Name: 2-10 Home Buyers Warranty
Rating: 4.5

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Hal Carter Philomath, OR

Furnace went out and when I called them they said the one contractor they had in the state could not get there for about 11 days. On 3/6/2019 they told me that I could use my own contractor and I had it replaced by 3/8/2019. They then send me an email on 3/14/2019 saying that any contractor I chose had to call them first to get the repairs authorized in advance. This company is a scam. I should have read reviews first.

5 years ago

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Gerald Tucker Sherwood, AR

I had a new microwave installed it worked one time and broke down. The manufacturer wont fix it under warranty unless 2/10 calls them. 2/10 said they wont call them and want me to pay a $100 for their repair guy to come out. I already paid them $100 for the first visit and now they want a$100 to look at a one week old microwave that should be under warranty.

5 years ago

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Jack Birmingham, AL

They denied our first claim. Stated the opinion of the contractor was that the issue was pre existing when we had just had a home inspection a month prior covering this exact unit. My facts vs. their contractors opinion did not matter. I had to call them to find out it had been denied after a month of dealing with multiple shady and inexperienced workers. 0 out of 5 stars would be better for them. Scum of the earth.

5 years ago

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Charlie Jones Cypress, TX

DO NOT under any circumstance use this warranty company. I needed a simple (simple) PVC drain line repaired. The contractor this company used come out looked at the damage, took my money and told me he would come back in two weeks are repair the leaking pipe. (Absolutely no repairs were made) The company has since pushed back the repairs twice. 2-10 Home Warranty will not issue me a refund for the service fee and the issue still is there. Ultimately, I had to call a plumber to fix the piping. It was complete in 20 minutes. BUYERS BEWARE - Find another home warranty company.

5 years ago

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RB Hillsborough, NJ

Service requests can be logged in quickly and easily. Depending on the applicance or system, service can be quick or delayed. I have had good experiences and so-so experiences on certain service requests

5 years ago

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Derek Dayton, OH

Didn't cover underground plumbing, so that was a little disappointing. Covered repeated snaking but not the fix for the underlying issue. Paying $100 every time for snaking multiple times a year was not fun.

5 years ago

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Radames Corujo Rochester, NY

we had problem with our heater , we called and they gave us a phone number and name of the person that could help us in our area.

5 years ago

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Richard Gregory Cowden Murfreesboro, TN

In purchasing and moving into a new property, we purchased a Home Warranty from 2-10 Home Buyers in the hopes that we would be supported if there were any issues experienced. Not only was it incredibly difficult to get speedy services for the issues that came up with our property, the company littered their services with terms and conditions and after-the-fact loopholes to avoid paying costs. We ended up cancelling the policy and requesting a refund. Please, do yourself a favor and avoid this company.

5 years ago

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Charles R Pisors Sparks, NV

I bought a home with Long Realty. They said 2-10 warranty was the best. Buyers beware. This company takes 2-3 weeks to get a dryer fixed. After 2-3 companies were dispatched, they refuse to the repair s. They dont like 2-10. After 3 weeks, I still cant get someone from 2-10 to come look at this. My glasstop quit heating. After getting the runaround for 2 months, they finally approved a cheapy replacement. I will never purchase a warranty from this outfit. Neither should you.

5 years ago

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Kim G Perry, GA

The company has the poorest customer service. They nickel and dime you for services then don't follow through with what they promise. I requested services of a plumber which was in my contract they couldn't fine one in their system so I was on my own to fine one, set up service, pay, then ask them for reimbursement. The poor phone customer service was the final straw. Don't waste your money use another company,

5 years ago

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Kristina Murphy Omaha, NE

We will not being using them in the future. There are far too much costs involved with using them (such as the $100 up front, labor, parts and return trip costs etc.). We saved over $200 by going with our previous service through Burton Plumbing.

5 years ago

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Shari buske Central City, PA

When u call in needing service the staff was not aware i upgraded the warranty at the closing of the sale then proceeded to argue with me. Then when she finally got it and she sent the info to the service company. I had to make several calls to get the work order sent and was given several excuses from home warranties as to why the work order was not recieved by the service company

5 years ago

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Joe Lancaster, OH

While still probably the best warranty company, the deceptive ads for the HVAC tuneup are a waist of money. They now charge for removal of a water heater and any code changes.

5 years ago

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Micheletto Kelso, WA

Do not stand behind their service. The Contractor will be in front of you ready to start work and the 2-10 Rep will refuse to authorize the work. Happened multiple times. The first Contractor did shoddy work, was arrogant and within 3 months his work fell apart. 2-10 refused to stand behind their Contractor's work initially then approved it to be re-done until the new Contractor approved and then refused to cover the work. Did this "switch and bait" numerous times.

5 years ago

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Pragneshkumar Eureka, MO

Needs to evaluate the quotation charges and actual work. I was charged extra for no service which were documented in quotation ( Gas line modification and out water line modification) .

5 years ago

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M.Jacobson Camas, WA

We have been without an oven for 2 months. The initial appt was made, and when the contractor came he discovered the problem was for a part that had to be ordered. He said it would take 7-10 and would contact me as soon as the part arrived to make another appt. 7-10 days was 3 weeks ago! No one has contacted me and I cannot get a hold of the contractor now to see when the part will come.

5 years ago

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LDS Mexia, TX

I selected 2-10 Home Warranty based on my real estate professionals recommendation. What a disappointment!! They were quick to sign me up, but try getting service, it is a complete ordeal. Want to fix something yourself, it's not covered, only a professional can provide service under the warranty. I won't go on a rant, just want to pass along my recommendation to look hard at the reviews and read all the fine print before choosing a home warranty company.

5 years ago

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Barbara V Alters Dayton, OH

My heat went out and had surgery next day . they came in while having surgery and replaced my furnace and i came home to heat in my house. With out any hassel or mess

5 years ago

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Hsin-Wen Lee Hockessin, DE

I had concern about my heater and contacted 2-10 Home Buyers Warranty. They quickly sent a technician and they examined it within a week.

5 years ago

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Kathleen Hedger Godfrey, IL

Received NO ASSISTANCE with our pool heater...they provided NO authorized service personnel to us. We provided a diagnosis to 2-10 and were told via email that payment would be issued. We received NO payment. We called, this time we were told that WE had to purchase a new heater and pay for it...THEN (partial) payment would be sent to us. Consequently, we are unable to purchase and replace our pool heater. Thanks for NOTHING, 2-10.

5 years ago

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Laura Heitman Cincinnati, OH

My AC unit has not been working properly since May. I called 2-10 in May and again in June for service. It was discovered that the condenser was leaking & needs to be replaced. 2-10 ordered the wrong size part and it sat in a warehouse for several weeks because they wouldn’t send it to my repair company. I am still waiting for my AC to be repaired! It has been very hot & humid & I have asthma. I don’t feel that 2-10 cares about customer satisfaction. I will not be renewing my contract with 2-10.

5 years ago

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J Spotsylvania, VA

Unreliable vendors and no sense of urgency from anyone at 2-10 itself. First appliance vendor took our $100.00 deductible and never came back. Second vendor has taken a month and a half only to tell us that it would be repaired by LAST WEEK...still no refrigerator/freezer in our home. the "escalation department" is nothing of the sort. More of the same...no returned calls or emails. All the while, no working refrigerator/freezer for my family Wondering why I spent $500 on a home warranty with 2-10. If there was a negative star rating...2-10 surely has earned it.

5 years ago

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Gina Decatur, GA

My AC has been out for 8 days at this point and counting. I live in GA and with the heat in August 90+ degrees and I keep getting delay after delay on getting it fixed. I was told I was prioritized was placed on the "will call" and my AC would be fixed within 3 days. On day 3 I was told the supply house they requested the part from does not have the part and it would be an additional 3-5 days. 3 days later, told the part was on back order an they will email me when the part is available. Customer service is horrible as well as the warranty.

6 years ago

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Velma Green Baltimore, MD

I LOVE the company promptness after a claim is filed

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Velma Green, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 1st, 2023

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Paulette King Cypress, TX

I liked everthing about the service I received.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Paulette King, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 29th, 2023

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Randy Haley Cumming, GA

Great service guy who fixed problem quickly.

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Randy Haley, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2023

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Prudhvi Tampa, FL

Good. It has very positive service and value for money

5 months ago

Reply from 2-10 Home Buyers Warranty

Hi Prudhvi, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 21st, 2023

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MARIANA LOVES PUPPIES!

Service claim was easy to file, quick response and resolution.

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi MARIANA LOVES PUPPIES!, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Sep. 5th, 2023

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RASIDAH ALI League City, TX

Ricky knew What he was doing and explained as he was working. He is very good

8 months ago

Reply from 2-10 Home Buyers Warranty

Hi RASIDAH ALI, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 18th, 2023

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Verified Customer

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Micheal Middleburg, FL

They got back to us in good, timely manner.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Micheal, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 13th, 2023

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Verified Customer

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George Pleasanton, TX

Used it twice for air conditioning service. Very reasonable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi George, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 8th, 2023

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Verified Customer

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Albert Spring Grove, VA

I need my heat pump repaired. Been out of service ever since January and hasn't been repaired yet.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Albert, we're sorry to hear about the issues you've experienced. What you've described is not the experience we aim to provide. If you are still in need of assistance, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Mar. 8th, 2023

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Verified Customer

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Jonathan Charlotte, NC

Provided quick response and great service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jonathan, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 28th, 2022

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Verified Customer

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David Bortnick Saint Augustine, FL

Prompt, efficient service at a reasonable price

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi David Bortnick, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Orlando Orta Queen Creek, AZ

Quick to answer and assign the claims to providers

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Orlando Orta, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Judy Matheny Castle Rock, CO

They have been very helpful and have fulfilled their service pledge.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judy Matheny, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Judith Chesapeake, VA

They're always prompt and they handle the situation.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Judith, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Brian Bella Vista, AR

The contractors that they send out are good, professional, and do the work.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brian, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Archie Hot Springs Village, AR

We've had a problem or two, but nothing that we didn't get worked out.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Archie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2022

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Verified Customer

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Barbara J Taylor-Miller Robertsville, MO

Fast help. Knowledgeable technicians who help you

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Barbara J Taylor-Miller, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Esmeralda Gallardo Lake Wales, FL

Fast response and work done, great customer service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Esmeralda Gallardo , thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Cindy Bradshaw Green Mountain Village, CO

Prompt and friendly and did exactly as I expected

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Cindy Bradshaw , thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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roderick dotson Texarkana, TX

I LIKED EVERYTHING ABOUT 2-10 EXCEPT THE LONG PHONE WAIT.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi roderick dotson, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Joseph Chesapeake, VA

I've only had one claim with a copy but it was quick easy

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joseph , we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Dana R. Louisa, VA

Very easy process when filing a claim. Easy process.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dana R., thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Charlene Chesapeake, VA

Their customer service was not great and they do not resolve your issues with the contractors

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Charlene, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Kent New Bern, NC

2-10 home buyers warranty is very convenient.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Kent, we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 21st, 2022

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Verified Customer

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Jeanette

They have been very responsive in a short amount of time.

1 year ago Edited January 10, 2024

Reply from 2-10 Home Buyers Warranty

Hi Jeanette, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 4th, 2022

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Verified Customer

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Owen Niles Dallas, GA

The company has great response to claims submitted

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Owen Niles, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022

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Verified Customer

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A Kuhta Gainesville, VA

Prompt service. No surprises. Follows contract.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi A Kuhta , we're glad to hear you feel that way. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 26th, 2022