Habitec Security Reviews

I have been a Habitec customer for close to 20 years. I have 3 locations being monitored by them, and have always found the central station personnel to be very helpful to diagnose a simple problem, such as changing codes and the like. I have always been able to speak to the people to resolve problems directly, as this is an issue for one location that is not close to their service area. For example when Comcast came to hook up my house they said that they could not hook the phone up to my alarm because it wasn't digital. Habitec spoke to the Comcast installer to tell him how that they system was capable for what he needed to do, but the installer couldn't follow instructions. When a new Comcast installer came to do the same thing, Habitec was there to assist them again when the tried to back feed the telephone connection. These were done on Saturdays when the tech was on-call, but assisted another vendor who didn't know his job. They did this to ensure that their customer (me) was fully satisfied, even though this wasn't directly a security system issue. If the bad rating is solely because of the non disclosure of prices on their website, then the rating system is flawed. I can call for prices... and by the way I pay around $25 per month for service at each location. This company has great customer service, and isn't this what a rating system is all about? Dan P

Technician was friendly and patient. We had trouble finding the control panel; I got frustrated but Brian did not.

very good service, both customer service and Dain the installer