Ring Reviews

unhelpful , ill-trained, un-informed, and provide conflicting information and are experts Purchased 3 Ring security products - Video Door Bell, and 2 Outdoor Flood Lights with Camera. All 3 only worked less than 6 months. When it worked, there was a consistent 1-2 minute video delay, defeating the purpose of the purchase. Ring's Customer Service is worse than the quality of its products. The staff is unhelpful, untrained, and ill-informed, making customers go in circles without resolution of the problem. Ring's Purchased subscription plan is a Scam. The plan must be fully paid upfront, but Ring only refunds a small portion of unused service and not a full pro-rated refund if the plan is cancelled mid-stream . Ring is a SCAM company and would never purcase any Ring product again, and not recommend it.

NOT DOE BUSINESS OWNERS. We bought the system for a small business after talking to customer service and they insisted they were capable of handling all of our needs. Fast-forward eight indoor cameras, three outdoor cameras, installation fees, electrician cost for hard wiring Once that was complete, the drama began. First and foremost, Ring allows you to give employees access to have their own login have their own passcode for the keypad my employees & most important my general manger, partner or anyone else can not contact them to troubleshoot the system or deal with any issues. Only one account owner and the buck stops there. So I’m out of the country and there is an issue where my alarm is going off and I have to jump through a bunch of hoops to get it taken care of. Literally will not talk to the very people I have given access to the system and that they have verified by having me send them an email from my account inviting them. But that isn’t all. We had to buy motion detectors to go at each camera. Because the cameras that detect and record motion will not alarm the system when we are in away mode. They didn’t tell me this. They made it sound like the service would detect an issue and call for emergency but never explained that the one motion detector would have to pick up the bad guy. Not the 11 cameras. So if bad guy doesn’t tho past that motion detector or doesn’t open a window or door to come in the camera will just record them and not alarm anyone. Oh wait it will send me a notice. But if I’m asleep what good is a notification? It’s a long ugly story, but the truth is Ring is not capable of supporting a small business. They failing comparison to the SimpliSafe system with the devices and professional monitoring.

I don't know how in the world this company gets such high rankings when the product is so awful in actual use. I have nine Ring cameras around the exterior of the house. Of the nine, six are battery powered, and three are floodlight cameras, hardwired. I have a very expensive mesh WiFi network with four satellites in a 7,000 square foot house, this WiFi is the latest and greatest, and good signal both inside and outside the house, and I'm on 1G service both up and down. In all cases, the video is frequently not recorded at all, recorded so badly it's useless, or the image quality typically makes anything unrecognizable. Even the motion sensors often don't pick up something as big as a car coming and going and the system is completely and utterly unreliable and is nothing more than an expensive toy. I've pulled out of my garage, driven up my driveway in front of three of the cameras and not a single one recorded anything. Nothing! This is not a substitute for an actual alarm system and you're going to get a usable video only about 20-30% of the time. I've tried different sensitivities, every setting they have and it's still terrible. It's on the border of completely useless. I would say that their monitoring service is at the very bottom of the barrel and I suspect the problem is that Ring tries to save data and I believe it's their network that's at fault. I'd stay away from this product if you're at all serious about monitoring your house.

Poor quality video, skip or pauses often, huge delays at times people already gone by the time footage could be viewed on your phone. The units are poorly made and designed to be replace often1 year or 2). They don't offer good warranties only coupons for their new models and upgrades units. My advice I wished I had made my research and not based my desicion on price or popularity 😕 because ones you spend the $250.00 / unit you are stocked with their life time service whether you like it or NOT.( the technology for ring is not there unless you are within 5ft. Of the camera lense and the lighting is perfect). I'm just a secure lifetime paycheck unless I decide to let my 5 units purchased collect dust and not used them.( ring ethics is like buying a new car now a days....if you don't purchased their warranties and packages you will regret it). This review is based on my personal experience and continued to do so since I'm too invested with them.

I changed the monitoring from professionally monitored to self on the app. I wasn't aware that, that wont stop my card being charged. Later after few months, I came to know about it when Ring sent an email about payment being declined due to card no longer valid. When I called support, they said, in order to stop payment I need to do it on the website. Changing in the app is not sufficient. I asked for refund of the fees paid since I changed from professionally monitored to self on the app. They denied my request, saying they sent me an email about this (that payment will stop only if disabled on the website and not on the app). I never received any such email. At least I don't remember seeing such email and I don't find in my inbox now either (I could have deleted the email). I am very unhappy with the misleading (cheating) information provided in the app which just stops monitoring without stoping the plan and hence continue to charge the payment card.

I have three cameras with solar charging, and ring doorbell. At first I was impressed with the system until I realized the limitations.unless you pay the fee you can’t see anything but live video feed. I paid the annual fee and realized over the two years I’ve had it the sensors are not sensing like they did when new. However, the wind blowing will set the alert off. Also you must have internet with WiFi to be able to see the video feed. Power out? Useless. You own the equipment, but you must still keep paying to use it through cable cost and annual service fee. I really regret spending a lot of money for something that most of the time is useless.

Two years ago I purchased 4 Ring cameras. 2 solar charges, and 4 extra batteries from Home Depot which was not cheap because I thought they were worth the money. Now 1.5 yr later the hard wire spot light one went bad. Ring replaced it for nothing because I had the extended . Not even 2 months later another one went bad. I even spent over 1 hr with their tech that wasn't trained well enough to help with it . She couldn't even speak English well enough to understand her. She FINALLY realized that it wasn't fixable either. Also my extended warrant expired one month ago and I would have to PURCHASE another one. What a bad product when 2 out of 4 cameras went bad within 2 years. Now I'm stuck with 2 extra batteries and solar charger because I'm buying another one for it to last only 2 years for it to go bad again. They, RING, is very expensive, too only last not very long at all. I was rob with junk that I paid dearly for .

I have a ring alarm system. I tried to post a trespassing of some unknown people coming onto my property illegally to dispose of their trash. I posted the video onto ring neighbors and they tell me they cannot post disputes between neighbors. How is trespassing of unknown persons onto private property a neighborly dispute? Ring service is worthless. Don't waste your money they don't offer the kind of security you are looking for. Criminals must really appreciate the ring system. Our service will be canceled very soon and will probably include a public internet video. I would have give ZERO STARS but I could not write the review without at least choosing one.

Purchase the Ring Alarm Wireless 10-piece Security Kit from Costco. Not able to activate the base station. Called the Ring tech support and he had same problem with activation. Finally he suggest me to do the factory reset on brand new unit. After that activate of all sensors, base station and extender. Found one door/window sensor doesn't work after the install, so remove the sensor and call the Ring tech support on 5/9/20 and he mention that sensor need to replace and he will send the another sensor under warranty. I haven't got any confirmation or replacement sensor for 1 week, so called the Ring tech support again on 5/16/20 and another tech support told me that previous tech support didn't submit your warranty replacement ticket. He process the ticket on that day and mention that he will expedite the shipping. He mention that you will get the email for confirmation of shipping. I haven't received any confirmation email and sensor up to 5/20/20, so call the ring support again. Ring representative told me that they ship the product 5/19/20 by ground. I was surprised that they ship it by ground instead of air. She don't have the authority to make any decision, so i was on the phone for more than 30 mins and after that she told me that i am not able to help for expedite the shipping. Also ordered the another two door/window sensors (2pakc) from amazon. Found One sensor came in Ring original packing and other sensor came in different box with ring label-repack and senor and hardware was loose in the box. Found repack sensor doesn't work. Return the sensors to Amazon. Quality of Ring security system is very bad and I will never suggest to any one Ring security system. After that i drop the plan to install the Ring security camera and door bell

Every ring camera that we've purchased has had to be replaced within months. Some cameras 2-3 times so far. Talking to the Indian customer service people is just awful. They will ask a question and just continue talking for another minute or two never giving you a chance to just answer. They talk and talk and talk and talk. I'm on the call with them for over an hour each time for something that could have been discussed in 15 minutes. I wish I'd NEVER purchased the alarm system and all of the cameras. It just sucks.

One of my cameras failed after 1.5 years of use. RING said out of warranty gave me a 35% discount and told me to purchase a new one. In other words..more money for them. I have 2 other cameras working fine longer than 3 years. One is 7 years old. I told them faulty camera should be replaced for free. 3rd generation camera. They basically said to bad so sad. They dont stand by their product. Dont buy this product. For a loyal customer this is what it is now a days.

Horrible customer service and shipping as bad. Ordered 3 cameras got one. Customer service reps told me to reach out to shipping agent. Uh, don't know who that is, nor is it my responsibility. After chatting with them several times they finally said they'd escalate my case. a week later, absolutely no response from anyone. So I disputed it with PayPal and my CC. Guess who won? That's right, I did. got a full refund. Ring may have ok, products but their customer service showed me I will never use them again or buy another product from the company.

If hardware is set up properly it would get five stars however service in their so-called online community can be biased Based on race. Specifically the so-called community can be a group of unknown people that decide your alerts or information is not valid in their personal opinion. You can be shut out of sharing vital information. I have escalated issues and they hide behind procedures that don’t match the situations escalated, meaning they can be a racist organization based on your region. I would recommend simply safe if you wanted a more honest service provider.

I made the mistake of purchasing 1st generation Ring alarm from Costco, What a mistake, I start out each year intent on not buying China crap, I set my record on march 18th 2020. The next day I purchased the Ring alarm. 4 months later the system is not working. I have tried to get help with setup and Ring do not respond, The ask option has no one home, My local Best buy guys just laugh at me when I ask them for help.

Be careful. My advice is not to use the ring service, be careful, the company of scammers, I have not used the service for more than a year. I canceled the service by phone, but the ring continues to withdraw money from the card, I called the company, they told me that someone had opened a new email address.

Bought 2 ring floodlight cameras. Both started strobing within a year. Called ring customer service and they said they replace them and they never did! What a shananigan! Just Google " ring floodlight cameras strobing/flashing" and you will see how many people bought this junk!

Nasty customer service, I’ve been waiting 1month for a replacement, THEM PEOPLE AT RING WILL LOSE A CUSTOMER! Trouble customer service. Highly don’t recommend. Bad business.

It doesn’t work like the commercials. You can’t catch somebody walking up to your camera because of delays. If you have a ring camera I can easily show you how I can break into your house undetected.

Battery dies quick, videos is glitching, in day time dark videos. NOT RECOMMEND IT.