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American Home Shield

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13,613 User Reviews

8.6

Overall Score

American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

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The Good

  • Time in Business
  • Discount Programs
  • Four Flexible Plans
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Referral Bonus
  • Discounted Air Filters
  • Sample Service Contract

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Four Flexible Plans

American Home Shield allows customers to choose between four different home warranty plans: Combo, Appliances, Systems, and Build-Your-Own. The Combo Plan covers major components of all 21 items covered in the Systems and Appliances Plans, including air conditioning and heating. The Appliances Plan covers major components of 10 appliances, including the refrigerator, dishwasher, clothes washer, and dryer.

The Systems Plan covers major components of 11 home systems, including heating, air conditioning, plumbing, and electrical. Finally, the Build-Your-Own Plan allows homeowners to pick and choose 10 items from a list of 21 systems and appliances to cover.

American Home Shield warranty options also include coverage for real estate professionals and contractors. A detailed list of all warranty plans and included appliances and systems is as follows:

Combo Plan

  • Air conditioner and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heater
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums
  • Refrigerators
  • Ranges/ovens/cooktops
  • Washing machine
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice maker
  • Garage door openers
  • Built-in food centers

Appliances Plan

  • Refrigerators
  • Ranges/ovens/cooktops
  • Clothes washers
  • Clothes dryers
  • Dishwashers
  • Built-in microwave ovens
  • Trash compactors
  • Freestanding ice makers
  • Garage door openers
  • Built-in food centers

Systems Plan

  • Air conditioning and ductwork
  • Heating and ductwork
  • Electrical
  • Doorbells 
  • Smoke detectors
  • Ceiling fans
  • Plumbing (including stoppages)
  • Water heaters
  • Garbage disposals
  • Instant hot/cold water dispensers
  • Central vacuums

Add-On Options

  • Electronics Plan by Asurion ($18)
  • Pool and in-ground spa (pool and in-ground spa only $13.33 per month; pool and in-ground spa equipment: $13.99 per month)
  • Guest unit (extend coverage to unit less than 750 square feet: $12.99 per month)
  • Septic pump (available first year of warranty only: $2.50 per month)
  • Well pump serving as home water source ($7.08 per month)

Build-Your-Own Plan

  • Homeowners can add any system or appliance to their plan not currently covered in their chosen package. 

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs. 

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't. 

Referral Bonus

American Home Shield offers a referral program for its customers. If you refer a friend to its services, AHS will reward you with a $25 Amazon gift card. The company's website doesn't specify whether or not you can receive the referral bonus more than once, so check with an AHS representative to be sure. 

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure. 

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

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The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

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The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

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Star Rating

3.9

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13,613 Reviews

Review Breakdown

5 grade

59%

4 grade

12%

3 grade

7%

2 grade

5%

1 grade

17%

Sentiment Criteria

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Raghu Kundurthi Shawnee Mission, KS

In the past 5 yrs, I have had a brand new A/C, brand new HVAC, Dishwahser and a new sump pump ! So , I would strongly urge folks to have the peace of mind and invest in safeguarding your biggest investment , your home! The customer service folks are very helpful, the vendors are all experienced and turnaround timentoncompletenthe job is usually week or two but is driven by the problem.

2 days ago

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Reply from American Home Shield

Hi Raghu. We really appreciate your time in reviewing your experiences with AHS. It's great to hear that you are using your warranty and finding the value in the coverage we offer. We look forward to taking care of your next repair with the same level of service.

Jul. 29th, 2021

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Karen Mohler Yelm, WA

2 requests from AS the same week! #1 was septic alarm going off turned out to be a simple fix..running toilet. Contractor is to return and replace "toilet flapper.' Contractor was professional, on time and respectful. Communicated what he was doing the whole time. #2 was and electrical issue with outdoor under the Eve can lights not working. Again a simple problem easily and quickly resolved. Contractor contacted me to reschedule for an earlier time …which was much appreciated. Again contractor was on time, professional and respectful and communicated the problem resolution the entire time. Thank you times two!

1 week ago

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Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 21st, 2021

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Louise Akers Nashville, AR

Initially I had a bad experience, but overall american shield has been great. In our rural area it's hard to find plumbers, electricians, appliance repair, etc. American Home has their home contractors and I don't have to wait weeks or months for someone to get here.

2 days ago

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Reply from American Home Shield

Hi Louise. We are so pleased that you took time to express your thoughts about the service your have received. We really appreciate your patience with us when you had a bad experience and we look forward to meeting your expectations and providing great experiences for your future repair needs.

Jul. 29th, 2021

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Keith Hildebrant Wills Point, TX

We have used AHS 5 times. Each time, they were fast and efficient. I have had no issues. They go above and beyond to make sure the customer is happy. Our AC went on mid July in Texas. They had a company out who had the part replaced in 2 hours. I cannot brag enough

2 days ago

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Reply from American Home Shield

Thank you, Keith for your time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Jul. 29th, 2021

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Mark Cumberbatch Sherwood, AR

Air Conditioning fan went out with temps in the upper 80's. Called in to AHS. A technician was quickly assigned and the malfunction corrected with little fanfare. There is/was an older person in the home so this expedited service was much appreciated.

3 days ago

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Reply from American Home Shield

Hi Mark, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 28th, 2021

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Dr. Theron G. Snider III Albany, GA

The first provided service company scheduled a visit on Friday after the call to AHS on Thursday---Then the company did not came to fix the stopped up kitchen sink on Friday but called and informed us that they only provided the service on Fridays and therefore we would have to wait a week until the next Friday. After several calls and much frustration a different company was assigned for the problem. The second company was able to come on Saturday and did an excellent job in resolving the stoppage problem.

1 week ago

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Reply from American Home Shield

Hi Theron. We thank you for taking time to provide your feedback. We are very happy to hear that you were satisfied with your service experience from the second vendor. We look forward to providing you with a great experience for your next repair need.

Jul. 20th, 2021

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Tariq Farooqui Houston, TX

When someone calls for service it takes a long time to go over the standard contact information in addition to the property info. I have multiple properties and somehow with the upgrades my property info is changed and I cannot correct the information myself. I have 4 properties in the same condo complex with same address but different units. I had the unit number in the description. Somehow the description changed on the online portal. Cannot get the customer service people understand and somehow change the property info to include unit number. When I am on line I cannot differentiate without opening the contract details. Please have someone correct the property information to include unit/apartment number

2 weeks ago

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Reply from American Home Shield

Hi Tariq. Thank you for letting us know about the problem you are having with the apartment numbers being properly assigned. I would be happy to assist your with resolving this issue.

Jul. 13th, 2021

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Susan Church Cedar Rapids, IA

The website makes it so easy to report a claim and get let me know which company has been assigned to come out. I wish there was a way to type comments but perhaps it is better to call and speak with a live person (which is a great option) if needed.The only other 2 things are 1) If there was option to pay more for a plan that allowed us to make an upgrade if/when needed (or pay the difference in price between comparable and desired upgrade) that would be amazing! and 2) Anyone considering a home warranty should know repairs may take significantly longer than if you were paying company directly, as often the parts have to come from a source the warranty company works with.

2 weeks ago

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Reply from American Home Shield

Hi Susan. Thank you so much for your valuable feedback regarding the warranty service. We are so happy that you took time to share this information. I am glad that you enjoy using the website. We continue to make improvements so that more features will be available to our members over time. Thank you for trusting AHS as your home warranty company.

Jul. 15th, 2021

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David T Eckhardt Florence, OR

I have used them for years to take care of problems that can escalate without the fear of costs getting out of hand. Most of their providers are very good at what they do. The ones who aren't are dealt with promptly.

2 days ago

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Reply from American Home Shield

Hi David. Thank you for your positive review and feedback. One of our most important goals is to take the hassle and worry out of home repairs. Thank you for choosing AHS to do that for you. We look forward to being your warranty company for many more years to come.

Jul. 30th, 2021

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Richard Bland Ambridge, PA

Other than waiting on the shipper, the Refer I got was better than the one it replaced. After going through Angies list for a Plummer, I got someone who knew what they were doing.

2 days ago

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Christina Reyna-Carrillo Fowler, CA

Response was timely, representative from service company was timely but problem still continued. Had a second call but hadn't called me back so called another private company who was able to fix problem.

2 days ago

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Ryan Schroeder Wichita, KS

I have needed light switches and a garbage disposal replaced. Set up claims on line and was in contact with contractor almost immediately. Contractors were polite and did good work. Very happy with the whole process so far.

2 days ago

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DeCenzo Las Vegas, NV

While I love the responsiveness of AHS, I am not as impressed with all of the contractors. While one contractor called me almost immediately, the second contractor took almost 12 hours and then can't come out for 3 days.

3 days ago

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Reply from American Home Shield

Hi DeCenzo, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Lorraine Gayden Summit, MS

I have never been disappointed. Sometimes it has taken a bit longer than I expected, but that's because I live in a small town where technicians are not available or not qualified to provide the services.

3 days ago

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Reply from American Home Shield

Hi Lorraine, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2021

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Nellie Suffolk, VA

My hot water tank was leaking. I called them late one evening, they called me with a plumbing company and I had an appointment the next morning at 10 for them to come look at it! It was ixed within a week!

3 days ago

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Reply from American Home Shield

Hi Nellie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jul. 29th, 2021

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Gary Carson

We had a problem, called American Home Shield. We paid a small deductible and the repair was over $8,500! It was handled so quickly. No wuestions, no problems. Very very grateful that we have this warranty! Will absolutely recommend to others!

1 week ago

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Reply from American Home Shield

Hi Gary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 21st, 2021

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Dee Wayman Aurora, CO

We have had American Home Shield for over 20 years and they have been great. If they need to replace rather than fix, they do not argue or try to take short cuts. You go pick out your new appliance. We hope to always have them.

1 week ago

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Reply from American Home Shield

Hi Dee, I would like to thank you for your patronage to American Home Shield over the past 20 years. It is more than a pleasure to have loyal customers such as yourself. I hope you continue to enjoy the coverage we provide!

Jul. 22nd, 2021

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Antonio Buitureida Katy, TX

So far I've made 2 different claims and very satisfied. But this month my monthly rate change from $41 to $53 and didn't expect this changing rate ! I don't know how I'm going to go with rate since I'm in a tide budget since I'm unemployed.

1 week ago

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Reply from American Home Shield

Hi Antonio, Thank you for your feedback bout your AHS service experience.

Jul. 22nd, 2021

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Andrew Harrell Holton, KS

5 stars for on e my realtor gave me the district managers info. Once I got ahold of her it was smooth sailing. Customer service kept telling me there was nobody available in my area anymore and said there were no more options. Somehow options presented themselves the moment the DM took over.

1 week ago

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Reply from American Home Shield

Hi Andrew, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 21st, 2021

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Kim Thompson Birmingham, AL

The service is great. Your processes are well honed. I've had to use the service about three times. I make a call or go online file the request and my job is done. Then within minutes, I get my appointment time with the service person and it's always within a day or two. No down time dealing with the problem. And the service people that come are always excellent.

2 weeks ago

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Reply from American Home Shield

Thank you, Kim. Your positive review means so much to us. We are thrilled that you have had great experiences with our company. We value you as our member and we will work very hard to provide you with this same level of service for each of your home repair needs. Thank you for trusting American Home Shield.

Jul. 16th, 2021

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Willie J Reese Jr Columbia, SC

They always take care of any thing that breaks down in my home recently my air conditioner went out my wife has stage four cancer they got each part but more parts broke down they just replaced it the only thing I suggest is they should of given us a air conditioner just to stay cool that's the type of company I like just like with your cars the insurance people give you a loaner American Homeshield should do that as well

3 weeks ago

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Reply from American Home Shield

Hi Willie. We are so delighted to hear that you have been pleased with the service you are receiving. We hope to provide you with a better experience in future if you may need service for your air conditioining but we are glad to hear that currently the matter has been resolved.

Jul. 8th, 2021

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Mary Mertz Westerville, OH

My air conditioning was not working and it was very warm -- 85 degrees plus outside. I submitted a claim and within 1 day the repairman came and it was luckily a simple fix for him. He told me himself how great American Home Shield is-- they don't argue with him over costs when something is clearly needed. This was my first claim and I'm very satisfied.

3 weeks ago

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Reply from American Home Shield

Hi Mary. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your home warranty company.

Jul. 8th, 2021

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Judy Thompson Columbus, OH

AHS was on the job quickly. My air conditioner had stopped running. The temperature in my home was 88 degrees. My poor dog was panting and restless. I was hot, and miserable in spite of the fans. I contacted AHS via email. Entered my info and the problem I was having. AHS response was quick, informing me that a technician will be contacting me shortly. I just knew that shortly meant weeks from now since this was the time of the season when people are getting their air conditioners maintenanced. I was wrong and surprised, I was contacted by the technician the same day and an appointment was made for the next day. A technician came out the next day, saw the problem and solved it in less than ten minutes. I am very happy that I have AHS and really appreciate how efficient they are. Hats off to AHS!

1 month ago

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Reply from American Home Shield

Hi Judy, thank you so much for taking the time to provide feedback about the most recent air conditioner repairs that were completed. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jun. 8th, 2021

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Melissa Silvas Fresno, CA

It was easy putting in a service request they made all the appointments and stayed with the job till it was fixed. Very happy with the way my repair was handled.

2 days ago

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Reply from American Home Shield

Hi Melissa. It is so wonderful to hear that your repair need was taken care of with ease. We can't wait to provide you with an excellent service experience for your next repair as well.

Jul. 29th, 2021

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Mary Lyn Martinez Acton, CA

It was great response time. They scheduled a repairman as soon as I told them there was a problem. It's simple why I didn't sign up with them before. Glad I did now

2 days ago

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Reply from American Home Shield

Hi Mary Lyn. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you. We look forward to working with you for your next repair need.

Jul. 29th, 2021

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Sunita Dhar Fremont, CA

Timely, responsive and always courteous. We have been customers of AHS for the past 15 years and will not change our home warranty for any other company

2 days ago

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Reply from American Home Shield

Hi Sunita. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS. We look forward to working with you for many more years to come.

Jul. 29th, 2021

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William Alford Milan, IN

It was great. Within 48 hours they had a contractor contact us with an appointment to repair our AC. The repair man was knowledgable about the problem and within an hour he had it fixed.

1 week ago

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Reply from American Home Shield

Hi William, Your feedback regarding your recent AC experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Rodney Vair Henderson, NV

Great insurance to have., I would not have any other home plans. The does excellent work and they do it in a timely manner. they are very knowledgeable in their line of work. I would recommend you to new and old home owners.

1 week ago

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Reply from American Home Shield

Hi Rodney, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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Tom Floodeen Longmont, CO

I entered my request online. Within minutes a vendor was assigned. Shortly after the vendor contacted me. I sent them some photos. They ordered parts. They came and fixed the problem

1 week ago

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Reply from American Home Shield

Hi Tom, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 21st, 2021

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KT Saratoga Springs, UT

I have done one claim with them so far and it was surprisingly easy which I appreciate. The last thing you need when you have a problem with something in your hone is a difficult claim process.

1 week ago

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Reply from American Home Shield

Hi KT. We are so happy that you took time to let us know about repair experience. We are here to take the hassle and worry out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 21st, 2021

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Juanita DeShazior Alexandria, VA

Each time I have called they have been responsive to my repair needs. My last experience found it difficult to locate a repairman, however theyw orked until they found one to do the job.

1 week ago

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Reply from American Home Shield

Hi Juanita. Thank you so much for your feedback. We value your opinion and appreciate your patience with your recent service experience. Thank you for trusting AHS to get the job done.

Jul. 21st, 2021

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Joseph. Cascia Cave Creek, AZ

I had a good experience with your repair person and he helped me understand a few things about the refrigerator that I did not know since it was here when I bought the house. I did appreciate it

1 week ago

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Reply from American Home Shield

Hi Joseph, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 22nd, 2021

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Tyrone Upper Marlboro, MD

Always there for my needs. After problems with my refrigerator several parts were replaced. What ever was going on it did not fix problem. So they came back out for assessment. Spoke with someone in procurement and they replaced refrigerator.

2 weeks ago

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Reply from American Home Shield

Tyrone, thank you for letting us know about the experience with your refrigerator. We are so glad that the issue was resolved to your satisfaction. We look forward to taking care of your next repair need with the same level of service.

Jul. 13th, 2021

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Carla Burnett Columbus, OH

We are happy. We had two things to go out on us at the same time. The plumbing issue is resolved and we are still waiting on parts for our central air. Once that's repaired we will be very pleased. We've experienced some extremely hot days this June and July.

2 weeks ago

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Reply from American Home Shield

Hi Carla. Thank you for taking time to let us know about your repair experiences. We are happy that you have been pleased with the service you are receiving. Thank you for trusing AHS. We look forward to completing the job for your air conditioning soon as well.

Jul. 14th, 2021

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Patricia Cuevas Katy, TX

AHS has been Amazing to my home. Every time I submit a request there are extremely on point and makes sure a professional will be available to reach out and schedule an appt. Long wait times on the phone are the only thing I would say needs to be worked on.

2 weeks ago

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Reply from American Home Shield

Thank you, Patricia. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to providing you with a great experience for your next repair need as well. We appreciate your patience while we work to improve the phone wait times.

Jul. 13th, 2021

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star star star star star

Lou J Stokan Atlanta, GA

When my residence developed an electrical problem, finding an American Home Shield electrician went very smoothly. Electrical Service Professionals did an excellent job in resolving my problem. Their electricians were friendly, knowledgeable, and professional.

2 weeks ago

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Reply from American Home Shield

Hi Lou. We are so happy to hear that your electrical problem was resolved so effectively. We value you as an American Home Shield member and we are so glad to have the opportunity to take care of your home repair needs.

Jul. 13th, 2021

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star star star star star

Mike Armstrong Pearland, TX

AHS has been great to me and my family when it comes to the services needed to maintain the instruments needed to keep my home operation and safe. We truly appreciate what you all stand for and how impeccable the timing has been.

2 weeks ago

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Reply from American Home Shield

Hi Mike, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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star star star star star

Erika Jeffery Bloomington, IL

Our first experience with American home shield was when we purchased our first home and we have loved them ever since. Since first interaction we have on four properties and all have been covered by American home shield and we have never had any real issues that they were not willing to solve.

2 weeks ago

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Reply from American Home Shield

Hi Erika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 16th, 2021

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Bernie Ravenelle Green Valley, AZ

I have had multiple issues with my Kenmore refrigerator and two open calls were made and there was an issues with obtaining parts, so American Home Shield determined that they could not fix appliance after a number of months. So they purchased a new refrigerator. Amazing service!!!

2 weeks ago

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Reply from American Home Shield

Hi Bernie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy AHS!

Jul. 16th, 2021

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Verified Customer

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star star star star star

Marie Hafen Saint George, UT

So far, I no complaints. Great Customer Service: My questions are always answered; The approved Technicians are respectful and very knowledgeable and the replacements appear to be good quality (except for not having a white dishwasher, so I had to chose stainless - I still wish it was white.

2 weeks ago

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Reply from American Home Shield

Hi Marie, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 16th, 2021

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Christa Saint Clair Shores, MI

Every experience I've had has been good but most recent. When I had a large expensive air conditioning break down, AHS could have tried not to fix it but it was not problem. AHS & tech walked through every step and it was seemless. Great warranty!

3 weeks ago

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Reply from American Home Shield

Hi Christa, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 9th, 2021

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star star star star star

Ruth sabella Charlotte, NC

Easy to use, only have had one problem in the many years we have used them. Website wasn't working correctly, thought i had made an appointment for my washing machine and no one showed. Now i just call an speak to a human.

3 weeks ago

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Reply from American Home Shield

Hi Ruth, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 7th, 2021

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star star star star star

Peggy Hemet, CA

Fast and wonderful service providers. We left our other home warranty because of poor service and their service providers were horrible. We had our first service request with AHS in over a year and what a difference. So glad we made the change and will highly recommend them to others.

3 weeks ago

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Reply from American Home Shield

Good afternoon Peggy, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Jul. 7th, 2021

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Theresa Bush Tyler, TX

We bought a 20 year old home last year. With that has been problem after problem with plumbing, electrical issues and of course old I am so glad that we decided to get American Home Shield. They have assisted us in many ways that could have been a lot of out of pocket expense for us otherwise. AHS stands behind their promise to be there when needed. I will always have AHS coverage and recommend it to everyone I know.

1 month ago

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Reply from American Home Shield

Thank you, Theresa. We really appreciate the positive review. We are so excited you are finding the value in your home warranty and we look forward to taking of your repairs needs again. Thank you for choosing AHS.

Jun. 29th, 2021

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star star star star star

Kenneth Dunn North Las Vegas, NV

My garage door started acting strange. I called AHS and they immediately set me up with a specialist that called me in less than an hour. They came the next day and took care of the problem. Without AHS I probably would have wasted a lot of time and money trying to get my issue resolved. I have been a customer with them for about 6 years now. I'm glad I signed up for AHS Coverage.

1 month ago

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Reply from American Home Shield

Hi Kenneth, thank you so much for taking the time to provide feedback about the garage door repairs. We are so delighted that you rate our service as 5 stars, as we strive to provide just that for all our customers. We Look forward to servicing you again soon.

Jul. 2nd, 2021

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Kathryn Dawley Cantonment, FL

They've been great to work with over the many years we've had them. They've been out to fix things from the in ground pool pump to replacing glass 5 burner stove top and a top of the line refrigerator. As a former Realtor I had many customers who used American Home Shield. I never received anything but thanks for suggesting that they consider a home warranty with their purchase or sale. It's an investment in their future. Just like any insurance. There when you need it.

1 month ago

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Reply from American Home Shield

Hi Kathryn, thank you so much for taking the time to provide feedback about the pool pump, stove, and refrigerator repairs. We are so delighted that you rate our service as 5 stars, as we strive to provide just that for all our customers. We Look forward to servicing you again soon.

Jul. 2nd, 2021

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Kathleen Griffin Gilbert, AZ

My experience with American Home Shield has been excellent. Yes, one summer my air conditioning went out, and although the first company to diagnose and replace the unit did not provide the correct unit. Suffice it to say, it was a long summer, and AHS stood behind its warranty and my unit was replaced. With all other calls, I have found the contractors to be knowledgeable, professional and solve the issues. I would not be without AHS.

1 month ago

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Reply from American Home Shield

Hi Kathleen, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 23rd, 2021

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robert kaelin Lehi, UT

I submitted a work request on my air conditioner on line and I received a confirmation within 10 minutes. I was told a service representative would contact me within 24 hours. I received a call from the technician in 10 minutes saying he was in the area and would be there in 10 minutes. He arrived on time and diagnosed the problem replaced the part and was done in 30 minutes. excellent service.

1 month ago

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Reply from American Home Shield

Hi Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 23rd, 2021

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Courtney Las Vegas, NV

American Home Shield has covered parts for my water heater and air conditioning unit. Every time I got service appointments within a day of making my claim. The claim process is easy, their rates are reasonable and their staff is professional. Overall I would recommend AHS in every way. They bring a sense of security for when things go wrong and they cover so many things.

1 month ago

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Reply from American Home Shield

Good morning Courtney, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Jun. 15th, 2021

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Al Groman Virginia Beach, VA

The sub contractors are truly professional, even when dispatched to a product they are not authorized to repair. My recent experience with my Florida water to air heat pump is a classic example.The technician advised me upon arrival that he was heating and cooling trained, but never worked on a geo thermal unit. Fortunately the unit was intermittent and has worked fine for the past week. I have used this companyy for major appliance repairs in the past and both times the diagnostics and repairs were flawless.

1 month ago

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Reply from American Home Shield

Hi Al. We truly appreciate you taking time to tell us about your AHS experience. We want you to know you can count on us to take care of your repairs needs. Please continue to let us know how we are doing.

Jun. 16th, 2021

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