Guardian Protection: Read 4,748 User Reviews From Real Homeowners

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Verified Customer

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Vanessa & Michael Boerne, TX

It was already installed in the house when we bought it and they’ve been very helpful. They’ve always told me everything I needed to know. I feel really secure. I feel like they would alert the authorities very quickly if needed.

3 years ago

Reply from Guardian Protection

Hi Vanessa and Michael,
I am happy to know that your Guardian Protection home security system is providing the security you hoped for and that our team of specialists have been helpful in sharing knowledge and information. Please don't hesitate to call us at 1-800-PROTECT (800-776-8328) if you have any questions. You are correct in that we have a very rapid response time when it comes to notifying authorities. Our monitoring center never sleeps so that you can enjoy true peace of mind. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Jimmie Milwaukee, WI

Keep up the good work. I like the doorbell camera and that I have an extra camera that I put in the bedroom. The equipment is fine but I did have a problem with the billing but when I called they took care of it right away.

3 years ago

Reply from Guardian Protection

Hi Jimmie,
Thank you for taking the time to connect with us. I am happy that you are getting peace of mind thanks to the cameras installed as part of your Guardian Protection smart home security system. I apologize for the problem regarding billing but am very happy to know that our Care team resolved that for you quickly. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Jan. 19th, 2021

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Verified Customer

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Alvaro Cerrillo

The camera/doorbell camera are great in viewing quality but sometimes they detect too much or they don't detect at all. The notifications also come in minutes later, like if they are lagging to process the notification of what set it off.

3 years ago

Reply from Guardian Protection

Hi Alvaro,
I am sorry for the difficulty that you are encountering. I have escalated your concerns to our supervisor and you will be hearing from someone within seven business days.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 22nd, 2020

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Verified Customer

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Nicholas

Everybody is super knowledgeable. My problems are fixed in a very quick manner to my satisfaction and everything works perfectly, just the way it is supposed to. It gives me peace of mind. Also the app is easy to use.

3 years ago

Reply from Guardian Protection

Hi Nicholas,
I am happy to know that our customer care team is providing a fast, knowledgeable response to your needs whenever you talk with us. Peace of mind is important and that is what we strive to deliver. Our customers tell us that they love the ease of the Guardian mobile app, too. All the benefits are right at your fingertips. I hope that you will continue to enjoy the peace of mind that goes with having easy-to-operate home security. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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B

The new house we were buying was already servicing Guardian so we decided to keep it. Once I learned how to use it properly, I haven’t had any problems. They’ve been prompt with their service calls.

3 years ago

Reply from Guardian Protection

Hi B.,
We are happy to have you as our customer! So glad to know that you have become accustomed to using your Guardian Protection security system -- life is better when it's safe. I appreciate your compliment for our customer care team -- they love what they do in serving our customers each and every day. Trust that they will be there when you need them. I want to thank you for choosing Guardian and wish you the best in your new home.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Anonymous

Everything seems to be working properly. They have been really nice and professional. Whenever I’ve had to call them about anything or check on anything about the system they are very helpful.

3 years ago

Reply from Guardian Protection

Hi Anonymous,
Glad to hear that everything is working properly with your Guardian Protection home security system and that you gave found our customer care teams to be knowledgeable, friendly and professional. We are honored that you chose Guardian to be your partner in security. Have a great day!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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James

Technologically is it the most advanced out there. I think it is a good value. I think the support is good too. Anytime I’ve need any type of help they have been quick to respond any time.

3 years ago

Reply from Guardian Protection

Hi James,
We work hard to bring the best, advanced technology to our customers and it is satisfying to know that you appreciate it. I am happy to know that our customer care teams have been quick and responsive in providing support at all times. Trust that we will continue to be there when you need us! Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Virginia

The doorbell is not working. I haven’t notified them of the latest problem but any other time I’ve called them, they have always taken care of everything. It still gives me peace of mind.

3 years ago

Reply from Guardian Protection

Hi Virginia,
I am happy to know that our Guardian smart home security system is providing you peace of mind and that our customer care teams have been responsive to your needs. I am sorry that you are encountering difficulty with your doorbell., Can you please email your account information (name, premises address, phone number) to wecare@guardianprotection.com so that I can get you some assistance with this.
Thank you very much,
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Kisha

It's simple for the user even if you are not very tech savvy. More outdoor products would be pretty cool, like a an outdoor light. Some things they were not able to help because I didn’t get a newer system.

3 years ago

Reply from Guardian Protection

Hi Kisha,
So glad to know that you are finding your Guardian Protection smart home security system simple and easy to use. That's really important because it means that you will use it every day to add to your peace of mind. Thank you for the suggestion of more outdoor products such as lighting. We will take that into consideration. If you have any questions for us about other system components or upgrades please don't hesitate to give us a call at 1-800-PROTECT (800-776-8328). Thank you for choosing Guardian and for taking the time to connect with us.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Letha

The system is pretty easy; it’s modern and sleek. I can find answers to all my questions on the website. I like being able to use my phone to remember to turn it off and on.

3 years ago

Reply from Guardian Protection

Hi Letha,
I agree; the Guardian Protection smart home security system is easy to use and delivers all the modern benefits that we want in security for our homes. Glad to know that you are finding what you need on our customer care website and that the Guardian mobile app is a benefit to you in arming and disarming your system from wherever you are. We like easy! We like safe! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Elizabeth

Keep up the good work! They have called to check up on me which is very appreciated. The ideal thing about it is that it is easy to operate and it does the job. It can’t get any better.

3 years ago

Reply from Guardian Protection

Hi Elizabeth,
Thank you for taking the time to share your thoughts. We appreciate the five star review! Our customers tell us that they love the ease of the Guardian system. All the benefits are right at your fingertips and overall, it's easy-to-operate home system, plus, you can operate it from anywhere, no worries! Trust that our care and monitoring teams will be there when you need us. Life is better when it's safe! Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Dec. 17th, 2020

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Verified Customer

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Diana

It always lets us know when someone is at our door. And if we're away from the house, it will let us know someone is at the door by ringing my phone. If someone is walking fast in front of our house it will let us know.

4 years ago

Reply from Guardian Protection

Hi Diana,
Glad to know that you are enjoying the features of the doorbell camera installed as part of your Guardian Protection smart home security system . Our customers tell us it's like having an extra set of eyes when you can't be there and it sounds as though you would agree. Here's to peace of mind! I want to thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Deo

The price is very affordable. All the features that come with the system make it worth the cost. I like the control center and that is backed up if somebody does break in. Everything is going well. The representatives are always courteous and quick to respond. If they are not available, they get back to you as soon as possible.

4 years ago

Reply from Guardian Protection

Hi Deo,
Thank you for letting us know that you have found our staff to be responsive and courteous and have had a good experience with your Guardian smart home security system. We strive to keep things affordable so that everyone can enjoy the best in professionally installed and monitored home security. Thank you for choosing Guardian Protection. Life is better when it's safe.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Olusola

This time my experience is not as good as it was when I used them nine years. I called customer service and I was on hold for five to seven minutes and then I was disconnected. It is quite different now. I enjoy what they provide.

4 years ago

Reply from Guardian Protection

Hi Olusola,
Thank you for being a long-time Guardian Protection customer. We are honored to serve you. I am so sorry that you experienced a delay in connecting to our customer care team. We strive to do better than this. If you are still experiencing issues please email your account info (full name, premises address and phone number) to wecare@guardianprotection.com so that I can escalate to a supervisor and get you the assistance that you need. Once again, thank you for being our customer.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 22nd, 2020

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Verified Customer

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Michael

Guardian Protection was the company recommended by our builder. They are doing a great job of providing security for the home. It is easy to operate and they have provided a lot of information and are always responsive.

4 years ago

Reply from Guardian Protection

Hi Michael, so happy to hear you are enjoying the benefits of smart home security! Congratulations on your new home, and be safe! Caroline, Customer Satisfaction Advocate

Oct. 12th, 2020

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Verified Customer

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Tiziano

We had a great experience with Tasha, our sales rep. When the installers came, they were awesome and accommodating. They did a nice, clean job. It is all brand new, high tech equipment.

4 years ago

Reply from Guardian Protection

Hi Tiziano, We are happy to hear your experience with Guardian Protection has been a positive one. Thanks for being a customer. Amy, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Madeleine

I like guardian protection because I can see every movement going on in my house even when I am not in it. It is excellent. Everything I asked them to, they made it happen. The cameras are clear and everything is nice.

4 years ago

Reply from Guardian Protection

So happy to hear you are able to get some helpful insights about your home from your Guardian system. Thanks for being a customer!

Kevin
Customer Satisfaction Advocate

Oct. 12th, 2020

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Verified Customer

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Anonymous

Everything they said they would do, they did. They have kept their word. It is state of the art. No wires so that is nice. When I was on the road and the power went out, they called and told me the power was out.

4 years ago

Reply from Guardian Protection

Thank you for choosing Guardian Protection. Happy to know that you are enjoying not only your equipment, but the service from our team. Stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Mary

Easier to use than some others I have had. I feel very comfortable. Everything works the way I like it to work. So far I am happy. The staff is nice. They did everything and were pleasant and friendly.

4 years ago

Reply from Guardian Protection

Hi Mary,
I am glad that we are meeting your expectations and are delivering five-star service to you. Our customers love how easy it is to operate our home security systems. I am glad that you agree. Thank you for choosing Guardian Protection and for taking the time rate us.
Amy, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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John

Their security system works well and is easy to use. Just they should follow up with their customers when they want additional services to make it easier for them to get in touch with them. Someone was supposed to call me but I kept getting trapped in the phone book that is very difficult to navigate.

4 years ago

Reply from Guardian Protection

Hi John,
I am happy to know that you are finding your your Guardian Protection smart home security working as expected and easy to use. I apologize for the issues you have had with the phone menu. Trust that our customer care and technical teams want to assist you with any additional requests! I can escalate your need to our customer care supervisor if you email your name, phone number, and premises address to wecare@guardianprotection.com. As a second option, you can also call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you and provide information on any additional services that we may offer.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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April

They came out on the day and when I had questions later, I texted my technician and he quickly responded. I am happy with it. I am able to see what’s going on all throughout the door with the app.

4 years ago

Reply from Guardian Protection

This is great to hear, April! Thanks for sharing your experience! We find our customers get more and more value from the app as time goes on. Stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Estanislado

In the beginning I had some problems when I first set it up and they handled it perfectly. They gave me more than I asked for. The cameras have been going in and out. I like the accessibility of it. I would have preferred more options. I really wasn’t given many choices.

4 years ago

Reply from Guardian Protection

Hi Estanislado ,
I am happy to know that we were able to successfully resolve your issues and that you enjoy the accessibility of your Guardian Protection smart home security system. Our technical care team can assist you with your camera issues and we are ready to help! We may also be able to provide you with the additional options you are seeking. I can escalate your request to our customer care supervisor if you email your name, phone number, and premises address to wecare@guardianprotection.com and I will ensure that they call you. As a second option, you can also call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our technical team will be happy to assist you..
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Larry & Nancy

You feel safer with guardian protection. You don’t worry. You can hear the doors when they are opened and when they are closed. They respond quickly when we call to ask questions.

4 years ago

Reply from Guardian Protection

Thank you for sharing your experience! So happy to hear you have peace of mind with Guardian Protection. Stay safe! Caroline, Customer Satisfaction Advocate

Oct. 13th, 2020

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Verified Customer

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Anonymous

My grandparents used it and really liked it so it was the one I wanted. It is easy to work with and very easy to understand. I feel that security works well and I am protected.

4 years ago

Reply from Guardian Protection

Hi Anonymous,
It is an honor to hear that we served your grandparents and are now serving you as your trusted partner in security. We will be here for you whenever you need us! Please continue to use, enjoy, and count on, your Guardian Protection smart home security system. Life is better when it's safe. Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Brandon

I like being able to access it from my cell phone. I had a lot of issues the first day, kept getting false alarms from the motion detector, so they came back and changed it and. They are really friendly and accommodating.

4 years ago

Reply from Guardian Protection

Hi Brandon,
Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Also happy to hear that you have found our customer care teams to be friendly and accommodating. Know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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James

Easy access to it through the mobile app that come with it. Everything works wonderfully. I like the monitoring of the smoke detector they installed with it. Support calls to check on you and is easy to get a hold of if you have any questions.

4 years ago

Reply from Guardian Protection

Hi James,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! There is nothing like the peace of mind that comes with having a monitored smoke detector. Glad you made that choice. Know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Stephanie

It came with the home as a package deal. I had an issue getting everything situated and I felt like I wanted more training but that is not a big deal. I like that everything is accessible on the phone.

4 years ago

Reply from Guardian Protection

Hi Stephanie,
I am glad that you are enjoying the benefits of using your smartphone and Guardian mobile app with your new Guardian Protection smart home security system. Just so you have it for reference, if you need to speak to a customer care specialist about a question, you can reach them at 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care or technical team will be happy to assist you.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Linda

I was with another company, I had been with them for years, one of my sensors had fallen off and they wanted to charge me for more tape so I called around and Guardian had good prices. I wanted the system to be a bit louder for me and they were there to troubleshoot. They are good. I like the app and everything.

4 years ago

Reply from Guardian Protection

Hi Linda,
I am happy to hear that you found Guardian Protection to be a great value in providing you the security and peace of mind that you were seeking. Trust that we will continue to be here when you need us. Thank you for choosing Guardian Protection. Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Ashia

Heard a lot of good reviews so I decided to give them a try. I can check on it while I am away from my house. I can check my phone and I have notification and I can see what is going on.

4 years ago

Reply from Guardian Protection

Hi Ashia,
Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! We appreciate it and want you to know that our 24-hour Five Diamond monitoring center is always on duty to respond to your system's emergency signals. Life is better when it's safe. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Pamela

It's a little expensive for some of the products, the add ons. I think I would reconsider going with Guardian because it was a lot more than the 20 dollar difference from what I thought it was going to be for the add ons.

4 years ago

Reply from Guardian Protection

Hi Pamela,
I appreciate your feedback. I believe that over time, you will find added everyday value in the benefits that are delivered by your Guardian smart home security system and the additional components you selected. I sincerely hope that in designing your system we met and resolved all of your security concerns. I want to thank you for choosing Guardian and let you know that we are here to answer any of your concerns.
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 7th, 2020

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Verified Customer

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Karla

Best value for the price. Very use to use with the touch screen and you can load it on your cell phone. Every time we’ve called, they come right over and get it fixed immediately.

4 years ago

Reply from Guardian Protection

Hi Karla,
I am happy to hear that you are enjoying the ease of use of your Guardian Protection smart home security system and that the cost equaled a great value for you. We work hard to keep it affordable. The system offers great benefits in helping you to keep an eye on things when you are at home and when you are not. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Kathleen

Several of our neighbors recommended Guardian Protection. We haven’t had any other security system but it worked very well in terms of arming and disarming the product. I have been happy with my experience.

4 years ago

Reply from Guardian Protection

Hi Kathleen,
I am happy to hear that your experience with Guardian has been a positive one. Thank you for taking the time to review us.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Kelli

The two cameras we have are definitely a plus. The technology seems really good. Everything looks really good. Installer was definitely knowledgeable and professional. It gives us a sense of security having the alarm system.

4 years ago

Reply from Guardian Protection

Hi Kelli,
Thank you for taking the time to review us. Professional installation and service by an expert is one aspect that sets us apart from other companies who may require you to do that on your own. I am glad to hear that our professional technician was efficient and helpful. Our techs undergo rigorous training so that they can complete calls thoroughly and with a great deal of understanding for our clients' needs. Thank you for choosing Guardian Protection.
Amy
Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Ceylon

The guy who sold it explained everything so that we understood and helped us put in our tables and in our phone. When we are not at home, we set it up and don’t have to work about it.

4 years ago

Reply from Guardian Protection

Thank you! Our customers tell us they love the interactive features of the Guardian mobile app and being able to check on things when they are not at home. I am glad that you agree! Thank you for choosing Guardian Protection.
Amy,
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Elizabeth

My home insurance provider recommended Guardian Protection. I am in a five year commitment with them so I have to continue with the m but I do find after looking elsewhere other opportunities are more affordable for the same options.

4 years ago

Reply from Guardian Protection

Hi Elizabeth,
We are honored that you chose us to be your trusted security provider on the recommendation of your home insurance company. Often, you can receive a discount on your homeowners insurance policy when you have a Guardian Protection security system so if you are not yet enjoying that benefit you may want to check it out with your policy provider. We would love for you to become one of our many long-time customers and will strive to continue delivering value to you. Please be sure to become familiar with the terms of your Guardian agreement so that you are knowledgeable about the date of your agreement renewal and can be sure and let us know by the date indicated in advance if you don't wish to renew; this will help you avoid any auto-renewal. If you have any additional questions, please feel free to call 1-800-PROTECT (800-776-8328) Sunday through Saturday from 7 a.m. to 11 p.m. EST and a member of our care team will be happy to assist you.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Mustafa

Sixty dollars a month is really worth it for security with alarms and everything. I haven’t had a bad experience with them. The technician was really nice. It works perfectly fine.

4 years ago

Reply from Guardian Protection

Hi Mustafa, so happy to hear you appreciate the value! Enjoy your system, and thank you for choosing Guardian! Caroline, Customer Satisfaction Advocate

Oct. 8th, 2020

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Verified Customer

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Florine

Overall it is great. I have recommended them to five people. They respond very quickly. The security equipment works perfectly fine no matter where we are. I am happy we got it, it has worked out for the best.

4 years ago

Reply from Guardian Protection

Hi Florine,
Thank you for recommending us and being a Guardian Protection customer. We appreciate your business.
Amy,
Customer Satisfaction Advocate

Oct. 9th, 2020

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Verified Customer

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Courtney

I feel safe. It is efficient and fast. As far as money, it is great. Installation was good. They were very descriptive and answered all my questions and they were very attentive.

4 years ago

Reply from Guardian Protection

Hi Courtney,
Our goal is to bring you peace of mind -- I am glad that you are feeling safe and have found your Guardian Protection smart home security system to be a good value. Our techs and customer care team love what they do and it shows in the experiences that you have had with us. Thank you for choosing Guardian Protection and for taking the time rate us. Mary Lynn M. Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Sarah

They’re doing just fine. They update all the time whether it is armed or disarmed. I know they are monitoring. It is very good, modern equipment. With set up, they were functional, punctional and detailed.

4 years ago

Reply from Guardian Protection

Hi Sarah,
I am happy to hear that you are finding great satisfaction with your Guardian Protection smart home security system. Our customers look to us for 100% reliability and we strive to deliver. Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Oct. 6th, 2020

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Verified Customer

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Harlan

Every time I call customer service, they are available. They also call me about different things. Like the motion detector battery was out so they contacted me. My other home monitoring was much cheaper but the sales person was pretty convincing.

4 years ago

Reply from Guardian Protection

Hi Harlan,
I am happy to hear that our customer care team of specialists is always helpful and proactive in advising you of any potential issues. When you call Guardian Protection's customer care team, you are always speaking to a live person who truly cares. We will continue to strive to deliver the top quality you expect from a top notch security provider.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Kerry

There haven’t been any real issues. I am very pleased that it is easy to use and with customer service. I’ve always had excellent experiences resolving any issue or questions pertaining to my alarm system.

4 years ago

Reply from Guardian Protection

Hi Kerry,
Thank you for taking the time to let us know that you are pleased with your Guardian Protection smart home security system and that it is easy to use. This is what we strive for each and every day as we help to protect homes and families. I am happy to hear that our customer care team of specialists is always helpful l in resolving any issues. . They love what they do and I think it shows.
Thank you for choosing Guardian.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Paul

Everything has been updated and it works perfectly. I wish the price was lower but I understand that is the cost of being in business. They are prompt and come when they say they are going to come.

4 years ago

Reply from Guardian Protection

Hi Paul,
Thank you for taking the time to let us know that you are satisfied with your Guardian Protection smart home security system and that it is working perfectly. That's what we strive for along with being prompt in the arrival for a service call. We will continue to strive to deliver all that you expect from a great security provider. Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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John

Installation was very professional, they came and did their work in fifty and then they were out. They did a very nice job. When I make a service call, it is taken care of in 10 minutes. The system feels safe.

4 years ago

Reply from Guardian Protection

Hi John,
It is wonderful to hear of your five-star experience with us. Our professional technicians undergo rigorous training so that they can complete our smart home security installations and service thoroughly and correctly. Happy to hear they did a nice job for you. I want to thank you for choosing Guardian Protection. We will continue to strive to deliver top notch security that results in peace of mind.
Thank you for choosing Guardian Protection.
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 18th, 2020

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Verified Customer

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Marianne Belle Vernon, PA

ADT sucks so I tried out Guardian Protection. It’s easier to use and maintain. I am not paying an extra two hundred dollars for the cameras like ADT was trying to charge me.

4 years ago

Reply from Guardian Protection

Hi Marianne,
I want to thank you for choosing Guardian Protection as your security provider. I am happy to hear that you found your Guardian smart security system to be more affordable and easier to use and maintain than your ADT system.
We will continue to strive to exceed your expectations.

Sep. 5th, 2020

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Verified Customer

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Anonymous San Antonio, TX

Equipment is pretty good and simple and easy to understand. The price is good. I like them. The technician that installed it was good. He was very patient and explained what we needed to do.

4 years ago

Reply from Guardian Protection

Hello,
Thank you for taking the time review us and compliment your Guardian Protection professional technician and the fact he took the time to be patient and explain everything.. I am glad to hear that your Guardian security system equipment is working well. Thank you for choosing Guardian! Life is better when it's safe!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Pat Coraopolis, PA

This is our second unit for our rental property. Prior to this, it is has been a very good relationship. The day we had it installed, the technician was also supposed to install an exterior camera and incorporate it into the existing system. For some inexplicable reason they didn’t do the installation and so far nobody had called us for a new installation date and we called them ourselves and nobody in customer service knew anything about it.

4 years ago

Reply from Guardian Protection

Hi Pat,
I am sorry to hear that you have been delayed in having your exterior camera installed. It is unusual for our customer care department not to know about a component that was to have been installed. I will need your account information to look into this for you. Please email your full name, premises address and phone number so that I can research it. Please email to wecare@guardianprotection.com.
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 5th, 2020

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Verified Customer

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Sean San Antonio, TX

It is simple, I can use it on my phone. I don’t have a lot of experience with security equipment and I haven’t had any issues with it. They have the best price for the security for my house.

4 years ago

Reply from Guardian Protection

Hi Sean,
I am happy to hear that you're enjoying the convenience and ease of operating your Guardian Protection smart home security system via your smartphone. Our customers love the app and how easy it is to control things from anywhere. We are glad to bring you peace of mind at a great value. Life is better when it's safe - and affordable! Thank you for choosing Guardian!
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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Verified Customer

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Craig Hudson, OH

Recommended by the builder. Called customer service once, they dealt with all my questions efficiently. So far everything is doing what it is suppose to. Everything is right here on the app on my phone.

4 years ago

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Verified Customer

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Alonza Durham, NC

I would say it is very easy to use. You can work it from your phone. I also will say that people shouldn’t have to be on auto pay and not pay two dollars for the statements.

4 years ago

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Verified Customer

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Ketric Stafford, VA

When I tried to schedule services to start back up, I found that customer support never changed the name on the account so it is still associated with the tenant and when we went in to change it, they misspelled my name so I had to call back to change it and then they finally showed up but without the equipment I needed so I am still waiting for one more item to be installed in my house.

4 years ago

Reply from Guardian Protection

Hi Ketric,
I apologize for the confusion. I would be happy to escalate your issue to a supervisor if you would like. If so, please email me your account info (full name, premises address, phone) to wecare@guardianprotection.com .
Thank you,
Mary Lynn M.
Customer Satisfaction Advocate

Sep. 3rd, 2020

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