Name: American Home Shield
Rating: 4.1

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Annette Saberniak Manteca, CA

You SUCK. Im still waiting for my fan to be replaced. Originally seen by your sucky contractor on July 5th. Didnt even look at it and said i need a new one. Ive called 4 fucking times, still waiting for someone to contact me regarding my replacement. You only received a "1" cause i couldnt go lower. Oh, and between being transferred 3 times, i was on hold for almost 2 hours!

2 years ago

Reply from American Home Shield

Hi Annette. Thank you for taking time to let us know about your experience. I am sorry to hear you did not receive any follow up on replacing your fan. I would be happy to speak with you to further address this issue.

Aug. 27th, 2021

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Bonnie Testa Newark, OH

I have always had great experiences with American Home Shield anytime I’ve had to use them. Excellent technicians they’ve contracted with!

2 years ago

Reply from American Home Shield

Hi Bonnie,
We love to hear when we have provided great technicians and professional service to our customers. Please continue to share your excellent experiences with us!

Aug. 25th, 2021

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Victor LeGloahec El Paso, TX

They have 48 hour react time. Appears like they go out of their way to decline claims. Even if you show them the warranty covers it they won't. Need better English speakers some are terrible. Also no access to a supervisor. Plus never ever call you back when they say they will

2 years ago

Reply from American Home Shield

Good morning Victor,

Aug. 27th, 2021

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Roxanne Martell Las Vegas, NV

Service was prompt and seamless. I did use an automated system, but did not have any issues getting the service we needed.

2 years ago

Reply from American Home Shield

Hi Roxanne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and seamless service. We hope you continue to enjoy the coverage we provide!

Aug. 25th, 2021

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Pawan Sethi Winchester, CA

We have had AHS for over 5 years now and in the beginning, all was well. Lately, some of the companies are not ethical to do the right thing. They use after market parts for plumbing or other purposes

2 years ago

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Andree LaRose Clearwater, FL

I had to call American Home Shield twice on two separate issues. They are very professional, very responsive and dependable.

2 years ago

Reply from American Home Shield

Hi Andree,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide professional service and a quick resolution to all of your home warranty needs.

Aug. 25th, 2021

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Barbara Wolff Roswell, GA

I will let you know when the job of fixing my dryer is complete. It began July 29 and is still not finished. The company contracted by American Home Shield, Sears A&E failed to show up on three scheduled dates when I stayed home all day waiting. When I called American Home Shield they refused to assign a different vendor.

2 years ago

Reply from American Home Shield

Hi Barbara. Thank you for writing a review about your service experience with the dryer. I am sorry to hear that Sears missed 3 appointments. I would be happy to speak with you to further address this issue.

Aug. 25th, 2021

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Daniel Horowitz Portland, OR

I’ve had two experiences. The first was The Absolute Worst Customer Service Experience I Have Ever Had. The second one went much smoother but the first was so excruciatingly horrible, the second did little to dent how much distaste I have for AHS.

2 years ago

Reply from American Home Shield

Hi Daniel. I really hate to hear that you had a horrible service experience with our company. I would be happy to speak with you to address any unresolved issue.

Aug. 25th, 2021

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Karen kurimsky

Excellent service! Slow with getting a repairman out but had a fast response and a new washing machine within a few weeks.

2 years ago

Reply from American Home Shield

Hi Karen,
Thank you for taking the time to provide a rating about the washer replacement. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 25th, 2021

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mike guerra Tulia, TX

First experience was great. Service call was taken care of in a timely manner. Second time not so good. It's been 3 weeks since I put in for service and I still can't get a answer for AHS. Very frustrating.

2 years ago

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Nicole wilson Cypress, TX

It has gotten horrible. I have been without ice since April 2021.I have paid for 5 services and the repair still is not done. I have 10 times requesting a supervisor. Never getting a returned call. I am requesting 2 new refrigerator this has been a horrible experience. Service use to be excellent it has gone down hill. Something needs to be done. I cannot get any returned phone calls. This is horrible. Lies lies and more lies

2 years ago

Reply from American Home Shield

Hi Nicole. Thank you for taking time to bring your service experience with your ice maker to our attention. I am sorry to hear the problem has not been resolved. I would be happy to speak with you to further address this issue.

Aug. 27th, 2021

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Jessica Johnson Anderson, SC

AHS has been very good so far. Even if their first choice contractor is tied up, they will work endlessly to find someone to help.

2 years ago

Reply from American Home Shield

Hi Jessica,
We appreciate your feedback and hope you continue to enjoy American Home Shield and the service we provide!

Aug. 18th, 2021

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Sharon Daniels Rex, GA

First time using American home shield and my experience was great. They responded quickly and got me serviced the same day I highly recommend them

2 years ago

Reply from American Home Shield

Hi Sharon,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 18th, 2021

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Kristina E Marcotte Tulsa, OK

I filed a claim in January to fix my washer and dryer! The guy came out and never did anything past that. I have called NUMEROUS times and no one has fixed my washer or dryer or ever called me back after the "escalated" the call. Which has been three different times supposedly. I want my 100 dollar copay back as nothing was ever fixed and I ended up having to buy a new washer myself anyway.

2 years ago

Reply from American Home Shield

Hi Kristina,
I hate to hear about the months-long delay to reach a resolution with AHS. I would be glad to speak with you to get the washer and dryere issues resolved.

Aug. 19th, 2021

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Shirley Carter-Lamb Riverdale, GA

I had no problems with Home shield until they went into my bank account and took out UNAUTHORIZED PAYMENT. It was explained to me that the only payment would be a one time payment to was was agreed on. From that I feel that they are not trust worthy. No one bother to call me to discuss the reason or asked for my authorization.until t

2 years ago

Reply from American Home Shield

Hi Shirley. Thank you for letting us know about your payment and billing concerns. I can see why it would be upsetting if a payment was taken that you were not expecting. I would be happy to speak with you to further address this matter.

Aug. 19th, 2021

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Ioan Statica Henderson, NV

I still have a problem with my refrigerator it’s past already 11 days nobody called me back not even for an answer!!!! When you call American home shield you staying in line to talk with a representative for almost an hour after it’s very hard to communicate with them because they don’t speak English American home shield work with different people from different countries And their English is very poor!!!

2 years ago

Reply from American Home Shield

Hi Ioan,
Thank you for bringing your most recent AHS experience to our attention. I would be glad to speak with you to assist with a resolution to the issues that have been experienced.

Aug. 19th, 2021

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Maxwell Williams Victorville, CA

It was excellent. I loved 5he customer service. The timing was really good and the company they referred me to completely fixed the problem.

2 years ago

Reply from American Home Shield

Good morning Maxwell,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Scott Goers Lake Forest, CA

New to the company after being with a competitor for 17 years. Night and day difference with customer service and their attention to my time.

2 years ago

Reply from American Home Shield

Hi Scott. Thank you for your review. We are so happy to have you as a valued home warranty member. We look forward to providing you with great service for many years to come.

Aug. 18th, 2021

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The Chandlers Missouri City, TX

Not being able to speak to a representative in the US is problematic and not being able to handle my requests is unprofessional and enough to make us look for other home warranty companies.

2 years ago

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Ramona Louise Bertholet Otis Orchards, WA

Response time and service are excellent. I referred 2 people and did not receive the gift the card but other than that great service.

2 years ago

Reply from American Home Shield

Hi Ramona,
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 18th, 2021

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Nicholas Bonavilla Chapin, SC

The The technician, Samuel, was very knowledgeable and what was to be done to get our refrigerator back running normally.

2 years ago

Reply from American Home Shield

Hi Nicholas. Thank you for taking time to let us know how pleased you were with the service you received. We can't wait to provide you with this same level of service for your next repair need as well.

Aug. 17th, 2021

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William C Alexander Galloway, OH

we have used American Home Shield several times over the years. they have saved us alot of money... on repairs that would've cost us alot more $$$ out of our pocket.

2 years ago

Reply from American Home Shield

Hi William. Thank you for taking time to write a review. We strive to provide service our members can rely on and value. We are so happy to hear that you are finding the value in your coverage. Thank you for choosing AHS.

Aug. 20th, 2021

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Andrea Edwards Decatur, GA

You have to pay a lot out of pocket I have never had that with a warranty insurance company it is very unfair and I necessary to have American home shield if you have to come out of pocket so much money

2 years ago

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Rachel Vance Chicago, IL

AHS is hit or miss. I always get anxiety when I need to make a service request. I have had pretty bad experiences with some of the technicians they assign to my house. Some are great, and others are terrible.

2 years ago

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Eileen Greenberg Mason, OH

Any time I've had an issue with an Appliance, Plumbing, or HVAC, they have sent qualified service people, and taken care of it.

2 years ago

Reply from American Home Shield

Hi Eileen,
It is a pleasure to hear about all three claims that were successfully completed through American Home Shield! I hope you continue to enjoy the technicians and service we provide.

Aug. 19th, 2021

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Kevin Travis Spearman, TX

Everyone I have talk to has done what they said they would do that seems to be unusual in these days and it is appreciated

2 years ago

Reply from American Home Shield

Hi Kevin. Thank you for the postivie review. We understand how important it is to provide professional and trustworthy service for our members. Thank you for trusting AHS as your home warranty company.

Aug. 19th, 2021

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Susan Marshall Austin, TX

I became very frustrated with the automatic service scheduling. I didn’t find confidence with one of the venders that automatically was chosen every time a rescheduling attempt was needed. It wasn’t clear that when I schedule my own time I could then schedule with another vender. Customer error navigating the website was my experience. Maybe a list of preferred venders can show up when rescheduling must be done automatically.

2 years ago

Reply from American Home Shield

Hi Susan. Thank you for taking time to write a review. I am sorry to hear that you were not able to use the automated system or website with ease. I would be happy to speak with you to futher address this issue.

Aug. 19th, 2021

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Dawn Ward Harleysville, PA

It was an easy and timely experience. My refrigerator stopped working and I was able to get a brand new refrigerator through American Hone Shield.

2 years ago

Reply from American Home Shield

Hi Dawn,
Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 18th, 2021

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Paresh Shimpi Mesa, AZ

It was very smooth experience, I had an issue, went to website and logged it. received confirmation of service within a day

2 years ago

Reply from American Home Shield

Hi Paresh,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Rikki Gard Birmingham, AL

My air conditioning has been broken for 5 days and they finally came today to look at it. They said they needed to order a part but since it has to be approved by American Home Shield it will be next week before it is repaired. If I had paid out of pocket it could have been fixed today because they could have gone right then and gotten the part without the paperwork and approvals.

2 years ago

Reply from American Home Shield

Hi Rikki,
Thank you for bringing this issue with your AC system delay to our attention. I would be glad to speak with you to get the refrigerator repairs completed.

Aug. 19th, 2021

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Dr. Michael Podolsky Dallas, TX

Service is usually fairly prompt. Sometimes service can be slow especially air conditioner during the summer. I find the service providers usually competent and reliable.

2 years ago

Reply from American Home Shield

Hi Dr Podolsky. Thank you for your feedback. We value your opinion. We do our best to provide prompt and reliable service for our members. At times air conditioning season can be challenging due to the number of members we are working to assist and the demand for this type of service. We appreciate your patience and thank you for choosing AHS as your warranty company.

Aug. 20th, 2021

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Jonathan Gill Indian Trail, NC

The people are kind and respectful. The frustration if waiting for decisions and the out of pocket cost for home repairs hardly make it worth the trouble. Even for big ticket items, we wait for weeks while they decide if AHS should uphold its responsibility to compensate us for the repairs

2 years ago

Reply from American Home Shield

Hi Jonathan. Thank you for the review of your service experience. We are here to address your concerns. I would be happy to speak with your further regarding this matter.

Aug. 19th, 2021

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AJ Tucson, AZ

Unless they can find an excuse to outright deny a service request, AHS will barely honor the letter of their “coverage”. If a service provider finds something in the course of a repair not already mentioned in the service request, AHS prohibits them from doing anything about it, leading to further service calls, wait time, potential damage, etc.

2 years ago

Reply from American Home Shield

Hi AJ,
I hate to hear about your most recent American Home Shield experience to have the issues repaired. I would be glad to speak with you to get the issues reoslved.

Aug. 19th, 2021

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Geoffrey Velazco Long Beach, CA

Until recently, it was good. But, my last claim was a mess. I needed to speak to someone in the approval department because I had to get a repair done out of pocket after the technician provided by AHS misdiagnosed my problem. No one has yet to call me back

2 years ago

Reply from American Home Shield

Hi Geoffrey. Thank you for writing a review and letting us know that no one contacted you. We are here to address your concerns. I would be happy to speak with you to assist further with this matter.

Aug. 19th, 2021

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William Alexandr San Angelo, TX

when service was requested it took 3 1/2 weeks to get technician out for service. Then it took another 6 weeks before they came back to finish the job. Coulda done it myself for that hassle.

2 years ago

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Cindy Lancaster, CA

I have had issues with my central air and the people they send out are not fixing the problem. The last contractor (Seabreeze) does not answer the phone and does not call for days. They left me with no air for a week with temperatures being over 100. I called American hone shields customer service and they did nothing to get the air fixed sooner.

2 years ago

Reply from American Home Shield

Hi Cindy,
I hate to hear about the delay in service that has been experienced to have the repairs completed. I would be glad to speak with you to assist with a resolution.

Aug. 19th, 2021

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Carol Dayton Bella Vista, AR

My experience has been great. I like being able to enter my service request online and the contractor will contact me within hours!

2 years ago

Reply from American Home Shield

Hi Carol,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Aug. 18th, 2021

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Melissa Superior, AZ

For the little things it's great for the big issues it's very hard to get someone to come cover the area. When I got the insurance I was told it would be no problem to get coverage.

2 years ago

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Jesse Reinosa Denham Springs, LA

I used to love AHS never had a problem my problems were always solved on time. Then my fridge broke and we got assigned to The Good Guys who are terrible and it's been 2 weeks and my fridge is still broken. I called AHS multiple times before they failed to get my appliances fixed within 48 hrs as per your guidelines and they just gave me the run around and couldn't re assign my ticket to another local contractor that could come put here sooner to fix my fridge. Very disappointed might cancel and switch to someone that listens to their customers.

2 years ago

Reply from American Home Shield

Hi Jesse. Thank you for letting us know about the problem you are having with getting your refrigerator repair completed. I can understand how inconvenient it can be to be without your appliance working. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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Lorna Morris Spokane, WA

Prompt efficient management of repairs or replacement of appliances. Friendly and helpful staff guide you thru the process

2 years ago

Reply from American Home Shield

Hi Lorna. Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.

Aug. 16th, 2021

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Vahid Raboodan Minneapolis, MN

First experience went well! Had a plumbing leak at one of my my properties, AHS dispatched a plumber and had it resolved on a few days.

2 years ago

Reply from American Home Shield

Hi Vahid. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful that we were able to do that for you with yourplumbing. Thank you for choosing AHS.

Aug. 16th, 2021

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Rickie R Keane Fort Worth, TX

Easy to schedule service call. Have one issue. Still have not received my $125 refund for a 'CANCELLED' appointment in June.

2 years ago

Reply from American Home Shield

Hi Rickie. Thank you for letting us know about your experience with AHS. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage. I would be happy to look into the refund for your cancelled service work order.

Aug. 16th, 2021

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Selena Durham, NC

We have used AHS for over 15 years as a recommendation from our realtor when we bought our first house. They have riendly & helpful customer service

2 years ago

Reply from American Home Shield

Hi Selena. We thank you for taking time to provide your feedback. We are very happy to hear that you are satisfied with your service experiences, and we look forward to being your home warranty company for many more years to come.

Aug. 16th, 2021

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Tamim Hessabi Corona, CA

AHS denied my HVAC leak because their contractor said they don't have enough access to the attic for repairs. After I proofed complete access is available, AHS said they will send a second opinion. The second time around they said claim is denied because it's not maintenance related. I asked for the contractor assessment and they would not provide. I called the contractor and they would not provide either referring me back to AHS.

2 years ago

Reply from American Home Shield

Hi Tamim. Thank you for letting us know about your service experience. I am sorry to hear that you did not receive the information you requested. I would be happy to speak with you further to address this issue.

Aug. 16th, 2021

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ophelia Delossantos Lawrenceville, GA

Terrible! My refrigerator Has Broken since 2 months .no replacement or repairs. And my repeated request for supervisor to call me has been ignored I'm highly dissatisfied. 2 months !this is ridiculous

2 years ago

Reply from American Home Shield

Hi Ophelia,
I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to get this resolved.

Aug. 17th, 2021

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Auanita Middletown, DE

I had two great contractors and they quick resolved the matter when there was not a good experience with the other contractors.

2 years ago

Reply from American Home Shield

Hi Auanita,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2021

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Holly Brevig College Park, MD

They aren't helpful during an emergency. They aren't flexible about hiring outside their contract during an emergency. Their contractors take too long to make appointment and come for emergency. When the issue is not an emergency they are fine.

2 years ago

Reply from American Home Shield

Hi Holly. Thank you for expressing your concerns with having your repair needs met when there is an emergency. I would be happy to speak with you to further address this issue.

Aug. 16th, 2021

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Jamesa Evans Minneapolis, MN

They have been a life saver for me. I have had air conditioner issues and having American home Shield has helped with the cost of that.

2 years ago

Reply from American Home Shield

Hi James. Thank you for letting us know about your experience. It is so great to hear that you have been happy with the service we provide. Thank you for trusting AHS.

Aug. 16th, 2021

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Sheryl Lynn Ashland City, TN

I have had AHS for over 15 years and this is the first time it has taken so long to get the problem resolved. I opened the service request on June 26 for my fridge and as of August 4th I still don't have a working fridge. it took over 23 days for them to admit mine couldn't be fixed and the rest of time to get a replacement ordered and was supposed to have it delivered 2 days ago, but that didn't workout and now I have to wait another week to maybe have it delivered. Really upset and unhappy with you right now,

2 years ago

Reply from American Home Shield

Hi Sheryl. Thank you letting us know about the delay in getting your refrigerator delivered. I can understand the importance of getting this resolved as quickly as possible. I would be happy to speak with you and assist with a resolution to this issue.

Aug. 10th, 2021

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Sheila McKoy Durham, NC

Best results ever! Every time I call, there is always someone there to help and assure me that my need or concern is heard!

2 years ago

Reply from American Home Shield

Hi Sheila. It is really wonderful to hear we have addressed your needs and concerns to your satisfaction. We love taking the hassle out of your home repair needs. We look forward to providing you with great service again in the future.

Aug. 10th, 2021