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Verified Customer

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Judith Fort Wayne, IN

If I have to call about something they can always help me over the phone. They're prompt to walk me through it or take me through it and quick alarm if the alarm goes off.

4 years ago

Reply from Vivint

Thank you, Judith, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Phillip Amarillo, TX

We've never had any problem other than a wiindow battery and they just got replaced recently. When the battery went out they would call and let us know.

4 years ago

Reply from Vivint

Thank you, Phillip, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Edgar Sanchez Houston, TX

Extremely satisfied. Called immediately when my alarm went off when they tried breaking in. Agent stayed in the line with me until he made sure everything was good to go.

4 years ago

Reply from Vivint

Thank you, Edgar, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Gail Johnson Mc Gregor, TX

Wonderful. I have used ViVint service on two of my homes. I have never experienced any problems while using ViVint services. I feel 100% safe with their service.

4 years ago

Reply from Vivint

Thank you, Gail, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Garret Balensiefer Tucson, AZ

Vivint works good for the most part but does have its quirks. Vivint is still probably the best system on the market as of today, but there needs to be some improvements down the line.

4 years ago

Reply from Vivint

Thank you, Garret, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Judi Huige Prescott, AZ

During this crazy time we are not at this location. One of the things I really love is the ease of action to arm and disarm when someone needs to access the house

4 years ago

Reply from Vivint

Thank you, Judi, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Kara Brooks Baltimore, MD

Pleased with Vivint system, the technician who installed the service was very nice helpful and professional. He took time to explain the system to us.

4 years ago

Reply from Vivint

Thank you, Kara , for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Karen Biggs Tulare, CA

Keeps us feeling safe and secure. If there is a problem, even the smallest they let us know. Only thing is I wish they would let us know about updates. Thank you Vivint!

4 years ago

Reply from Vivint

Thank you, Karen, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Peggy

Feeling very protected and safe. Knowing that someone is there to make sure that our safety is Important. Technogogy is very high end and up to date.

4 years ago

Reply from Vivint

Thank you, Peggy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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Andrew Orange, TX

The people at Vivint help me immediately. They answered all my questions that I've had and they were very responsive. I like the technology that Vivint uses - really like the doorbell camera - and it's very user friendly.

4 years ago

Reply from Vivint

Thank you for your feedback Andrew! We are so glad to hear about your experiences with us and how you're enjoying your doorbell camera. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Michael Wichita, KS

It does exactly what we paid for to do so far. They are quick to respond when the alarm goes off and they're always courteous when they try to help you.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us when your alarm has gone off. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Jesse Henderson, NV

I signed up with Vivint because they have a good product. Their home security system is easy. They are reliable and they always know what they're doing.

4 years ago

Reply from Vivint

Thank you for your feedback Jesse! We are so glad to hear how you're enjoying your system and we appreciate the opportunity that we have to protect your home and family. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Meghan New Albany, IN

We like the cameras, the motion deterctors, and the glass sensors. I think the price was pretty fair. This alarm gives me ease and a sense of security.

4 years ago

Reply from Vivint

Thank you for your feedback Meghan! We are so glad to hear how you're enjoying your system and how it helps to give you peace of mind. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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James West Monroe, LA

I've had Vivint for about 7 years. They've been prompt answering the alarm and any issues I've had. I think the equipment is more advanced than other companies.

4 years ago

Reply from Vivint

Thank you for your feedback James! We are so glad to hear about your experiences with us through the years. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

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Verified Customer

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Clayton

The system allows you to see the actual real time, anything that occurred while you were away. It also allows you to add more cameras, external or internal.

4 years ago

Reply from Vivint

Thank you, Clayton, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Janet

I've been with them for many years and they've always responded to any need I have. I have trouble changing the batteries and stuff like that on my own.

4 years ago

Reply from Vivint

Thank you, Janet, for your feedback! If you find that you have any questions about your system and for help with changing the system batteries, check out our support site Support. Vivint .com

Apr. 23rd, 2020

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Verified Customer

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Terry

They are always quick to respond and take care of whatever issue I might have. They're very reliable and I've never had any kind of a breakdown or issue.

4 years ago

Reply from Vivint

Thank you, Terry, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Jeremy

Until they updated the panel doorbell there were a lot of problems with the regional doorbell camera. The issues we had the customer service was really good to try to get it fixed real fast

4 years ago

Reply from Vivint

Thank you, Jeremy, for your feedback! It is so good to know that you're enjoying your system and our support services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Ryan

I really like the rapid response. When new products are available that have a little more communication on what would fit my existing package, that would be nice.

4 years ago

Reply from Vivint

Thank you, Ryan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Anonymous

We called last week and I haven't had a return call from the sales person. We've had a notification that a package has been delivered and there is no package, it was a person.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Christine

I like the doorbell camera and the thermostat. They've been pretty responsive when I had a question. Price isn't bad if you pruchase the equipment up front.

4 years ago

Reply from Vivint

Thank you, Christine, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Bill

They've always been very helpful whenever we called into the help desk. The hot line is very knowledgeable. The system seems to be reliable and is easy to use.

4 years ago

Reply from Vivint

Thank you, Bill, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Ricardo

It's convenient for use in the app and is really really simple.Every time that I have an issue or problem they were able to gladly help the moment that I reached them.

4 years ago

Reply from Vivint

Thank you, Ricardo, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Branden Humble, TX

They've been very informative and helped us out with promotions to keep us as a customer. I'ts up to date technology, really high end equipment, and very user friendly.

4 years ago

Reply from Vivint

Thank you, Branden, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Sharon Harvest, AL

They have the most wonderful technicians when needed and the service has just been fabulous. They are very responsive and have handled our issues right away with no problems.

4 years ago

Reply from Vivint

Thank you, Sharon, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Timothy Anchorage, AK

For the most part, equipment is great but I've had a couple of problems with some heat detectors. It's convenient and customer service is always there for you.

4 years ago

Reply from Vivint

Thank you, Timothy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Evelyn Charlotte, NC

They've always been helpful in trying to resolve any problems that I've had. I really enjoy knowlng that I can pull up the security camera anytime and see who's at my door.

4 years ago

Reply from Vivint

Thank you, Evelyn, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Steve

Sometimes I have to call three or four times to contact customer support. They should update the cameras. I like that I can keep track of who comes and goes.

4 years ago

Reply from Vivint

Thank you for your feedback Steve! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your referral code that can lead to some great perks.

Apr. 22nd, 2020

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Verified Customer

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Roy

It works very well and I'm happy with the service. When I called to get information, they're always there to answer my questions and have a lot fo patience.

4 years ago

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Verified Customer

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Melva Edwards

No problems since I've had the System, about 2 years only bad thing I'll say is it's not loud enough for me bedroom upstairs hard to hear it's set to the loudest point and I told them about this.

4 years ago

Reply from Vivint

Thanks for the feedback, Melva! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Debbie

Good. The sideman was very informative. Install was smooth and easy. I do not like being hens to a 5 year contract which makes the overall payment for equipment very expensive.

4 years ago

Reply from Vivint

Thanks for the feedback, Debbie! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Myrna

I only had the doorbell camera for maybe a week and the 'transformer' went out. They came and 'fixed' it, lasted maybe a month, then said they weren't coming to fix it. They said it was my problem on my end. So I've been paying for something I can't even use...can't wait for contract to be over.

4 years ago

Reply from Vivint

Thank you for your feedback Myrna. We would love to look into your concerns with your doorbell camera further. Please give us a call at 1-800-216-5232.

Apr. 11th, 2020

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Verified Customer

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Barbara WHITE

GREAT have always had good service,fast response to any issues. Always have knowledgeable workers . courteous staff ,friendly and know what they are doing

4 years ago

Reply from Vivint

Thanks for the feedback, Barbara! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Apr. 14th, 2020

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Verified Customer

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Shannon

You can't see good facial clarity with the cameras. Sometimes there's long hold times. When there's something technical I shouldn't have to be walked through all of the technical staff over the phone as I am extremely busy. I think that should be offered as a service free of charge when things go funky.

4 years ago

Reply from Vivint

Thank you, Shannon, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Lajuan

I had an issue and they made sure they took care of it clearly and effectively. It's pretty reliable and it covers pretty much everything. They could do a little more upgrading on the outside cameras.

4 years ago

Reply from Vivint

Thank you, Lajuan, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Geraldine

I like the cameras that I have at my front door. I'm able to see people when they come up on my porch. When an alarm goes off they immediately call and ask questions. They are very expensive.

4 years ago

Reply from Vivint

Thank you, Geraldine, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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Michael

It seems to be accurately doing it's job and notifying me. I am able to access my cameras and talk remotely. They don't have representatives in the area anymore when I need service.

4 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Kevin

I'm impressed with the equipment and everything. I can view anything I want at any point from my phone. They respond well to any questions or problems I've ever had.

4 years ago

Reply from Vivint

Thank you, Kevin, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Apr. 23rd, 2020

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Verified Customer

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anonymous

Sometimes when I call I don't get all my questions answers or it's on incorrect information. Other times when I call it would be a great conversation, my needs or concerns are addressed and they go through my record and see that I've called previously for the same thing and assure me that no matter it would get done.

4 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Robert

They seem to be of superior quality. I am able to arm and disarm it from my cell phone. The only problems I've had with it I was able to figure out and solve myself.

4 years ago

Reply from Vivint

Thanks for the feedback, Robert! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 24th, 2020

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Verified Customer

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Cory

It's ok not great. The customer service when you call in and try and diagnose a problem is terrible. The techs are nice and helpful but the ones doing it over the phone are bad. Also I notice my camera doesn't record. Not sure why I even have a camera if it only records randomly.

4 years ago

Reply from Vivint

Thank you for your feedback, Cory. We'd like to see how we can assist you with your issues. Please call us at 1800216523 so we can assist you.

Mar. 23rd, 2020

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Verified Customer

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Elsa guffey

We have been with vivint since 2018 and only had service call which was resolved with a phone call. I do not like the payment screen. I had to change the method of payment and it was a pain

4 years ago

Reply from Vivint

Thank you for your feedback, Elsa. If you're experiencing any other issues. we'd like to help. Please call us at 18002165232 for 24/7 support.

Mar. 25th, 2020

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Verified Customer

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Beth Brown

As a elderly couple, being asked Over the phone to help troubleshoot which necessitates climbing on a stepladder to reach sensors installed on the ceiling or up high is very hard as well as dangerous.

4 years ago

Reply from Vivint

Thanks for the feedback, Beth! We love to hear about your Vivint experiences! If you're experiencing any other issues, we'd like to help. Please call us at 18002165232.

Mar. 16th, 2020

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Verified Customer

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Dennis Pezanetti

good love that i can watch from another place and see insude my home and outside. But in time get more cameras fir 360 of my home front side and back.

4 years ago

Reply from Vivint

Thanks for the feedback, Dennis! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Justin

We've had a great experience with Vivint. It can sometimes be sensitive with branches and leaves and things like that but I'd rather it do that then not catch it at all.

4 years ago

Reply from Vivint

Thanks for the feedback, Justin! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Mark

My experience has been good. I haven't had to contact customer support for anything and, thankfully, have not had any attempted break ins or fires. The app is handy and like the features.

4 years ago

Reply from Vivint

Thanks for the feedback, Markl! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Debby Fritch, TX

I like the doorbell. In the past I've had to call and see if there is any upgrades on the equipment before I got any. I would like to be notified when there is an upgrade to the equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Debby! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Jack Tyler, TX

Its able to work from a smartphone from anywhere in the country. That has come in handy a couple times. They've always been very helpful, easy to understand and friendly.

4 years ago

Reply from Vivint

Thanks for the feedback, Jack! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Jessica

I was pleased with the coverage/security per dollar. We were able to have the entire home under some level of security for a great price that fit our budget.

4 years ago

Reply from Vivint

Thanks for the feedback, Jessica! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Maria

The best thing is the ease and the convenience. It is worth the price for the peace of mind. I've always had excellent feedback from them. I don't have any issues.

4 years ago

Vivint Reviews