Fluent Home: Read 1,128 User Reviews From Real Homeowners

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Alberta Reiber

Thank you to Rod, Fluent technician, for your great service yesterday. Your knowledge, patience and good humour made it all go smoothly. Also, thank you for the call back, that I didn’t have to go thru everything again with another tech. You are a very good technician 👍

1 month ago

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Glen Cuming

Since switching from another home security and automation company, we have had several issues with Fluent. We had several questions about the installation that were never addressed. Also, you cannot view any of the cameras on the panel, which was unknown until after the fact. However, the most disappointing aspect has been the service, which has been dismal at best. There is a distinct lack of accountability for their service or their products. The absence of any meaningful warranty means that every issue, every faulty equipment, and every service call comes with a cost, making us feel cautious and wary of their offerings. We have also had multiple alarms occur where there was no call to investigate the issue or perhaps a call to our voicemail with no follow-up. We do not intend to renew this contract once it is over.

1 month ago

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Chris

We needed to reset our panel. Kyle took our call and walked me through the whole process, he was patient with me and we did it..our system is up and running!

1 month ago

Reply from Fluent Home

We're so thrilled to hear about your experience with Kyle! Thank you for the awesome review.

Sep. 17th, 2024

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Bruno Masson

A big thank you to Juliet at the technical service who was able to respond very professionally and quickly to my camera problem, in less than 12 hours I received the parts to complete the installation of my system in less time than I thought with great knowledge, patience and unparalleled courtesy, so thank you again Juliet. Your company is lucky to have someone like you. Well done.

4 months ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Verified Customer

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Floyd Knippshild

The system works well. The representative for our area is suppose to come around to check our to see if all is well. At this point has not happened a bit diappointing as I believe I have a couple of low batteries I did recieve a message from Fluent regarding it but to date no knock on the door. Hopefully soon as I and the rep agreed they would stop by when needed to ensure all is well

3 years ago

Reply from Fluent Home

Hello Floyd, Thank you for the 5 star review!!! Thank you so much for sharing!!! We would love to hear from you about the batteries. Please call us at 855.2384826. We look forward to hearing from you!!!!

Nov. 6th, 2021

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Diane Graham

I have been with Fluent for approx. 7 years. The last 2 years have been hell. Since they assigned API as their monitoring agent, You can never reach an agent, are put on endless holds. Trying to make payments by phone is frugal. Today is where the rubber meets the road because API took an unauthorized payment from my bank account, when I just paid them on 8/3/24. They won't receive another dime from me.

1 month ago

Reply from Fluent Home

We take customer feedback very seriously, and would like to look into this further. Kindly give us a call at 855 238 4826 for further assistance.

Sep. 17th, 2024

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Verified Customer

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Donald Toledo, OH

Everybody we’ve talked to in the company has been very nice and knows what they are talking about. We feel protected because we had someone break in before and had a different security system then. It works very well. We don’t have any problems.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad that you have had a great experience with our support team and that we have helped you to feel protected. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Leon Aurora, CO

I like the fact everything is wireless. It is a lot easier. The response time is quick and accurate. I am a truck driver so I like that they are protected when I am not at home. They called the fire department when the smoke detector went off.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy that the wireless sensors have been easier for you and that the service has helped you to feel protected when away from home for work. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathy Dayton, OH

The best part is knowing whether or not someone trying to get into my home. If some is, they are able to help me stop it. I accidentally set my alarm off yesterday and they were right on it. They called me right away. It is a pretty good deal.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so happy to hear that the service helps you to feel safe from intruders. We certainly strive to respond right away, even when it is just an accident. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Cynthia Cleveland, OH

The gentleman from Fluent that came here and gave us a demonstration and went through everything made us decide to go with them and we have been happy ever since. They call us every time the alarm goes off and we feel very secure.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that you have had such a good experience, starting with the original demonstration of the service and with the continued response when needed. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Kathryn

Immediate response to any alarm situation whether it is police or fire emergency. We burned some food and set off the alarm and immediately the got in contact to see if we needed help and reset alarm while we dealt with the burnt fish we were cooking. Early on in our partnership we needed police and Fluent immediately responded.

3 years ago

Reply from Fluent Home

Hello Kathryn, Thank you for the 5 star review!!! We love reading what our customers value and love about our services!! If you ever need assistance please call us at 855.238.4826. We look forward to hearing from you!!! Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Verified Customer

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Frank Berry

Great reliable service. We were on holiday during a very cold winter and we received a temperature warning in our property, allowing us to have someone check. The furnace had stopped working and we would have had frozen pipes.

3 years ago

Reply from Fluent Home

Hello Frank, Thank you for the 5 star review!! We enjoy hearing what our services have done for our customers. If you ever need assistance please call us at 855.238.4826. Thank you for being part of the Fluent family!!!

Oct. 7th, 2021

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Curtis Coulombe

Fantastic customer service I had Rod help me reconnect my cameras. He was very pleasant to deal with and very thorough.

1 month ago

Reply from Fluent Home

We're so thrilled to hear about your experience! Thank you for the awesome review.

Sep. 17th, 2024

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Laureen Schuett

Stay away from this company! I was stupid enough to get into a contract with them. Even though I paid their high monthly fee, what I got for it was not what they were suppose to offer, such as the doorbell camera never worked properly for most of my 6 years of paying them every month. I have been on the phone for hours trying to cancel my contract which I tried getting out of years ago but they said I would have to pay it out. They are all over you when they want their money, but trying to get out of this terrible contract is proving to be a nightmare. Stay far away from this company!

2 months ago

Reply from Fluent Home

We take customer feedback very seriously, and would like to look into this further. Kindly give us a call at 855 238 4826 for further assistance.

Sep. 17th, 2024

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Spectra Private Investigations & Consulting Inc.

this company will lock you into a contract then not answer any calls afterwards. The sales person will not call you back or honor the agreement. the decision period is only 10 days but the sales person will say 30 days. Waited on hold 5 times for over 1.5 hours only reaching a person once who did not help diverting me to a department who could not help. They did not deliver on the system and the cameras don't work. They say the sensors work so that is honoring the monitoring a slide in the contract to lock you in. You cannot cancel and they will charge you until you pay out 5 years. they call the same day you order the system so they record you agreeing to contract before they install. if you have problems they say you agreed and then the customer service disappears.

3 months ago

Reply from Fluent Home

Sorry for any inconvenience you've experienced. Please contact us at (855) 238 4826 to address your concerns.

Jul. 31st, 2024

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Sachin Rana

Most advance home security system that i found on the internet . I was looking for something reliable for my home and i across this company through reviews , I tried myself and never looked anywhere else . It has provided all necessary security option including advance sensors which alert in real time.

3 months ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Patricia McGee Kingsport, TN

CJ was the tech I spoke with and she was very helpful and very nice, she stayed on the phone to make sure that everything was working like it should after we changed our monitor battery. She was a blessing to get in this day and time, if I have anymore problems I would be very happy to get her again. Again a big Thank You CJ

7 months ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Verified Customer

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Mary Lou Weber Erie, PA

Tried to cancel last year. When I called was told to email the request to the cancellation dept. Unfortunately, did not see the clause on the contract that said cancellation must be one month in advance. The person I spoke to at that time in the "cancellation dept." was very condescending and said I would have to continue for another year or pay for the next year to cancel. Needless to say, I didn't cancel at that time. He was not a very good rep for your company. Wish I had written down his name at the time.

3 years ago

Reply from Fluent Home

Hello Mary Lou, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!

Nov. 4th, 2021

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Verified Customer

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Ollie Kovaluk

I was very happy with Fluent first years. It seems that since it switched API, the service is not the same. Fluent rep used to come, when he was in my area, and check on my system just to make sure I’m okay. That does not happen anymore. I’m paying $42/month and I’m doing their tech work...had to replace the CM battery, wall monitor battery, then when I couldn’t climb up to replace the battery in the hall monitor, I couldn’t do that. Then I received an email telling me that if I didn’t send back the old hall monitor, they were going to charge me!

3 years ago

Reply from Fluent Home

Hello Ollie, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 6th, 2021

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Verified Customer

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Valentines Edmonton, AB

I had some trouble shooting difficulties and was on with a fluent representative by the name of Glendyra and she was amazing and very helpful. She was able to resolve all my issues.

3 years ago Edited January 10, 2024

Reply from Fluent Home

Hello Valentines, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! I will make sure Glendyra knows you mentioned her in this review!!

Nov. 6th, 2021

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Verified Customer

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Mary Canton, OH

The alarm system works. I had some issues with the Arlo cameras and with the pandemic they would not send anyone out so it took me a week or two to try to figure out how to get them working again.

3 years ago

Reply from Fluent Home

Hello Mary, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Terry Akron, OH

Customer service has been really helpful with me. They have been very patient and secured the problem. I like the equipment except for the doorbell. I have had a lot of issues with them.

3 years ago

Reply from Fluent Home

Hello Terry, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! If you ever need us please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Christie Indianapolis, IN

We’ve had it for a long time so it is starting to show some tear but they have always been real good about fixing things. It is easy to use. I like the features in the service and they program they put together for me.

3 years ago

Reply from Fluent Home

Hello Christie, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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Robert Columbia Falls, MT

Seems like they have pretty good equipment. I never have any issues with the equipment or the installation. It is accessible via cellphone and that is great. They have pretty good customer service though t can be hard to get a hold of them.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very happy to hear that you have had a good experience with the equipment and with using the Fluent App. We can certainly understand the concern in difficulty when contacting any company for assistance. We are working to improve on this and thank you for your feedback. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Diane Hampel

My smoke detector went off the other night because of something I was frying on the stove. It didn't take long before the monitoring station was asking if everything was alright. The gentleman on the other end was very nice about it and didn't make me feel stupid for the occurrence.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear you had a good experience during this situation. We strive to help customers feel safe and comfortable, even when it is only a false alarm. Thank you for choosing Fluent Home!

Oct. 28th, 2021

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Verified Customer

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Gina Shymko

Up until the last month, I had been happy with Fluent. However, we recently had a fire in our shop. The heat and smoke were intense but the alarm didn’t go off until the shop was at an extremely high heat. The monitors were, by this time, melted. I was able to get help from a lady, after two futile attempts with other staff, who heyme disarm the two alarms in the shop and stop the incessant beeping of the security system. Up until this point, we had no concerns about our security system and hope to get it up and running again when the shop has been renovated.

3 years ago

Reply from Fluent Home

Hello Gina, I am sorry you had a bad experience. . We would love to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!

Oct. 14th, 2021

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Verified Customer

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James

Few years ago our home phone line was cut from construction 1/4 mile from home. At that time we found out that our Fluent alarm system was only linked to home phone line and not cell. If alarm was activated for break in etc there was no way we could of been notified. Also have had other problems with Fluent system which took few years to remedy.

3 years ago

Reply from Fluent Home

Hello James, I am sorry you had that experience. We would love the opportunity to turn this into a positive experience! Please call us at 855.238.4826. Look forward to hearing from you!!!

Sep. 29th, 2021

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Verified Customer

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Kate

Two major issues: 1) a detector was beeping; I called tech and a guy walked me through how to take the thing down. It was only installed 3 years ago, and had expired already. Not impressed.2) The main panel started beeping, in the wee hours of the morning. It gave a communication error. I called into tech services, and was told the rror had to do with my cell phine connection with the nearest tower. The nearest tower is within 500yards of the house, so this made no sense. But it kept happening. I called in again and was told I could buy a $70 part and install myself (with their help) OR replace the whole control box. I bought the $70 part. I have NOT installed it, but magically the error has gone away. Now my spidey sense are tingling......does someone sit in a control chair at Fluent and get bored in the early hours of the morning, and send out wierd error messages, just for a lark?

3 years ago

Reply from Fluent Home

Hello Kate, Thank you for taking the time to write this review. I am sorry you had a bad experience. How may we correct this for you? We would love to hear from you, please give us a call at 855.238.4826. We look forward to hearing from you!

Sep. 24th, 2021

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Glenn Gooding

Thanks, Jhon, a Fluent tech service holder. Very helpful and easy conversing guy. He always on phone side to pick calls from customers and solve their problems. He fixed my Tv monitor problem within half an hour. Nice person.

5 months ago

Reply from Fluent Home

We appreciate the kind words and are glad we could provide you with a positive experience!

Jul. 31st, 2024

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Denzil D'Silva Windsor, ON

The technician Kurt did an awesome 👌 job by fixing my door bell camera which was not recording since November 27, 2023. Good job Kurt appreciate the workmanship & process of handling this case. Hats off Kurt 👏 you deserve 👍a promotion for the way you quickly fixed this problem. Would always recommend Kurt to handle these cases. Awesome work. Thanks once again. I would recommend 10 stars for the rating if not 5 stars. Marvelous

10 months ago

Reply from Fluent Home

Hello,

We're delighted to hear about your experience with Kurt. Thank you for leaving a stellar review!

Dec. 29th, 2023

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Millie Webster Limestone, TN

I was assisting a disabled senior friend of mine, who is also on very limited income, reach out to your company ( with and by her request) to troubleshoot and resolve a problem with her system. When we called we spoke to several customer service people (Marie & Alan) who politely listened to our needs. They directed us to Zia. In this day of impersonal communication via text/emails, etc., Zia is an amazing/refreshing example of how to treat customers in a much needed "old fashioned" way. Definitely she is a major asset to Fluent! Give this gal some praise! She listened patiently, was focused on our needs, respectful, knowledgeable, helpful in every way, honestly followed up as she said she would. Believe me ...if there was a way I could personally tip her I would.....this is the kind of personal customer service that is missing in this so called "all about marketing" world today. I really feel even as we talked with the other reps your company has got something you must keep....the personal touch. To those out there that do similar jobs please know THAT is what it's all about....treat others as you would like to be treated....pretend you are are the customer ...and employers like you Fluent...allow them to do so! We forget...you can "ONLY give 2" of the the following in business...price - service- quality! Thanks for giving my friend service and quality!

1 year ago

Reply from Fluent Home

Hello Millie,

We're so glad to hear about your experience with Zia. Thank you for taking the time to leave us a review.

Nov. 20th, 2023

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Shelley O'Brien Marysville, WA

I had a wonderful experience with your text Dept and Carolyn. She took care of what I needed done and the part that she was not able to. Do she put in a request for someone to call me in the morning as I will need a tech person to come out to the house I was very impressed that she kept me on the phone while she ordered that so that I knew that it actually had been done. My only problem is that two hours after our phone call the problem of the beeping started again which I can stop, but it should have been stopped because it was supposed to be turned off. Carolyn did all that she could while we were on the phone and I appreciate all that she did to help me. I’m looking forward to hearing from the company tomorrow and having a tech come out.

1 year ago

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Ken Clayton Woodridge, IL

We needed to upgrade our old 3G and hard wired system. Fluent did this free of charge by me just extended my contract. The installer, Wahlid, was excellent! He put on a mask and wore it properly the entire installation. He was courteous and professional and took extra time to make sure we knew how to use it correctly. When we armed it the first time that evening we got a warning that the smoke detector was not communicating with the units. Mandy P called me and worked diligently to fix the problem which she did by update the required info and rebooting our system. She too was courteous, professional, and worked with us until the problem was solved. Fluent is lucky to have employees like Wahlid and Mandy P

2 years ago

Reply from Fluent Home

Hello! Thank you so much for the review. We are so glad to hear that you have had such a great experience with out team members. We certainly agree that we are lucky to have these people with us. Thank you for choosing Fluent Home!

Dec. 5th, 2021

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Krystle Cardinal St. Paul, AB

Their customer service has always been great however we have frequent problems with our window security alarms (often says tampered with when no one touched them) and we have had frequent problems with our sky bell doorbell not recording or LED not lighting etc. It’s been replaced numerous times. Our backyard camera, even though you can set the sensitivity and settings of it, it always seems to record too much or things like wind blowing or doesn’t record at all. However technology is not perfect and most security systems/companies have their pros and cons. A pro for fluent is their customer service is always wonderful!!

3 years ago

Reply from Fluent Home

Hello Krystle,
Thank you so much for taking the time to write a detailed review. We really appreciate your feedback.
Thank you for being such a great customer!!
Fluent

Aug. 11th, 2021

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Verified Customer

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TRAVIS DOWELL Las Vegas, NV

Most of the cost is paid in HOA fees. System is more complex than what we have had. It produces unexpected arming at times. Does not have battery back up like previous alarms did.

1 year ago

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Verified Customer

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Angela Lunsford Pittsburgh, PA

After a power outage my system didn't work..I live in a secluded area alone and I was very worried..I called and they got my system working right away.

3 years ago

Reply from Fluent Home

Hello Angela, Thank you for the 5 star review!!! We appreciate you taking the time to write this review and allow others to see what you enjoy about our services!!!

Nov. 4th, 2021

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Verified Customer

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Why you sent the email Bedford, OH

I have been with them several years and I have had issue with my console and they are trying to have me fix it. I am not a technician nor do I have 2 hrs to be on the phone not to accomplish the issue. I also don’t like that they ask password before making sure everything is ok.

3 years ago

Reply from Fluent Home

Hello, I am sorry you had a bad experience. We would love to correct this for you! Please call us at 855.238.4826. We look forward to hearing from you!!!!

Nov. 4th, 2021

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Verified Customer

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Mandy Hatch 780-898-5377

I have been with Fluent for 7 years I have 3 left. I have never had my equipment upgraded ever in the 7 years that I have been with this company. I know other people who pay way less then 55 dollars a month. And their equipment is way nicer and newer then mine. When my contract is up I am done I will be canceling it. My parents pay 30 and have video cameras. I was also not aware that when one of your Fluent sales people came to my house asked if I wanted a discount. Anyone would be Interested in a discount. Well, a while goes by and then I find out that I am in a 5 year lease. I know I signed for it but I wasn't under any impression it wasn't for 5 yrs.

3 years ago

Reply from Fluent Home

Hello Mandy, I am sorry you have had a bad experience. We would love to turn this into a positive experience for you! Please call us at 855.238.4826. We look forward to hearing from you!!

Nov. 4th, 2021

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Verified Customer

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Patty Ridenour Dayton, OH

I have to draw up and prepare my own invoice every quarter except for maybe the first three or so. I have informed Fluent of this problem many, many times. They have never corrected the fact that I am forced to use my own time, my own paper, my own printer, my own electricity to prepare, print, and mail a check to for my own invoice every quarter. Fluent continues to deny that this situation exists. It is infuriating.

3 years ago

Reply from Fluent Home

Hello Patty, I am sorry you had a bad experience. How can we correct this for you? Please call us at 855.238.4826. Look forward to hearing from you!!!!

Nov. 4th, 2021

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Verified Customer

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Juanita Crockett Cleveland, OH

Replacement sensor I was sent was defective. I was told they would not replace it and I would have to pay for replacement. The cameras I added have only worked spasmodically. They no longer take a charge and are now useless.

3 years ago

Reply from Fluent Home

Hello Juanita, I am sorry you had a bad experience. How can I correct this for you ? We would love to hear from you and troubleshoot some of the technical issues you are experiencing! Please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Ronnie Carson, WA

It’s the best deal because they notify me right away I something happens. It takes care of everything I need it to. I am satisfied with what they do.

3 years ago

Reply from Fluent Home

Hello Ronnie, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Anonymous Powell, OH

Top notch security. At one point someone came out and went over everything and checked the internal system and I appreciated that. It is another level of protection.

3 years ago

Reply from Fluent Home

Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!!

Nov. 6th, 2021

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Verified Customer

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Cheryl Sharon, PA

Sometimes customer service is slow with their responses but the equipment has worked well for me other than the battery dying I haven’t had any issues.

3 years ago

Reply from Fluent Home

Hello Cheryl, Thank you for the 5 star review!!! Thank you for sharing what you love about Fluent!! Thank you again for the amazing review!!!! Ever need to troubleshoot please call us at 855.238.4826.

Nov. 6th, 2021

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Verified Customer

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Sarah Springfield, OH

Other than the batteries going bad we don’t have any problems. The service lady talked us through how to replace the battery. I know the house is secured at night.

3 years ago

Reply from Fluent Home

Hello Sarah, Thank you for the 5 star review!!!! Thank you for taking the time to share what you value in the services we can provide!! Thank you again for the amazing review!!!

Nov. 8th, 2021

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Verified Customer

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Barbara Columbus, OH

If there is a problem, I call and they take care of it. I have not problems with the system, it is a good company. I can leave my home and go to bed at night and know it is secure.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that we have provided a service that has helped you feel secure at night or when away from your home. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Terry Dayton, OH

From what I know their equipment is the latest. We like that the keypad lets us know if the door is being opened. It lets me know on my cellphone when there is movement.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are happy to hear that you have enjoyed the awareness the system provides, this is one of my favorite things as well. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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James Waterloo, IA

Usually they contact me if the alarm goes off before the police get here. The equipment does what it is supposed to except for the low battery indicator. The batteries are kind of hard to get and expensive.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are very glad to hear that you have found our response time to be fast and effective. Thank you for the feedback in reference to the batteries used for the equipment. Thank you for choosing Fluent Home!

Nov. 8th, 2021

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Verified Customer

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Donna Kotyk

They are there when I need them. It also gives me peace of mind. I have felt it would be great to have a GPS system so that if I fell away from home and needed help I would still be able to communicate to get help.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. We are so glad to hear that the security system has given you piece of mind. We do offer an emergency button that does allow for GPS connectivity. If you would like more information about this, please feel free to give us a call at 855-238-4826 and any agent would be happy to discuss this with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Larry Swap

I rate Fluent 4 Stars as I need a new Fluent sign because my sign is so faded & I was told I will need to purchase another sign myself, even though we've been paying our monthly premium since 2009.

3 years ago

Reply from Fluent Home

Hello! Thank you for the review. Our policy is as standard is that we do supply the first replacement of this sign at no charge, however for any additional replacements we do collect the shipping cost. If you would like to discuss this further, please give us a call at 855-238-4826 and any of our agents would be happy to speak with you. Thank you for choosing Fluent Home!

Nov. 4th, 2021

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Verified Customer

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Josh Terry Lafayette, OR

When I was called about extending our service I said we wouldn't be and would like to cancel. They continued our service and added more time to our contract. When I called to discuss as to why I was told that they had me on the hook and couldn't do anything about it. Completely unprofessional in the way I was spoke to. You don't treat people this way. We were customers for 5 years it was nothing but we couldn't afford to continue paying for service. To basically deny us to leave and tell us "gotcha" nothing you can do about it shows what kind of people are behind this company. If we could afford it we will never come back. Anyone of our friends looking for a security system, we would never recommend fluent. I'm not sure how this is considered good business practice. Way to squeeze a few more dollars out of a family that is trying to save money. Not sure how people who run the company can look at themselves in the mirror.

3 years ago

Reply from Fluent Home

Hello! Thank you for taking time to share your experience, we are sorry to hear that it has not been a good one. We can certainly understand the frustration in such a situation. Unfortunately the agreement signed between Fluent Home and the customer is something that is intended to protect both the customer and the company. We can certainly understand that an inflexible agreement can be difficult, however this is something that we are bound to uphold. If you would like to discuss this further, please feel free to give us a call at 855-238-4826 and any agent would be happy to speak with you. Thank you!

Nov. 4th, 2021

Fluent Home Reviews

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