American Home Shield Reviews
9.0
Overall Score
Bob Sheffield Washington, DC
I’ve found my American Home Shield warranty to be excessively expensive and to provide little or no actual coverage for things that have gone wrong in my new house. I’m grateful for the good intentions that my new house builder showed in paying $1,025 for the warranty contract I've had since 25 January 2019. I might have renewed that warranty if I’d had good experience with service requests and if the price for renewal hadn’t been increased to $1,657.00. My first service need was when the recorder/control box for the house's security camera system failed. In reading the warranty agreement, I found that such systems are not covered. When the kitchen range exhaust system failed, I found that I’d be charged $75 just to get a technician out to trouble shoot the problem. Today, when I requested service for the PVC trim boards on the exterior siding, which are separating from the house, I was told that the warranty doesn’t cover anything on the exterior of the house. In both cases when I called American Home Shield’s 24/7 number (877-489-3659) to request service, the service representative had great difficulty understanding what had failed. I offered to send a picture of the PVC trim board problem, but the service technicians can't receive text or email from customers. These service call failures led me to read the entire agreement carefully. I found that far more space is given to describe what isn’t covered than to describe what is covered. It is basically a blanket extension of appliance warranties and even appliances aren’t covered if the Consumer Product Safety Commission or the manufacturer “has issued a warning, recall, or determination of defect.” Instead of paying $1,657 this year and who knows how much in future years, I’ll take my chances on the likely outcome that few if any of my appliances will fail in any given year. Builders, developers and buyers should not buy warranties from American Home Shield!
6 years ago
Reply from American Home Shield
Good morning Bob,
I would like to thank you for sharing your overall American Home Shield experience with us. I would be glad to speak with you about the policy and covered versus non covered items.
I would like to thank you for sharing your overall American Home Shield experience with us. I would be glad to speak with you about the policy and covered versus non covered items.
Jan. 23rd, 2020
Sai Clinton, TN
Assured multiple times from home shield and realtor that yes they would most definitely cover and repair or replace any appliance necessary. 700 for a year (i was told a ‘special time offer’) and $100 for each call out for service ($300 so far). So far 1000 dollars shelled out. What i had repaired? A cheap thermostat and a wax ring for the toilet. Def nowhere near 1000 worth of service or work. Now for third visit my hvac is out. Was assured once again before purchasing by hime shield and relator that yes they covered and would replace unit if necessary. The guy came out was condescending and annoying. Said compressor needed replaced and that yes home shield would cover it and had to order part. A few days later same guy calls like a salesman on behalf of home shield offering us a deal on behalf of home shield. Says home shield will give us $1000 down towards new hvac. (So basically they KNOW it needs replaced but refuse to do so as promised.) we cannot afford a new hvac which is why we got this coverage’ to begin with upon the assurance (lies) that home shield WOULD DEFINITELY cover or replace unit. Obviously we turned them down. If we had money to replace everything we wouldn’t need them! Two weeks later home shield contacts husband says part is in but that unit needs freon and is $900 will only cover $90. Am in the process of asking for a refund. So we could have went into debt even further after going into debt for a new home) and had a 1000 to assure our children had heat all winter but instead were assured broken promises by homeshield and basically threw away 1000.
6 years ago
Reply from American Home Shield
Hi Sai,
I hate to hear about your most recent experience and the non covered cost associated to have the HVAC system replacement completed. I would be glad to speak with you and get the issue resolved.
I hate to hear about your most recent experience and the non covered cost associated to have the HVAC system replacement completed. I would be glad to speak with you and get the issue resolved.
Jan. 23rd, 2020
Ahmad asmar Charlotte, NC
I've been with AHS for about 7 years now
I use them once or twice a year mostly ac related.
I Referred over 30 customers per year since then 30 ×7 years =210 @ least.
I'm in people homes at least 4to 5 times a day based on my business. And people asking me for recommendation for different issues in their homes .
I found ahs is good way for me and them so we don't get stuck paying for major repair bill or replacement at one time .
Fast forward my water heater start leaking 3 days ago , tecnetion came next day , I felt it was an emergency since water was flooding my house. Any way I finlay found a way to shut of gas and water.
My experience with the tec was . He open the water valve tampered with drain using a screwdriver to get it to drain. Told me you need a new water heater .
And that was that , I asked if he can by pass water heater and connect cold to hot so at least i can have water for showers and washing machine, said that is not part of service call i can do it on the side for $200 in cash . That raised a flag and politely declined. He left and never disconnected electricity to water heater. Which I think is hazardous since outlets in bathrooms was tingling my hands when I tried to plug something. Any took care of that my self at breaker box. 2 days now water is still leaking I have air movers so it will dry .
Called office today to tell them said for me to call ahs and pay for onther service call.
Ahs in there contract states water heater is covered labor and parts. So now they said I have to pay additional $ 718 .00
To get it replaced, onther option is to have cash out , so based on the length of time it going to take for them middle of next week
I though maybe this a good option I can get some to do it much sooner. Finlay today I Talked to them cash option they offered me $ 305.00 WHAT ¡¡¡¡¡¡¡
My heater replacement cost is $932 not including labor, I found a local supplier with a unit the cheapest was 632
Simply they said that what it cost us to pay our vendor to replace your water heater.
What about 718 extra "that is not part of water heater " they replied .
Break down on extras
Expansion tank
Ball valve
Gas whip
Pipe modifications
Vent modifications
Total 718 extra
Actual cost less than $ 100 through local supplier.
In Summary :
Long process , you are lost between venders and ahs .
It is not covered labor and parts be ready to pay , they got you at your weakest time you really have no choice you are on there time and terms.
I would like them to honor there terms and make things right for me . So I can continue with them and keep referring customers
They have to make the choice the ball us in there Court.
6 years ago
Reply from American Home Shield
Hi Ahmad,
I would like to thank you for sharing your most recent American Home Shield experience about the leaking water heater and contractor. I would be glad to speak with you to discuss the non covered cost and replacement that needs to be completed.
I would like to thank you for sharing your most recent American Home Shield experience about the leaking water heater and contractor. I would be glad to speak with you to discuss the non covered cost and replacement that needs to be completed.
Jan. 21st, 2020
Tmax Germantown, MD
No sure that I like AHS now that I need to utilize the service for replacement. I am a real estate agent and refer a lot of people to AHS but have never had to deal with a replacement issue. The call center is not helpful and very difficult to understand. My washer was approved for replacement. I have not been able to get in touch with the replacement department. I have called 2 times and both times have been on hold for 90 minutes and could no longer hold. The wait time to replace your appliance is a serious problem that needs to be addressed.
6 years ago
Reply from American Home Shield
Hi Tmax,
I hate to hear about your American Home Shield experience and the miscommunication experienced to have the washer replaced. I would be glad to speak with you and get the issue resolved.
I hate to hear about your American Home Shield experience and the miscommunication experienced to have the washer replaced. I would be glad to speak with you and get the issue resolved.
Jan. 15th, 2020
alan La Windermere, FL
On December 23rd my refrigerator has gone out it is a four-year-old unit Whirlpool gold series which I paid $2600 for. Contact American home shield they sent out a repair man who didn't even open my refrigerator or pull it out and already diagnosed that it was the circuit boards a plus appliances was the name of his company in Winter garden Florida. He also told me that parts were no longer available for my refrigerator and they would have to order them which caught me by surprise being my unit was only 4 years old. A week later his employees showed up and install both circuit boards and told me I had to wait 48 hours to 72 hours for my machine to reboot. When I called the owner of the company Jason M, Who by the way was the person that diagnosed my refrigerator the 1st time with mental telepathy Proceeds to tell me that the circuit boards that they installed were probably no good and this is a common problem. I contacted American home shield and wanted a second opinion. They sent out a second company called CD appliance They actually opened up my refrigerator and tested and ordered a boat load of parts, Today makes 21 days that we are still out with our refrigerator.. I would never recommend American home shield they are a complete nightmare and all they tell you is will order new ports I even tried to have the parts over nighted and they told me that was not an option after I explained to them how many weeks we have been without a refrigerator..... The nightmare continues ..
6 years ago
Reply from American Home Shield
Hi Alan,
I hate to hear about your American Home Shield experience and the delay experienced to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.
I hate to hear about your American Home Shield experience and the delay experienced to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.
Jan. 15th, 2020
Jill McCleary Albuquerque, NM
Customer service most of the time I called, was Awful. I got different answers of what was covered by different people. It was very difficult to understand most agents because they are from foreign countries. The only things I needed covered was my electric baseboard heaters, but because the problem was more than just replacing the baseboard heaters, (which is only about $150-350), and it involved power to the thermostat they refused to cover it. I had told the agent that was the problem, and they said I had to have service man look at it. They sent an service man who said the same thing, I did and I had to pay the $100 service fee, for him to say the same thing I did. Why could they not have just told me, we don't cover that instead of making me pay the service fee, and now Im out a $100 I could have put towards repairing it. They also only have 2 men, not companies, men in ABQ who do electrical work. One of them in located in Rio Rancho and does not want to come to ABQ unless he has other work here, so he will only do your job, if he can call you spur of the moment when he is already in town. He also informed me that he really doesn't want to take work from AHS anymore because they have not paid his last 7 invoices. I also had to argue with the agent about the type of service man I needed. They kept wanting to send a HVAC, and if they had, I would have had to pay them 2 service fees and be out $200.00, since they won't cover my job anyways. Poor Customer Service, and there is no manager to speak with about how you are treated. Poor Company- set up to make the most of you, cover little to nothing, (they would not even cover a doorbell) and pay employees that are not even in our country so they can make the most profit.
6 years ago
Reply from American Home Shield
Hi Jill,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and reach a resolution.
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and reach a resolution.
Jan. 15th, 2020
Fred Austin, TX
DO NOT HIRE THIS COMPANY!
Dec 19th we closed on our home and purchased a warranty through them.
Dec 20th we realized the fridge was not cooling down so we placed a warranty service request
Dec 30th after dealing with two of their contractors someone showed up and gave us a notification that the compressor is not working. However given they are not EPA certified they couldn't work on the unit
Jan 7th. After calling AHS daily to put pressure on sending someone else Sears shows up and provides a diagnosis of what's wrong with the unit (same as above). A 2nd appointment is scheduled for Jan 22nd without a guarantee that problem will be fixed. This timeline is one month after initial problem has been detected.
Company's call center is very difficult to deal with and impossible to get in touch with a manager. I've spent over 6 hours on the phone to fix this issue and have given up. Will have to buy a new unit out of pocket.
Buyer beware!
6 years ago
Reply from American Home Shield
Hi Fred,
I hate to hear about your American Home Shield experience and the request to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.
I hate to hear about your American Home Shield experience and the request to have the refrigerator repaired. I would be glad to speak with you and get the issue resolved.
Jan. 14th, 2020
Trevor Swift Moody, TX
We have used AHS for previous repairs and had no issue with the contractors or repairs. Now we have had a range top that caused literally a small explosion in our kitchen that fortunately did not destroy the home or kitchen. The technician who visited said the range top is non repairable. It's been a month and we cannot get an answer as to why a check has not been issued. It cannot be repaired and it is also a JennAir so it is at the top end of cost. I am very upset at how I get run around from customer service as to they need more time to process the request. No they need to honor the contract! I cant even get an email from AHS acknowledging that they are doing anything about this at all.
Follow up: My wife probably spent 3 hours on the phone and over and hour of that on hold waiting for someone to answer the cue. She managed to get our situation resolved, but it was also in part a huge part thanks to the contractor who came out to service our range top. They literally were on the phone with AHS at the same time on the phone with my wife and my wife was on another line with AHS. Kingdom Appliance after submitting the spread sheet forms 3 times to AHS and personally calling AHS while on another line with my wife finally got a representative to send the request for replacement of a range top to go through. I have finally ordered a replacement which I will most likely have to modify my cabinet space for but at least we will have something. I'm hopeful that GE/Monogram series is of good quality for a replacement. No one should have to go through this kind of trouble or stress. Thank you again Kingdom Appliance for their beyond the extra mile customer service!!!
6 years ago
Reply from American Home Shield
Hi Trevor,
I hate to hear about your American Home Shield experience and the request to have several the cook top/range replaced. I would be glad to speak with you and get the issue resolved. Per your AHS account, the item was deemed for replacement on 01/08/2020 and a cash out was offered.
I hate to hear about your American Home Shield experience and the request to have several the cook top/range replaced. I would be glad to speak with you and get the issue resolved. Per your AHS account, the item was deemed for replacement on 01/08/2020 and a cash out was offered.
Jan. 9th, 2020
Roz South Holland, IL
Bad guidelines for emergencies, no call backs as promised, and contractors are closed on weekends. Even though their contractors have 24/7 emergency service, and they hire low grade contractors.
Here is my long but short story: The local gas company detected gas leaking from my furnace. I requested service from AHS and the tech came out the next morning. Great! Right! However, he stated there was not a gas leak and left no paperwork with proof of diagnosis(he also stated that the gas company was just trying to get over - this left me baffled). As a result, I contacted the local gas company again and they came back and did another test and detected the gas leak again. I took a video of the test and sent it to the tech and still no response from the tech. AHS tried to contact him and they could not. Therefore, because of their guidelines of having to have more details from this tech -this put me in limbo and I could not get assigned another vendor. My question to AHS was why am I penalized because your tech has not submitted his report? I never got an answer just a repeat of their scripted rely. I explained to AHS that I have a valid report from the gas company that there is a gas leak coming from my furnace! Finally according to AHS, the tech put his report in and stated that he did not detect leak. I thought this was great, only to have AHS to tell me that they needed more details from the tech. After several calls I am now waiting to be approved for a new vendor. AHS calls my situation a expedited and emergency situation. However, I am without heat and not even a name of a vendor to come out and repair. I am disappointed that I have not received any returned phone calls, etc! I am beginning to understand that home warranties are not worth it. The purpose of this home warranty was to give my family piece of mind. However, I am disappointed to say that is not true. The representatives have a script that they read("I am personally taking care of this and will do my best to resolve this I understand you how are feeling") - this after a while becomes very condescending and an insult to my intelligence. A couple of times the representatives disconnected the call. I even did an online chat and the representative ended the chat without notice. Some of the representatives were very patient yet the scripted conversation was condescending. Finally I got a representative who told me you know you will not get any service until Monday - I respect that versus the run around and the promises to call back. I have not received any confirmation of service yet! Side Note: The contractor that came out have bad reviews! As a result, before my appointment was made with contractor I called back to see if I could request another contractor and they told me no. The complaints about this contractor included his connection to AHS and their poor guidelines in resolving issues. Therefore, I found other reviews for American Home Shield and all I can say is WOW at the negative reviews that report the same issues. Hopefully AHS will resolve my issue as we continue to have no heat and I can come back and right a positive review about how they resolved this issue.
6 years ago
Reply from American Home Shield
Hi Roz,
Your feedback about your American Home Shield experience and been thoroughly reviewed. We understand your concerns about the miscommunication and delay in service that has been experienced. I would be glad to speak with you and reach a possible resolution for the repairs that need to be completed.
Your feedback about your American Home Shield experience and been thoroughly reviewed. We understand your concerns about the miscommunication and delay in service that has been experienced. I would be glad to speak with you and reach a possible resolution for the repairs that need to be completed.
Jan. 9th, 2020
Frustrating HVAC
My 19 year old water that American Home Shield (AHS) installed went out and they charged an extra $410 for upgrading the water heater to code in 2019. AHS first send the water size water heater then send right but called it an upgrade. Upgrading the pipes contacted to new was all I saw and it is now 2020 and water has not been inspected by the city yet. RUN AND HIDE IF YOU CAN THEY ARE CROOKS. I was customer since September 1996 and I left them, I got tired of having to call and talk to insufficient representatives who use a item on the contract that did not apply to my situation because they installed the water heater that needed replacement.
6 years ago
Reply from American Home Shield
Good morning,
Your patronage to American Home Shield for the past 19 years is more than appreciated. I hate to hear about the non covered cost associated to have the water heater repaired.
Your patronage to American Home Shield for the past 19 years is more than appreciated. I hate to hear about the non covered cost associated to have the water heater repaired.
Jan. 9th, 2020
Kristine Serrano Arvada, CO
Finally received my reimbursement check for repair services after waiting 10 to 14 business days. The check was NOT VALID because it lacked both a routing number AND an account number. I was unable to deposit or cash it, even after presenting it to the issuing bank's (Chase) local branch. Incidentally, Chase seemed like they didn't care too much. I called and was disconnected twice after being put on hold the first two times--I pleaded with the 3rd rep to please not disconnect me and thankfully he did not. You will never receive a call back after being disconnected, so you have to always, always call back and start explaining your story anew to each new rep you speak with. I was told I could have the check reissued, but would have to wait another 10 to 14 business days before I received it. We'll see...given the other problems, it seems that it was intended to be an incomplete check. The check number did appear on the bottom line, just not the routing or account, the standard numbers which would be printed on the same line along with the check number. The check looks good in every other way, so don't be fooled.
6 years ago
Reply from American Home Shield
Hi Kristine,
Your concerns about the check are more than understood. I would be glad to continue to speak with you as we have been in contact through another social media platform.
Your concerns about the check are more than understood. I would be glad to continue to speak with you as we have been in contact through another social media platform.
Jan. 9th, 2020
melissa smith Los Angeles, CA
I am pretty sure AHS is a scam. I have tried to use my policy twice - once for plumbing and once for a heater that stopped venting. Both times it failed
Paid $75 fee Their plumber - said it couldnt be unclogged, AHS does not cover
$100 fee for additional independant plumber - simple routing job. PAID TWICE what i would have just not using their service.
Paid $75 fee Their HVAC tech - says my heater is needing a replacement and is dangerous. AHS says they do not cover.
Both items were tested and passed inspection at the time we purchased our home. We took out this policy to protect against things breaking in our first year. Things have broken but AHS is covering nothing.
I wish i could cancel my policy and am regretting paying the fees to talk to their technicians
6 years ago
Reply from American Home Shield
Hi Melissa,
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved with the items you need repaired.
I hate to hear about your American Home Shield experience and the request to have several issues resolved. I would be glad to speak with you and get the issue resolved with the items you need repaired.
Jan. 8th, 2020
Kathleen Sloan Cincinnati, OH
We entered into agreement with American Home Shield in May of 2019. The first time we called to access the warranty service occured in the first week of November 2019. The repair man arrived and was unable to fix our problem of the home addition Furnace was not working. I ordered and purchased a igniter on line and replaced it myself before the AHS representative returned. The following week the other furnace went out. I was unable to secure another igniter due to the time span being short. I left the house 3 hours before the repairman arrived. Again, it was the igniter which was replaced. When I left the house there was no issue with the 9 -year old water heater. The repairman decided for some unknown reason to tamper with the water pressure drain valve. Everyone in this business knows if you tamper with this valve, due age it may not re-seat properly. When I left home, the water heater was fine. When I returned the water heater was leaking (running) water which flooded the lower section of the water heater and destroyed it. AHS wanted us to replace that unit at cost of $1,300.00 or return what we had paid for services and contracts to date ($581). To date we have not received the payment and was forced to have a local company, Recker & Boerger replace the damaged water heater at a cost of $1,049.00. We are currently waiting on the refund from S AHS which should be the entire cost of the Damaged Unit which was in pristine order prior to it being tampered with by the AHS representative.
6 years ago
Reply from American Home Shield
Hi Kathleen,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Jan. 2nd, 2020
SJ Columbia, SC
I was originally a customer of HSA, and when American Home Shield bought HSA, the company practices changed for the worst. The most recent issue is that I requested for a toilet repair. It took 1 month and over 3 hours on the phone with AHS to have the toilet repaired. Not once did AHS apologize or admit to negligence. Instead, I was continually charged and had to continually follow up with AHS to have the issue resolved.
As a company, they fail to be accountable for mistakes made by their outsourced customer service representatives. The retention department focuses more on collecting their fees without focusing on retention. Instead, they want to charge for canceling policies and not resolving customer issues. The worst company I have ever worked with.
6 years ago
Reply from American Home Shield
Hi SJ,
hate to hear about the delay in service that was experienced to have the toiler repaired. I would be glad to speak with you and discuss your experience.
hate to hear about the delay in service that was experienced to have the toiler repaired. I would be glad to speak with you and discuss your experience.
Jan. 2nd, 2020
Surya Jersey City, NJ
The warranty company used to be fine until the calls started routing to some customer care in Philippines. I had an issue with washer leaking water and created a service request in June 2019. A part had to be ordered and until we made several calls, the part was not ordered. After the part was ordered, it took around 3 months to fix it to the washer. The mechanical company being used doesn't respond to the calls/voice message or text messages. AHS Philippines call center has no clue or control over the mechanical company and they just ask us to pay the service fees and request online. If the delay is on their side, I could not understand why I had to pay another service fees. The answer was they did visit and its been 60 days after the visit and hence I had to pay. I asked them for their employee number or some identification and I am told that there is nothing. On top of it, they don't log the information of the call. I insisted on getting the supervisor and some guy faked to be a supervisor and could not give any identification to refer them. This call center is a sham. Luckily after 4-5 attempts, I could catch hold of an US-based representative and she was able to send the technician in 2-3 days. But it didn't fix the issue and again the in-numerous number of calls and luck of hitting a US-based representative was frustrating to the core. Its been almost two months trying to catch hold of them and I am just being asked to pay the trade service fees again even though the issue was reported long back. The representatives are not logging the information correctly. And to my bad luck, every time I am hitting a call center guy in Philippines. There is no way to write to them and am seriously considering cancelling the subscription.
6 years ago
Reply from American Home Shield
Hi Surya,
I hate to hear about the delay in service that has been experienced to have the repair completed. I would be glad to speak with you and reach a resolution.
I hate to hear about the delay in service that has been experienced to have the repair completed. I would be glad to speak with you and reach a resolution.
Jan. 2nd, 2020
Patricia Grosse Sheffield Lake, OH
Woke up Christmas morning with no heat in the main part of the house. I went to the breaker box and found a tripped breaker. I reset the breaker only for it to spark and my husband heard a popping sound coming from the baseboard heater.
The breaker would not reset.
Made a claim with AHS and got a confirmation of a contractor that same day. The contractor called and said they had no appointments until December 31, 2019. I called and cancelled that contractor and asked for another one. I was concerned that my house could catch fire. I talked to someone who reassured me that dispatch was looking for
a contractor. I waited and called 2 more times. The same identical story that they were still looking for a contractor.
I inquired from one of the home repair sites on the cost of the repair. I answered the phone and an electrician said that they were coming to look at my electricity. The electrician diagnosed the problem as a short circuit in the baseboard heater. The electrician called AHS with the claim and was told it was denied. I couldn't chance my family's safety so I paid for the repair out of pocket. The repair was electrical and was a covered under the warranty. There was a zero reason for the denial. I have been with this company for nearly 2 years. I have paid on time every month. I have no prior claims with this company whatsoever. The first true emergency and they gave me the round around and then
denied my repair claim for no viable reason.
Also, the electrician who did the repair was fantastic. He was reasonable, through and professional. My new heater is working well and my house is warm again! No thanks to AHS!
I am at the point of searching for a new company or just setting up an emergency fund and putting the money in a savings account for any future repairs.
6 years ago
Reply from American Home Shield
Hi Patricia,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and discuss the denial on the service claim.
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and discuss the denial on the service claim.
Dec. 30th, 2019
George Schuller Malakoff, TX
Although it was Christmas Eve when I made the request, I was surprised to hear back from the vendor Christmas day and they came and fixed the issue the next day.
6 years ago
Reply from American Home Shield
Hi George,
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.
It is always a pleasure to read positive customer reviews about American Home Shield. I am glad the technician was able to diagnose and fix the issue within a timely manner.
Dec. 30th, 2019
Debra Parker Aberdeen, NC
Bad response - no call backs, contractor CLOSED on weekends! I had my dishwasher spewing water all over my floor a day before Christmas (when I was hosting dinner!). Called to get service, scheduled for "between 1 and 5" with a promise that the contractor would call me the morning of to confirm. NO phone call (I called them and they confirmed that it would be between 3 and 5 and that a technician would call me when he was on his way). At 4:40, no phone call so I called and now it is "so sorry, it is now between 5 and 7PM (on a Friday). I could not hang out for that as I had company and had to leave for dinner plans. They were to have technician call me to reschedule. Never happened and I tried to call on Saturday and...THEY ARE CLOSED! Really!? to fix appliances, most people are more available on weekends to receive repair people. So, AHS no help either. Nice rep stated he would have another contractor scheduled if he could not get ahold of them (Saturday). Come Sunday, still no response from ANYONE (contractor OR AHS). So, again I had to call AHS. Different AHS rep tells me he could NOT schedule another contractor because of "their guidelines". I asked about the prior AHS rep promise to get me another contractor and this guy kept saying "due to guiidelines...". Sheesh! Now I have to wait for Monday.... and who knows, I probably will have to take the lead yet again and call. They have taken my $80, set me up with a contractor that is not responsive, closed on weekends and I still have a broken dishwasher.
6 years ago
Reply from American Home Shield
Hi Debra,
Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.
Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.
Dec. 30th, 2019
Wright Barrington, IL
We placed a call into AHS on 12/26 due to a sewage plumbing issue that caused all our plumbing to back up, including sewage in our basement. Although Kyle (supervisor), assured us he would have someone out that day. No calls or service! We finally were able to reach someone the following day when they stated there was no record of our service call!!! We finally had a plumber come out on 12/27 who spent little time here and stated it was resolved. He barely pulled away when the plumbing backed up again!!! He later called AHS stating it wasn't covered by our policy (tampon was found in the plumbing), so he didn't clear the line, although he stated it was resolved. There haven't been any tampons in this house for years and we requested a second opinion. The single item they pulled out couldn't of caused the major issues we have going on! We have received nothing but sham responses and empty promises. We continue to call AHS (Kyle, Keisha, Julia) and get put on hold and end up back to the beginning, having to explain everything all over again. We have been waiting on the "second opinion" all day with no contact, other than the calls we continue to place with AHS. We have never dealt with such poor service and lack of compassion! Read your contract thoroughly, if there's a way AHS can get out of paying, they will!
6 years ago
Reply from American Home Shield
Hi Wright,
Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.
Thank you for your feedback about your unsatisfactory experience. I would be glad to speak with you and resolve the issues.
Dec. 30th, 2019
Kristine Arvada, CO
I have had difficulty with the company since day one. Warranty came with purchase of the home. The customer service reps are not native English speakers , that would be okay if they were good English speakers. But it is more than a difficult to understand accent. They can only read off their script and don’t seem to understand what you are saying. Then, you wait on hold a long time, and get hung up during the call a lot once you’ve connected to a rep, they do not call you back when call is dropped so you start from square one: holding in the queue, explain your situation, etc. this is multiple calls over multiple days. I finally obtain approval to use my contractor for repair. He received approval , I submitted paperwork and it has been weeks . The cyst service rep states it processed and check sent on dec 13th, should take 10 d to 2 weeks , which is odd , but ok. I’m now sitting at 2 weeks with still no repayment. I’ve called and talked to a couple of reps today - just to be told to hold on a bit longer. It’s a bit ridiculous. In contrast I had a refund from another insurance co in a matter of days start to finish with electronically deposited funds.
6 years ago
Reply from American Home Shield
Hi Kristine,
I hate to hear about the delay in service that has been experienced to have the repair completed. I would be glad to speak with you and reach a resolution.
I hate to hear about the delay in service that has been experienced to have the repair completed. I would be glad to speak with you and reach a resolution.
Dec. 30th, 2019
Judy Riverside, CA
I really enjoy having this service--I like being able to have the security of knowing my appliances can be fixed without having to pay huge repair costs.
6 years ago
Reply from American Home Shield
Hi Judy,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.
Dec. 26th, 2019
JD Cassville, NJ
The entire process, from identification of the problem with my appliance to finish, was seamless. I am extremely happy with the service I have received.
6 years ago
Reply from American Home Shield
Hi JD,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.
Dec. 26th, 2019
Leslie New Orleans, LA
If I could give negative number of stars I would. I’ve spent the past year trying to get my AC repaired through my American Home Shield warranty. I’ve been given the ultimate run around and wasted countless hours and thousands of my own money. After multiple AC repair men they sent out couldn’t repair or replace our unit, we were told to find our own local service and have them contact AHS with a diagnosis. After searching and paying multiple people to come out we finally found someone to replace the unit. Then AHS decides they want a second opinion. They send another repair man out that agrees it needs to be replaced however AHS is refusing to put the same unit in and insists on replacing it with a unit that their repairman says WILL NOT work with our existing pipes. They are awful and I wouldn’t recommend them to anyone at all!!
6 years ago
Reply from American Home Shield
Hi Leslie,
I hate to hear about the delay in service that has been experienced to have your AC system repaired. I would be glad to speak with you and reach a resolution.
I hate to hear about the delay in service that has been experienced to have your AC system repaired. I would be glad to speak with you and reach a resolution.
Dec. 27th, 2019
Kathleen Lewis North Charleston, SC
Contacted AHS 10 days ago about a plumbing issue and oven not working properly. The temperature fluctuates as much as 50 degrees. Food either burns or has to cook forever to get done. Plumbing was partially fixed a week ago. Have to wait until Dec 23 for repairman to come back to fix correctly. I waited and additional day to be contacted by repair service for the oven. They called me and asked what the problem was, asked for make, model and serial number and then told me the were ordering parts. Said they would call me when the parts came in and would come out. Two days later repairman came out with no parts. I asked why and he told me that it had to be evaluated first. I told him about the phone call and asked him why I was told that parts were being ordered first. His response was that the office frequently lies to the customers to stall them when they are busy. He looked at my oven for a couple of minutes and said that there are problems with Whirlpool ovens. He said there were no error codes showing up (he did this just by looking at the front of the stove, pulling it out and just looking at the back-nothing else). He told me I would just have to deal with it! Then proceeded to tell me I had to sign a release to free him of any liability of damaging my stove. I told him that I had no idea if he did or didn’t. Calling corporate has been a nightmare. They wanted to send the same group back out. I told them that I wouldn’t let them in the house if they did. Then was told they had to get permission to assign it to someone else; that I would hear back in a few hours. Didn’t hear anything until the end of the next day. Called the area sales rep twice before getting a text response. Was told her admin asst would take care of it. Bottom line it is now 10 days since my original service request, both the area sales rep and her admin are out until after Christmas. They reassigned it to a Whirlpool repair service and was told they would be here today between 8-4:00. Got a call this afternoon that their serviceman will come out January 2nd! Christmas is in 5 days, my oven doesn’t work properly, repairman isn’t coming until 2020, rep and admin are on vacation, and I can’t safely prepare holiday meals for my family. Merry Christmas to me! Have very serious reservations about this company. If you are considering buying a home warranty from them think twice! You may end up having to wait until sometime in 2020 to have your Christmas dinner.
6 years ago
Reply from American Home Shield
Hi Kathleen,
Your concerns and reservations about your experience are understood. I hate to hear about your experience and the delay to have the oven repaired through AHS. I would be glad to speak with you and get the issue resolved.
Your concerns and reservations about your experience are understood. I hate to hear about your experience and the delay to have the oven repaired through AHS. I would be glad to speak with you and get the issue resolved.
Dec. 27th, 2019
Lorene Trevvett Redding, CA
I was very pleased with the quick response from
American Home Shield And the Professionalism of the person that was sent out to take care of my problem.
6 years ago
Reply from American Home Shield
Hi Lorene,
I am glad the technician was able to diagnose and fix the issue within a timely manner. I hope you continue to enjoy the service we provide.
I am glad the technician was able to diagnose and fix the issue within a timely manner. I hope you continue to enjoy the service we provide.
Dec. 26th, 2019
Ellen Moreno Valley, CA
My microwave caught fire the day before Thanksgiving!!!! They have sent out 2 different people and both are saying something different!! No one follows up unless you call them. Now on my only day off I’m waiting a 3rd time for someone to diagnose the problem.
Meanwhile I have no microwave. This is the cheapest appliance in the home I don’t understand the back and forth and the time and effort that I’ve wasted. I also found information that stated there’s a class action lawsuit against GE and the model number that I have. I’m filing a complaint with BBB. I PAY MONTHLY....way over the $300 that it would cause to fix my issue!
6 years ago
Reply from American Home Shield
Hi Ellen,
I hate to hear about the delay in service that has been experience with the part. I would be glad to speak with you and reach a resolution.
I hate to hear about the delay in service that has been experience with the part. I would be glad to speak with you and reach a resolution.
Dec. 20th, 2019
Mohamed Elmahdy Dublin, OH
My overall experience is just good. It would be great if they improve the customer service and fire bad contractors in Columbus, Ohio. The plumbing contractor, A Water Solution, was the reason for me to leave AHS. Their technician is NOT trustworthy AT ALL.
6 years ago
Reply from American Home Shield
Hi Mohamed,
I would like to thank you for providing American Home Shield with feedback about your experience. I hate to hear that you are no longer a customer and I would be glad to speak with you and discus the issues that occurred.
I would like to thank you for providing American Home Shield with feedback about your experience. I hate to hear that you are no longer a customer and I would be glad to speak with you and discus the issues that occurred.
Dec. 20th, 2019
Lee Calabasas, CA
Waste of money and will be cancelling!
There customer service is terrible and the low grade (or better no grade) third rate repair technicians are incentive to find loopholes not to pay only to up sell a costly repair. AHS is AMAZING with very timely calls citing a loophole in the Terms and conditions to deny claims!
Anyway, I finally got a clue and called a reputable repair company who told me the AHS diagnostic was “Crud” and fixed my heating for a fraction of the $900 repair bill I was lied that I needed. Oh, I am forgetting the $75 AHS fee!!
Do yourself a favor, save yourself time and aggravation and call a real service company
6 years ago
Reply from American Home Shield
Hi Lee,
I hate to hear about the non covered cost that has been experienced to have your repair completed with AHS. I would be glad to speak with you and reach a resolution.
I hate to hear about the non covered cost that has been experienced to have your repair completed with AHS. I would be glad to speak with you and reach a resolution.
Dec. 27th, 2019
Karen potts Visalia, CA
I was told the two parts that were being replaced were the only parts that could be replaced. Because these exact parts had already been replaced last year. Not surprising this didn't fix the problem. Now I was told there is an ignition bar that was being replaced on this model routinely about 5 years ago. Why just replace parts that had already been replaced? Now I'm screwed until after Xmas waiting on another part!!!
6 years ago
Reply from American Home Shield
Good morning Karen,
I hate to hear about the delay in service that has been experience with the part. I would be glad to speak with you and reach a resolution.
I hate to hear about the delay in service that has been experience with the part. I would be glad to speak with you and reach a resolution.
Dec. 20th, 2019
Ruth Barrett Dansville, MI
After we purchased our new home with a AHS warranty for a year we decided to continue it. We have not regretted doing so, and appreciate the service we have benefited from.
6 years ago
Reply from American Home Shield
Good afternoon Ruth,
Your feedback is more than appreciated ad I hope you continue to enjoy your AHS home warranty!
Your feedback is more than appreciated ad I hope you continue to enjoy your AHS home warranty!
Dec. 19th, 2019
Cherie Buckeye, AZ
The first time the plumber came, the problem wasn't fixed, but the second time he came, everything is perfect. No charge for the second time he came.
6 years ago
Reply from American Home Shield
Hi Cherie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience with the plumber who completed the repair.
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience with the plumber who completed the repair.
Dec. 17th, 2019
Krystal Newark, CA
They have been so horrible to work with. My heater has been broken for over two weeks. The first technician who was supposed to come was cancelled and no one can give me a definitive reason why. The second was the wrong type of repair man. The third just didn't really know what was wrong. This might all be forgivable if there was any customer service. At every step there has been a delay. They never call back when they say they will. The customer service representatives seem like they are rushing to get off the phone and every response sounds scripted. I'm just so angry with them. I tell them that I am really unhappy with how the situation has been handled and their response is "okay, is there anything else I can help you with?" What kind of response is that?
6 years ago
Reply from American Home Shield
Hi Krystal,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Dec. 19th, 2019
Todd San Antonio, TX
First I’d like to say is if I could’ve given them a zero I would have. Spoke with customer service regarding a denied claim to replace a part on my furnace. Denial is based on the fact that an internal part of my furnace apparently has corroded/or has rust and will not be covered by warranty because they state that my furnace has no been Maintained properly. I had just purchased the home and decided on using American home shield as my warranty service. I had no control over the previous owners actions on how they maintained this furnace. However I purchased the platinum plan with American home shield so that I could specifically have peace of mind with my appliances and furnace/air conditioner. At no point during the conversation with the sales person did anyone ever tell me that everything would be conditional on the condition of the furnace. I was simply reassured that I had nothing to worry about that everything would be covered with a small fee for service. I will be reaching out to the Better Business Bureau as well as the Attorney General of the state of Texas. It’s shameful that I’m having to do this especially since I did business with them in good faith.
6 years ago
Reply from American Home Shield
Hi Todd,Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Dec. 17th, 2019
Robert M Erie, PA
2 broken appliances in 2 weeks. set up the appointments and the service man was there as arranged and the problems were fixed. One was an oven two days before Thanksgiving.
6 years ago
Reply from American Home Shield
Hi Robert,
I am pleased to hear about your most recent experience and the appliances that were repaired. I hope you continue to enjoy AHS!
I am pleased to hear about your most recent experience and the appliances that were repaired. I hope you continue to enjoy AHS!
Dec. 16th, 2019
Michael Atlanta, GA
I've been waiting 5 days to get an answer on the payout for my Water Heater. The contractor AHS sent out wants to add on charges of $1200, are you kidding me??? I was told they'd get this to me 4 days ago...clearly the business model is to send contractors out and have them upsell me on code violations and add-ons so they can make money, likely because AHS doesn't pay them a fair amount. Customer service is a joke, 15 times I've been put on hold, there's no record or prior calls or progress on my ticket. I used the AHS contractor 2 years ago for a water pressure regulator value replacement and the recent contractor said it doesn't work and needs to be replaced. It just goes on and on. Don't use this company!
6 years ago
Reply from American Home Shield
Hi Michael,
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Your concerns regarding your most recent service experience are understood. I would be glad to speak with you and get the issue resolved.
Dec. 17th, 2019
Murry Kenosha, WI
I may be come back for the rate but for now I'm unsatisfied with AHS services and their customer service. Can you pay attention to all your customers complain, their review or complaints is true become it happened to me now. I wish I red all this review before I renew my contract. Anytime I made a service request they denied it and I ask for my contract agreement, you refuse to provide me. I have full coverage for electrical issue and you still denied my service due to your lack of experience technician. So can you tell me what I'm paying for? The technician claim overload without trace any wire. The technician don't want to do because the claim you don't pay them well and it seems AHS is begging the sevice technician . Then instead of AHS to get back to me since two weeks that i have being calling them for the follow up, no they didn't I still have more questions and reviews after I received my contract.
6 years ago
Reply from American Home Shield
Hi Murry,
I would like to thank you for providing us with insight about your most recent AHS experience. I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
I would like to thank you for providing us with insight about your most recent AHS experience. I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
Dec. 13th, 2019
Jessie Small Memphis, TN
Everything was so easy and seamless, from booking the appointment online with AHS to the EXCELLENT service I had from Rescue Your Air. I will highly recommend.
6 years ago
Reply from American Home Shield
Hi Jessie,
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.
I would like to thank you for providing American Home Shield with such positive feedback about your most recent experience.
Dec. 13th, 2019
CLARENCE D FLOYD Manning, SC
Just Bought home less than 2 months ago and tried to talk to customer service because of a couple of issues such as a leaking toilet and total electric heat and air unit that needs to be repaired or replaced. Called twice trying to find out what exactly would be out of pocket cost if these appliances needed replacing. Was on the phone for over 2 hours with people who had broken English and hard to understand then put on hold only just to be hung up on both times so I can only imagine the rest of the services this company offers and how bad their customer service is. Will be talking to the bank to cancel policy as well as the Better Business Bureau. Very DISGUSTED!!! DID NOT RATE BECAUSE THIS COMPANY DOES NOT EVEN DESERVE 1 STAR!! HAD TO LEAVE ONE STAR OR IT WOULD NOT LET ME POST REVIEW ! JUST ANOTHER LOOP HOLE!!!!!!!!!!!!!!!
6 years ago
Reply from American Home Shield
Good afternoon Clarence,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
Dec. 13th, 2019
Paula Lawson Humble, TX
My oven needs to be replaced due to a bad element that caused a fire. The appliance repair service that came out was great. Confirmed the need to replace my ovens. I have not heard from AHS. Hopefully they will contact me soon. Would like this to be resolved before Christmas. AHS has always been easy to work with.
6 years ago
Reply from American Home Shield
Hi Paula,
Your concerns regarding the delay are understood. I would be glad to speak with you and get the oven replaced.
Your concerns regarding the delay are understood. I would be glad to speak with you and get the oven replaced.
Dec. 13th, 2019
Will Spring Hill, FL
I was very disappointed when american home shield was supposed to have given me a credit for having a company out and service my unit in my house air conditioning for the 2nd time. it wasn't repair correctly thr frist time. they had to come out american home shield said they wouldn't charge me for the follow up visit, come to find out that they did charged me for service call. I am Disappointed with American home shield.disputing with my American Express because I was told otherwise very Disappointed I will be canceling my contract which I have 2 Properties insured with American home shield.
6 years ago
Reply from American Home Shield
Hi Will,
I hate to hear about your most recent AHS experience and the credit that you were waiting to receive. I would be glad to speak with you and get the issue resolved.
I hate to hear about your most recent AHS experience and the credit that you were waiting to receive. I would be glad to speak with you and get the issue resolved.
Dec. 13th, 2019
Trudy Stapleton, AL
Service was good and timely . The only complaint I have is that when I first signed up they did not tell me I could add septic tank to policy and after the first year this was no longer an option. And for the price I paid the coverage was not on enough items such as appliances is an added price
6 years ago
Reply from American Home Shield
Good morning Trudy,
Your concerns regarding your American Home Shield coverage are understood. I would be glad to speak with you and discuss your contract.
Your concerns regarding your American Home Shield coverage are understood. I would be glad to speak with you and discuss your contract.
Dec. 11th, 2019
Michael Bardo Richmond, TX
Nothing except minor repairs is covered 100% had a call for a bad a/c unit , not covered had to pay 100% for a new one , pool/spa heater not covered had to call another repair service to make me feel good because it wasn’t cover because it wasn’t up to code ever though it was up to code when installed or it couldn’t have been installed . I also had a pilot light went out and the service man sent out who was very helpful said that if I had to replace it it would only be partially covered.I just think it is deceptive advertising To say you will replace a major appliance knowing full well you won’t is bothersome and person I spoke to about my grievances would not refer me to higher level to try to come to a compromise or some partial compensation my . I don’t expect anyone to reach out to me to try to make things right because I have wrote reviews before and never received any feed back either by E mail or phone call I guess I need a lawyer or to tell anyone considering your service to avoid your company because you won’t even replace what you say you will in your commercials I AM VERY DISSATISFIED and I Know you won’t respond to this survey also. Customer satisfaction is the number one thing you should strive for but do not seem to care about your customers.
6 years ago
Reply from American Home Shield
Hi Michael,
Your concerns with the contract coverage is understood. I would be glad to speak with you and get the issues resolved.
Your concerns with the contract coverage is understood. I would be glad to speak with you and get the issues resolved.
Dec. 11th, 2019
Alessio R. San Lorenzo, CA
American Home Shield is a solid waste of money.
I have two experiences with them, both horrible.
First: a blockage.
I pay 75$ for the contractor to come and diagnose the issue. They say they need to further inspect some less accessible pipe and that is going to require AHS approval. They would get back to me. I call AHS to check on the status of the request, they say they never received a detailed report from the contractor, so the problem cannot be fixed. I call again after one week, they say the same. Same thing every week for one month and a half. Ultimately, I call another contractor and I pay out of pocket (2k).
Second: leaking dishwasher.
Dishwasher started malfunctioning mid September. I pay 75$: a contractor comes, cannot find anything wrong with the dishwasher. Cleans sensor, leaves. Dishwasher works for two days, then breaks again. Same contractor comes again, does not find anything weird again, cleans it again, tells me to ask AHS to call another contractor for a second opinion if the dishwasher breaks again. As a matter of fact, the day after, it "breaks" again. Second contractor arrives, says they need to change a sensor (the leak detector). They need to order the part. They say - and AHS confirms - the part is going to arrive by the 20th of October (one month later). I wait. I call back on the 20th. Sadly the part did not arrive. They say the part is going to arrive on the 28th. I wait and call again. They say that the part is going to arrive by the 6th of November. I call again to confirm, and they say there is no guarantee the part is going to arrive, anytime, ever. It might arrive, I might have to wait another month, 9 months, 1 year, 25 years. Who knows. The part is readily available online for 15$ - I could probably buy it myself and fix it pretty quickly. Thing is, I paid 75$ to AHS for the contractor to come and clean the sensor manually, on top of the ~500$ for the yearly AHS subscription that were basically a waste of money. In short, as before, they are going to wait it out till I decide I had enough of it and I will fix the dishwasher myself.
Main reason why AHS is worthless is clear at this point.
AHS is a scam, as they don't have a guaranteed time period after which they escalate a service request. You need a part? Sure, it will come, sooner or later. We need a detailed report from a contractor to make a decision? Sure, no worries, sooner or later it will happen. This is a strategy that, in my opinion, they maliciously use to avoid paying for costly repairs, whenever possible.
As such, I would strongly suggest anybody to think twice before paying these gentlemen a dime for their "service".
6 years ago Edited September 14, 2021
Reply from American Home Shield
Hi Alessio,
Your concerns with the appointment delay are understood. I would be glad to speak with you and assist to get the issues resolved.
Your concerns with the appointment delay are understood. I would be glad to speak with you and assist to get the issues resolved.
Dec. 7th, 2019
Jack Olden Denver, CO
10-year customer. This company provides the worst customer service ever. They do not call you back they do not follow up with what they say they're going to do. They do not return your calls or emails they do not care about any issue you have except making their monthly payment. They will send contractors out to your house to break your appliances and not cover you. They leave you in an endless loop and never resolve your issue. I recommend choosing any other Home Warranty company than this one. They do really bad business and have the poorest customer service I have ever seen. All you will be is a number to this company. They have no concern for any issues you have.
6 years ago
Reply from American Home Shield
Hi Jack,
Your patronage for more than 10 years is more than appreciated. I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
Your patronage for more than 10 years is more than appreciated. I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
Dec. 9th, 2019
Randy Washington, DC
My AHS owner page advertised a heating system checkup. I clicked through and was charged the $75 fee. After a week went by without contact, I contacted AHS via Facebook Messenger. I learned that my request had been cancelled without notifying me because their contractor won't do heating system checks. Mind you, this was a special service advertised in the AHS owner center itself, and advertised via direct email to me.
6 years ago
Reply from American Home Shield
Hi Randy,
I hate to hear about your service request that was canceled and the miscommunication. I would be glad to speak with you and get the issue resolved.
I hate to hear about your service request that was canceled and the miscommunication. I would be glad to speak with you and get the issue resolved.
Dec. 7th, 2019
Glynn Humble, TX
I have a samsung refrigerator ahs has sent contractors out 4 times . When contractor was diagnosing fridge with Samsung engineer on phone I ask to talk with Samsung. And told them to come out with there technician he got me a onetime exstension in warranty for diagnostic and proposed repair , long story short I would of saved 400$ if I had a properly trained technician that American home shield provide d,I’m for people making money but I think there needs to be a line drawn between right and wrong AND THE REPLY from AHS on website is nice but would be helpful if they left contact info .........lol
6 years ago
Reply from American Home Shield
Hi Glynn,
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
I hate to hear that your experience has been less than satisfactory. I would be glad to speak with you and reach a resolution.
Dec. 9th, 2019
Kathy s Orangevale, CA
Had a bad repair company assigned who wasted months not doing a proper repair. However once a competent repair person was sent out AHS came through by offering a replacement.
6 years ago
Reply from American Home Shield
Hi Kathy,
We are pleased to hear about your American Home Shield experience and hope you continue to enjoy the coverage we provide!
We are pleased to hear about your American Home Shield experience and hope you continue to enjoy the coverage we provide!
Dec. 3rd, 2019
Matthew Stern Colts Neck, NJ
They wrote up coverage for me but left out the Air Conditioners. Most of the time I don't use their vendors so I ended up paying out of pocket anyway. Their sales staff is either uninformed or intentionally mislead - they tell me about a plan that reimburses for coverage as I'm cancelling their policy. One of their vendors said he would order a part for us. We wait for the part only to find out that he never ordered it because he said we broke the stove. Another one of their vendors comes and fixed the stove in 15 minutes. They charge me $100 to cancel the contract . I say buyer BEWARE!!
6 years ago
Reply from American Home Shield
Hi Matthew,
I hate to hear about your experience to have the air conditioner repaired. I would be glad to speak with you and get the issue resolved.
I hate to hear about your experience to have the air conditioner repaired. I would be glad to speak with you and get the issue resolved.
Dec. 3rd, 2019
Greg Dallas, GA
I recently submitted a request repair for my a/c unit, a technician came out and said it was my evaporator coil which is covered. I was relieved to hear this and waited 2 weeks to hear back on approval for the fix. I finally heard back and was blown away that even though the work was covered I had to pay $1347. $600 of this was refrigerant and another $700 were code upgrades. I cannot get a straight answer on why I have to pay for code upgrades. They say I may need a different primary float switch, secondary float switch, something with my drain pan and several other things I cannot remember. My feeling is that AHS low balls the repair company so much that these code upgrades are a way for them to make more profit. I have a primary and secondary float switch and nothing that I can find says if you REPAIR you have to upgrade. If we were installing a new unit then yes we would comply with new codes. I can understand the refrigerant but do not agree with these code upgrades. Why not advertise this more b/c repairs are not free!!!!
6 years ago
Reply from American Home Shield
Hi Greg,
Your concerns with AHS and the coverage we provide are understood. I would be glad to speak with you about the non covered cost and get the issue resolved.
Your concerns with AHS and the coverage we provide are understood. I would be glad to speak with you about the non covered cost and get the issue resolved.
Dec. 3rd, 2019
James S Pasco, WA
On Friday evening late my furnace made some loud noises then quit. I had just had major back surgery (fusion) & was moving slow and on pain pills. I immediately called my repair company that has done yearly maintenance on my A/C & furnace. They came out Sat morning.Reputable company. Upon inspection they determined the furnace motor was out but could not obtain a new one until Tuesday as it had to be ordered & that model was not available in our area. They took the old motor to insure they ordered the correct one. On Sunday I remembered AHS & called they immediately. Told to call back on Monday. Monday I called back & was informed they could not honor my contract as I had not called them first. I could have the company reinstall the motor they AHS would send someone out to check it out. That was stupid as new motor was due Tuesday morning & it was freezing. I had heaters running & still not over 64 degrees. I am 75 & wife is 76. Freezing is unsat. I explained that all through my working life my concept was how to get it done not why we can't. Anyway I noticed AHS took out my payment immediately on the 24th. I, on the 25th, called my credit card company to have the payment reversed & block any further withdrawls from my card. IL told AHS on the morning of the 25th to cancel my contract immediately & what I would be doing with the card. I asked to talk to manager twice & was told not available then on the phone. I will be posting this on facebook & twitter & also to BBB. I paid the whole $868.80.
6 years ago
Reply from American Home Shield
Hi James,
Your concerns about your most recent AHS experience are more than understood. I would be glad to speak with you and reach a resolution for the issues that have occurred while waiting for the repair to be completed.
Your concerns about your most recent AHS experience are more than understood. I would be glad to speak with you and reach a resolution for the issues that have occurred while waiting for the repair to be completed.
Dec. 3rd, 2019
