Smith Thompson Home Security: Read 39 User Reviews From Real Homeowners

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Jeri Alloway

We recently became customer's of Smith Thompson Home Security. We were looking for a less expensive service than the one we had been using and wanted a wireless system. I called this company after seeing ads in local print media. Their pricing seemed quite reasonable. After speaking to a polite and knowledgeable representative, I made an appointment to have their system put in our home. The installer arrived promptly for his appointed time and removed our old system, installing the new. He was patient, answered all our questions and was careful not to leave any mess. He even neatly boxed up the old system we were recycling! He trained us quickly on their equipment and left a "cheat sheet" in case we forgot anything. We were pleased with the ease and professionalism of the install and are happy with the monitoring service.

7 years ago

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Paul A Di Leo Cibolo, TX

First and foremost, they had the most competitive price on the market. Secondly, they were able to use my existing equipment which was one of the main things that I was looking for. And lastly, they were on time, very courteous, knowledgeable, and efficient. The technician was in and out in less than an hour. And given the current pandemic, he wore a face mask, show coverings and kept a safe distance the whole time. I highly recommend Smith Thompson for all of your home security needs.

4 years ago

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Skip Rutherford Buffalo, NY

Had a late afternoon appointment, Installer called to ask if he could come early! Awesome! Waited for me to carry my groceries in. Very courteous, knowledgeable, patient and efficient! In and out! I’ve had two alarm occurrences in the last 30 days! I forget because the old company, ADwhatever, never responded. Smith Thompson called me within 30 seconds! Great company!

4 years ago

Reply from Smith Thompson Home Security

Wow your previous alarm company never responded to your alarms! We are so glad we could get you taken care of, and setup with quick, affordable monitoring.

Jul. 9th, 2020

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Elizabeth Mesta Garland, TX

We have really loved our experience with Smith Thompson. We were able to get a new system installed. We called on a Wednesday and a technician was able to get to our house that weekend. The technician called us when he was 30 minutes away, called before he knocked on the door, and set up our security system in under an hour. We really appreciated how detailed the technician was in his explanation on what our security system entailed, and answered all the questions we had. Very excited about our security system.

4 years ago

Reply from Smith Thompson Home Security

Thank you Elizabeth! Glad to hear we quickly got your home secured!

Jun. 1st, 2020

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JD Oliver Houston, TX

I have had Smith Thompson now for 7 years . I have wireless motion sensors and wireless open sensor on garage door and is a heavy duty large so if the door moves in the wend system will not go off all was recommended by the installer and no wiring had to be added. I do self test every month which everyone should do no matter the security system you have only once had to do a reset caused by lightning strikes and a power surge. I like that they give you the option to pay once a year and give a discount of one month for doing this for the price you cant beat even with cameras.

5 years ago

Reply from Smith Thompson Home Security

Wow thank you so much for your loyal business! Happy to hear our technician was able to get your home and garage secured for you without having to add a bunch of new wiring.

Mar. 20th, 2020

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Cheryl Allen, TX

We recently moved to the area from Pennsylvania and one of our new neighbors recommended Smith Thompson Home Security to monitor our alarm. We are not disappointed at all in the quick response, service to install, start up, and in the professional manner Shawn explained everything to us. I'm very impressed that there is no contract, and if you are not satisfied you can just cancel the service. Did I mention they price? It is a bargain!

5 years ago

Reply from Smith Thompson Home Security

We appreciate the feedback, Cheryl! So happy Shawn was able to get you taken care, he's one of our best!

Mar. 20th, 2020

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James Bennett Denton, TX

Where to start. First off, the monthly monitoring price is the best in the industry. From the first time I made contact with Smith Thompson to the time the technician left my home following install, my experience was stellar. The salespeople are super friendly, the tech was great and very detailed when showing me how the entire system worked. And the few times I have inadvertently set the alarm off, the call center contacts me immediately with genuine concern. I can't say enough good things about this company and will be a customer for life!

6 years ago

Reply from Smith Thompson Home Security

Wow, thank you so much James! We truly appreciate all the kind words, and thrilled you're happy with the service.

Mar. 20th, 2020

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Paul Frisco, TX

I have just started with Smith Thompson as referred from a friend that this was a really great company to have. I must say that they are absolutely the best. The Tech was extremely knowledgeable and very friendly. I would recommend this company to everyone seeking a great security company at an unbeatable cost, and when I say unbeatable I mean it.

6 years ago

Reply from Smith Thompson Home Security

Referred from another customer, that's great! So happy our tech was able to get you setup, and save you some money as well. Thank you for your business!

Mar. 20th, 2020

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Melissa Karnes Carrollton, TX

I was very happy with the technician that activated the system in my new house. He was very friendly and did the job quickly. Smith Thompson is the best deal out there for monitoring. At $16.95 a month, there is not another company that comes close. They have good service too. Had a false alarm just the other day, and their call came in under ten seconds. Very glad I chose Smith Thompson.

7 years ago

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Pat.B Katy, TX

Our technician from Smith Thompson Home Security in Houston was very professional and walked me through the operations of the new security system, including the mobile app. I would recommend them for their low rate and professional services.

4 years ago

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Oliver Huang Cedar Park, TX

Loved making the switch to Smith Thompson! So much more affordable. No gimmicks. No tricks. Just straight forward security system and monitoring for a low price. I haven't had any issues with them at all! Highly recommend supporting this company!

4 years ago

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Ryan Clubb ,

Originally used ADT for security and they were charging me $65+ a month for security and other features I didn't even have. I was recommended to use Smith Thompson and have not been more pleased. Only paying around $20/month without a contract is a steal. Thanks!

4 years ago

Reply from Smith Thompson Home Security

Huge savings! We love to hear that. Thank you for your business!

Jul. 9th, 2020

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Kyle Sullivan Austin, TX

My wife and I moved into a new house and we heard great things about Smith Thompson through her Aunt and Uncle. We called to get more info and the representative was very informative and nice. We easily set up an appointment and the technician that came out was super quick and friendly! It has been a great experience!

4 years ago

Reply from Smith Thompson Home Security

Thanks so much Kyle! Happy to hear you're pleased with the service.

Jun. 1st, 2020

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Craig Newman Houston, TX

I recently switch my security monitoring to Smith Thompson Home Security. The installer was very professional and arrived as scheduled. I like that you do not have to sign a contract for the monitoring and the monitoring fee is very reasonable. I would highly recommend Smith Thompson Home Security to my friends who want their alarm monitored.

4 years ago

Reply from Smith Thompson Home Security

Thanks for the recommendation Craig! We appreciate your business, and glad to hear you're pleased with the service.

Jun. 1st, 2020

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Amanda F Washington, VA

Everything is exactly as advertised! Great customer service, quick professional installation, an app that works extremely well, pricing much more affordable than the competitors, no contract. You cannot go wrong with choosing Smith Thompson for your home security needs! - Little Elm, TX

4 years ago Edited September 14, 2021

Reply from Smith Thompson Home Security

Thanks so much for the feedback, Amanda! We appreciate your business.

Apr. 29th, 2020

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DennisK Plano, TX

I contracted with Smith Thompson starting in 2008 after moving to Texas from California. Over the last 10 years the wireless system has worked perfectly. The response time is remarkably fast. My wife feels very secure when I’m traveling away from home.

5 years ago

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Jim Burke Spring, TX

Have had service for just over three years and so far not a single problem. On two occasions, alarm went off and the call back from them was extremely quick. Feel secure knowing they are looking after me. I've recommended them several times and everyone has switched. Great company, honest and fair cost. Highly recommend them

7 years ago

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Gary Barr San Antonio, TX

Have had Smith Thompson for at least six years. Love the cost, the cellular alert to their monitoring station, and their rapid response to each alarm. They also offer a one month discount if you pay for a year of monitoring up front each year.

7 years ago

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Abi Frisco, TX

When I used Smith Thompson Home Security in the past, it was easy to schedule an appointment. The technician who came to the house, Greg, called in advance and was on time. He was extremely knowledgeable and personable and patiently explained to me how the system worked. He answered all of my questions in a professional manner. When I later called tech services, the employee was also very knowledgeable and professional. I’d highly recommend using Smith Thompson for home security needs!

3 years ago

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Eric Smith Riverton, UT

If you are wanting peace of mind then you have found it, lots of options available to suit your specific needs in your home. We were very impressed with all the options of products to keep us safe and protected in our home.

4 years ago Edited September 14, 2021

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Supreet B Prosper, TX

Love this alarm company and the ease/convenience of the mobile app! It's really simple to use and gives me the feeling that I'm safe. Haven't had any troubles with this company so far!

5 years ago

Reply from Smith Thompson Home Security

Thanks so much, Supreet! We are so glad you're happy with the service, and utilizing our mobile app.

Mar. 20th, 2020

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Ha Cu DeSoto, TX

Wow, Smith Thompson Home Security is the absolute best! Fast call response, price, communication and customer service. These guys Rock when it comes to security. Keep up the good work Smith Thompson!

5 years ago

Reply from Smith Thompson Home Security

So glad to hear you're happy with our service, and we appreciate the kind words!

Mar. 20th, 2020

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Staci Tucker Prosper, TX

Great company that actually cares and takes time. Installer very helpful and you talk w/ a person when you call! Also provide easy to use cheat sheet that is nice. Great price too.

7 years ago

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Bob Garrett Carrollton, TX

Smith T is my one and only security company. They are prompt, courteous, fair, and reasonable every single time. I highly recommend them to anyone. Bob G – Carrollton

3 years ago

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J A Spring, TX

Awesome company, love their incentives of getting a free month for paying upfront and they have always had quick responses if/when the alarm goes off.

4 years ago

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joshua Tallerine Tomball, TX

They’ve been wonderful to work with. They were incredibly polite on the phone and made the transition super easy and were quick and sanitary during instillation

4 years ago

Reply from Smith Thompson Home Security

Thank you for your business, Joshua! We are thrilled you're happy with the service.

Jul. 9th, 2020

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Samarra Miller Fort Lauderdale, FL

I have an office in TX and was looking for a good reasonable security system. I came across Smith Thompson I must say a good place to get your alarm system, profesional people excellent service and it was in my budget.

3 years ago

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Shrinivasan Mani Frisco, TX

Amazing Company, the sheer constancy of multiple cost coupled with a free month while renewing makes it a compelling buy. Service is super fast, courteous and have never once tried to upsell.

3 years ago

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Gerald Foster Georgetown, TX

We dropped ADT because they had us sign a 3-year contract, during which they raised our rates. Smith-Thompson is much less expensive.

4 years ago

Reply from Smith Thompson Home Security

We are so glad we were able to save you some $$ and secure your home at the same time! We appreciate your business.

Jun. 1st, 2020

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Richard Husarik

We have had this company for more than 12 years and they are excellent. and they are half the price of the major companies

7 years ago

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Ryan E Grand Prairie, TX

Do not use Smith Thompson, All they care about is trying to get more money out of you and every answer is you need a technician, and 5 of 5 five times this has been a lie. Any issue I have had has been on the company side or a simple software setting. All that can be done remote.

2 years ago

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Krissy N McKinney, TX

We are so glad we decided to go with Smith Thompson. Customer service is great and it is very affordable!

6 years ago

Reply from Smith Thompson Home Security

Thanks so much, Krissy! We appreciate your business.

Mar. 20th, 2020

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T. Nova Garland, TX

Best of the best. Reaction time 99% of the time within 20 seconds. Inexpensive. Very please, used in 4 properties.

7 years ago

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Patrick Parham

Smith Thompson were very easy to deal with. They were honest with their price and service. I highly recommend them to anyone in Texas.

7 years ago

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lisa english Allen, TX

Best company ever and we've had several. They are on top of everything and customer service is excellent.

7 years ago

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Shell Porter, TX

Smith-thompson now offers home automation, video door bell, and outdoor cameras. Get prices!

5 years ago

Reply from Smith Thompson Home Security

Yes! We offer the latest and greatest in home automation and cameras, at the best rate. So glad we could help out, and we appreciate the kind words!

Mar. 20th, 2020

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Cindy Prado Plano, TX

Love this company. The are easy to install and work with and pricing does not go up every year.

7 years ago

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Eric Lewisville, TX

excellent customer service, extremely responsive to any needs I have.

5 years ago

Reply from Smith Thompson Home Security

Thanks, Eric! We appreciate your business.

Mar. 20th, 2020

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Fred Fort Worth, TX

System not working. Called Friday. Wount be untill Tuesday before a service person can come out. Not very prompt service.

5 years ago

Reply from Smith Thompson Home Security

Saturday's are our most popular day, so they can book out a bit. Most of the time, we're able to make it out same-day, or next-day for repairs though. We're sorry about that!

Mar. 20th, 2020

Smith Thompson Home Security Reviews

Summary of Reviews