SafeStreets USA Reviews

SafeStreets was offered to me as an option when I was connecting my electrical service. I was familiar with ADT already since I had the system when I lived in New York. SafeStreets was the provider here in Georgia, so I didn't really have a choice as far as that went. What I didn't like about ADT, and I knew this before moving, was that they're not available 24hrs a day. When it comes to a home security system and service, that's just something that bothers me. Security is not just a 9-5 thing. There were occasions when I would have an issue and I couldn't contact them until the next business day. That meant I'd have to wait up to 2 more days with whatever problem came up. I've also had situations when I've called several times to try and speak to a supervisor, but I never got a call back about that. They are supposed to call you back within 24-48 hours, but I never received any. Actually, I found out that since my service had a lot of hiccups from the moment I started, they actually didn't give me any priority or attention. I was paying over $1000 for the service and they were just not giving me the service. I would get no call backs or any help in rectifying any situation. I had to keep calling and calling until someone responded. The equipment I got had faulty false alarms, in part because of the way it was all set up. The technician that did it all did not seem particularly knowledgeable about how to install the equipment. It just feels like they don't respond well to customers and don't even consider the situation. I mean, I was also promised a gift card at the time, and I never really received it or got anything from that. They just don't seem to care at all whether or not your situation is resolved or if you actually have the service. If I had to choose again, I wouldn't pick it.

I went with them since I didn't know any other company that I could use. I mean, they're a good company, but their equipment and customer service could be improved. The customer support can be good or bad. There are some representatives that are very knowledgeable and others that are just there for the job, you know. They don't seem to care much about the customer. The app that you use to check on things doesn't work correctly sometimes. I can't get some parts of the video at times, and if the weather is bad that also affects it. Because of that you really can't have a proper full vision of what's going on around the house. When there's something that needs fixing, it might take them a long time to send someone out there to do it. Even trying to fix it yourself doesn't really work. I think overall they need better communication and products. I've gotten a lot of mixed messages about what to do with parts of the equipment and that's very confusing. They all need to be on the same page.

I had problems being broken into, so I went ahead and got the security system. It doesn't really do what it's supposed to do. The equipment doesn't record motion and then it'll start saying that this thing went off or that alarm went off and go on like that. Sometimes I'll come when that's happening but the police is not even called or anything. Their customer support hasn't done what it's supposed to do. I mean, they might be really nice but they don't do what they're supposed to do. I'm not really satisfied with it. The technician should be out here, probably in the next week, to see if they can get the bugs out. If things don't get fixed, I'll just cancel the contract and get rid of it. I've probably tried to fix it some 4 or 5 times already so I'm done. It just doesn't do me any good.

I went with them since I was told ADT was the best. Overall they were good in customer service, but the guy that installed it all did a horrible job. They actually had to send somebody out from ADT to come and fix the problem for them. There's a few times I've felt like I don't receive the service that they're supposed to be offering me. I'm tired of waiting for what I'm supposed to be getting already.

We have a motion detector that has malfunctioned since day one. The tech who installed came out and moved it and it still doesn''t work. People who call to alert it is going off are rude and unhelpful. We just don''t use the system bc dealing with the false alarms is such a hassle.

I never received my $100 gift card for signing up. Also the connectivity in the app to the live feeds on the cameras is poor and the app doesn't connect to my system to remote activate.

We had to cancel due to unprofessional people. Took a week for them to take out equipment, leaving us with many holes in walls and ceilings. After taking off work twice ($400 off my paycheck) they “forgot” to call and notify me (after I had to call supervisor) since I’m no longer a customer there not responsible to fix anything or put back anything, and that the supervisor “ will not answer any more questions nor am I allowed to speak to anyone higher nor will my calls be taken”. I will never recommend nor use Safe street or ADT companies. And I will be discussing my experience with EVERY person who signed up in my neighborhood :)

As soon as I got the service I received an ad for the same cost I paid I could have gotten more winow alarms. Felt cheated!

For the monthly price it's not that bad, but send out a rep or have to have your system repaired or upgraded, the bill is shocking! For the price I really wish we would have just put in ring security system with cameras. By the time my alarm goes off and I get a call from ADT, while I'm on vacation, and I tell them to go ahead and call it in I'm not home I could have looked at a ring security system and called my local police department. I am seriously rethinking my home security system. I'd recommend looking into other options for the price.

Salesman didn't not get back to me regarding September Back to School gift card after he got the sale.

They give me a response when I need it. The equipment, the box they give you, is not working fine though.

The equipment has been good so far; I like it. I just haven't received my rebate yet.

Very expensive installation fees and equipment

Total bait and switch advertising with pricing