Time Warner Cable offers its customers a home security solution called Intelligent Home. This solution provides 24/7 professional monitoring and fire protection for $39.99 per month. Optional equipment packages that include home automation, video surveillance, and energy management features can be added to the basic monthly monitoring plan for a one-time fee ranging from $99 to $199.99. Customers must also be enrolled in the company's Internet service in order to activate Intelligent Home for their residences.
Time Warner offers home security options with contracts lasting only 18 months. This timeframe is much shorter than the three to five years required from similar competitors.
Customers do not have to pay any activation fees and are able to access all features remotely on any mobile device. Home security plans include video surveillance and energy management features. The wireless broadband systems also feature cellular and battery backup systems to keep customers safe and protected if there is a loss in Internet service. A landline phone connection is not required.
The systems also include fire protection features and are professionally monitored 24 hours a day by certified dispatchers. When an alarm is triggered, these dispatchers immediately notify emergency personnel to respond and send the customer an alert by text or email.
New customers must purchase $99-$199.99 of home security equipment upfront plus pay a $39.99 monthly monitoring fee.
Customers must also be subscribed to the company's Internet service in order to activate home security systems.
No equipment warranties are provided directly by the company but may be offered by the manufacturer. Customers may also be required to pay technician fees for service of home security equipment.
The company does not provide details about its cancellation fees on its website. Customers may be responsible for early termination fees equal to the remainder of the contract if they decide to cancel before it expires. If customers move to a location where the company's Internet service is not available, the contract will be canceled and the customer will be subject to the early termination fee.
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