Choice Home Warranty: Read 47,585 User Reviews From Real Homeowners

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Ron San Antonio, TX

I never got a call back from anyone when I submitted my request online

8 years ago

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John Silverstein Suffern, NY

All claims have been initially denied. Your warrantee is poor.

8 years ago

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denise phillips Harker Heights, TX

will be on phone for over a hour. what does that tell you about their service

8 years ago

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Manuel Juson Shamrock, TX

The worst company I ever deal with. I am canceling my Policy with them now.

8 years ago

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Marcia Segraves

Denial of a claim on my AC even though I have it regularly serviced.

8 years ago

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Balaji Seshadri Glen Allen, VA

Replacement money is a cheating, my dish washer was worth if $550 and they gave only &246

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 14th, 2023

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Richard T

I had them and they never paid for my claims so I left them

1 year ago

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Rachel

Horrible, horrible service! They deny every claim!

1 year ago

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Fannie

No service for more than two weeks. Still waiting.

1 year ago

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Mallikarjuna Kasam

Not happy with the service. I am not satisfied

1 year ago

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William

Never had a warrant, and had to help play for replacement?

1 year ago

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Gerald Coley Las Vegas, NV

Bought warranty for 3 years and all claims were denied.

2 years ago

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Jay Christopher Berry Maricopa, AZ

CHARGED A FULL YEAR WITHOUT PERMISSION... want to cancel

2 years ago

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Charles Farrell Lufkin, TX

No case manager to talk to about claim!!

2 years ago

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Manuel Kocher The Bronx, NY

Poor service and hidden fees and information

2 years ago

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Burton Hill Green Hill, TN

Lowball $ offer on replacing microwave!!

2 years ago

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Jeff Flowers Melbourne, FL

Approvals everything over basic repairs is denied!

2 years ago

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Charles Henriott Altamonte Springs, FL

They do not cover top quality appliances!

2 years ago

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Norik Sylmar, CA

I don’t have refrigerator more than two weeks

2 years ago Edited December 13, 2023

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Angelika Kerrville, TX

No reimbursement for new a/C system that we HAD to get.

2 years ago Edited December 14, 2023

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CR Chase Henderson, NV

refusal to pay warranty claim to repair HVAC. beware A2

2 years ago

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Elizabeth Minster Navarre, FL

They automatically reject all of my claims.

2 years ago

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Sam C Gonzales Rockwall, TX

Did not do a good job of evaluating the problem.

2 years ago

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Kelsey Loethen Columbia, MO

Extremely difficult to work with, claims take forever

2 years ago

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Keith Bennett Los Angeles, CA

Would not authorise to remove toilet to unclog drain.

2 years ago

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Robert

You cancelled my coverage. You did not come to make the repairs. I have plumbing issues that you did not fix.

2 years ago Edited January 10, 2024

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Elise

Two claims, both times not helping. Why am I paying?

2 years ago

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Anthony Howard Peachtree Corners, GA

horrible communication. Hidden information not enclosed

2 years ago

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Len B Stamford, CT

Took way too long to have a water leak repaired

2 years ago

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Patricia Charlotte, NC

2 visits yet air conditioner is not repaired

2 years ago

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Tjb Lexington, SC

Horrible Choice warrenty customer service

2 years ago

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Carlos Scapinello Ridgeland, MS

AC isn’t cooling against. After 24h of repair

2 years ago

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Alwin Brown Avon, MA

Failure to provide proper service and live service

2 years ago

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jeff r dixon Atlanta, GA

I disagree with having to pay over half of the cost

2 years ago

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j Charlotte, NC

only the salespeople get a star, no one else

2 years ago

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Jose Burger Prescott, AZ

Great Company with a horrible customer service

2 years ago

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Verified Customer

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Luigi/Cathryn Queens, NY

Service a claim takes too long >. Poor customer service .

2 years ago

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Verified Customer

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Darrin GA

Don't have qualified companies. I'm not satisfied at all

2 years ago

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Verified Customer

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Joyce Kansas City, MO

Do not cover enough claims when submitted

2 years ago

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Tangela hanks Frisco, TX

Will not renew my contract Three days with no hot water

2 years ago

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Ang Mus McKinney, TX

waste of money!!!no coverage for anything!!!

2 years ago

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Verified Customer

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Jan Mesa, AZ

Not even 1 star. Terrible service!!!!!!!

2 years ago

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Verified Customer

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Greg

No one ever showed up for scheduled appointments!!!!

2 years ago

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Verified Customer

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Frank North Port, FL

No response in a timely fashion. Just run around

2 years ago

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Verified Customer

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Kevin Schreiber Pittsburgh, PA

Dishwasher still not fixed No call or nothing

2 years ago

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Verified Customer

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Mistii Malcolm Cincinnati, OH

Refused to negotiate, horrible attitudes

2 years ago Edited May 15, 2023

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Verified Customer

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Carol West Bend, WI

Submitted claim a week ago, no contractors yet.

2 years ago

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Verified Customer

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Robert Cheetham Friendswood, TX

Useless plumber. Charged $45 did nothing. Did not follow up

2 years ago

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Michael Tanke Phoenix, AZ

It took 2 weeks to get a service person scheduled

2 years ago

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venu madhav Phoenix, AZ

there is lot of miscommunication between choice and vendors

2 years ago

Choice Home Warranty Reviews