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24 User Reviews

4.2

Overall Score

LAST UPDATED: May 3rd, 2021

Founded in 1988, Protection 1 has grown to become one of the largest full-service security companies in the nation. This company is not a do-it-yourself solution, but provides free professional installation. Protection 1 protects nearly 2 million customers and operates more than 90 full-service branch locations across the country. The company offers four security packages ranging from $34.99 to $54.99/month. 24/7 non-automated phone system-meaning, when you call, you get a real person every time.

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The Good

  • Access to 24/7 Non-Automated Customer Support
  • $1,000 Deductible Protection
  • $150 Moving Credit
  • Wireless Systems
  • Remote Garage Door Control
  • Free Professional Installation

Access to 24/7 Non-Automated Customer Support

Protection 1 operates a non-automated customer support center that is available 24/7. This means you get connected to a real person when you call. The company also provides a "live chat" customer service option. All of this results in little to no wait times and real customer service-not always the case with other security providers.

$1,000 Deductible Protection

In the event of a loss due to burglary or fire damage, Protection 1's "Safety Net" coverage ensures the company will pay up to $1,000 of the home insurance deductible. This is a unique feature not offered by many other security providers.

$150 Moving Credit

Additionally, if a customer moves during their contract term, Protection 1 will install a new or existing system in the new home and provide a $150 credit towards activation costs.

Wireless Systems

All Protection 1 equipment is wireless, making installation easy and non-intrusive.

Remote Garage Door Control

While most of Protection 1's home automation and security equipment is industry standard, the company does have a unique remote garage door control that isn't offered by most competitors (most security providers simply provide a garage door sensor). The LiftMaster MyQ garage door controller allows customers to check the status of whether the garage door is open or closed-and even remotely open or close it. Customers can also program the feature to automatically close the garage door at a pre-set time after the security system is armed.

Free Professional Installation

As Protection 1 is not a do-it-yourself solution, equipment is installed by a professional, and the company provides this service at no cost. 

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The Bad

  • 36-Month Contract
  • Limited Fine Print Information About Policies, Fees, Warranties, etc.
  • Poor Cancellation Terms
  • Equipment is Always Owned by Protection 1
  • No Doorbell Camera Feature
  • The "Affordable" Base Model Option Requires a Landline Phone

36-Month Contract 

Like most security providers, Protection 1's equipment and services don't come without a commitment-in this case, a 36-month contract.

Limited Fine Print Information about Policies, Fees, Warranties, etc.

And while the company provides little to no detailed information regarding its policies, fees and warranties, we were able to uncover its cancellation terms.

Poor Cancellation Terms

If customers want out of the three-year contract, they are responsible for 100 percent of the remaining balance (other providers give a 20 percent or more cut on the balance). Additionally, customers only have a 14-day window to try out equipment, which is significantly shorter than 30- to 60-day trial periods offered by other providers. If a customer does decide to terminate their contract within the initial 14-day period, they are responsible for return shipping costs and a $79 restocking fee. 

Equipment Is Always Owned by Protection 1

Due to the nature of Protection 1's packages and contracts, all equipment is always owned by the company rather than the customer; however, this is common with most professionally installed providers.

No Doorbell Camera Feature

The company also doesn't provide the popular doorbell cam feature, which is now widely offered by most large security providers.

The "Affordable" Base Model Option Requires a Landline Phone

Protection 1 offers a variety of packages, but it is important to note that the affordable $34.99/month option is only compatible with landlines, which are vulnerable to cord-cutting burglars. 

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The Bottom Line

For a professionally installed provider, Protection 1 has a lot to offer with competitive prices, exceptional customer service and the latest home automation equipment; however, if you're a non-committal consumer who doesn't like the idea of paying the full price of a three-year contract (even if you cancel early!), then you might want to continue your search. Additionally, if you think you might move in the next 36 months, you'll want to make sure the area is covered by Protection 1. If not, you'll still be responsible for paying out that pesky contract.

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Star Rating

2.7

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24 Reviews

Review Breakdown

5 grade

21%

4 grade

25%

3 grade

0%

2 grade

4%

1 grade

50%

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Randy Young Las Vegas, NV

I have Had Protection 1 For 16 years, they are expensive but very good here is why: First they have Technicians in the markets they serve. 2. They have Armed Guards that respond, 3. 24/7 professional monitoring & fast phone call response if you demand it 100% of the time. 4. Their customer service is second to none, they will help your problem & get it fixed within 24 hours. 5. They are never High pressure over the phone. 6. They use state of the art equipment & have the technicians to service all of it, 7. They provide water flood protection, they will install water bugs in all water zones. If you have a flood, you're not home or sleeping that alone will save over $20,000 in possible damage. 8. They are hands down the best in the industry & have purchased ADT to fix their problems. My only complaint is they are expensive & should include Esecure App as part of the service without charging additional.

2 years ago

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Jea El Paso, TX

Have had for over ten years. Alarm goes off, immediate communication thru the box and phone. If false, communication before I can even turn it of. They have even called me on my job AFTER calling authorities which fortunately was not serious. This is what is called excellent service. Time to sign new, I negotiate by saying another company will only charge me this. Wanted to have cameras installed, negotiated for half the price. Sure, I could do Ring or something but I want monitored cause not everyone has a cell or can have on at their job. Plus, if you receive an alert on phone, by the time you see it, too late. Monitored with a company, they get it much quicker.

3 years ago

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ktvan018 Vista, CA

I've had this company for home security for several years now and they have been great. If the alarm ever goes off, even accidentally, they immediately and I mean immediately call to make sure all is good. If they don't get ahold of you they go down the list of numbers you provide to them and ultimately if they cant reach anyone, dispatch to emergency services. They have always been super helpful and have had great customer service. I would give them a solid ten except one time I had a service issue that they were late to. The service tech called prior to say he was running late, however it still happened therefor only 9/10.

4 years ago

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Jeff U

We have had their full service (glass, IR, fire, both wireless and wired sensors, etc) for around 12 years and when there is a problem they are always very quick to fix the issue, at times at no cost. And their monitoring works... We have accidentally set off the alarm several time.. if you miss their coded message call, the sheriff is here within minutes. We even passes two units on our way down the street on time.

4 years ago

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Dorothylou Sands Los Angeles, CA

I purchased a Sears Alarm system which became Protection 1 a few years later. I have had it for over 25 years. I had a couple of repairs/replacements. The workers have always been polite and very knowledgeable. I have added my own doorbell camera. I have never had a contract. If I did it was so long ago I have forgotten.

2 years ago

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Keisha Garfield, NJ

My husband and I have had the service for about a year and it's ok. There was NO professional installation, we were sent the equipment in a box to set up ourselves. And there auto pay option is awful. Despite having my husbands card on file for auto pay, they go months without charging his card then call him regarding the outstanding balance as if we're trying to avoid paying the bill. Additionally, the wind triggered the sensor for one of our living room windows the other day when no one was home. Online it showed the alarm went off however we never received a phone call. God forbid someone had really broken into our home literally minutes before our daughter got home from school, she would have been in danger or worse. With that being said I'm sure there are better companies out there so just do your research. We will not be renewing our contract with this company

3 years ago

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Dennis & Heidi Denver, CO

We have had this Company since 1995 and are very Satisfied ,if we have a Problem we get someone right away on the Phone plus have no Troubles getting it fixed ,right away .Charges are very good and Accounting is great .

4 years ago

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Zabsanti Amite, LA

We have had this system for almost our entire 15 year residencey in our home. The system has proven reliable and has not disappointed us at all. The price makes is super affordable compared to other systems

1 year ago

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Lynn Webb Salt Lake City, UT

I kept getting messages telling me that my credit card was being declined. The first one was valid. The rest was bogus. After the second alert I called protection 1 and paid my bill in full. And then I canceled my account and removed authorizations for automatic payments. After that I started receiving collection calls. I told them I paid and that I verified it with my bank. I gave them the date and approximate time that I called and made the payment. Those calls occurred several times. Each time I told them to contact their accounting department and they could trace the payment. After those several calls I got an alert from my bank telling me they took more money out after I canceled. I called and they confirmed that they had done no research and they had no intentions on doing any research. They also confirmed they had no record of my payments they generated from my account. Since they refused to accept ownership and responsibility for there billing. I took the responsibility and contacted my bank and the bank provided all the details that they would need to trace my payments. After this I got my first positive confirmation in an email that they would research it. Two weeks Later I’m still getting calls and emails. I don’t know if they want me to fly to there head quarters and take their hand and walk them through the process of tracing a credit charge receipt. I’m being sarcastic. But the way they handled this is indicative on the way they handle security issues. The two can’t be separated By the way about 2 weeks before this started I got a call for a false alarm. My doors were all closed and my alarm was still set to ready. I’m very skeptical on protection 1 to function.

3 years ago

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Pete Tarpon Springs, FL

We have had Protection 1 security for about a year. They're monitoring program has never worked nothing but problems. If our alarm goes off for any reason, we never get communication from them over the two way. We have had five of their technicians out to look at our system. They replaced it three times, tested the system, determined that our signal is strong, and yet it still does NOT work . Don't sign a contract for a service that they can't provide. They lie. Dishonest in their misleading contract, and their commitment to hold up their end of it. They expect us to hold up our end of the contract, yet they are not willing to hold up their end of the contract for the service that we are paying for. When you buy or pay for a service, you expect it to work. Their service has never worked. Their response is to threaten you into fulfilling the remaining four years of their contract for a service and security that they can't provide. We will see them in court.

3 years ago

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R. Flores Fresno, CA

1. Poor communication: They rarely communicate with their customers. They also try to create fear in the customer to maintain their service after the contract is completed. Cancelling the service AFTER the contract is completed is nearly impossible, and they LIE about much of the legal requirements! 2. THEY LIE! They lie to customers about the "realities" of the monitoring business and the associated costs! As they bought monitoring contracts and companies, they acquired MASSIVE DEBT but falsely blamed increasing healthcare and other costs for price increases when in fact their actual costs for monitoring had DECREASED! [The true nature of their lack of profits was poor business decisions, NOT increased costs!] The also LIE when they claim to realize that their customers have other "options" as they pull every trick in the book to keep their ignorant customers from discovering their deceptive tactics and the true pricing of alternative monitoring systems where the norm is to DECREASE the costs dramatically after the contract expires!! 3. Pricing: They dramatically increase pricing AFTER the contract is completed with "scare tactics" relative to (a) claims of poor service from competitors, (b) inability of competitors to service their systems, [which is partly true as they try to only use proprietary products, BUT it is easy to replace such equipment and cheaper than their extortion pricing!], (c) they LIE about the reasons for price increases [Gain sympathy - For example, they claimed that an increase was due to "healthcare increases" when they PASS ON such increases to most of their employees!!! Only "fat cat" executives get FREE healthcare! AND, they imply that all of their competitors are experiencing the same increases (A LIE!)] 4. Cancellation LIES: They force you to speak with three or four people who all try to STOP your cancellation with more distortions/lies. [It is emotionally draining as they "interrogate' you and try to STOP you with false/distorted information. Lastly, they try to put you on a contract for 3-6 years at a reduced rate. [Why did they NOT reduce the rate years ago??? Insulting, but true!] Worse yet, they LIE about the process for cancellation. (a) They claim that they require a "30-day" notice, which is NOT TRUE! (b) They require you to disclose all of the reasons for leaving AND your "new" provider's name! [This is utter NONSENSE!] (c) They attempt to use FEAR and implications of "danger" and poor quality protection...BUT, they only have a 4.5 rating (Out of 10) and are ranked 18th out of 20! (WHO offers poor quality??) 5. LIES about the industry and pricing: They refuse to admit the truth regarding monitoring as they offer obsolete "solutions" at outrageous prices! We were able to obtain high quality monitoring for $6 per month with NO contract while Protection 1 (P1) was at $42/month!!! SEVEN TIMES as much!!! AND, P1 requires a land line!!! 6. Unfair contracts!! After paying for equipment via contracts with high monitoring prices, they still require 5-year contracts for their "best" pricing of $20+/month. WORSE YET, you must "buy out" the contract for early cancellation!!! [I can understand this is part of the equipment price is in the contract, but this is NOT the case!!! There is NO reason for a contract...esp after you have paid dearly for the equipment! The truth... They are just greedy liars! 7. Free System LIE!! There is NO FREE ANYTHING! Presently, they limit the equipment for those "free systems" and most people end up paying $500 to $1000 IN ADDITION to owing about $50/month for 5 to 6 years!!! Here is how it works. The actual "cost" of the systems to P1 is about $500 tops! (including installation!) They take in $500 to $1000 up front. Monitoring presently costs about $3-$4/month. (Actual wholesale cost to dealers.) So, over time, they hit you up for about $3,000 (min) to $4,000 for that "free" system. [For min - $500 down and $50/month for 5 yrs. For max - $1000 down and $50/month for 6 years.] So, they make a huge profit; yet, they complain about their poor performance as a company because they made poor business decisions and took on too much debt!!! [They LIE and make it sound as if they are the "victims" of Obamacare!!!] RUN...RUN FAST!!!

3 years ago

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Jeanette Marie Ray New Orleans, LA

I was in the middle of a contract period (with a company that sole their business to Protection 1) and had recently installed a brand new system with another company in September 2016. Because I had prepaid a year with Protection 1 (original company), I opted to just ride out that contract and not use their system as it had already been disconnected from my old panel. I didn’t use the service after September 2016 since I had the new system and vendor. In April 2017 when the contract was up for renewal, I contacted Protection 1 and stated that I was canceling my contract. About a month later I received a call from them saying I owed the $168. I explained that I had canceled my contract and they said I had not spoken to the “correct “ department. Calls went back and forth for months. They are now sending me to a collection agency. I have a credit score of about 830+ and will write to all three credit bureaus and explain Protection 1’s harassing and fraudulent ways.

3 years ago

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Robert Ligh Arvada, CO

Signed up with a friend for both our homes. Very poor installation that took till 10pm at night and then still did not work. Was told that they would maintain system but had to figure out battery replacement on my own. Completed my service contract and notified that I was moving and was told I still owed 700+ more to cancel. I have received non-stop recorded messages for over 6 months now. Anywhere from 1-6 calls a day from auto dialer. They refuse to stop or produce a contract that I signed. Also had one time the alarm went off and was told by police in my city they needed two different ones to confirm an issue. Avoid this company at all cost. They have also joined with ADT so neither one should ever be used.

3 years ago

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Thomas Brewer

Had company for over 10 years. Everytime wife accidently opens door with alarm on, company calls within 30 secs. Service when needed has been great! Friendly operators.

4 years ago

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Roger Margolis Phoenix, AZ

Very good alarm response service, had them for 15 years and they are prompt in responding to every incident that I have had. Repair service is good but not on a par with their diligence on alarms.

4 years ago

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calpammy Irving, TX

I've had Protection 1 for about 6yrs and haven't had not one single problem. The reason that I chose them was because my company uses them in the 170 branches.

4 years ago

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Albert Martinez Lubbock, TX

Our protection one rep lied to us , stating that his company (another home security company ) was now offering a lower rate, when, in actuality , he moved our services over to protection one. Also, he put us on a near five year contract! And the only way out was to pay the full amount ! I can’t wait until our contract is up so we can change companies. Sad part is, the security service is good; but I can’t believe the deception to get us in as customers.

3 years ago

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Sally Sloane Las Vegas, NV

This is the absolute WORST company to try to deal with. The will not release you from your contract even if you move. They keep saying that they will help but they won't. They want a huge amount of money to cancel service that is just sitting in a box. They will not allow me to return equipment! Don't get this one....there's plenty of others to choose from! Read the google reviews first! !! Too bad ZERO stars was not an option....they don't deserve 1 star!

3 years ago

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Susan Rowen Agoura Hills, CA

Signed a contract for 3yrs. Moved and transferred service to new address on, what I thought was the same contract.. When I moved again and stopped service after selling home. They said I still owed on the contract because I had signed an e-signature on a new contract. The outstanding amount they said was 400+dollars. They agreed to reduce amount by $100 dollars. I said, "No way"! Additionally, the service is terrible.

3 years ago

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Dave

Have had Protection One service for more than 20 years and have been thoroughly satisfied with their service. Recent upgrades done with minimal cost.

3 years ago

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Brad Starbuck, MN

This system is complete garbage do not waste your time or money !!! There customer service is in desire need of help after spending over 6 hours on phone with them was hung up on after being switched to 7 different representatives with no knowledge on how to fix the problems with there worthless system !!!!

1 year ago

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Ray Watters Land O' Lakes, FL

We were changed to ADT Protection 1 when we thought we were just changing equipment. As a result, when we moved in October 2018, we were charged an early termination fee, even though we had the same company for nearly 14 years! This is a scam company...stay away!

2 years ago

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Ryan Juntunen

Can't find my contract. However, they said I have a 4 year contract. Refuses to get a copy of it. Says their legal department will enforce it even if they do not have a contract copy.

4 years ago

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Henry Tyszkowski Santa Clara, CA

This company is terrible. Show up a day later than scheduled, cost was higher than quote and rude customer service. Stay Away!!!

4 years ago

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