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7.1

Overall Score

Star Rating

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4.4

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329 Reviews

Review Breakdown

5 grade

71%

4 grade

14%

3 grade

6%

2 grade

2%

1 grade

6%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Travis Renk Anchorage, AK

The equipment is like you would expect and the app works okay. Customer service is terrible, and what is even worse, is if you buy a house with existing Ring equipment or sell your house with Ring equipment. Unlike other security equipment, each time you buy/sell a house with Ring equipment, you have to do a completely new install/setup which includes a 15-day waiting period for the prior owner to relinquish the equipment. Customer is terrible and unwilling to help. I've called four times and get a different story and a lack of willingness to help. Do not recommend unless you plan to take your equipment with you.

1 year ago

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JAV Waynesboro, VA

While the Ring security devices aren't the problem, the cascading $$$ effect to have to buy this and then that, and then update, then subscribe, it feels more like a device pyramid scam to the senior citizens out there just trying to live safely and protect mail and deliveries by using motion and alert sensors and yes, cameras. What good is buying a camera if you can't review anything if you don't subscribe to a "Plan?" Monitoring fees for services provided for security monitoring by Ring I can understand, but what about for those who do not want outside monitoring? I bought a Wzye outdoor camera before buying the four Ring devices (DBCamera, IDCamera, MBSensor, Light Bridge (because you can't use the MBS without one!!!) and am not on any subscription plan yet it serves the purpose of both camera and review options. In hindsight, I should have went with the all Wyze devices, I'd have spent less and received more for my money. As a retired professional, I can no longer keep up with the escalating price gouging for having to purchase everything piece mail or patchwork style. I had to return the MBSensor because it wasn't clear why I needed a "bridge" to connect when I didn't have any smart devices in my home that would require that device. I figured it out once I got the device and couldn't connect it. As one of many senior citizens on a restricted income, you might want to consider what AARP and Consumer Cellular does... offer a discounted rate and serve millions of us instead of price gouging and serving a smaller proportion of that population.

3 years ago

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Andrew Lundholm Palatine, IL

I purchased many parts of the RING system. Unfortunatelya wired spotlight camera was defective. I waited 2 weeks for a white camera, out of stock was all I hear. I have been waiting over 1 week for a black camera, again told today out of stock. XMAS is next month, these are on amazon. I simply do not get it. So, here I am. Don't buy these unless you have the patience of a clergyman. Don't!!

3 years ago

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Reverend Kirsten Hancock San Antonio, TX

Not helpful on consult for what I needed or installation. Installation cost is a rip off. Poor customer service & follpwup. I have a Ring doorbell on housethat is useless. I was so frustrated I found another company willing to understand what I needed, less hassle & better customer service.

2 years ago Edited August 17, 2023

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Toria Brooklyn, NY

Ring Doorbell is not that great! Ring doesn't capture what's important. For example! Someone hit my neighbor car and Ring missed that capture. Ring Door Bell is not worth the price they charge for it.

2 years ago

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Gloria Miles Scottsdale, AZ

Love my ring doorbell, but the battery dies really fast. Now I can't even get it to charge.

1 year ago

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Debi Swartz Pittsburgh, PA

You need a strong strong internet to have these

3 years ago