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Habitec Security

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11 User Reviews

5.2

Overall Score

Habitec Security provides home security and automation services for customers in Toledo, Ohio. The company does not publicly disclose monthly monitoring costs to potential customers on its website and charges an undisclosed activation fee. Home security plans feature 24/7 professional monitoring, backup power systems, and remote access to home automation features. 

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The Good

  • 24/7 Professional Monitoring
  • Remote Mobile App Access
  • No Phone Line Required
  • Medical Alert Services
Habitec Security provides fire and carbon monoxide detection, video surveillance, energy management, and home automation services for its customers. Customers are able to customize home security protection services based on their unique needs and access features remotely through a mobile app on a smartphone tablet, or computer from any location. The company provides 24/7 professional monitoring from over 30 licensed technicians who will alert local emergency personnel to respond quickly to the customer's home the moment an alarm or sensor is triggered. The wireless cellular communication systems do not require a phone line connection, which helps customers, remain protected if phone lines are cut or the power goes out. Habitec Security also provides customers with medical devices and monitoring services that includes two-way voice technology. This allows customers to speak directly with dispatchers during an emergency until help arrives.
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The Bad

  • Undisclosed Installation Fee
  • Undisclosed Pricing on Monitoring Plan
  • No Equipment Warranty Information

Habitec Security does not offer preset plans for customers to choose from and the total amount a customer pays depends on the equipment and services selected. Exact equipment costs are not publicly disclosed on the company's website and may be too expensive for some consumers. Customers must also pay a one-time installation fee upon activation. The company does not publicly disclose on its website if any equipment warranties are included with the purchase of a home security plan; however, a limited equipment warranty may be available from the manufacturer upon request. Customers must agree to keep the home security service activated for a period of time and pass credit approval prior to installation. The service agreement may contain an automatic contract renewal clause and customers may be subject to early cancellation fees, service transfer fees, and equipment repair service fees.

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The Bottom Line

Habitec Security offers a comprehensive range of home security, home automation, video surveillance, and energy management services for its customers with 24/7 professional monitoring included; however, the company is not transparent with exact contract terms and pricing on its website. Customers must agree to a contract and pass a credit check in order to receive services.

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Star Rating

4.5

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11 Reviews

Review Breakdown

5 grade

73%

4 grade

18%

3 grade

0%

2 grade

0%

1 grade

9%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Debbra Lewis Center, OH

Just had a wonderful experience with a Habitec tech. He was very thorough and answered all our questions and concerns. Will recommend this company to everyone. 😊

3 weeks ago

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John Johnson Hamilton, OH

Great Service guy came to my home and restored our service. He was professional and gets 5 stars. However, I followed his repair and discovered that Habitec never checked my communication in over 10 years. We paid for monitoring and we were never connected. Totally Unacceptable. Terrible. I will being filing a complaint.

1 week ago

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Michelle Toledo, OH

We had our security done by Habitec for our business , and now our home. Mark was our consultant easy to talk to, and really listened to what we needed at the business and home. , as well as what was important to us. Ken was our installer for the business and home and he really went above and beyond. The other security system that we had for years, would not make it easy to leave and Ken did not leave until the job was done. He is professional and really cares about his customers and what their unique needs are We were so impressed with Mark and Ken , we added our home security. I love the honeywell app its gives us notifications on the business as well as home. That is wonderful peace of mind.

1 year ago

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Denny Toledo, OH

Dear Habitech I wanted you to know of my pleasant experience that I’ve had with Marcus a service tech with Habitech, he’s been to our home twice now and on both occasions this young man has went above and beyond to make sure we were satisfied 110% before leaving our home! He is warm friendly and willing to do what is needed to get the job done! Thank you Marcus for always being so kind and thank you Habitech for having such a great person working for the company!

1 year ago

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D Pletch Maumee, OH

I have been a Habitec customer for close to 20 years. I have 3 locations being monitored by them, and have always found the central station personnel to be very helpful to diagnose a simple problem, such as changing codes and the like. I have always been able to speak to the people to resolve problems directly, as this is an issue for one location that is not close to their service area. For example when Comcast came to hook up my house they said that they could not hook the phone up to my alarm because it wasn't digital. Habitec spoke to the Comcast installer to tell him how that they system was capable for what he needed to do, but the installer couldn't follow instructions. When a new Comcast installer came to do the same thing, Habitec was there to assist them again when the tried to back feed the telephone connection. These were done on Saturdays when the tech was on-call, but assisted another vendor who didn't know his job. They did this to ensure that their customer (me) was fully satisfied, even though this wasn't directly a security system issue. If the bad rating is solely because of the non disclosure of prices on their website, then the rating system is flawed. I can call for prices... and by the way I pay around $25 per month for service at each location. This company has great customer service, and isn't this what a rating system is all about? Dan P

3 years ago

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Matt Ricketts Toledo, OH

Courteous and professional service. I would highly recommend this company for your home and business security needs.

11 months ago

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Steve Perrysburg, OH

I have been a customer of Habitec’s for years. My family enjoys the peace of mind knowing that we have a local company help protect us.

1 year ago

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jim murphy Cincinnati, OH

We have utilized their services for over 20 years and have nothing but praise for their services, communication, and professionalism.

3 years ago

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Vickie Temperance, MI

Very nice and knowledgeable young man. Explained everything to me

8 months ago

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James Kilmer Fremont, IN

We have a Habitec Security system that we had pre-wired when we built our home and we have been well served.

1 year ago

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james pollauf Toledo, OH

very good service, both customer service and Dain the installer

1 year ago

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