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American Home Shield

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9.2

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LAST UPDATED: March 25th, 2024

American Home Shield® is the founder of the home warranty industry and is one of the market leaders with over 1.7 million customers. Beginning in 1971, the company's goal has always been to protect homeowners from high, unexpected home repair costs. American Home Shield is affiliated with the home service company Frontdoor.

With its extensive experience in the home warranty business, American Home Shield is a trusted name compared to other service providers in the industry. American Home Shield offers a variety of warranty plans, including a build-your-own plan that allows customers to select the individual systems and appliances they'd like coverage for. 

Read American Home Shield reviews below as well as the pros and cons of the company. 

Video Customer Reviews

Mark Calkin Customer Review Video About American Home Shield

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Naomi Greenfield Customer Review Video About American Home Shield

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Theresa Hines Customer Review Video About American Home Shield

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The Good

  • Time in Business
  • Discount Programs
  • Three Flexible Plans
  • Electronics Plan
  • Multiple Fee Options
  • Upfront Contract Information
  • No Home Inspection
  • Discounted Air Filters
  • Sample Service Contract
  • American Home Shield Reviews

Time in Business

American Home Shield has more than 45 years of experience and became the industry founder when it created home warranties back in 1971. American Home Shield now has more than 1.7 million customers and is one of the largest warranty companies in the industry. Being in business for so long is a good indicator that American Home Shield is equipped to give its customers what they want in a home warranty company.

Discount Programs

In addition to its decades of home warranty experience, American Home Shield offers its customers many money-saving incentives, including its Appliance Discount Program. With this discount program, customers save money over MSRP and have Energy Star certified options. Customers can also benefit from American Home Shield's "Refer a Friend" program, which rewards customers with a $25 Amazon gift card for each friend referred. In addition, the company offers discounts on air filters.

Three Flexible Plans

American Home Shield offers a home systems plan, appliances plan, and a combo plan — these plans are known as the following: ShieldSilver™, ShieldGold™, and ShieldPlatinum™. A detailed of what each plan covers is as follows:

ShieldSilver™ Plan
Covers 14 major home systems:

  • Air conditioner
  • Heating units
  • Ductwork
  • Exhaust, vent, and attic fans
  • Breaker and fuse panel box
  • Doorbell and chimes
  • Interior electrical system
  • Ceiling fans
  • Garage door openers
  • Interior plumbing system
  • Toilets
  • Faucets and valves
  • Whirlpool tub motor and components
  • Water heaters

ShieldGold™ Plan
Covers all the systems included in the ShieldSilver™ Plan, as well as the following appliances:

  • Refrigerators
  • Ranges/cooktops
  • Ovens
  • Dishwashers
  • Built-in microwaves
  • Garbage disposal
  • Instant hot/cold water dispensers
  • WashersDryers

ShieldPlatinum™ Plan
Covers all systems included in the ShieldSilver™ and ShieldGold™ plans, as well as the following roof leak coverage:

  • Shingles, tiles, and shakes
  • Flat, non-metal roofing
  • Flashing
  • Underlayment

These plans will cover the majority of homeowner needs, but American Home Shield offers add-on coverage for household electronics, as well as pools and spas.

Electronics Plan

A unique coverage option provided by American Home Shield, offered by Allstate Protection Plans, is its electronics coverage plan, protecting any electronics in your home. Any new products that your purchase will be automatically covered, if eligible. Some eligible products include the following:

  • TVs
  • Home theater systems
  • Desktop/laptops
  • Tablets
  • Printers
  • Smart Home products
  • Headphones
  • Video game consoles (including controllers)

Electronics will be covered for mechanical and electrical failures due to normal wear and tear, as well as unprecedented events, such as a power surge.

Real Estate Plans

American Home Shield provides flexible coverage options for home buyers and sellers, allowing you to shop or sell confidently. The company provides the following plans:

ShieldEssential℠
Covers major home systems:

  • Heating and cooling
  • Electrical
  • Plumbing
  • Rekey service

ShieldPlus℠
Covers all systems included in the ShieldEssential℠, as well as the following major appliances:

  • Kitchen appliances
  • Laundry appliances

ShieldComplete℠
Covers all systems included in the ShieldEssential℠ and ShieldPlus℠ plans, as well as some added services:

  • Roof leak repair
  • One free rekey with no service fee
  • Unlimited refrigerant
  • Coverage for code violations, permits, and modifications

Each plan is backed by a 30-day workmanship guarantee and each includes special member offers. Real estate agents have the added benefit of the American Home Shield Partner Portal to easily track and manage client home warranty plans.

Multiple Fee Options

With American Home Shield, customers pay a trade service call fee for a professional to help them with their problem, then fix the system or appliance or replace it. The three options for this service fee are $75, $100, and $125, which gives customers flexibility in how much they pay each month for their plan coverage. The higher the trade service call fee, the lower the amount the customer will pay each month.

Upfront Contract Information

American Home Shield offers a sample contract on its website, making it easy for customers to get an idea of what the company offers. American Home Shield also states upfront that the company does not require a home inspection in order to purchase a warranty plan and will not limit coverage based on the age of any of your home systems or appliances, making it easier for customers to get warranty coverage.

This upfront contract information helps the customer decide early on if American Home Shield is a home warranty company that will work for their needs.

No Home Inspection

Unlike some home warranty providers, American Home Shield does not require a home inspection or maintenance records before using its services. The company also does not decline coverage based on the age of your systems and appliances. This is convenient for customers who want a simple home warranty process and don't want to worry about a home inspection process to discover what systems and appliances are covered and what ones aren't.

Discounted Air Filters

As part of your AHS customer perks, you can get up to 50 percent off retail prices on air conditioning and furnace filters. American Home Shield will also deliver the filters directly to your home. However, it is unclear whether or not you have to pay extra for delivery, so check with the company to be sure.

Sample Service Contract

American Home Shield has a sample contract available online. According to our research, a majority of 1-star reviews for the home warranty industry involve claim denials that are typically outlined in the contract, such as damage that is beyond the scope of normal wear and tear, damages covered by another warranty such as a manufacturer's warranty, and damages from not following building codes.

American Home Shield ensures that you can see the terms outlined in a sample contract and be aware of the offered coverage.

American Home Shield Reviews

Of the 19,000+ American Home Shield customer reviews on BestCompany.com, 71 percent of reviews are 4 or 5 stars. Satisfied customers frequently highlight the following from their experience with the company:

  • Timely responses and repairs
  • Extensive coverage for all home systems and appliances under on warranty
  • Amiable and knowledgable customer service representatives

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The Bad

  • Customer Complaints
  • Lack of Monthly Pricing Information

Customer Complaints

Common customer complaints for American Home Shield range from rising warranty prices to bad customer service processes. There have also been complaints regarding the company's network of service technicians handling repairs, with some customers waiting days for a local technician only to have multiple faulty repairs. You can read American Home Shield reviews below to find out what else customers have to say about how they think American Home Shield warranty compares to other service providers. 

Lack of Monthly Pricing Information

American Home Shield does not provide any information about monthly pricing on its website. Interested consumers are encouraged to obtain a quote from the company for more information on pricing.

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The Bottom Line

There is a lot of good to say about American Home Shield. The company has extensive experience in the home warranty industry and offers discount programs, extensive coverage of many home appliances and systems, and options when it comes to trade service call fees. Its plan customization makes it simple for customers to find the right home warranty for their needs. 

Being the founder of the home warranty industry, American Home Shield has extensive experience to back up its name. Many warranty companies are not as experienced as AHS, and this may result in quality issues. 

If you're interested in learning more about the American Home Shield warranty experience, such as customer service and claim response time, check out American Home Shield reviews below. The company may be the right provider for you to protect your home's systems and appliances against regular wear and tear and other common malfunctions. 

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Star Rating

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4.0

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33,864 Reviews

Review Breakdown

5 grade

59%

4 grade

12%

3 grade

9%

2 grade

6%

1 grade

14%

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Joan Mobile, AL

Usually easy to use. Overseas call center poorly informed of anything other than is this the last 4 of your card number. The dispatch I has now taken me 4 calls to get a contactor who could handle my issue. I set up a claim Saturday online & it disappeared. Called Monday morning & gave name of company from online Saturday but not in system. Contractor does not do gas. Called back as contractor stated they are not licensed to do gas. I was told I was set up with yet another contractor. Never received email/ text so Called back. Sure enough it was not set up with a new contactor. Finally that person did set up with new contractor. I have now been without heat, hot water or use of my stove for 4 days. Less than good service. Also the 2nd the last person I spoke to on the phone was very rude. No wonder he did not set up the dispatch.

4 months ago

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Reply from American Home Shield

Dear Joan, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 15th, 2023

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donna whitcher Aliso Viejo, CA

The system allows you to file claims efficiently. I don't often care for the companies that get assigned to me. I've actually had to kick a rude appliance repair man for my washer out of my house. Now I check their ratings and request a different company if I need to. That works better for me. I also don't like it when they don't speak English very well. It makes it difficult to communicate a problem. I've had at least 2 situations where they couldn't diagnose the problem. Not helpful and expensive. I had to replace my air conditioner and the reimbursement was far from satisfactory. Read the fine print. What they promise is advertising and what they deliver is in the fine print. Having said that I always feel better that I have the warranty.

4 months ago

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Reply from American Home Shield

Dear Donna, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 7th, 2023

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Stephane Carion Richardson, TX

We're paying $110 a month to AHS, then if something breaks, we have to pay an extra $75 each time you submit a ticket. Then the repair either gets approved by AHS or declined, and if declined, then you have to pay the repair yourself, and we get declined quite often for the stupidest reasons. Also the technicians always inflate the bills so much to AHS. We've seen it happen. They come to our house for a tiny little thing and bill AHS $500+ That is insane. And when AHS declines the claim, we're stuck with the inflated rate. It's ridiculous and definitely not monitored. We are actually thinking of pulling out and just keep the $110/month and put it on the side and we'll call a repair company ourselves.

4 months ago

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Reply from American Home Shield

Dear Stephane, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Jay Landfair Chandler, AZ

For easy to fix items the warranty is worth the money for not having to hassle with fixing things yourself. For large items like air conditioners and invasive plumbing.. the warranty really doesn't help much at all. Some of the service providers are just scammers, others are very good. Either way... you will end up paying for your big ticket items out of pocket if you want it done right. Or you will get a patched up system and continued problems. OR the the small details of your contract will most likely exclude the repair all together. Look up "slab leak" or "Air conditioner repair". They will offer to replace your compressor but you pay for the freon... $3000. Then the "cash out" offer is very very small compared to what you have to pay to get the work done correctly.

4 months ago

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Reply from American Home Shield

Dear Jay, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 2nd, 2023

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Edward Hodgson Montgomery, TX

AHS coverage is lacking. You cover certain parts but don't cover the installation of the parts. I had a water heater replaced and had to pay hundreds to get it installed because the installer wanted the connections to be new. We agree they should be new with a new heater but that should be covered. It was not required by code. Likewise, we got our coil replaced. The installer wanted to replace the plenum and that requires plenum insulation and coating. We agree those were required but not due to code. It's just an installation requirement that SHOULD have been covered by AHS. Instead I had to pay hundreds of dollars out of pocket for the installation. This is NOT GOOD. That's why only 3 stars. your installers were great. they get 5 stars.

4 months ago

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Reply from American Home Shield

Dear Edward, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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J Mac Lancaster, TX

Very disappointed with AHS regarding my work order for my washer. Agents keep giving me the round around for my repairs. Work order put in in July 2023. Took 3 months to get my washer repaired. Continually send Quality Service to repair my machine. Three different repairman came out 4 different time. I had to ask AHS do not send them back to my house. They didn't not know how to repair. Finally the E. Team another contractor True Vine. Repaired on first try. I should not have had to wait for another contractor to be send. I was so frustrated with the several Agents I talk to. Sounded like all reading from a script. I have been with AHS for over 30 yrs. I should have gotten better service. Very unhappy with the service and length of time it took to get my washer repaired. Unbelievable

4 months ago

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Reply from American Home Shield

Dear J Mac, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 31st, 2023

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Kashmiri Hindu Richmond, CA

Like: The provider was assigned quickly on my work and follow-up on what s/he needs to do was also arranged quickly Not Like: 1. The provider told me that I needed to pay out of pocket to cut the wall area where the pipe was leaking and also to cut and install the PTrap. Basically, it was charge to access the area. I am not sure why I should pay that out of pocket. If a pipe is leaking and that is covered, then wherever the leak is that should be covered. 2. I was told he would replace the pipe and then I am not sure if he will reinstall the PTrap on the sink and who will fix the sheet rock he has cut. I believe he was re-installed the PTrap but not sure and another contractor needs to come and do the sheetrock work. All this could have been explained to me after the provider visited the site by the provider or by AHS.

5 months ago

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Reply from American Home Shield

Dear Kashmiri, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Michelle Hall Blair, NE

Dislike customer service very much. Poor. When I called into AHS previously for a disappointing service call and asked how could I get my preferred company the advice was to let AHS know who I would prefer at the next call. I had a situation come up on October 2023 where this issue was addressed except this time, I got online and there was no email request for anything of this type. I filled out most of the request but did not finish the request on the webpage proper as I saw an online chat on the right hand side of the page. I used the chat to see if my preferred company could do the work. When the chat line asked if I wanted to proceed with the request I said, "Yes." When the company finished the work my bank account was charged twice for the one service call. When I called AHS Customer Service to ask them to place one of the two payments taken out back into my bank account they gave me all kinds of excuses, told me I was the reason that this happened, I had placed two orders by using the chat, When I specified that I had not hit submit on the primary webpage and only said, "yes" to the chat, they still gave me problems. The resolution to this was finally reached after two days of phone calls, back and forth, between AHS, myself, and the company that did the service. We actually had to go to a three-way phone call to verify the company owner and dispatch numbers. (which I had given to AHS on a previous call. All of the onus was on myself to prove that AHS had made a mistake, when they could plainly see what they had happened. They could have also looked at the record over the years that I was with them to see that nothing like this had ever happened before. Then to add insult to injury the customer service specialist said that I would have to wait 7-10 business days for the refund! If they can take it out of my account immediately when service is rendered, they could certainly have put it back with the same expediency. Very poorly done by AHS!

5 months ago

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Reply from American Home Shield

Dear Michelle, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 23rd, 2023

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Barbara

I always have to worry if I could trust the contractor you send one guy lied to me and said the air conditioning was contaminated and he wanted 12,500 for new air conditioner so I asked for a second opinion which I got and there was nothing wrong with me fixed a few parts and everything was good so you see I have to always have chest pains but I need them because I'm out of state and property me there and Heat in the desert but I have to be on my p's and q's with these people because they can lie to you the contractors they send out they may be licensed and bonded but they can also be crappy and rip us I've been through it several times American Home Shield needs to check out these people closely or take a closer look at the reputation just because their license and bonded doesn't mean they're reputable I didn't need a new air conditioner that was all b******* to ripped me out for 12,500 dollars thank you for sending out the second opinion and now I'm not red tagged anymore

5 months ago

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Reply from American Home Shield

Dear Barbara, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 6th, 2023

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Cara Tetschlag-Frank

8/28 - requested service 8/31 - Green Wire Bay Area came out to assess….they needed to order parts 9/14 - Green Wire was supposed to show up between 1-4pm, at 3:30pm I called to see if they were still coming. They assured me he would be here between 4-4:30pm. At 5pm they still weren’t here, so called them again and of course the office was closed. The guy finally showed up at 5:40pm. Spent 2 hours here supposedly fixing the problem, but then found another problem. Told me they would need to get approval to order the parts. I called AHS to complain as Green Wire was just flat out awful. 9/18 - AHS sent a different contractor out (Sears) to look at the washer and somehow the washer wasn’t working at all and that technician said that it looked like the previous contractor didn’t actually fix the initial problem. He told me he would need to call AHS to get approval to order that part(s). 9/20 - I called AHS to get an update. They told me that the parts were ordered but that I would need to wait 14-21 days and once the contractor received the parts they would call me to schedule a time to come out and fix it. I asked to speak with a manager. It took them 5-10 minutes to put in contact with someone on the “escalation team” and that person was just as worthless as the first person I talked to. I specifically asked to speak with someone that had more authority than the first person and all I got was someone on the escalation team with no extra authority. I asked for my service fee of $75 to be refunded. He said he would do that and to no surprise said that it would take 7-10 days for the refund to show up. That whole call was over an hour and nothing was resolved and there has been no sense of urgency whatsoever. 10/2 - called for update on the status of my washer….stagnant and keep getting the same answers….parts ordered, you have to wait 14-21 days but then he changed it to say 10-14 (well, it’s been 10 days), still haven’t seen my refund and he tells me I have to wait 14-21 days for the refund which is not what the person told me back on 9/20. By now, I am extremely angry and frustrated so I let the guy know how frustrated I am. He keeps apologizing for how long this has been taking and says “we’ll make it up to you”. I asked him how they were going to do that and he basically repeats everything he had told me about the parts being ordered, the waiting period and that the contractor will call me once the parts are in to schedule a time to come out. I asked “how is that making it up to me? These are all the things that AHS has to do and should be doing since I pay a monthly fee for this service on top of the $75 service fee each time I open a service request!” So over a month without a washer, they refuse to pay my laundromat bills, they refuse to show any sense of urgency whatsoever and I just keep being told the same thing over and over. I told him that after this is all said and done, they will be losing a customer.

5 months ago

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Reply from American Home Shield

Dear Cara, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 3rd, 2023

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Clint TX

Hello, Both times I have used AHS I leave all information with the Sears office with the model and serial numbers of my appliances. They never have any of the parts to fix it when they arrive the first visit. They have to order the parts and arrive on the second visit close to 2 week’s after I call the issue in to AHS. If my Air Conditioner goes out ever in the Summer and it takes almost 2 weeks to fix, this would force me to cancel my service with AHS. Service has to keep a much better stock of parts to help the customer!

4 months ago

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Reply from American Home Shield

Dear Clint, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Nella Bigelow, AR

I have had great success on repairs till my last request . I have put in a work order for gas furnace and I keep getting the run around that there is no one in my area . Fbr has worked on my issues before and did a great job . They are still in the area so not sure what is going on . It is 19 degrees here and I’m afraid my house will freeze and my tenants will move out .

4 months ago

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Reply from American Home Shield

Dear Nella, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Nov. 2nd, 2023

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Chad Johnson Tulsa, OK

Overall, we’ve gotten more benefit than cost with AHS. We’ve had several plumbing issues and beside the $100 fee the rest has been covered saving us thousands of dollars. However, it seems some of the companies contracted are less than stellar and we have been without AC since August 20th. I have been frustrated with the communication and lack of information about this delay.

4 months ago

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Reply from American Home Shield

Dear Chad, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon. Please provide your property address.

Nov. 2nd, 2023

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D Dem Charlotte, NC

For the most part, AHS is a good value. Unfortunately, my hot water heater leaked. I called AHS for ER service as my heater is in the garage, which I paid extra for ER service. AHS was unable to find someone so they advised me I could use my own contractor. We were out of town, but a friend knew a plumber who agreed to come over the weekend. When we returned home, the problem was fixed. I submitted my invoice and was then told AHS needed to approve the work/cost prior to repairs and they refused to cover the cost $1700. Still upset about that.

4 months ago

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Reply from American Home Shield

Dear D Dem, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Nov. 2nd, 2023

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Gail Eden Prairie, MN

The water heater wasn’t the problem. We had Apollo plumbing install a new water heater. They had come out two times to determine the problem. Apparently the problem is was the dip stick which they replaced two times and the water continues to run cold. I’m seeking reimbursement for the water heater. The plumber is coming back out after he contacts your company. Please advise how we can resolve this issue.

4 months ago

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Reply from American Home Shield

Dear Gail, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 31st, 2023

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Jef W Frisco, TX

I am disappointed that AHS is allowing the plumbing contractor to add excessive costs to the replacement of my water heater. $765 in my costs including up charges on city permit and $90 for foam insulation. This is a $1.78 foam piece that can be cut and installed in less than 2-3 minutes. Overall I like AHS but would like that AHS works on behalf of their customers to control the pricing of a repair like this. AHS has the line prices. Customers are held hostage when in need of hot water for washing and cleaning.

5 months ago

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Reply from American Home Shield

Dear Jef, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Karean Wrightson Yorba Linda, CA

The automated service system is limited; doesn't allow a full explanation of the problem being reported. I think we had one occasion where AHS or the vendor allowed us to record (video) the problem being reported. I thought that was brilliant. But our last service call did not. Vendor showed up and fixed the original complaint but noticed another issue while he did that repair. But he completely ignored the new issue and said we'd need to make another service claim. That's b.s.

5 months ago

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Reply from American Home Shield

Dear Karean, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 18th, 2023

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William

they responded very quickly,and got the plumber to replace the hot water heater but unfortunately, the restoration company Edge Restoration that came to dry out the walls and floor, tore everything out to let it dry, never came back to finish the job, it has been over 3 weeks since they were here, try to contact them with no answer! I would never reccomend them to anyone

5 months ago

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Reply from American Home Shield

Dear William, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 16th, 2023

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Marsha Fayetteville, NC

I called to have my dryer fixed. It took almost a week for repair person to show up. She took it apart did what she had to do to it I even paid $50.00 extra to have it cleaned. I got to dry 1 load of laundry before it started make a WORSE noise than it did before. I callback to have repair person come back out and was told it was going to be another 8-9 days for them to show up. So out of the last 3 weeks I’ve been able to dry 1 load of laundry! It’s a pain to load up laundry and go to laundromat to dry clothes. Repair person is supposed to show up today between 8-5, which I think they should be able to give a smaller window of time, not 9 hrs waiting for them to show up!!!

6 months ago

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Reply from American Home Shield

Marsha, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 15th, 2023

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Steven Fort Worth, TX

This company has been very responsive accept for our most recent breakdown and that is the air conditioner. AHS has totally not handled this issue! The first time they sent out a technician to fix air conditioner he basically was told to do the minimal possible to get it running. Within two weeks it was broken again and the same technician was sent out to access repair, this time he was allowed to order a new coil evaporator, which AHS ordered wrong! We have been waiting so far for 10 days,in 104+ degree weather with yesterday being 107 and today a 108 . I have been told that it will be another 3 days to get a very available part and then another 4 days to get it installed maybe! This is beyond unreasonable. Of course my husband have been insistent AHS make this happen sooner to no avail! AHS should be totally be docked for their incompetence! I have lost faith in their ability to put the customer first.

8 months ago

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Reply from American Home Shield

Steven, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Jul. 19th, 2023

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shawn burton

I really like that AMS responds promptly once a service request is placed. However, Their resolution process is very poor. We have the platinum plan and we put in a serice request over a year ago to repair the ice maker and water dispenser on our Samsung refrigerator. In 2022 3 different repairmen and plumber were dispatched and no one could repair it. After several months, we then called and spoke with a customer service representative and he asked if he could sent out another repairmen one last time. We agreed, the repairman came out and it was not repaired. We recently placed a 5th service request to fix ice maker and water dispenser June 2023. A repairman came and said it was the fan. He replaced it but needless to say, it did not fix the problem. We contacted the service contractor and they are now ordering a part. It's been over a year AHS!!

8 months ago

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Reply from American Home Shield

Shawn, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 6th, 2023

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Kimbrelee Austin, TX

I’m not satisfied to find out that the compressor that was replaced 7 months ago has already become the issue for my central AC unit to stop working during the Texas heat wave in June. I researched this part to find out that MANY customers have experienced the same issue. Mind you, I had to wait on this part for several weeks during a cold snap, during which time I had to resort to using hazardous space heaters. Moving forward, I fully expect that this gets rectified and American Shield/American Air use quality parts from reputable manufacturers. I pay for quality service and I expect quality products.

8 months ago

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Reply from American Home Shield

Kimbrelee, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 5th, 2023

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Amy Henry Irvine, CA

We had American Home Shield for one year after the purchase of our home. The good: when I made a service request, they scheduled someone promptly and the technicians generally were good. The bad: the deductibles are high enough to really make you think twice about calling. When we had a microwave that needed replacing, we got stuck in the transition from service to appliance purchasing and it took three long phone calls, each on hold for 30+ minutes just to get someone on the phone, two of which dropped before finishing and I had no way to get back in touch with the person who had been helping me. It is very hard to get in touch with them if you're not asking about something very standard. While it saved us money on several things, it does not save time and we decided not to renew.

8 months ago

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Reply from American Home Shield

Amy, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 5th, 2023

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J K Harrison, AR

AHS is great, however they don't always have the pick of the litter when it comes to technicians in all areas. The last electric tech that was hired did absolutely NOTHING he brought his gf with him who was someone you can't trust to take your eye off in your home. The tech didn't look at the issues just asked what I wanted done and left after not getting an appointment or a call for days when AHS has a 24 hr policy I had to call him, and then call again asking if he even wanted the job, and then randomly a week later he said he'd be in the area and stop by. All he did was ask what's wrong and then take off and a week later after I called AHS to figure out where the status was he called them back a half week later with a wonderfully thought, made up diagnosis and a fake story about a previous home owner doing the wiring when the home was built by a professional and wired by professionals 5 years ago, its a new home, just something wrong with a few areas that happen to just go out recently. He didn't check or look in to it just gave them some half remembered story only talked about half the issues and told them I had a water fountain wired in which I have ZERO WATER Fountains on my property or any thing of the sort. The dude forgot everything we spoke about and made something up to cover his butt and then they denied my claim based off his story so I asked for another tech in my state and they didn't have one. Despite that issue they do cover alot and do help but some times you get what they have available as a tech and you get screwed.

8 months ago Edited January 10, 2024

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Reply from American Home Shield

JK, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Jul. 7th, 2023

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Blake Mount Vernon, WA

I like the process however, I did tell the agent about my dishwasher -the fact that I have Multiple Sclerosis and when I turned , I fell into the dishwasher causing the door to be damaged. The agent knew at the time when. Su m supervisor spoke the repair person and told him that the company does not pay for someone can z?!

4 months ago

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Reply from American Home Shield

Dear Blake, Thanks for bringing this issue to our attention. Please know that I'd like to look into this further. Send your contact info to [email protected] and I'll be back in touch with you soon.

Nov. 20th, 2023

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Phyllis St Louis, MO

I don't like Home sheild sending inexperienced repair men out that lie about the problem and cost us additional money y hiring some one to fix the problem when Home shield could have done it. Home shield need to follow up on their people they send out and report that the problem is not fixable. Many cases its not true.

4 months ago

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Reply from American Home Shield

Phyllis, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again.

Sincerely,

Kim

Nov. 9th, 2023

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Michael Laney Fayetteville, GA

This is the second call out for the same problem and the technician ordered the part today, so I will have to schedule another a third visit to repair my refrigerator. This was a different tech and more knowledgeable than the first, but he didn't have the parts either.

4 months ago

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Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 8th, 2023

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Willie Winchester, CA

You seem to get push back on valid claims or you get service techs that charge 2 to 3 times the standard price. Becuase i ont have the time or access to do most of this myself i have to use something in the meantime. Im not sure how long. The customer service at AHS is good. That is a shining star, but what you get afterwards is questionable.

4 months ago

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Reply from American Home Shield

Dear Willie, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Nov. 3rd, 2023

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Lillian Temecula, CA

Like that I can get problems taken care of at a better then full cost price. Dislike that I can not speak to someone on mainland USA. Also on occasion have found that the workers are not from a first rated company. We seem to pay more and more but do not seem to get top quality help.

4 months ago

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Reply from American Home Shield

Dear Lillian, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah

Oct. 31st, 2023

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Brittania Ballwin, MO

The cost continues to rise and getting a bit expensive especially if there’s a down payment for service. So far this service has saved me $500 but at $77/mo I don’t think that’s a huge return on investment…rethinking this coverage.

5 months ago

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Reply from American Home Shield

Dear Brittania, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 30th, 2023

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Wallace Mesa, AZ

Some times it takes several call to AHS to have a claim completed...other times it works like a charm.......but hearing stories from friends/relatives about different home warranty companies, it seems AHS is better than others for home warranty

5 months ago

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Reply from American Home Shield

Dear Wallace, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 30th, 2023

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Jim McManemon Naples, FL

I have been with AHS for over25 years. I like having covered items protected from disrepair. I don’t like the difficulty to get a supervisor when something goes wrong or when can’t get resolution from regular process. Also don’t like scripted verbiage that often is disingenuous. Very long wait times for a live person

5 months ago

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Reply from American Home Shield

Dear Jim, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Oct. 25th, 2023

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D B Indianapolis, IN

The plumbing for American Home shield has been very unsatisfactory! The appliance repair has been great!! If you have plumbing issues stay away but for refrigerators, washers, dryers, garbage disposal , and water heaters they have been great!!

5 months ago

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Reply from American Home Shield

Dear DB, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Oct. 21st, 2023

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Curtis Haynes Jacksonville, FL

I like the fact that it was easy to schedule my two work orders (refrigerator repair, bathroom sink slow running facets. What I don’t like is: since the initial visit the follow up for both work orders has not been scheduled, nor completed.

5 months ago Edited October 25, 2023

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Reply from American Home Shield

Dear Curtis, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 25th, 2023

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Orlando Tijerino Orlando, FL

Is so sad that o had to reach to an outside source to get my situation resolved . Now with respect to the company that service the ac , he did a fantastic job even thought was a simple fix , but the matter of the fact that I waited patiently 5 months to get it fix is extremely unacceptable

5 months ago

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Reply from American Home Shield

Dear Orlando, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Oct. 11th, 2023

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Lawrence

When I had to use an out of network HVAC tech there was no easy way to get reimbursed for the amount it cost over the $125 standard fee and I finally gave up. When I used their authorized techs it was a much better experience.

5 months ago

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Reply from American Home Shield

Dear Lawrence, Your review is concerning to me, and I'd like to know more about it. Please contact me a [email protected] so I can investigate this further.

Oct. 11th, 2023

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Marc Schumacher

Two AC contractors were called to diagnose and fix our problem in Florida with the AC. The two of them had divergent opinions and were not able to fix the problem. We had to call another company outside of AHS to solve the issue

5 months ago

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Reply from American Home Shield

Dear Marc, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Wade LeCheminant

I was disappointed with A1 Mitchell. They came out to my house and made a repair then a se dart leak in a valve stem appeared which they blames on me as the home owner. (I have video showing they were the only ones to touch the unit). Then AHS sent another company who was amazing. I would give them 10 stars if we could.

5 months ago

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Reply from American Home Shield

Dear Wade, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 4th, 2023

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Sharron Parker

I not happy with the service provided by Affordable Appliance Repair. They have been out 3 times, and my refrigerator is not working properly. They do not answer their phone or return calls. I have texted as well asking the status of the part that was supposedly ordered (9/21/2023). No response as of yet.

5 months ago

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Reply from American Home Shield

Dear Sharon, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Oct. 2nd, 2023

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Akara Queens, NY

They use to be a great company. I’ve heard many horror stories, but never experience. Recently, that changed. I’ve requested to have my service company changed three times because the assigned company cancelled and reschedule, leaving me with standing water in my dishwasher for a week. The agents refused to change companies. Not it’s time for me to change companies. I pay almost $100 a month for the past 7 years, and isn’t allowed to change companies when I have an issue. No thank you

6 months ago

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Reply from American Home Shield

Dear Akara, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 27th, 2023

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Bollipalli

The service is poor and they took 65 days to fix washing machine, it was bad experience to take clothes to laundry mart every week and spent $30. Still they didn’t give me any compensation for the money I spend and the time. The help desk not allowing to talk their manager or manage my to pass my concerns. Almost I callled 15 times to them to get resolved but they called me only two times. It was frustrating experience

6 months ago

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Reply from American Home Shield

Dear Bollipalli, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Sep. 22nd, 2023

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Pam and Bill Gilmer Arlington, TX

America home shield has always in the past been a great company until most recently. I have had a hard time even understanding the person I'm speaking with. Also have had issues with asking why I'm having to pay for something that is not in the contact as something they don't pay for. Then when they say it's there then when I ask for a copy of what they have they say we are unable to provide the information. I have been a customer of theirs for a number of years and now having multiple issues.

6 months ago

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Reply from American Home Shield

Dear Pam and Bill, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 21st, 2023

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Taka Yasuda Irvine, CA

Some agents are not professional and not helpful. They are almost disrespectful. However, some are extremely helpful. It is hit or miss service. One year ago, I tried to cancel the service due to extremely unprofessional and disrespectful experiences with agents and vendor, but were convinced with an extremely helpful agent. I used AHS again lately, and I experienced a same thing. Helpful and extremely genuine agent and lying and disrespectful agent. I am considering to cancel the service.

6 months ago

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Reply from American Home Shield

Taka, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Sep. 13th, 2023

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Val S

AHS is great in assistance in providing professional contractors to make repairs in your home. Currently, I'm waiting repairs on my AC unit I was told by the technician someone would call about a replacement part on my 34 yr old air-conditioning unit, so far its been 3 days and I've made 2 calls to the company and no one has responded back to me. I'm not blaming AHS, I realize its hot which is usually when air-conditioning malfunctions. It's 85 degrees in my home and I'm a senior citizen how long do I need to wait ?

8 months ago

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Reply from American Home Shield

Dear Val, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Michael Simi Valley, CA

I am not happy with the appliance repair process or company. I sent pictures of my rusted dishwasher racks prior to them coming out. They said they needed to come out to evaluate. The technician said the racks would be replaced. Then I received an email from AHS that they would not be replaced because the technician said it was cosmetic only. There is rust in several places on both racks and based upon the amount of rust it is hazardous to my health being a cancer patient. If they knew they weren’t going to coot then why come out and charge me for the house visit. I find it very devious.

8 months ago

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Reply from American Home Shield

Dear Michael, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us.

Sincerely,

Kim

Jul. 20th, 2023

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Christy Kennesaw, GA

I have been a customer now for 4-5 months. I have contacted AHS twice regarding appliances that needed attention. The thing that I am not happy with so far, is the amount of time I have had to wait for my repairs. It took 2 weeks to have my washing machine fixed. After the parts were already ordered and available, it took a week to have a technician come in and repair. I have a microwave that I reported first for repairs and Is not operating yet! Not sure If I will continue unless I see a change soon!

8 months ago

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Reply from American Home Shield

Dear Christy, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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James Tong Boardman, OR

Customer service has always been excellent, professional and polite. Over the decades the price of the subscription has gone up as well as the co-pay. I am hesitant to renew after decades with AHS. Feels as if AHS is less responsive in fixing issues the right way, always doing it on the cheap or using second class vendors. Much more costly to me, but I would rather pay out of pocket and have choices, and to have it fixed or replaced with quality. — Not Amazing!!

8 months ago

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Reply from American Home Shield

Dear James, We greatly appreciate your loyalty to us and thank you again for sharing your experience.

Sincerely,

Kim

Jul. 20th, 2023

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Angela Gales TX

I have had a service request from 6/1 that has not been completed yet. They finally sent a technician on 7/7 to fix my ice maker which is one of three on my request. They are telling me that we are waiting on parts. However they are supposed to be replacing the microwave, so I don't understand why that hasn't been done. Customer service is horrible every time I call no mater what the reason.

8 months ago

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Reply from American Home Shield

Angela, I'm so sorry for the problems you've been experiencing. Please reach out to us at [email protected] so we can discuss this further. Sincerely, Mariah

Jul. 13th, 2023

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Beth Burnsville, MN

Piece of mind is a wonderful thing. With that said, it can be a slow process getting a service call scheduled, technician out to the home, diagnosis, approval for repair or replacement and resolution of issue. When you're working FT out of the home, scheduling appts that don't require you to leave work early is difficult. If you work from home or are retired, it's not an issue. You have that with any service call but getting someone out within a few days can be more difficult with American Home Shield. They have a limited number of providers in their network and you must use them.

8 months ago

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Reply from American Home Shield

Beth, I understand your frustration and appreciate your feedback. Please feel free to contact us at [email protected] so we can talk more about your experience. Sincerely, Mariah

Jul. 13th, 2023

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Tim San Jose, CA

I sent an Email and no one has responded. I've been without a fridge for almost a month. The repair man came out and said it was fixed but it wasn't took them almost two weeks to get back this Thursday. I'm also a real estate agent and small business owner. I would like my 70.00 dollars returned due to the inconvenience and the amount of time i have to be away from the office.

8 months ago

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Reply from American Home Shield

Tim, I'd like to thank you for bringing this to our attention. I apologize for the difficulties you've been experiencing and would like to discuss this more. Feel free to contact me at [email protected]. Sincerely, Mariah

Jul. 5th, 2023