Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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J Prince George, VA

Took a month to get service activated. Otherwise good.

6 years ago

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Verified Customer

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Diana Swearingen Fresno, CA

I just liked their product so I got it.

6 years ago

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Marycruz Cuellar Floresville, TX

Excellent customer service. Very punctual. Professional and tech savvy. Will highly recommend.

1 year ago

Reply from Guardian Protection

Hi Marycruz,
Thanks for taking the time to let us know that you were pleased with the recent services provided by our customer care team and our expert technician. A professional installation makes all the difference because you receive a personal walk-through to learn how things work and you can start to use and enjoy the many features of your smart home system right away. I will be sure and share your comments with our supervisor. The are greatly appreciated.
Mary Lynn M.
Customer Satisfaction Advocate

Feb. 6th, 2023

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Danya Rosado Lansdowne, PA

Tech was thorough and professional. I would recommend Guardian to people I know.

2 years ago

Reply from Guardian Protection

Hi Danya,
Welcome to the Guardian family! Happy to hear that our professional technician was thorough. Our techs love what they and undergo rigorous training to ensure that your security system is properly installed and that you are comfortable in using it right away. That's the difference a professional installation makes! I'll be sure and share your comments with our tech's supervisor. They are greatly appreciated. Thank you for choosing Guardian. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2022

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Kurt Lucas Olney, MD

Guardian Protection system was very economical system. It gave us peace of mind when we installed it in our home.

3 years ago

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Giovanni Merced Port Richey, FL

Harry was amazing helped suggest the best location for key pads and sensors. Great service.

3 years ago

Reply from Guardian Protection

Hi Giovanni,
Thank you for taking the time to connect with us. I am happy to know that our professional technician Harry provided a five-star experience, sharing his knowledge and expertise with regard to best locations for keypads and sensors. I will be sure and pass along your compliment to his manager. Thank you for choosing Guardian Protection smart home security. Life is better when it's safe! Mary Lynn M. Customer Satisfaction Advocate

Dec. 1st, 2020

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Bill Dunbar Terre Haute, IN

The customer service has been excellent. Their response time is superb. I’m very happy with them.

4 years ago

Reply from Guardian Protection

Hi Bill,
Thank you for taking the time to review us. I am happy that you have found the response time of our Five Diamond monitoring center to be superb. We strive every day to achieve that and we so appreciate your noticing. I am also happy to hear that you have found excellence in our customer service. The team loves what they do. Thank you for choosing as Guardian Protection smart home security system . We are honored to have you as our customer.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 9th, 2020

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Trent McClean

Hasn't been pleasant so far. Keeping their word when initiating agreements and when telling customer they will honor something, but instead do not.

4 years ago

Reply from Guardian Protection

Hi Trent,
I'm so sorry to hear you've had issues. If we can help look into the incident you are referring to please use the 'Private Response' option here or email us at wecare@guardianprotection.com

Jul. 8th, 2020

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Laura Mebane

Experience has not been good. I was told I would not have a bill for 2 months and I was sent a bill. I was told it would be fixed by the rep that installed my system named Anthony and it still was never fixed

4 years ago

Reply from Guardian Protection

Hi Laura,
We are sorry to hear about the issues. If you are still experiencing any issues please reply back here or email wecare@guardianprotection.com. Thank you for choosing Guardian!

Jul. 8th, 2020

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Julfoard Severn, MD

Our technician was excellent and explain everything clearly! His name was Richard J

4 years ago

Reply from Guardian Protection

Hello,
Thank you for the 5-star review! Guardian Protection is proud to provide you award-winning security monitoring and additional peace of mind. We will share your accolade with Richard!

Jun. 22nd, 2020

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Jim Brandon, FL

Installation and update went well. Gary went above and beyond during the process.

4 years ago

Reply from Guardian Protection

Hi Jim,
Thank you for providing 5-star feedback for Gary! We appreciate your business very much.

Apr. 6th, 2020

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Brad McHenry San Antonio, TX

Probably one of the friendliest and knowledgeable installers ever. Pete deserves a raise!! :-)

4 years ago

Reply from Guardian Protection

Hi Brad,
Thanks so much for taking the time to share 5-star feedback for Pete, we will be sure to share your accolades with him and Guardian Protection appreciates your business.

Apr. 3rd, 2020

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Cyndi Salzano New Castle, PA

Always fast to respond anytime alarm goes off. Helpful with any questions/issues

4 years ago

Reply from Guardian Protection

Hi Cyndi,
Thank you for being a 5-star customer! Guardian Protection is honored to be your home security provider of choice and we are glad to hear the fast response times are bringing the peace of mind you deserve.

Apr. 3rd, 2020

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Roger Baran San Antonio, TX

Excellent Installation and Service Techs. Excellent and responsive Customer Service

4 years ago

Reply from Guardian Protection

Hi Roger,
Thank you so much for taking the time to share feedback on your recent service visit, we appreciate your business and I will be sure to share this with your technician Marc!

Mar. 23rd, 2020

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Mark McCordsville, IN

Affordable, easy to use with app, able to customize according to your preferred needs

4 years ago

Reply from Guardian Protection

Hi Mark,
Thank you for taking the time to share 5-star feedback on your security services! Guardian Protection is proud to offer smart home security solutions to our customers for everyday peace of mind and convenience.

Mar. 23rd, 2020

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Steven H Hampton, VA

I sent in 2 different requests about 2 weeks apart for a proposal and never got a follow up. If this is the way they respond to future clients I don’t want to do business with them.

4 years ago

Reply from Guardian Protection

Hi Steven,

Our sales team couldn't locate a record with the information provided here, we would love to look into your issue if you could private message your information and what you were looking for. Thank you

Jan. 15th, 2020

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Coby Warrendale, PA

I had a terrible experience with guardian. Sales person was rude and the equipment sucks. Doesn’t work for me at all and company won’t issue a refund but wants to squeeze me into a long term contract.

5 years ago

Reply from Guardian Protection

Hi Coby,

I'm very sorry to hear of the issues, please private message or email with your address of service so I may have your issue looked into by the appropriate supervisor.

Oct. 2nd, 2019

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Bud Hoffman Parrish, FL

Fantastic product, fantastic sales person, fantastic installer!! We are pleased with everything!!

5 years ago

Reply from Guardian Protection

Hi Bud,

Thank you for being a part of the Guardian Protection family! We are happy to hear your entire customer experience has gone satisfactorily. Have a safe day in Parrish, FL with home security by Guardian Protection.

May. 10th, 2019

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John Brown Elkton, MD

Our technician did a great job connecting our camera. We are so grateful for the job well done!!!!

5 years ago

Reply from Guardian Protection

Hi John,

Thank you for taking the time to review your recent service visit with Guardian Protection. We are proud to help protect what matters most to you every day and hope the professionally-monitored security system brings you additional peace of mind.

Apr. 24th, 2019

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Justine Patterson Philadelphia, PA

Walter did a great job installing my new home security system. Very friendly and experienced.

5 years ago

Reply from Guardian Protection

Hello Justine,

Thank you for sharing a 5 star review for Walter! It's wonderful to hear you are enjoying the newly installed system and we look forward to providing you with peace of mind.

Feb. 8th, 2019

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Donna Richie Matteson, IL

Explanations were clear . Agent took time to listen and explain process and equipment

5 years ago

Reply from Guardian Protection

Hello Donna,

Thank you for leaving 5 star feedback on your customer experience. Guardian Protection is dedicated to helping to protect what matters most to you!

Jan. 7th, 2019

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GM

Good customer service; system ease of use and good iPhone app. There cameras could have better definition....

5 years ago

Reply from Guardian Protection

Hello,

Thanks so much for taking the time to leave feedback for Guardian Protection! It's great to hear you are enjoying the smart phone app to control your security system on the go.

Dec. 27th, 2018

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KG59

They are great and so helpful! They have helped me with an ongoing issue I have with a sensor.

5 years ago

Reply from Guardian Protection

Hello,

Thank you for being a part of the Guardian Protection family! We appreciate your feedback and business every day.

Dec. 27th, 2018

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Brenda

Good willing to help don't worry when gone for awhile know that it is Secure At home with the alarm

5 years ago

Reply from Guardian Protection

Hi Brenda,

Thank you for taking the time to leave us a review! Guardian Protection is proud to be your home security provider and I'm glad to hear the system is providing you with peace of mind.

Dec. 27th, 2018

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Angelo

Wery prompt wen needed. Wen testing the alarm they never rush you, and very courteous

5 years ago

Reply from Guardian Protection

Hello Angelo,

Thank you for leaving helpful feedback on your experience with Guardian Protection. We are here 24 hours a day to help when you need us the most.

Dec. 27th, 2018

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Marilyn

When I have accidentally hit the panic button the police were right here within 3 minutes

5 years ago

Reply from Guardian Protection

Hi Marilyn,

Thank you for sharing a helpful review of your services with Guardian Protection! It's wonderful to hear the fast response time is providing you with peace of mind.

Dec. 27th, 2018

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Miffed Bedford, TX

What interaction? I've had no contact with them since I sent in a request for information and for someone to contact me. I believe that was over a week ago, maybe two weeks - I don't remember at this point.

5 years ago

Reply from Guardian Protection

Hello,

We are very sorry to hear about the delay in response from our sales team. If you are still interested please private message your contact information here and I will be sure to get you a call today!

Nov. 29th, 2018

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Narda Waddy Chicago, IL

The person that I spoke with was very nice. We discussed what I needed to know and then we ended our conversation.

6 years ago

Reply from Guardian Protection

Hi Narda,

Thank you for the feedback on your customer care interaction. We aim to please each customer on every interaction and I'm glad to hear you had a pleasant experience.

Sep. 12th, 2018

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Adam Caldwell Terre Haute, IN

Customer Service has been very helpful and the service Technician prompt and friendly.

6 years ago

Reply from Guardian Protection

Hi Adam, thank you for the feedback. I'm happy to hear that you experienced a great service visit, that is always our goal! We hope the monitored system brings you peace of mind.

May. 22nd, 2018

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cheryl J. Phoenixville, PA

I would give them a zero if able. Worst customer service. Worst monitoring service. Locks you into 5 year contract then tries to sell you upgrades to offer what they told you was included when you signed up!

6 years ago

Reply from Guardian Protection

Hi Cheryl, thank you for the feedback. We take our cusotmer's safety seriously and would like to know why you feel this way. I'd be happy to have someone review your monitoring agreement to see what was to be included in your package; please private message us your contact information. Thank you!

May. 11th, 2018

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Dave Buterbaugh Imperial, PA

. 4 years past experience . Customer service . Reputation . Excellent Sales Department . Knowledge

6 years ago

Reply from Guardian Protection

Hi Dave, thank you for reviewing Guardian Protection. We appreciate your business and hope the security brings you peace of mind.

Mar. 14th, 2018

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B. Morgan Millsboro, DE

Representative was extremely helpful. She handled my problem quickly and efficiently.

6 years ago

Reply from Guardian Protection

Hello, thank you for the great customer testimonial! It's always nice to hear when a representative is helpful and efficient.

Mar. 13th, 2018

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Mary Elkton, MD

Today Patrick came to fix my alarm. He was professional and knowledgeable about the system.

6 years ago

Reply from Guardian Protection

Thank you for the review of your service visit, Mary! I will make sure to pass along your accolades to Patrick.

Mar. 14th, 2018

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Lisa Avondale, PA

D. Burrows Awesome technician. Got us up and running. very cheerful and upbeat.

6 years ago

Reply from Guardian Protection

Hi Lisa,

Thank you for the awesome feedback! I will make sure your accolades are passed on to the technician.

Mar. 2nd, 2018

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Chiseybear Converse, TX

Very professional and pleasant staff. I feel very secure with the system and doorbell camera.

6 years ago

Reply from Guardian Protection

Hi,

Thank you for taking the time to leave us a review. We appreciate your kind words and look forward to providing you with peace of mind.

Feb. 27th, 2018

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Tammy Leitsinger Cleves, OH

We had a challenging install but Guardian was patient, kind and courteous during every interaction.

6 years ago

Reply from Guardian Protection

Hi Tammy, welcome to the Guardian Protection family! We hope you are enjoying your new security system and that it brings you peace of mind. Please let us know if you ever have questions, we are happy to help.

Feb. 23rd, 2018

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David Trevino San Antonio, TX

The representative was able to assist me in less than 10 minutes. Kudos to Christine, great job.

6 years ago

Reply from Guardian Protection

Hi David, thank you for taking the time to leave Guardian feedback. I will make sure to pass along your compliments to your representative. Have a safe day!

Feb. 23rd, 2018

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Don Shur Egg Harbor City, NJ

Alan M. came to my residence, did EXCELLENT word. Very sociable as he worked.5 star for me.

6 years ago

Reply from Guardian Protection

Hi Don, thank you for taking the time to leave a review for Alan! It's great to hear he earned 5 stars today and I will make sure he receives your accolades. We are honored to help protect what matters most.

Sincerely,
Nathan D
Customer Satisaction Advocate

Feb. 12th, 2018

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Renee Masullo Pittsburgh, PA

Very happy with the professional manner all the employees I have come in contact with.

6 years ago

Reply from Guardian Protection

Hi Renee, thank you for taking the time to leave us a review. We are here when you need us the most. We appreciate your business.

Jan. 31st, 2018

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Gerald L Decker Lady Lake, FL

Guardian has satisfied all of my requirements from a technical and service standpoint.

6 years ago

Reply from Guardian Protection

Hi Gerald,

It's great to hear all of your requirements were handled in an efficient manner! Our goal is to provide you with award-winning security anytime you may need us.

Jan. 30th, 2018

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dave Simpsonville, SC

1st class service in all respects. we are very confident and comfortable with our service.

6 years ago

Reply from Guardian Protection

Thank you for being a Guardian Protection customer, Dave. We appreciate your business!

Jan. 25th, 2018

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ALEXA J HOWALD Evans City, PA

I have had almost no problems with the security system and when I have, they have been promptly resolved.

6 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Alexa,

Thank you for taking the time to leave a review regarding your experience with Guardian Protection. I'm so glad to hear everything was solved quickly and efficiently for you.

Sincerely,
Nathan D
Customer Satisfaction Advocate

Jan. 3rd, 2018

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Jasmine Gregory

They're very trustworthy and their customer support is very good. Our experience has been good.

7 years ago

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Maya My McDonough, GA

They try to scam you if you are unknowledgeable. The system crashes often and they charge high service fees to come out but the customer service team tries to applease.

1 year ago

Reply from Guardian Protection

Hi Maya My,
I am sorry for the frustration. I would like to get you assistance, however I am unable to locate anyone by the name of Maya My in our system. Customer satisfaction is important to us. Kindly email your account information (full name, premises address, phone number) to wecare@guardianprotection.com so that we can help.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Jul. 26th, 2023

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Verified Customer

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Michael James Parker Houston, TX

The camera by the driveway goes out constantly.

3 years ago

Reply from Guardian Protection

Hi Michael James,
I am sorry for your frustration. I would like to get you some assistance with these issues. Can you please email your account information (full name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account. I appreciate your patience and look forward to hearing from you.
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Ronald Dawson Forney, TX

I don't feel I was given correct information during installation

3 years ago

Reply from Guardian Protection

Hi Ronald,
I am sorry for the frustration. I have located your account and escalated this to our customer care team,. Please expect a call from them within 24 to 48 hours.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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Banu

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3 years ago Edited September 14, 2021

Reply from Guardian Protection

Hi Banu,
Thank you for taking the time to connect with us. I am sorry that the technician failed to answer your questions during your initial installation. However, I am very happy to hear that the technician who returned to finish the work resolved all of your issues and answered your questions. Welcome to the Guardian family, Banu! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Aug. 18th, 2021

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Verified Customer

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ROGER CANTU San Antonio, TX

No response to my needs. System is not working properly.

3 years ago

Reply from Guardian Protection

Hi Roger,
I am sorry for the difficulty. Please give our customer care team a call at 1-800-PROTECT (800-776-8328) and they will assist you. They are available every day from 7 a.m. to 11 p.m. EST.
Thank you,
Amy
Customer Satisfaction Advocate

Jun. 22nd, 2021

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Verified Customer

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Richard Lake Worth, FL

Every time I've called Customer service has been fine but my system is not running correctly.

3 years ago

Reply from Guardian Protection

Hi Richard,
I am sorry for the difficulty. I would like to get you some assistance with this. Please email your account info (full name, premises address, phone number) to wecare@guardianprotection.com. If you prefer, you can also call us at 1-800-PROTECT (800-776-8328). Our Care team is available every day from 7 a.m. to 11 p.m. EST.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 19th, 2021

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Verified Customer

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Melissa McCoy Westerville, OH

I have continuous issues connecting to the doorbell camera

3 years ago

Reply from Guardian Protection

Hi Melissa,
I apologize for the difficulty that you are having. I would like to get you some assistance with this.
Kindly email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can locate your account and escalate this to our supervisor. I look forward to hearing from you and I thank you for your patience.
Mary Lynn M.
Customer Satisfaction Advocate

Apr. 5th, 2021

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