saint Lucie, FL
I called because the AC was not cooling .
a technician from Yantra air llc , arrived on schedule .
work for a few minutes ask for his $60 check He said was done.
did not said anything else , did not explain what was wrong , did not leave any paperwork to tell me what he fixed.
The house still hot I am going to wait the complete day to give the unit a chance to cool the house , if does not work I will let you know tomorrow if the problem is not fixed I don't want to pay The $60 again .
5 years ago
Reply from Choice Home Warranty
Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
Apr. 10th, 2019
Ian South Orange, NJ
been using them for many years when something goes wrong ( and eventually something does) I can contact them and within a short time I have a specialists come to my home to make the repair, The best part is I always know what it will cost
5 years ago Edited January 10, 2024
