Richmond Alarm Company

• 24/7 Professional Monitoring
• Mobile Remote System Access
• Complete Video Surveillance Technology
• Medical Alert Technology

Richmond Alarm offers a wide range of home security solutions with 24/7 professional monitoring and remote access on any mobile device. The company provides security, fire safety, home automation, energy management, video surveillance, and medical alert monitoring services. Customers are able to receive customized text/email alerts and recorded video images for all home activity events. Monitoring services uses cellular communication to provide coverage in the event of a power outage. Customers are provided with video camera technology that includes indoor and outdoor video equipment as well as Skybell doorbell surveillance. Customers are able to engage in a recorded two-way video conversation from any remote location on their mobile device every time the doorbell rings. Personal emergency response systems provides complete home coverage and elderly family members are able to keep in communication with trained dispatchers until medical personnel arrive.

• Expensive Upfront Costs
• No Contract Length Disclosure
• Limited Equipment Warranty
• Undisclosed Service Fees

The home security company is not fully transparent to the general public on its corporate website regarding its products and services. There is no pricing information on home security equipment and customers may have to pay for these products upfront. There is a $299 upfront professional installation fee and the company does not disclose costs for service transfers and repairs. Richmond Alarm does not disclose lengths for its home security contracts and customers may be subject to automatic renewal clause and early termination fees. A limited warranty for one year is available on equipment and labor. Customers are responsible for these costs after this point. An alarm permit is required to be purchased prior to activation to ensure monitoring response from local authorities and must be renewed yearly at the customer's expense. Home automation services do not appear to offer garage door entry access.

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