CPI Security Reviews

The way they started out years ago was good. Their response to alarms is quick. The technicians have lost their skills and their response to clients is poor. Cancelling has been such a time consumer- they do not do maintainence on their equipment! they ask you to- you can not reach them for service ever without unreasonable periods of waiting, they are dishonest about helping you to cancel as they give you no direct way to do that- they make you hold for hours to request a form they need you to sign and send back. The reason you cant download the form off their online account with you?- why because it isnt available on their app.???!!! Ha- so funny. Make it unavailable says it all. Total consumer abusers. Also they are over priced for such lack of service and instead of keeping competitive in the market they abusively wait till you request to end service and then come up with their best rate.

We have had the system now for over a year and cannot wait for the contract period to end so we can get rid of them. they are the WORST! First off, they installed an old style (UGLY) control panel in spite of our protesting that we wanted the newer style (which my daughter had installed at the same time as we had ours installed). In spite of repeated request to replace it we have always been refused until today when they said it would be an additional $300! Second, we have had a continuous problem with sensors going bad, malfunctioning and going off in the middle of the night for no reason. Techs have been to our home a half dozen times over the past year replacing them. Third, we have a ;Smart Home; and CPI's system is NOT Smart Home friendly unless you buy all their equipment which costs thousands. I wish I had never heard of them and the end of the contract period cannot come soon enough for me. YOU SHOULD NOT BUY their service IMO.

I've been with CPI for 7 yrs now. Techs are very friendly and helpful and provide excellent service in person. I concur with the review about undisclosed fees...they are not open about them. I moved my service and had to pay more than I felt was reasonable. I like their usage of Alarm.com's hardware intregrated into the InTouch system. It's really easy to install but tech support will swear that they are the only one's that can install the equipment and all of it must be purchased from them or it will not work. I don't like being lied to so they can charge me installation fees and overcharge for the equipment. Ebay sells all their products at a fraction of the cost. Service other than that is good but lying to me is what pulls my score down to average.

I really like CPI except for customer service I am out of state I have a problem with my system I used the automated phone system after I entered the correct prompt I was told that they would call me on Apx 13 minutes the next time they said 20 minutes the next time they said 30 minutes still no call from a technician this would not concern me too much if I wasn’t so far away however I am hours away. I am seriously thinking about finding a different alarm company when I get back home. What good are you if you won’t respond when you are needed. This is not the first time

Their smoke detectors are cheap. I’ve had their service since the summer and am on my second smoke detector. It goes off for no reason and this has happened several times. My hard wired detectors never go off! Fortunately I’ve been home when the equipment has malfunctioned or I’d be stuck paying a service fee to the county for false alarms. I’m told by the tech that it’s probably due to dust. Really? Dust! Can’t you get a better product. Not sure what I’m going to do if this continues. Not happy.

I have been with CPI for about 18 years and was overall happy with them until I moved. I needed a credit check and hardware restrictions became a headache. I started bypassing their system with my own cameras because theirs would drop out often. I filed complaints with their office. They have a major penalty if you leave. Wish I had shopped around before picking these guys.