GeoArm Reviews

I've been looking forward to leaving my previous Alarm company for YEARS. As soon as the date was within reach I looked into alternative Alarm.com providers and I came across GeoArm after being referred to them by Alarm.com themselves. Drew at GeoArm answered all my questions about switching over and what I needed to consider. After I finally had all the things I needed I reached out and within an hour Drew was able to assist me in getting me switched over. After dealing with the mostly unhelpful and often dismissive customer service department of my former Alarm provider it was a great relief to find that GeoArm doesn't operate that same way. If you have an above average understanding of the DIY Alarm landscape and looking to get away from your current provider consider reaching out to GeoArm.

Great company. No pressure. Great products. Great support. NO CONTRACT. again..... NO CONTRACT!!! you buy and install the equipment, and get monitoring service if you want! They are very helpful setting up the system. Newest technology - dual path (cellular and wifi), geofencing, built in home automation.. If you dont like the service, cancel your monitoring (and system in 30 days as well!) You own the equipment! You can access the programming of the alarm panel! Most companies lock it out. You can add sensors and modify the system to your liking without having to call the installer because the installer is you! They have the latest DIY wireless systems like QOLsys which are cutting edge including security, home automation, video, wifi and cellular technology! One note. You will be charged for the hardware when you place the order. The order, if not in stock, may take a week or more to get. Just the way it is. Cutting edge hardware, dual path monitoring, outstanding support. Can't get much better than this!

GeoArm has 5 stars when collecting your money, of course, they just resell Alarm.Com services. That is where the good ratings stop and the 1 star kicks in. Customer service is poor and I have not had any luck canceling my service. I contacted GeoArm customer service via a phone call early in the week asking for a quick change in my service. I was told it would cost $50.00, I said no problem cancel my service. They would not cancel the service on the phone and told me they would email me a cancellation form, I never received the form. So much for no-contract service if they will not cancel the service.

Geoarm worked with me to improve my almost 20 year old alarm. They evaluated, considered and suggested a DIY solution without any pressure or hard sale. Phone support to install was excellent. They were very knowledgeable and Id say expert best of class even with my old alarm. Patient and worked with me for 2 hours on the phone to support my installation with no extra charge. All well above and beyond.

Called a number of other companies that had much higher rates and many tried to get me to replace my system. GeoArm was completely different. Signed up online - spent about 30 minutes on the phone with a technician who gave me some codes to type into my control panel and magic! It worked.

I have never had the level of support from a company that I have received from Geoarm. My recent experience with Drew was impressive. I have never had anyone go to the lengths that he did to help me out. Every company should strive to offer this level of customer service.

Do not use these folks. I was told they would change the zone on my panel if I bought the sensors from them. I bought the sensors from them, and then they could not "find" the invoice. They can't find their own invoice a few weeks old? Then they "determined" that my vista panel was not "bought" from them. (Yes, 7 years ago it was not purchase with them.) They then wanted to charge me $75 to make a 1-2 minute programming change in the zones b/c the "panel was not purchased". One bait and switch from these folks after another. I phoned and spoke with their "General Manager", who insisted that this was their policy. However, I've upgraded my kit with them several times, purchasing from them, and clearly they are honoring what their employees say on the phone. They are belligerent on the phone. Uncooperative. And they fraudulently advertise that they will support hardware that you buy from them. Do not trust these folks. Avoid at at all cost.

after having this service for about 5 years and always paying my bill for the 12 months up front to get the one free month I was told by Steve R "General Manager" that they don't offer this any longer..... but if you look at website its there, not happy with the customer service!!! as Steve "General Manager" mentioned to me that I didn't have any service problems with them for 5 years, well I was never broken into so my alarm was never used, just bad customer service!!! canceled my account and moved to a nother company saving me money!! thank you Steve! Here is what they have on the website...2. BILLING. CLIENT agrees that monitoring charges will commence according to the online monitoring date or thirty (30) days after placing your order whichever is the lesser. The online monitoring date is the date CLIENT'S system was tested and programmed to successfully communicate with the central monitoring station. CLIENT authorizes GEOARM to bill in advance any charges including; applicable taxes, fines, fees, liquidated damages as defined in Paragraph 17, third party vendor expenses and/or rate increases due in accordance with the type and term of the monitoring payment cycle CLIENT selected. CLIENT may pay in advance for GEOARM monitoring services. In the event new CLIENT selects to pay in full for one (1), three (3) or five (5) years of GEOARM monitoring services, GEOARM will provide CLIENT with one (1), three (3) or six (6) months of GEOARM monitoring services at the conclusion of the term.

For the past FOUR MONTHS GeoArm has had my Township and County wrong, and called police that are TWO HOURS away from where I actually live. Here's how I found out... At approximately 8:15am on 2/19 I accidentally opened my back door before disarming the alarm. I was called immediately by GeoArm. I couldn't remember the passphrase, and couldn't reach my husband who was out of town, so police were alerted. Time passes and no police arrive. I call my local non-emergency police number. They have NO call from GeoArm and have not dispatched anyone to my residence. Meanwhile I reach my husband for the passphrase and I call back GeoArm. They have told me that the police have all ready been alerted. I state that I understand and expect that, but that no police have arrived, and that my local police have stated they've received no call from GeoArm. I believe I spoke to a "Jonathan" at GeoArm's dispatch number who became extremely rude and argumentative towards me, stating repeatedly that the police WERE alerted. I stated that I UNDERSTOOD what he was saying, but to listen to what *I* was saying... that it's been 15-20 minutes now and NO police have arrived and my local non-emergency police dispatcher is telling me that he hasn't received a call from GeoArm... so SOMETHING IS AMISS. I asked if I could give him the number that the police gave me, as they have a specific number for alarm company's to call in on. Jonathan made a rude statement along the lines of I must think I have a better number for the police than they have. Well clearly something is wrong here otherwise the police would be at my door? After continuing to argue with me, Jonathan finally told me that he can't do anything to help me anyway and transferred my call. I get transferred to Ralph. To my surprise and chagrin, Ralph is also rude and argumentative. I explain to Ralph that something must be amiss here because what I'm being told by GeoArm is NOT what I'm being told by my local police. Ralph says that he will call the police number that they have on file to confirm things and call me back. Ralph calls me back and states that the police did indeed come to my home, didn't see any signs of a break in, and left. I ask Ralph if he called the police for the "town of Washington, Washington Township, Warren County?", Ralph says yes. I explained to Ralph that I've been standing at my front door this entire time (about an hour now) and that NO police came. I state again that something is CLEARLY wrong here, and that I would be dead if this was an actual robbery instead of my own human error. Ralph is dismissive of my concerns and continues to tell me that the police came and all of the information GeoArm has is correct and that I am wrong. (Disturbing how both Ralph and Jonathan have this same sort of attitude towards me.) I ask for the telephone number that he called. It has an 856 area code. My local police have a 908 area code. I explain that this is weird. Ralph doesn't seem to think so and dismisses my concerns. He gives me his personal number if I have any more questions. His personal number however, does not work. I continue to investigate because I KNOW something is not right here. I call the 856 number. It is for the police in Woolwich Township (Gloucester County). Not Washington Township (Warren County). Coincidentally, there is the same street name in Woolwich Township (Gloucester County) as my street name in Washington Township (Warren County), so the police were sent to the wrong address by GeoArm. For the past FOUR MONTHS GeoArm has had my Township and County wrong, and called police that are TWO HOURS away from where I actually live. Since Ralph's number doesn't work, I call into GeoArm's main number and speak to a representative named Justin. I explain as simply as I can what has occurred. I ask if I can PLEASE give him the correct 908 number for my local police. I tell him that I am in the "town of Washington, Washington Township, Warren County". He says he needs to call the 856 number to confirm. I tell him that's not the police for my Township and County, but he puts me on hold to call them anyway. Justin comes back on the line and in a frustrated and annoyed manner asks me for the "correct" 908 numbers that I've tried to give him already (the misogynistic attitude towards me continues...) and he calls them to confirm. He comes back on the line and claims he has now changed my information. No apology. No offer to return the four month's I've paid them with the INCORRECT information on file. No nothing. Just that it's been changed now. I ask Justin if I may speak to Ralph's superior. I'm sent to a voicemail. Several hours go by and I'm called back by I believe a Steve. GUESS WHAT. Steve is a misogynist too! Steve spoke to Ralph and Justin before calling me back, and told me that he doesn't need to hear the details of what happened because he's already heard it. Although he didn't hear from Ralph that Ralph was dismissive and rude towards my (valid) concerns and he would talk to him, but in 32 years of working with Ralph he's never had a complaint. Also when I asked Steve to PLEASE verify that Justin changed my information, he just shrugged it off and said "I'm sure he did it". So... the misogynistic apple doesn't fall far from the misogynistic tree, and Steve was just as dismissive towards my concerns as EVERYONE ELSE at GeoArm. ZERO apologies. NO offer of a refund for the MONTHS they've charged us when we were NOT being protected. No, oh hey wow, you taught us something, you were right and we were REALLY WRONG! We should have listened to you! Nothing. By the way, GeoArm's website claims that they are Better Business Bureau Accredited, but according to the BBB themselves, GeoArm is *NOT* BBB Accredited. Liars on top of misogynists.

I ordered in March, delivery was not until the end of April. I called and made sure what I ordered would work with my existing system. I tried to install and it was not the correct system so I had to order another part, so I did. It never showed up and I asked for a refund of all of it. I spoke to a Steve and he agreed to give me a full refund. I sent the one item that showed up back at my cost, and did not get a credit for two weeks. I called, emailed, and left voice mails to no avail. I had to contact my credit card company to get my money back and they only refunded me part of it. I now am fighting for the rest of my $100 no including what my cost was to send the item back. Once they had my money they did nothing to return it to me and now i am fighting a month later for my $100 back that they kept from a unit that would not work. The kicker was they told me what they were shipping me would be phased out and if it was not installed by 5/31 it would not work. They promised it would be to me on the 28th. On the 28th I called and was told it would ship that day. That was after they told me it was going to ship on the 22nd to get to me on time. They lied to me three times and now have refused to honor what Steve at extension 114 told me to refund me all my money because they lied about the compatibility, the shipping, and the unit being able to work. I was going to let them refund me and get a new system, but I will never work with these people again. I did my homework as much as I could and called several times, got email confirmations that it would work, and did their online chat feature in order to ensure this would work for me, yet I was lied to and now they have part of my money and will not return it.

Ordered a system for my business in Georgia. Just before I placed it online I called to ask some questions. Sort of got answers but not really. They also promised me that the system would be shipped within 24 hours and would arrive the following week. That didn't happen. I wasted a flight because they didn't ship until 2 weeks later. I ordered a system for my home July 4th. It's August 3rd. No response to three emails to customer service. Credit card was charged already. I called they said it shipped but didn't have a tracking number. I called the next day and they still didn't have a tracking number. is this a sign of things to come? Will I ever get customer service if I need it?

I sent them a spreadsheet with all my wireless devices and they programmed my panel. Very good tech support