Link Interactive

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Link Interactive Logo

Link Interactive

verified
36-month contracts starting at $30.99/month
1-(888) 507-6065

Link Interactive is a do-it-yourself security provider with over 60 years of experience under its belt. The company primarily sells 2GIG equipment, though other brands are available for add-on security and home automation components. Link Interactive charges $30.99-$44.99 per month for its monitoring services.

The Good

  • 30-Day Money-Back Guarantee
  • Takeover Options
  • Many Equipment Options
  • Own the Equipment
  • Versatile Contracts
  • Three Comprehensive Package Options
  • Home Security Cameras
  • Video Analytics
  • Free Go!Control Panel Included with All Packages

30-Day Money-Back Guarantee

Link Interactive provides a 30-day money-back guarantee on its equipment and services, which gives customers a nice window for a trial run.

Takeover Options

The company also offers a takeover program, which makes it easy to switch over existing security equipment. Link Interactive will help customers expand an old security system into a state-of-the-art system, offering their own monitoring service, remote access, and automation.

Many Equipment Options

Link Interactive has many equipment options, including various disaster sensors that monitor flood, heat, freeze, smoke, and carbon monoxide levels. The company also offers a variety of home automation gadgets like smart locks, thermostat, smart lights (bulbs and switches), video monitoring, a remotely controlled garage door opener, and even a doorbell camera.

Own the Equipment

Though customers pay for this equipment out of pocket, they always own the products. This is in contrast to other home security companies that require you to send back equipment when your contract expires.

Versatile Contracts

Customers can sign up for a one-year, two-year, or three-year contract. A three-year contract is the standard for most home security companies, so it's encouraging to see a company that's a little more versatile.

Three Comprehensive Package Options

Link Interactive also provides several package options, and all include a wider array and number of security components than you get with most companies-DIY and professionally installed alike. Depending on the package, customers get:

  • 3-5 door/window sensors (the norm in this industry is three, at best)
  • 1-2 motion sensors (other providers offer one, if any)
  • 1 wireless smoke/heat/freeze sensor
  • 1-2 light/appliance modules
  • 1-2 thermostats
  • 1 indoor camera
  • 1 outdoor camera

This is among the most comprehensive security/home automation packages we've seen. All systems are powered by Alarm.com and connect you to a certified professional monitoring station. Home automation devices are Z-wave products that can be managed from a mobile app.

Home Security Cameras

Link Interactive is one of the few home security companies that sells standalone cameras as well. These cameras can be accessed from a mobile app on your phone or tablet and even include night vision capabilities. They can also be incorporated into Link Interactive's traditional home security systems.

Video Analytics

Now included in Link Interactive's Elite plan are 3,000 video clips and video analytics. To compare, the majority of other home security companies only offer 1,000 clips. 

Link Interactive's video analytics continuously scan your property and only notify you when people, vehicles, or animals are detected. Combined with new virtual tripwires and fenced­-in activity zones, you can enhance perimeter security and gain more insight into what's going on at home.

Once a person, vehicle, or animal is detected, you receive an enhanced alert with a thumbnail image showing what was caught on camera. You only receive video alerts on what matters most to you. For example, when:

  • A person enters the yard, but not animals
  • A car pulls into the driveway at night, but not when it drives past
  • Someone loiters on the porch, but not when mail is delivered
  • Pets get on the sofa, but not when they are walking around the room

Additionally, you can even use Link Interactive's video analytics to trigger light automation like turning on an outdoor Z­-Wave light when a person is detected in the driveway.

When you view video analytics clips, playback begins when people, vehicles, or animals are detected. You can also create rules to automatically turn on Z-­Wave lights and devices whenever a person, animal, or vehicle is detected. For example, you can deter unwanted visitors from approaching your property by having interior lights turn on, making it look like someone's home ­ even when there's not. 

Free Go!Control Panel Included with All Packages

Each package includes a free Go!Control panel ($251 value), which customers own.

Visit Site

The Bad

  • Cancellation Terms

Cancellation Terms

Customers are locked into a contract and are responsible for 75% percent of the remaining balance should they choose to cancel early. However, this is common within the home security industry. 

The Bottom Line

Link Interactive offers a variety of security and home automation equipment—one of the best price-to-feature ratios out there. Some great benefits when going with Link Interactive include a 30-day money back guarantee, multiple equipment options, and no upfront costs. Read Link Interactive reviews below to learn about the company's customer service and monitoring service.

We'll Introduce You!

Call our recommended rep over at Link Interactive below.

1-(888) 507-6065

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

4.6
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99 Reviews

Review Breakdown

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Anonymous
March 4th, 2019 Stafford, VA DETAILS
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Poor truth telling. Poor system connection. Poor customer satisfaction. Poor contract arrangements

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Secure Now
March 4th, 2019 Keystone Heights, FL DETAILS
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As a first time buyer of a home security system, I contacted Sales and Customer Service many times initially. I like the professional attitude of every representative. The area that might improve would be the booklets instructing setup and explaining the required parts.

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Maria
February 21st, 2019 Bayside, NY

I was in search of a home security system and was overwhelmed when I saw just how many there were out there! As soon as I spoke with the rep on the phone about the Link system- I know I found the right one and the search was complete! The rep was very knowledgeable about his system- the features and the benefits and how it topped the competition. He was courteous and not pushy at all, but was very confident in the link system. Pricing was amazing for the system that I was purchasing and the the top of the line equipment exceeded my expectations upon delivery- which was also quite fast! Setting the system up was easy and the customer service rep who helped me (over the phone) was very polite, knowledgeable as well, and made sure I felt comfortable with the system before she would hang up- she walked me through all the checks! I love the system but I love the security of Working with a family business where you feel like a person and not just a sale! They addressed every billing question and made sure the plan worked best for me and explained the warranty- I know I made the right decision for me and my family!

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Tony
February 20th, 2019 Orangeburg, SC DETAILS
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Good customer service and a quality product. Love using the app.

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Attila Nagy
February 20th, 2019 Columbia, MD DETAILS
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It was very easy and straightforward to set up the system. A motion activated recording feature for the outdoor camera would be nice. The power supply of the IQ Panel 2 is unnecessary bulky.

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George
February 20th, 2019 Albany, OR DETAILS
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Digitally more friendly!! We were told that Link Interactive does monthly tests!! When??

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David
February 20th, 2019 Windsor, CO DETAILS
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Customer Service is top notch and the alarm system is fantastic.

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Kristi
February 20th, 2019 Dallas, TX DETAILS
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It's simple and easy to install and maintain.

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Anthony Glaviano
February 20th, 2019 Leavenworth, KS DETAILS
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They were real professional friendly and easy to talk to and always willing to help you out with your services

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Nancy Satterfield
February 20th, 2019 Madison, AL DETAILS
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Set up was not as easy as they claimed. Many items required a call to the help desk/customer service whereas they sold me a product that supposedly I could do on my own. I wish I had bought a system where someone just came out, helped me determine my needs and installed and then it was done. I don't think I have saved any money with Link.

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Duane
February 12th, 2019 Pascagoula, MS DETAILS
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Customer service will always answer your call, and give you correct positive results. The equipment is high quality.

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Johan
February 12th, 2019 Miami, FL DETAILS
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I like how they are able to use my own equipment in their service. I haven't had any problems with contacting them.

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Elliott
February 12th, 2019 Richmond, VA DETAILS
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They are very responsive and easy to get a hold of. It is mobile friendly. I had a couple issues with the sensors but got them back up.

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George
February 12th, 2019 Eagle Mountain, UT DETAILS
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I have yet to actually get it to work. I would like someone to come out and fix it rather than try and do it over the phone. I am not getting any value out of this service.

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Amber
February 12th, 2019 Crescent City, CA DETAILS
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Customer service is always available for when I call. I like the 24/7 technology.

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Joseph
February 12th, 2019 DETAILS
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The devices are pretty responsive. I had to call back several times to make sure everything was working.

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Jeremiah
February 12th, 2019 River Forest, IL DETAILS
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Link Interactive has competitive pricing and quality of service. The service is modern, it's easy to use, and it has low monthly fees.

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Nicole
February 12th, 2019 Panama City, FL DETAILS
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Customer service is very helpful. They call to check up on us. The service itself is easy to use and the devices are well made.

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Randy
February 12th, 2019 Kingman, KS DETAILS
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The device is small and secure. Customer service was very good at getting everything set up and helping us understand it.

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Ai Yu
February 12th, 2019 DETAILS
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You can use the service through your mobile phone which is convenient. I found the customer service people to be very patient and thorough.

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Shawn
February 12th, 2019 McCormick, SC DETAILS
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I picked Link Interactive for home security because of their price. The system is easy to use and I haven't had any issues.

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Chealsey
February 12th, 2019 Smithfield, UT DETAILS
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The price offered is very competitive. Customer service answered all of my questions.

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Alexandria
February 12th, 2019 DETAILS
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Customer service is attentive to my problems, and are quick to help. The service is very responsive. I like how I can use the mobile app for it.

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James
February 12th, 2019 Cedar Bluff, AL DETAILS
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I can access the service at any time and any place. The garage door lift was not compatible with my trucks and cars. The would always answer my phone calls and help me out.

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Chad
February 12th, 2019 Fort Lauderdale, FL DETAILS
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Customer service has a pretty good follow up. The price is good too. The best thing about Link Interactive is the ability for it to be expanded by me and not a subcontractor.

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Brookli
February 12th, 2019 Mount Vernon, MO DETAILS
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The service runs off of a cell phone connection rather than WIFI which is nice. Customer service has always been very responsive.

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Anonymous
February 8th, 2019 San Antonio, TX DETAILS
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Any time I had a question, I was able to get a quick answer from their customer support. I like the ease of use and integrated smart home. There's times that the doorbell will drop out or the camera.

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dana fykerud
July 26th, 2018 DETAILS
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This is by far the WORST company to deal with. They system is cheap, it breaks, and is untrustworthy. I called numerous times last summer and it took them three days to respond! DO NOT purchase this system! Not only that they are making us pay for broken equipment for another year! (because that is what the contract was) This company is a total scam and to be avoided at all cost!

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Diane Isbell
December 1st, 2017 Bedford, TX DETAILS
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We purchased this system at a home show from a very high pressure sale. That's our own fault for not doing more research to see that you can get the same home automation for much less money. The system works but we're now locked into paying the monitoring fee for THREE YEARS! There's no way out of their contract unless THEY want out of the contract. Since any home automation system lets you (or anyone else you designate) know immediately when a sensor has been tripped you can call the police yourself if you think it's needed. There's no longer any reason to pay a service for that. If Link Interactive was giving you the equipment for that three years it would be different but they're not. You're paying top dollar for the sensors. The Skybell video doorbell was part of our package and it was awful. Even with wifi extenders right next to the door and dealing with tech support for 2 months we finally were able to talk them into taking it back but we had to fight for it. I can not stress enough for buyers to shop around before making this decision and remember you'll be paying for it for THREE YEARS regardless of how technology changes in that time period.

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Anonymous
October 30th, 2017 Scottsville, KY DETAILS
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Always just a call away and always calling to check when alarm goes off, so far just me forgetting to shut it off. They call immediately to check on me. That is a comforting feeling to know they call immediately!

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Vicki Burton
February 9th, 2017 Brandon, MS

I'll be honest, the system was a little bit difficult to install, but their support team was helpful. Customer service has been wonderfully helpful. I am pleased with the home security and home automation.

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Myron Green
February 9th, 2017 New Orleans, LA

We have link interactive for home security and I am very satisfied with it. It is easy to use, easy to install, customer service is helpful and attentive, everything works as it is supposed to... I am happy.

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Harley Hunt
February 9th, 2017 Gresham, OR

The installation was very self-explanatory and easy. The home security system meets our needs and we are totally satisfied! There isn't much more to say.

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Michael Woods
February 9th, 2017 Reisterstown, MD

I used to have another provider, but it was pretty outdated and the price was pretty high. I picked up link interactive and the price is much better than the other service that I had. The installation was very easy, and all of my dealings with the company have been very good. I am pleased overall.

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Ryan White
February 9th, 2017 Ronkonkoma, NY

Link Interactive is a great security system. I am very satisfied with everything, and glad that i went with them.

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Sean Malloy
February 9th, 2017 Natrona Heights, PA

I love that the monitoring is cellular based, I love that all the sensors are wireless, the 24/7 monitoring is so affordable, everything is awesome with these guys! Even the installation was easy. I did have a little issue with wireless connectivity, but we emailed and it got taken care of quickly.

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Danielle Posillico
February 9th, 2017 Pompano Beach, FL

I wanted to increase the security in our home, so we got an alarm system. I would say that I am about 90% satisfied with their service. Installation wasn't seamless, but it was alright. And my dealings with the company have been very good!

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Cary Inderbitzin
February 9th, 2017 Lakeland, FL

We have link interactive for home security. I am very satisfied with all aspects of this company. Everything is great, no complaints at all from me.

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Dale Bowyer
February 9th, 2017 St Albans, WV

I had a really old system that was no longer functional. We changed providers and upgraded to link interactive. I would say that I have been very satisfied with their service.

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Marisol Quiles
February 9th, 2017 Whitehall, PA

We just bought a new home and wanted to feel secure. We did research and found out about link as being one of the best. Installation was not so hard, everything was pretty good.

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Neal Mehra
February 9th, 2017 Bellevue, WA

We just needed a basic security system, I guess so that we can feel more protected. I've been satisfied with Link interactive so far, everything has been simple for me.

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Bernard Gorospe
February 9th, 2017 Woodland Hills, CA

We just moved to a new location and we were used to having the security of a gated community with a central security team, and now we don't have that. So we are cautious and bought a home security system.Everyone I have talked to with the company has been very friendly. I am not a technical person, but installation was manageable for me.

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Denise BH
February 9th, 2017 Newburgh, NY

I just switched to from another security provider. I am very satisfied with the quality of the equipment and with my dealings with the company. One thing I need to mention though is that i was not able to install the equipment myself, I had to hire someone to do it for me.

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Ganesh Virupakshan
February 9th, 2017 Hollywood, FL

I came across link interactive through online reviews. All of our experiences with them have been great, from calling the sales team to installing the system.

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Randall Babish
February 9th, 2017 Greeley, CO

I don't like that you have to install the system yourself. And the sales team wasn't very helpful to me. I am also dissatisfied because I have more equipment to install.

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Richard Hinshaw
February 9th, 2017 Dunn, NC

We live in a rural area and so this is a great idea for safety. So far i've been happy with the service! Installation wasn't bad, and customer service was helpful.

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Rosie Canizales
February 9th, 2017 San Marcos, TX

Everyone that I have talked to has been very courteous. You do have to install the system yourself, but if you don't mind doing that then you can save a lot of money! I also like that you can just get the equipment you need, its not just a box product that includes all kinds of things you don't need. You can also add equipment later on. I really like that.

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Stephanie Simigian
February 9th, 2017 Livonia, MI

We decided that we want a security system and decided that Link Interactive is the best choice for us. The company is easy to deal with, and installation was simple. I am very satisfied.

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Anreas Raab
February 9th, 2017 Lafayette Hill, PA

I had a home security system, but it was expensive! So I looked for something where price and value were just right, thats how I found link interactive. The system is very easy to install, and customer service was excellent! Very knowledgeable. When I have questions they always walk me through them.

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Thomas Prieur
February 9th, 2017 Winnie, TX

I needed a good security system for my business. Installing the equipment was very easy, and the company was helpful when I had questions.