Name: American Home Shield
Rating: 4.0

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Verified Customer

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Yu-Li Parker Columbia, MO

Always a timely response and quick action to solve my issues.

2 years ago

Reply from American Home Shield

Hi Yu-Li,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 12th, 2021

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Verified Customer

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Cindy Hundley Pataskala, OH

Excellent service . Technician was extremely professional .

2 years ago

Reply from American Home Shield

Hi Cindy,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Cindy Miller Blue Springs, MO

Very thorough and helpful but phone wait times are really excessive

2 years ago

Reply from American Home Shield

HI Cindy,
We appreciate your feedback and hope you continue to enjoy AHS!

Oct. 12th, 2021

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Verified Customer

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Chakrapani S Rao Cedar Park, TX

Experience with AHS is so far good and all technicians turned out to be very professional

2 years ago

Reply from American Home Shield

Hi Chakrapani,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 19th, 2021

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Verified Customer

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Shelia Park Forest, IL

When I have called have had a tech at my home within 24 hrs.

2 years ago

Reply from American Home Shield

Hi Shelia,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Oct. 12th, 2021

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Verified Customer

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Angela Adams Fort Washington, MD

Good normally resolves issues fast Recommended company to my sister

2 years ago

Reply from American Home Shield

Hi Angela. Thank you for letting us know about your experiences and that you would recommend AHS. We are truly happy that you are enjoying your home warranty coverage. We look forward to working with you again.

Oct. 12th, 2021

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Verified Customer

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Bradley Wootten Wilmington, NC

I think they have responsive providers and they are local ones as well.

2 years ago

Reply from American Home Shield

Hi Bradley. Thank you for the positive feedback. We look forward to working with you again and providing you with a great service experience.

Oct. 12th, 2021

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Verified Customer

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Thomas Wheeler Tallahassee, FL

Prompt in responding to service requests when needing assistance.

2 years ago

Reply from American Home Shield

Hi Thomas. Thank you taking time to review your service experience. It is great to know your problem was resolved quickly. We want you to know you can always count on AHS when you need us.

Oct. 12th, 2021

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Verified Customer

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Debra Martin Wexford, PA

Very timely. Diagnosed and fix problem within 2 days of calling.

2 years ago

Reply from American Home Shield

Hi Debra. his is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Oct. 12th, 2021

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Verified Customer

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Karol Zeigler South Elgin, IL

They have sent out the correct people to resolve my problem. VERY responsive.

2 years ago

Reply from American Home Shield

Hi Karol. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you. Thank you for trusting AHS.

Oct. 12th, 2021

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Verified Customer

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LINDA WHITTINGTON Paris, TX

Fast service and technician sent was knowledgeable and profresssiona;\l.

2 years ago

Reply from American Home Shield

Hi Linda,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 11th, 2021

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Verified Customer

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Yildiz G Hamrick Snellville, GA

Timely responses, professionalism and most importantly keeping their words.

2 years ago

Reply from American Home Shield

Hi Yildiz,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 11th, 2021

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Verified Customer

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Debbie Shank Dunedin, FL

They are easy to contact and are quick to respond to my problem.

2 years ago

Reply from American Home Shield

Hi Debbie,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 11th, 2021

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Verified Customer

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Brad Hartman Denver, CO

Just fine. Online makes it easy to schedule a service request

2 years ago

Reply from American Home Shield

Hi Brad. Thank you for letting us know how pleased you are with your warranty service. It's great to know you were able to use the website with ease. We look forward to taking the hassle and worry out of your next home warranty repair need as well.

Oct. 11th, 2021

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Verified Customer

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Brenda Biggar Sweetwater, TN

AC repair technician was prompt and had part replaced and running smoothly in less than an hour.

2 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 27th, 2021

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Verified Customer

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Hye Jung kim Honolulu, HI

it was a great experience. He fix the bathroom quickly and accurately.

2 years ago

Reply from American Home Shield

Hi Hye,

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 11th, 2021

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Verified Customer

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valerie johnson Summit, AZ

easy no hassle friendly knowledgeable great customer service

2 years ago

Reply from American Home Shield

Hi Valerie. Thank you for the positive feedback. We appreciate you letting us know how we are doing. We know how important it is to provide you with service you can count on. Thank you for trusting AHS.

Oct. 11th, 2021

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Verified Customer

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Ella Gray Missouri City, TX

Technician was prompt and courteous. He quickly resolved the issue.

2 years ago

Reply from American Home Shield

Hi Ella. It is wonderful to know the issue was resolved quickly and to your satisfaction. We can't wait to provide you with quality service for your next repair need as well. Thank you for choosing AHS.

Oct. 11th, 2021

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Verified Customer

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Pam Katy, TX

Arranged contractors and the service contract was fixed to satisfaction

2 years ago

Reply from American Home Shield

Hi Pam. Thank you for letting us know you were satisfied with the repair. We strive to provide you with quality and efficient service each time you reach out to us. Thank you for trusting AHS to take care of your unexpected home repair needs.

Oct. 11th, 2021

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Verified Customer

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Paula Harrington New Hope, PA

Good customer service, professional and quick response times

2 years ago

Reply from American Home Shield

Hi Paula. Thank you for taking time to write a review. We understand the importance of providing service our members can count on. Thank you for allowing AHS to service your home repair needs. We can't wait to work with you again.

Oct. 11th, 2021

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Verified Customer

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Rafael Utsch Braga Muskogee, OK

Good customer support. Quick to answer and schedule the appointments.

2 years ago

Reply from American Home Shield

Hi Rafael. We are so happy to hear about the prompt service you received. We look forward to providing you with quick and reliable service for your next repair need as well.

Oct. 11th, 2021

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Verified Customer

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YAMILETH CANALES Tulsa, OK

all good, promise of delivery of service was accomplished, thank you

2 years ago

Reply from American Home Shield

Hi Yamileth. Thank you for letting us know about the service you received. We are so excited to know you were pleased and that we met your expectations. We can't wait to work with you again.

Oct. 11th, 2021

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Verified Customer

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nate smith Beacon, NY

I've had wildly different and inconsistent experiences. My dryer was fixed in days. My refrigerator took months

2 years ago

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Verified Customer

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Regina Meacham-Devero Collegeville, PA

The last plumber we had from Royal Plumbing was very professional and great.

2 years ago

Reply from American Home Shield

Hi Regina. Thank you for letting us know how great the plumber was. We want you to be pleased with the service you receive each time you contact AHS. Thank you for being our valued home warranty member.

Oct. 5th, 2021

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Verified Customer

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Rhonda Springfield, MO

Very prompt in service. Customer support is very polite and helpful.

2 years ago

Reply from American Home Shield

Hi Rhonda. We are so happy to hear about your experience. We understand how important it is to provide you with service you can count on. Thank you for choosing AHS as your warranty company.

Oct. 5th, 2021

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Verified Customer

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Robert San Antonio, TX

Seems like rates have gone up and we pay for little things not being to code. I have mixed feelings

2 years ago

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Verified Customer

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Treva Harris

I gave the service 5 starts because the repairman went above and beyond!

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Treva. We are so happy to hear about your wonderful experience. It is great the repair was resolved to your satisfaction. We look forward to providing you with this same level of service again in the future.

Oct. 5th, 2021

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Verified Customer

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Perry Cline Cumberland, VA

Fast, kind and courteous. Fixed my ac unit the very next day!

2 years ago

Reply from American Home Shield

Hi Perry. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that ac issue was resolved to your satisfaction.

Oct. 5th, 2021

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Verified Customer

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William Curtis Buckeye, AZ

They fixed my refrigerator and ice maker it's been working just fine

2 years ago

Reply from American Home Shield

Hi William. Thank you for the 5 star review. We are so happy the issue was resolved to your satisfaction. We look forward to providing your with this same level of service for your next repair need as well.

Oct. 5th, 2021

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Verified Customer

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frank arnold Helendale, CA

Responsive, gets someone out to the house very quickly to solve our problems

2 years ago

Reply from American Home Shield

Hi Frank,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Morris Green Valley, AZ

I needed a locksmith and the visit was scheduled for the next day.

2 years ago

Reply from American Home Shield

Hi Morris,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Mario El Paso, TX

Always responsive. Helped me expedite two plumbing related emergencies.

2 years ago

Reply from American Home Shield

Hi Mario,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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Brenda G McAllen, TX

Repair was done promptly, within 48 hours of reporting claim

2 years ago

Reply from American Home Shield

Hi Brenda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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John Beaumont San Mateo, CA

Had a minor plumbing issue in the bathroom sink. Fixed by AHM quickly

2 years ago

Reply from American Home Shield

Hi John,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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D Jones Archbald, PA

Awesome all around…My problems are quickly resolved in three days the most

2 years ago

Reply from American Home Shield

Hi D Jones,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Peggy Goree Tipton, CA

No problem getting service professionals or replacing appliances if needed

2 years ago

Reply from American Home Shield

Hi Peggy,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 6th, 2021

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Verified Customer

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James Holloman Foley, AL

Overall Good experience, Felt unsure about paying first but it worked out.

2 years ago

Reply from American Home Shield

Hi James,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 6th, 2021

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Verified Customer

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Joann Martinez Round Rock, TX

They are promp in setting you up with companies to schedule service right away

2 years ago

Reply from American Home Shield

Hi Joann. We appreciate your time in reviewing your experience. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Jessica Zoe Ballard Texarkana, TX

HORRIBLE! CAN'T GET SERVICE PEOPLE TO SHOW UP, CAN'T GET CUSTOMER SERVICE ON THE PHONE, CAN'T GET THEM TO FOLLOW THROUGH TO GET SOMEONE OUT THERE WHEN THEY DON'T SHOW

2 years ago

Reply from American Home Shield

Hi Jessica,
I hate to hear about the delay in service to have the washer repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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John Rainsford

very professional. My repair was handled quickly and completely.

2 years ago

Reply from American Home Shield

Hi John. Thank you for the positive service review. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Kent Crawford Houston, TX

Had to call local AHS reps but all turned out okay afterwards. Wait times s too long.

2 years ago

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Verified Customer

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Monique Philadelphia, PA

My experience was wonderful because my issue was fixed in a timely manner.

2 years ago

Reply from American Home Shield

Hi Monique. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really pleased that we could do that for you. Thank you for trusting AHS.

Oct. 5th, 2021

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Verified Customer

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Maryalice Nelson Conyers, GA

American Home Shield set an appointment with an electrician.

2 years ago

Reply from American Home Shield

Hi Maryalice. Thank you for letting us know we were able to help you get your appointment scheduled. We understan how important it is to address service issues in a timely manner. Thank you for choosing AHS.

Oct. 5th, 2021

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Verified Customer

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Kia Barrow

It doesn’t cover enough. Paying $100 for a service charge and the problem is not covered is wasting money for the consumers

2 years ago

Reply from American Home Shield

Hi Kia,
I hate to hear about the denial to have the garage door opener repaired. I would be glad to assist with a resolution to have the repairs completed.

Oct. 7th, 2021

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Verified Customer

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Matt Jaffe Atlanta, GA

Awful experience trying to get replacement microwave. Four weeks now and no authorization even though the contractor came to house and said it needs to be replaced.

2 years ago

Reply from American Home Shield

Hi Matt. Thak you for letting us know the problem you are having with the service for your microwave. I would be happy to speak with you and assist with a resolution to this issue.

Oct. 7th, 2021

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Verified Customer

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Beth Cleary Vero Beach, FL

Always prompt and courteous . Kept us informed through the whole process.

2 years ago

Reply from American Home Shield

Hi Beth. We really appreciate you taking time to write a review of your service experiences. It is always great to hear how pleased our members are. I am very glad that you received prompt and courteous service. Thank you for choosing AHS.

Oct. 6th, 2021

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Verified Customer

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Nicole Lederman Richmond, VA

They have been extremely responsive and completed all of my requests.

2 years ago

Reply from American Home Shield

Hi NIcole,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Oct. 6th, 2021

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Verified Customer

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Catherine Jacksonville, FL

Very quick to act on an issue I had. I was very pleased with the experience.

2 years ago

Reply from American Home Shield

Hi Catherine,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 6th, 2021

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Verified Customer

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Ron Barnett Anderson, CA

To be honest I’ve been very frustrated with AHS. It seems very difficult to get the answers we need. It seems

2 years ago

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Verified Customer

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Sha-Ron Cassel Atlanta, GA

It's never great and things that are covered in the contract always seem to have a loophole and not be covered.

2 years ago