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Sentry Security

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1 User Review

Sentry Security provides customized commercial and residential home security systems, fire alarms, video surveillance, and access control systems for its customers in Illinois, Wisconsin, and Indiana. The home security company does not disclose its pricing structure upfront for its home security equipment or 24/7 professional monthly monitoring rates. Sentry Security has received numerous awards and certifications and was also named one of the top 100 national security companies since 2009 by SDM Magazine.

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The Good

  • 24/7 Professional Monitoring
  • Mobile Remote System Access
  • Crash and Smash Protection
  • Customizable Non-Emergency Message Alerts
Customers are able to select the home security products and services best suited for their unique lifestyles. Home security systems include 24/7 professional monitoring and remote access from any mobile device. The Crash and Smash Protection feature sends signals to the central monitoring station when a sensor is triggered even if the system is completely destroyed by intruders. Customers can customize non-emergency messages for family members. Customers are able to remote arm the system and control door locks directly from their mobile device. Video surveillance technology includes video doorbell cameras so customers can track activities of visitors and family members entering and leaving the home. Temperature and lighting control can be accessed remotely to control energy costs. Flood sensors track water leaks from broken appliances to help prevent extensive damage. Customers receive instant text/email event notifications on all alarm events.

The Bad

  • No Upfront Pricing Information
  • No Contract Length Disclosure
  • Limited Home Automation Features
  • No Equipment Warranty Information

Sentry Security does not disclose certain information for consumers about its products and services. There is no upfront information on home security equipment costs or warranties on the corporate website. The company does not state how long its contract commitments are but most industry agreements are between three to five years. Home automation features are limited compared to similar marketplace offerings. The company does not appear to give customers remote access for small appliances. Customers will be required to obtain an alarm permit at their own expense and this document must be renewed on an annual basis. Customers will also be responsible for parts replacement and repair costs if no warranty is available. Contracts may contain automatic renewal clauses and early termination fees will be charged if a customer cancels service before the end of agreed terms.

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The Bottom Line

Sentry Security offers customized home security solutions with professional installation, remote system access, and 24/7 professional monitoring. Security systems feature Crash and Smash Protection technology and personalized non-emergency messaging service for family members. However, there is no transparency on pricing, warranties, or contract lengths from the home security company.

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John R Switzer Wauconda, IL

I have had Sentry Security for many years now. I live in an unincorporated area and have had a few times when my alarm has gone off. Response time has been terrific. Rates are reasonable and the equipment is well monitored and well maintained. Again, I have had them for probably 7 or 8 years. No complaints at all.

3 years ago

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