CPI Security
2.2
4.7
Overall Score
Author: Kalicia Bateman
CPI Security provides customized home security and automation solutions for its customers in select states. CPI security costs are not listed on its website regarding equipment fees, and the overall CPI security price for monthly monitoring is not publicly disclosed. Home security and automation options feature remote system access, instant text/email alert notifications, and free professional installation. The company designs and installs its own home security equipment and provides customers with 24/7 professional monitoring and around-the-clock customer service support.
Read the rest of our CPI Security review below to learn about the pros, cons, and our final assessment of the home security company.
Top Ranked Companies
The Good
- Free Professional Installation
- 24/7 Professional Monitoring
- Remote Mobile App System Access
- No False Alarm Guarantee
CPI Security offers home security solutions that includes free professional installation, remote system access, and up to $2,100 in free equipment:
CPI Security Package: inTouch Essentials
- inTouch SmartHub Control Panel
- inTouch App (accessible via any smart device)
- Fire Communicator
- Motion Detector
- 5 Encrypted Door/Window Sensor Devices
- + one free security camera (Video Doorbell camera, Outdoor/Indoor Camera, 180º Camera)
Home security customers can also add smart home equipment to their alarm system:
- smart thermostat
- keyless door lock/smart lock (access control)
- wireless garage door controller
24/7 Professional Monitoring
The CPI Security company provides 24/7 professional monitoring from a team of certified professionals. This security monitoring service is UL-Listed, Five Diamond–Certified by The Monitoring Association, and the company's monitoring center was the 2013 CSAA Central Station of the Year.
Remote Mobile App System Access
Customers are able to choose from a variety of home automation, energy management, and video surveillance options. CPI Security also offers fire and carbon monoxide protection equipment. Interactive security services can be accessed and controlled through the inTouch mobile app downloaded on a customer's smartphone, tablet, or computer. These interactive services included lighting and thermostat control, video alerts, and door lock remote access. Monthly monitoring features rapid response times and instant text/email notifications. The cellular communication systems do not require a phone line connection.
No False Alarm Guarantee
Customers who have the Real Time Response System installed will not be charged fines for false alarms due to home security equipment malfunctions.
The Bad
- Undisclosed Monthly Monitoring Costs
- Early Termination Fee
- Undisclosed Service Transfer Fee
- Additional Fees
Undisclosed Monthly Monitoring Costs
CPI Security price is unknown. The company is not fully transparent on its website on a number of important details regarding its home security plans. There are no specific packages to choose from and CPI security costs, including monthly monitoring, are not listed.
Early Termination Fee
Customers are assessed a fee of up to 75 percent remaining on their service agreement if they choose to terminate the contract early. While this policy is not unique to CPI Security, potential customers should take note of it, as such fees are not widely publicized among home security providers.
Undisclosed Service Transfer Fee
The company also charges an undisclosed amount for transferring services if a customer moves to a new residence. Customers will need to pass a credit check in order to be approved for activation.
Additional Fees
If customers desire outdoor video surveillance equipment, they will be charged an additional $99 equipment fee. Renters must pay a $299 upfront installation fee. The company offers an equipment warranty that provides coverage on parts replacement and labor costs for only 90 days. After that, customers are responsible for all service fees and repair costs for the length of the contract.
The Bottom Line
CPI Security offers customized home security, energy management, and video surveillance solutions for customers. The company professionally installs its own equipment at no charge and provides 24/7 monitoring with certified dispatchers at its central monitoring stations. However, the company is not completely transparent with CPI Security costs, such as upfront pricing, monitoring costs, and other service fees.
Homeowners are encouraged to weigh this information against our verified CPI Security reviews below to determine if this company best suits their specific home security needs.
