Link Interactive is a do-it-yourself security provider with over 60 years of experience under its belt. The company primarily sells 2GIG equipment, though other brands are available for add-on security and home automation components. Link Interactive charges $30.99-$44.99 per month for its monitoring services.

Click here to go straight to Link Interactive reviews.

The Good

  • 30-Day Money-Back Guarantee
  • Takeover Options
  • Many Equipment Options
  • Own the Equipment
  • Versatile Contracts
  • Three Comprehensive Package Options
  • Home Security Cameras
  • Video Analytics
  • Free Go!Control Panel Included with All Packages

30-Day Money-Back Guarantee

Link Interactive provides a 30-day money-back guarantee on its equipment and services, which gives customers a nice window for a trial run.

Takeover Options

The company also offers a takeover program, which makes it easy to switch over existing security equipment. Link Interactive will help customers expand an old security system into a state-of-the-art system, offering their own monitoring service, remote access, and automation.

Many Equipment Options

Link Interactive has many equipment options, including various disaster sensors that monitor flood, heat, freeze, smoke, and carbon monoxide levels. The company also offers a variety of home automation gadgets like smart locks, thermostat, smart lights (bulbs and switches), video monitoring, a remotely controlled garage door opener, and even a doorbell camera.

Own the Equipment

Though customers pay for this equipment out of pocket, they always own the products. This is in contrast to other home security companies that require you to send back equipment when your contract expires.

Versatile Contracts

Customers can sign up for a one-year, two-year, or three-year contract. A three-year contract is the standard for most home security companies, so it's encouraging to see a company that's a little more versatile.

Three Comprehensive Package Options

Link Interactive also provides several package options, and all include a wider array and number of security components than you get with most companies-DIY and professionally installed alike. Depending on the package, customers get:

  • 3-5 door/window sensors (the norm in this industry is three, at best)
  • 1-2 motion sensors (other providers offer one, if any)
  • 1 wireless smoke/heat/freeze sensor
  • 1-2 light/appliance modules
  • 1-2 thermostats
  • 1 indoor camera
  • 1 outdoor camera

This is among the most comprehensive security/home automation packages we've seen. All systems are powered by Alarm.com and connect you to a certified professional monitoring station. Home automation devices are Z-wave products that can be managed from a mobile app.

Home Security Cameras

Link Interactive is one of the few home security companies that sells standalone cameras as well. These cameras can be accessed from a mobile app on your phone or tablet and even include night vision capabilities. They can also be incorporated into Link Interactive's traditional home security systems.

Video Analytics

Now included in Link Interactive's Elite plan are 3,000 video clips and video analytics. To compare, the majority of other home security companies only offer 1,000 clips. 

Link Interactive's video analytics continuously scan your property and only notify you when people, vehicles, or animals are detected. Combined with new virtual tripwires and fenced­-in activity zones, you can enhance perimeter security and gain more insight into what's going on at home.

Once a person, vehicle, or animal is detected, you receive an enhanced alert with a thumbnail image showing what was caught on camera. You only receive video alerts on what matters most to you. For example, when:

  • A person enters the yard, but not animals
  • A car pulls into the driveway at night, but not when it drives past
  • Someone loiters on the porch, but not when mail is delivered
  • Pets get on the sofa, but not when they are walking around the room

Additionally, you can even use Link Interactive's video analytics to trigger light automation like turning on an outdoor Z­-Wave light when a person is detected in the driveway.

When you view video analytics clips, playback begins when people, vehicles, or animals are detected. You can also create rules to automatically turn on Z-­Wave lights and devices whenever a person, animal, or vehicle is detected. For example, you can deter unwanted visitors from approaching your property by having interior lights turn on, making it look like someone's home ­ even when there's not. 

Free Go!Control Panel Included with All Packages

Each package includes a free Go!Control panel ($251 value), which customers own.

Visit Site

The Bad

  • Cancellation Terms

Cancellation Terms

Customers are locked into a contract and are responsible for 75% percent of the remaining balance should they choose to cancel early. However, this is common within the home security industry. 

The Bottom Line

Link Interactive offers a variety of security and home automation equipment—one of the best price-to-feature ratios out there. Some great benefits when going with Link Interactive include a 30-day money back guarantee, multiple equipment options, and no upfront costs. Read Link Interactive reviews below to learn about the company's customer service and monitoring service.

We'll Introduce You!

Call our recommended rep over at Link Interactive below.

1-(888) 507-6065

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

4.5
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126 Reviews

Review Breakdown

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Sentiment Criteria

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Trudy Ferrouillet Gusman
August 13th, 2019 DETAILS
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Well personally I am disabled and I am working on installing this alarm. My friend who recommended the system begin assisting me and if still is not complete. I'm disabled, legally blind with a prosthetic arm, now how am I supposed to install system? Anyway, I have one contact that does not work, I have reassigned contacts by number and will call next week. I've been paying monthly monitoring payments for nothing.

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Sean Ranel
August 13th, 2019 DETAILS
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It's been soso. The sales guy was knowledgeable and personable. I'm impressed with the preconfigured sensors out of the box. Disappointed in the doorbell setup. I have to run wiring and it's pretty involved which is what I specifically asked not to have to do. It's still in the box.The control panel wont do voice only when doors open and close even though it's set for voice. Support hours favor the east coast whereas I'm on the west. By the time I get off work at 6pm my time Link support is closed. I'm close to sending it all back.

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Kevin
August 13th, 2019 DETAILS
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Very friendly and helpful. Almost always answer the phone, and if they don't, they call you back promptly.

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Deb Salyers
August 13th, 2019 DETAILS
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Very positive on all levels. Customer service has been consistently excellent.

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Andrey
August 13th, 2019 DETAILS
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good, always respond in timely manner , never had a problem for 3 years

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Andrew Boss
August 13th, 2019 DETAILS
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Great. Directions manual needs to be updated

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Ruth Anderson
August 5th, 2019 Long Beach, WA DETAILS
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Friendly and knowledgeable customer service.

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Dr. Jonathan Preiss
August 5th, 2019 DETAILS
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They are responsive to my concerns and they are cost effective.

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J
August 5th, 2019 DETAILS
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Installation was horrible. There was nothing that helped me install all my existing sensors package. I had to Google everything. Very hard and frustrating trying to figure it out

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Gary D Buller
August 5th, 2019 Jacksonville, AR

The guy I talked too was very informative and friendly and appreciated everything he told me, but decided to not make a change right now

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Thomas Garrigan
July 30th, 2019 DETAILS
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Helpful overall, haven't needed too much yet which is good. I do have a question about response times. From the time an alert is generated, how quickly is the appropriate party (Fire, EMS, Police) notified and dispatched? If i don't respond to a call or text and neither does the secondary contact (my wife), how long does it take? Also, if we push the "Panic" button on the app, does that prompt a call/text verification or immediately dispatch the authorities?

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Rose Gundersen
July 30th, 2019 DETAILS
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Trouble-free, user-friendly and very reliable. Customer service is excellent. I am very satisfied.

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Marta Reyes
July 30th, 2019 DETAILS
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Not great, do to this company don't call police because my alar has disarmed twice and I don't get one cortesy call ans ask if we are ok so not sure if you are great servise

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Alwyn Codrington
July 30th, 2019 DETAILS
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Positive, helpful, always available to answer questions.

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James
July 30th, 2019 DETAILS
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Customer service is excellent. Very responsive and helpful. The system is very functional and works well.

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Mary
July 26th, 2019 Rochester, NY DETAILS
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Customer service is very detailed and the system is affordable.

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Beverly
July 26th, 2019 Phoenix, AZ DETAILS
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Being able to control the system through the app is great. If I need anything, I can just chat with them 24/7. The only problem we had was some difficulty setting it up.

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Michelle
July 26th, 2019 Hebron, KY DETAILS
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Link Interactive is an easy company to deal with. The system has been very reliable and was easy to install. I like the smart phone app.

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Anonymous
July 26th, 2019 Freeport, FL DETAILS
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High quality people and good customer support. I compared all of the major brands, but the do it yourself installation mode and pricing was important. Quality and pricing go hand in hand. Every time I've called him in the set up installation and even issues that have come up after, their supporters absolute superb

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Michaela
July 26th, 2019 Whitmore Lake, MI DETAILS
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This system is easy to use and I like its quality. I think they were easy to work with and also knowledgeable. Seven was the first individual I came across; he was very helpful in explaining the nature of the system and how it would work. Ashley C was absolutely outstanding helping program the system and she's she's very talented and I think you're very lucky to have her. Overall the experience has been good thus far. We'll see you know how things progress as we go along but is the system is up and functioning but I would highly recommend it for others you know that's far this message has been absolutely excellent.

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David
July 26th, 2019 Sacramento, CA DETAILS
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The quality of the equipment is good, although we're still in our first 30 days. When assessing the needs of the customer, Link Interactive should make in more clear about the amount of space being protected, so they can make an accurate recommendation the first time around. Although they were excellent in their support for us making the decision to use them, they did not take into consideration the full square footage of my property. As a result, we had to make another purchase, which we were not expecting. Considering that this is a business, that meant I had to go through board of trustees, and supervisors, and things of that nature. It made it more difficult than if I was just a residential purchaser.

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Alok
July 26th, 2019 Wichita, KS DETAILS
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Very responsible to all my questions and attentive to my needs. They are always available if I have any problems or need any further instruction on how to do it and how to use it that's what I think's al you will do me. Right now, everything works fine and it seems to be a very good equipment.

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Myrna
July 22nd, 2019 DETAILS
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Everyone has been very helpful. I like that it's on my phone to let me know what is going on in my house.

Verified Customer

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Braden
July 22nd, 2019 Staten Island, NY DETAILS
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Link Interactive is an excellent company. They are always available and the pricing is very competitive, I was paying a lot more and had nothing close to what I have now with my previous alarm. It is the most up to date technology. You can always call and somebody is going to pick up.

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Anonymous
July 22nd, 2019 Wheaton, IL DETAILS
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The technology is easy to use and seems to work. Customer support is responsive.

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Stephenq
July 22nd, 2019 Gatlinburg, TN DETAILS
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It is the best value in terms of total cost and monthly monitoring fees. It has never failed so far.

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Anonymous
July 22nd, 2019 Sugar Land, TX DETAILS
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The device is easy and affordable. They could improve their remote entry. They were helpful with what I needed.

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Anonymous
March 4th, 2019 Stafford, VA DETAILS
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Poor truth telling. Poor system connection. Poor customer satisfaction. Poor contract arrangements

Verified Customer

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Secure Now
March 4th, 2019 Keystone Heights, FL DETAILS
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As a first time buyer of a home security system, I contacted Sales and Customer Service many times initially. I like the professional attitude of every representative. The area that might improve would be the booklets instructing setup and explaining the required parts.

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Maria
February 21st, 2019 Bayside, NY

I was in search of a home security system and was overwhelmed when I saw just how many there were out there! As soon as I spoke with the rep on the phone about the Link system- I know I found the right one and the search was complete! The rep was very knowledgeable about his system- the features and the benefits and how it topped the competition. He was courteous and not pushy at all, but was very confident in the link system. Pricing was amazing for the system that I was purchasing and the the top of the line equipment exceeded my expectations upon delivery- which was also quite fast! Setting the system up was easy and the customer service rep who helped me (over the phone) was very polite, knowledgeable as well, and made sure I felt comfortable with the system before she would hang up- she walked me through all the checks! I love the system but I love the security of Working with a family business where you feel like a person and not just a sale! They addressed every billing question and made sure the plan worked best for me and explained the warranty- I know I made the right decision for me and my family!

Verified Customer

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Tony
February 20th, 2019 Orangeburg, SC DETAILS
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Good customer service and a quality product. Love using the app.

Verified Customer

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Attila Nagy
February 20th, 2019 Columbia, MD DETAILS
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It was very easy and straightforward to set up the system. A motion activated recording feature for the outdoor camera would be nice. The power supply of the IQ Panel 2 is unnecessary bulky.

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George
February 20th, 2019 Albany, OR DETAILS
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Digitally more friendly!! We were told that Link Interactive does monthly tests!! When??

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David
February 20th, 2019 Windsor, CO DETAILS
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Customer Service is top notch and the alarm system is fantastic.

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Kristi
February 20th, 2019 Dallas, TX DETAILS
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It's simple and easy to install and maintain.

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Anthony Glaviano
February 20th, 2019 Leavenworth, KS DETAILS
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They were real professional friendly and easy to talk to and always willing to help you out with your services

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Nancy Satterfield
February 20th, 2019 Madison, AL DETAILS
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Set up was not as easy as they claimed. Many items required a call to the help desk/customer service whereas they sold me a product that supposedly I could do on my own. I wish I had bought a system where someone just came out, helped me determine my needs and installed and then it was done. I don't think I have saved any money with Link.

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Duane
February 12th, 2019 Pascagoula, MS DETAILS
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Customer service will always answer your call, and give you correct positive results. The equipment is high quality.

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Johan
February 12th, 2019 Miami, FL DETAILS
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I like how they are able to use my own equipment in their service. I haven't had any problems with contacting them.

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Elliott
February 12th, 2019 Richmond, VA DETAILS
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They are very responsive and easy to get a hold of. It is mobile friendly. I had a couple issues with the sensors but got them back up.

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George
February 12th, 2019 Eagle Mountain, UT DETAILS
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I have yet to actually get it to work. I would like someone to come out and fix it rather than try and do it over the phone. I am not getting any value out of this service.

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Amber
February 12th, 2019 Crescent City, CA DETAILS
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Customer service is always available for when I call. I like the 24/7 technology.

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Joseph
February 12th, 2019 DETAILS
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The devices are pretty responsive. I had to call back several times to make sure everything was working.

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Jeremiah
February 12th, 2019 River Forest, IL DETAILS
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Link Interactive has competitive pricing and quality of service. The service is modern, it's easy to use, and it has low monthly fees.

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Nicole
February 12th, 2019 Panama City, FL DETAILS
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Customer service is very helpful. They call to check up on us. The service itself is easy to use and the devices are well made.

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Randy
February 12th, 2019 Kingman, KS DETAILS
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The device is small and secure. Customer service was very good at getting everything set up and helping us understand it.

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Ai Yu
February 12th, 2019 DETAILS
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You can use the service through your mobile phone which is convenient. I found the customer service people to be very patient and thorough.

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Shawn
February 12th, 2019 McCormick, SC DETAILS
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I picked Link Interactive for home security because of their price. The system is easy to use and I haven't had any issues.

Verified Customer

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Chealsey
February 12th, 2019 Smithfield, UT DETAILS
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The price offered is very competitive. Customer service answered all of my questions.

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Alexandria
February 12th, 2019 DETAILS
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Customer service is attentive to my problems, and are quick to help. The service is very responsive. I like how I can use the mobile app for it.