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LAST UPDATED: September 13th, 2019

Urban Alarm is based in the Washington DC Metro Area and provides both residential and commercial security solutions. The company works with homeowners, businesses, property managers, and other institutions. Its technicians offer professional installation of new Urban Alarm systems, and the company monitors these new systems from a central station. Urban Alarm can also monitor any already existing systems. The price varies depending on your location's needs. A unique feature of Urban Alarm is that it actively engages with the local community, sponsoring a little league baseball team and some farmers' markets.

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The Good

  • No Lengthy Contracts
  • Mobile Patrol Available
  • Wide Range of Services
  • Local Community Focus
Urban Alarm does not force you to enter into a long contract for any security or alarm systems. This allows customers to change services or back out of a service whenever they want. Whatever your building needs, you will find a flexible plan with Urban Alarm. Urban Alarm is the only home security company in the area with a team of patrol technicians. You'll benefit from a mobile patrol in case of break-in emergencies, quick maintenance needs, or simple concierge service. If you need more than just a basic security system installed, you can find the solution at Urban Alarm. In addition to residential and commercial alarm systems, Urban Alarm also provides video surveillance, intercom systems, and environmental monitoring. You can even use a phone app to keep up with your alarm systems. Additionally, you should expect reliable and friendly customer service with Urban Alarm. The company only serves the DC area, so it maintains close ties to the community. Urban alarm will treat your property with respect, and they can provide in-depth, accurate estimates since they know the environment and geography well.
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The Bad

  • Hard to Find Package Pricing
  • Narrow Geographical Reach
  • Some Concierge Services Cost Extra

While Urban Alarm has many appealing and convenient services for customers, there are some drawbacks to choosing them as your security systems provider. If you want to find a specific or custom package of services for your location, you won't find it on Urban Alarm's website. You'll need to start a live chat or may even need to call and schedule a consultation first. Since Urban Alarm focuses on the DC community and nearby neighborhoods, it can't provide services to a greater or statewide area; however, if your building or property isn't listed on the website but you live close to DC, you might still be able to benefit from its services. Finally, the company's concierge services are not all complimentary. The website states that any extra services that require a patrol officer to go inside your home or business costs extra. But smaller services like moving your trash bins or securing packages are free.

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The Bottom Line

Urban Alarm is a particularly customer-friendly security company. Its technicians can handle everything from simple maintenance tasks to professional installation; they have a keen knowledge of both security alarms and the local area. If you're willing to get in touch with a representative via phone call, you should be able to learn the best security service or package for your needs. You can also find a large variety of services at Urban Alarm.

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