Name: American Home Shield
Rating: 4.1

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Verified Customer

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Diane Madric Wilmington, DE

The contractor was great but dealing with that recording made me mad. Also the price increase does not sit well with me

2 years ago

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Verified Customer

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Bernardine Meyer Sarasota, FL

The one time I used this warranty there was an immediate response!

2 years ago

Reply from American Home Shield

Hi Bernadine. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS.

Dec. 1st, 2021

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Verified Customer

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Paul Gunsauls Redding, CA

They've done what they said they'd do, and in a timely manner.

2 years ago

Reply from American Home Shield

Hi Paul. We are so happy that you took time to let us know about your repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Nov. 29th, 2021

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Verified Customer

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Marianne kalina Escondido, CA

They came when they said and they did what they said they'd do !!!

2 years ago

Reply from American Home Shield

Hi Marianne. Thank you for letting us know how that we took care of your repair needs to your satisfaction. Please continue to let us us know how we are doing. We look forward to taking care of your next repair with this same level of service.

Dec. 1st, 2021

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Verified Customer

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Frances Vasquez Pueblo, CO

It's been 2 1/2 months since I put in a claim for my dryer. My clothes are ruined because the companies they send don't show up. Bed business

2 years ago

Reply from American Home Shield

Hi Frances. Thank you for bring this matter to our attention. I would be happy to speak with you to address this issue further.

Nov. 30th, 2021

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Verified Customer

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Rosie Larry Indianapolis, IN

No issue with service request. Problems taken care immediately.

2 years ago

Reply from American Home Shield

Hi Rosie. We appreciate your time in reviewing your experience with AHS. We want you to know you can trust in the coverage we provide. It's great to hear you have not had any problems with getting your repair needs met. We can't wait to take care of next service issue.

Nov. 29th, 2021

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Verified Customer

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Catherine Cottingham Coeur D Alene, ID

They are very quick in their response to get the problem resolved

2 years ago

Reply from American Home Shield

Hi Catherine. It is always so great to hear when our members let us know about their positive experiences. We do our best to provide prompt and efficient service and we are really happy that we could do that for you. Thank you for trusting AHS.

Nov. 29th, 2021

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Verified Customer

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Barbara Honea Lavonia, GA

The refrigerator was finally installed, but they didn't remove the old one. Was told they would.

2 years ago

Reply from American Home Shield

Hi Barbara,
We appreciate your feedback!

Dec. 1st, 2021

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Verified Customer

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Ryffel L. Fischer Edmond, OK

You made the process easy and experience wonderful. Thank you

2 years ago

Reply from American Home Shield

Hi Ryffe. It is so wonderful to hear that your issue was taken care of with ease. We can't wait to provide you with excellent service again. Thank you.

Nov. 29th, 2021

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Verified Customer

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Consuelo M Chavez Farmersville, CA

Very Prompt Service. Service company sent was very knowledgeable and professional

2 years ago

Reply from American Home Shield

Hi Consuelo,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 1st, 2021

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Verified Customer

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Paul Sacramento, CA

Prompt turnaround time. Knowledgeable technician with resolution.

2 years ago

Reply from American Home Shield

Hi Paul. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your warranty company.

Nov. 29th, 2021

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Verified Customer

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Kristin Tkac Midland, GA

They did not return my calls or have an answer for the difference in their contract in different areas for what is covered.

2 years ago

Reply from American Home Shield

Hi Kristin. Thank you for letting us know you did not hear back from anyone to answer your questions. I would be happy to speak with you to answer your coverage questions.

Nov. 30th, 2021

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Verified Customer

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Cobra Jacksonville, FL

Service is good, reliable, but at a cost. Initially there was not a $75 fee when request service.

2 years ago

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Verified Customer

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Paulette Henderson Tyler, TX

So far when I have made a request they dispatched someone right away

2 years ago

Reply from American Home Shield

Hi Paulette. Thank you for taking time to tell us about your service experience. We understand how important it is to provide prompt and dependable service. We want you to know you can always count on AHS when you need us.

Nov. 30th, 2021

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Verified Customer

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Lisa Smith Philadelphia, PA

2 years ago

Reply from American Home Shield

Hi Lisa,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Dec. 1st, 2021

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Verified Customer

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Stephanie Newport News, VA

Everytime i have a need they always come through to help in 24 hours max.

2 years ago

Reply from American Home Shield

Hi Stephanie,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Edwin Ortega Chula Vista, CA

They were prompt to dispatch a technician to come out and replace the ignitor in our oven

2 years ago

Reply from American Home Shield

Hi Edwin,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 1st, 2021

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Verified Customer

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Steven Rodriguez Fleming Island, FL

Because they noted how severe my problem was and it was fixed the bery next day

2 years ago

Reply from American Home Shield

Hi Steven,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Mad customer Spring, TX

Terrible customer service, all foreigners, they have no regard for their customers you can't speak to a supervisor when requested, and their contractors cannot be trusted

2 years ago

Reply from American Home Shield

Hello and thank you for your feedback. I do hate to hear that you have not been pleased with the level of service provided. I would be happy to speak with to address this matter further.

Nov. 30th, 2021

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Verified Customer

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Olga Mabry Springfield, IL

It was easy to request a service. It t was fixed in a shot time.

2 years ago

Reply from American Home Shield

Hi Olga,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 1st, 2021

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Verified Customer

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Rosarie Alfieri Fort Mill, SC

My repair was covered! It was fixed right the very first time.

2 years ago

Reply from American Home Shield

Hi Rosarie. We are very happy to hear that you have been happy with the coverage we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Dec. 1st, 2021

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Verified Customer

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Cheree M Culpepper Charlotte, NC

Slow repairs, often takes multiple contacts to get things fixed, and is a nightmare if something needs to be replaced.

2 years ago

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Verified Customer

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[email protected] Vista, CA

Have had to put in several work orders for our furnace being broken and was told they don't fix whats wrong with it

2 years ago

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Verified Customer

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Jim Marlatt Oklahoma City, OK

Always have handled the problems and gotten the repairs done

2 years ago

Reply from American Home Shield

Hi Jim. This is so great to hear. We really appreciate you taking time to let us know that your problem was resolved so effectively. Thank you for trusting AHS.

Nov. 23rd, 2021

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Verified Customer

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Monica Branch

Response time in resolving my Problem with the Air Conditioner Unit

2 years ago

Reply from American Home Shield

Hi Monica. We really appreciate you taking time to let us know that your problem was resolved to your satisfaction. We look forward to working with you again and thank you for choosing AHS as your warranty company.

Nov. 23rd, 2021

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Verified Customer

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anthony clark Chester, VA

Because you allow companies you recommend to charge the customer unfair unnecessary prices for services you are already paying them for.

2 years ago

Reply from American Home Shield

Hi Anthony. Thank you for your feedback. regarding your service experience. I would be happy to speak with you to address your concerns.

Nov. 23rd, 2021

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Verified Customer

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Mike Stacken Chaska, MN

Rep was knowledgeable, transaction was quick, my appliance was fixed.

2 years ago

Reply from American Home Shield

Hi Mike,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Etta Hawley Fuquay-Varina, NC

I was not happy with settlement you made on replacing my air conditioner.You did not live up to expectation.

2 years ago

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Verified Customer

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Danny and Mary Jean Sanspree Birmingham, AL

Immediate response and collaboration with good, local repair agencies.

2 years ago

Reply from American Home Shield

Hi Danny and Mary. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Nov. 23rd, 2021

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Verified Customer

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Mikeal Chambers Flossmoor, IL

Quick response, adequate repairs/replacements, and affordable.

2 years ago

Reply from American Home Shield

Hi Mikeal,Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Minoo Aram Redwood City, CA

Customer service was very helpful and delay time for getting a contractor was acceptable.

2 years ago

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Verified Customer

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Angela Y. Butler Country Club Hills, IL

Customer Service; Service Providers Customer Service and promptness!

2 years ago

Reply from American Home Shield

Hi Angela,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Lynn Karlin Longmont, CO

Relatively easy to schedule, vendor was prompt and professional at time of appointment

2 years ago

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Verified Customer

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Careem Parker Columbia, SC

Everytime I call AHS my problem always gets resolved. Very reliable.

2 years ago

Reply from American Home Shield

Hi Careem. We are so delighted to hear that you have been pleased with the service you are receiving. We know how important it is to our members to receive dependable service. We want you to know you can always count on AHS as your home warranty company.

Nov. 23rd, 2021

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Verified Customer

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Jonathan Lawrence Rockville, MD

Great technicians and broad coverage at an affordable price

2 years ago

Reply from American Home Shield

Hi Jonathan. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Nov. 23rd, 2021

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Verified Customer

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Connie Petersen Santa Fe, NM

Responsive but we're not able to assign a provider in the $75.00 cost range for furnace.

2 years ago

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Verified Customer

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Lee Wright Walnut Creek, CA

Responsive timely service. Excellent technicians. Friendly service.

2 years ago

Reply from American Home Shield

Hi Lee,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Nov. 23rd, 2021

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Verified Customer

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Uri Schwartz Rockville, MD

Vendors is knowledgeable I can't say too much more at this tim

2 years ago

Reply from American Home Shield

Hello Uri. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your next repair need.

Nov. 23rd, 2021

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Verified Customer

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Linda K Rounds Ashburn, VA

They responded quickly to my issue and made sure it was handled promptly.

2 years ago

Reply from American Home Shield

Hi Linda,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Verified Customer

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Lisa Hollingshed Pickerington, OH

Coverage, website functionality, and ease to do business with

2 years ago

Reply from American Home Shield

Hi Lisa. Thank you for your feedback. We are very excited to hear that you have been happy with the coverage and service we offer. Please continue to let us know how we are doing. It helps us to provide you with an even better experience for your next repair need.

Nov. 23rd, 2021

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Verified Customer

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Keely Hegner Carpentersville, IL

They fixed my ejector pump even though I thought it was a sump pump

2 years ago

Reply from American Home Shield

Hi Keely. Thank you for the positive review. We are happy to know you ejector pump was repaired. We look forward to taking the hassle out of your next repair need as well,

Nov. 23rd, 2021

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Verified Customer

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Sabrina Thomas Capitol Heights, MD

The service I receive some weeks a ago and the gentlemen was very nice.

2 years ago

Reply from American Home Shield

Hi Sabrina. Thank you for letting us know how pleased you were with the service you received. We want you to know you can always count on AHS when you need us.

Nov. 23rd, 2021

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Verified Customer

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Richard Parente Boynton Beach, FL

Excellent fast service, professional servicemen arrived on 5ime as scheduled.

2 years ago

Reply from American Home Shield

Hi Richard,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 23rd, 2021

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Erica Elliott Waldorf, MD

The coverage for specific services/items/issues and service fee could be better in relation to the monthly premiums.

2 years ago

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Verified Customer

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Kristin Parks Elkhart, IN

Very easy to use. They are quick to respond and handle issues.

2 years ago

Reply from American Home Shield

Hi Kristin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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Al.R Las Vegas, NV

No problem on getting help, when the time comes when you need home repairs

2 years ago

Reply from American Home Shield

Hi AI.R. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Nov. 23rd, 2021

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Verified Customer

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Mina Vasquez Killeen, TX

Quick response and completion of job service people are nice

2 years ago

Reply from American Home Shield

Hi Mina,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 23rd, 2021

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Verified Customer

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John R. Hammer Sioux City, IA

When needed on a covered item, their service plan is very good and response time was short

2 years ago

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Verified Customer

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Steven T Cano Corona, CA

People taking calls are responsive, company they dispatched was great

2 years ago

Reply from American Home Shield

Hi Steven. Thank you for your positive feedback. We are so glad to know that you have been pleased with the service you have received. We can't wait to provide you with a great experience for your next repair need as well. Thank you for choosing AHS.

Nov. 23rd, 2021

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Verified Customer

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Eileen Hynes Oak Lawn, IL

Friendly customer service , and companies they sent out did excellent work

2 years ago

Reply from American Home Shield

Hi Eileen,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 23rd, 2021